Too expensive for the sub par service provided. Things in the room did not work and though they did correct the issues, for what I paid there shouldn't have been so many issues with the room. They also called my room saying I had guests when I did NOT. There should be more clarification at the front desk so I do not get woken up for random people I do not know. read more

I like this hotel and I have stayed here many times. Clean rooms , friendly service and love the breakfast . Rates are reasonable for the area. read more

We came to this establishment to meet up with family after a funeral; a few hours later, as we were getting ready to leave, SECURITY mumbled, "FINALLY!" I'm sorry we were ruining your night by keeping you from closing up the establishment we just dumped a lot of money into with all the orders we made. How unprofessional of you to be doing that to a family who was mourning a loved one. If you're unhappy with a job you should be grateful to have, go find another one! We gracefully walked away, but I will leave this review right here. read more

Booked a room and eventually the key did not read at all for our room. Told the concierge and he gave us another key. Went back and it still didnt read at all. Card reader did not light up at all and my friend was trying to go to bed for work the next day. Go down and explain that it is not reading the card at all. Blames us for demagnetizing the card. Gives us another card. Doesnt read still and tried another door and it at least list up. Explain this to the desk. Concierge does not seem to believe us and wants to investigate for himself. He realizes that I was not lying..finally. Now he calls another guy to bring a master while we wait outside our room. Of course that doesnt work cause it is not reading anything. They say we need to wait til 7 am for an engineer... Yea not waiting for that. Not treated in an accommodating even after all this. They brush it off. Finally get another room 30 min later..and 10% discount! Woo.. wait in another room until ours can be opened by an engineer. Understand if they cant do anything about it but the guy at the desk could have been a little more empathetic. read more

we stayed here from Dec to february and came back again for 5 nights this week. The staff are very nice and friendly esp. Sally and Reyna at the restaurant. Front desk and bell persons are very helpful, we will definitely coming back again. Thanks for making us feel at home everytime we stay here. read more

First off, there are few hotels thst still have 1 0r 2 smoking rooms, and I was able to find one at the DoubleTree. Side-note, I've been to a few events at this hotel; my sister uses this hotel for a large hospital chain, so I'm very familiar. Our churches always have parties here, as well. So, when I needed a quick getaway, I checked into the Double Tree. Upon arrival, check in was a breeze. After checking in, I had the last room on the hall, and even though it was a smoking floor, I didn't feel like I was walking into an ashstray. My room had 2 queen beds. Here's where the wear and tear shows, of the furniture. The first bed was too squeaky, and when you sat, it felt dented. The bedskirts need updating too. I slept on the second, it wasn't too bad, but I'm used to hotels having newer and more comfortable beds. Although, I had a room closest to the freeway, the noise from outside was less noticeable than the families in the surrounding rooms, but nothing bad enough to loose sleep or disturb rest-they were just large groups. The FREE parking is self-park, and I live over here, and have been dealing with the hotel, even before it was this hotel. I do know that people in surrounding buildings do use parking around the hotel, sometimes. Back to the rooms-they are spacious and clean, basically. The only thing that I noticed was a long black hair on my pillow, and I have short hair in set it off braids with an afro puff. You couldn't get a long hair from me if you paid me. Luckily, I brought my own pillow. The shower was great; they need a couple more grab bars, but I loved the shower. There's a coffee maker and fridge. Food service was disappointing, let me correct that. The service was prompt. The food quality wasn't to my liking, and I've had better at this place, for a prayer breakfast. Also, I was at a holiday dinner for event planners, and everything was delicious. So, when I told my sister that I was checking out early to go get breakfast, ahe told me that they good breakfast, I changed my mind, and called room service. Well, their room phone had no service, so I had to use my cellphone and call front desk who called room service and transferred me. Service was swift, but the breakfast potatoes, boiled maybe, I'm not sure why they serve such big cuts of these potatoes, but then to go with the quarter cut potatoes, the green peppers and onions, can be taken home and cut up for stew maybe? I don't know, but this was very poorly presented, and lazy on the chef's part. I had to call the hotel, again, to be transferred to room service, because they gave me nothing to put only my boiled-looking potatoes. Quickly, they brought ketchup and hot sauce. I've never had nasty ketchup. How can ketchup taste so bland. It was made by Dickinson. The bacon was cold and thick, and needed to be warmed-no micro oven in room. Overall, I might recommend to someone staying for 1 or 2 nights, but there are better places, in the area, if a smoking room is not necessary. read more

DoubleTree by Hilton Hotel Carson - Boiled Breakfast potatoes and bellpeppers; Not my sorta home fries! - Hotels Near Me - Carson, California

I don't really write reviews but my experience at the restaurant was very upsetting. After a long 7 hours drives we arrive at the hotel and expecting to enjoy our meal at the restaurant downstairs. We waited for almost 15 minutes, while servers were walking pass us without asking if we need any help or offering us a seat. Three employees walk pass us and just stare at us and went about their day. The front lady were nice but the restaurant staffs were rude and unwelcoming. I felt so embarrassed and unwelcome just standing there waiting to be seated. We didn't end up eating there because I no longer felt comfortable. read more

The hotel itself is decent, tucked away behind Carson City Hall and close to Sheriff's station, mall, and freeway. This review is mainly for Scoreboard Bar & Lounge. On a game night it could get pretty busy, but the bartenders are fairly on top of service. We sat at the last two seats at bar on game night as the place was packed. Service was good, food was ok. However, as a bartender for the past two decades, it bothered me to witness the bartender using the cheap well alcohol instead of what was called by customer. The gentleman next to us ordered a Tanqueray and OJ. I watched the older bartender pick up the generic well gin bottle and pour it into the glass. He charged the guy $14 for premium well. A few minutes later, two ladies walked up and ordered Tito's and tonic. As he again started to pour from the well vodka, the other bartender noticed (I think Manny was his name), stopped him and handed him the Tito's. I only drink Tito's myself because it's gluten free and I would know immediately if any other brand is used. If customers are willing to pay the $2.00 upcharge for the alcohol they call, the bartender should give them what they ask for. People call specific well brands for a reason. The bar can be held liable if bartenders underhandedly serve the cheap stuff and it causes an adverse affect on the customer. Stop cheating the consumers. We won't be back. read more

Chilling with my handsome birthday boy ... my HUSBAND, having some drinks, and great food. read more

DoubleTree by Hilton Hotel Carson - Having a nice night with this birthday boy ... surprise him again yayyy !!! 1 more. HAPPY CAKE DAY my handsome!!! - Hotels Near Me - Carson, California

We decided to stay close to the tennis tournament this year, rather than waste a bunch of gas driving back and forth. I'm really glad we did. Our room was nice and clean, the staff were really friendly, we got warm chocolate chip cookies when we checked in, along with a box of truffles. Come on, warm chocolate chip cookies with walnuts? Feel free to bribe me. We didn't get our USA Today paper, but we didn't have time to read it anyway. And oh, sweet king-sized pillow top. Tons of pillows. Neutrogena products in the bathroom. Cable channels, and not just the 10 set channels that most hotels have. We had room service breakfast, which was still hot when delivered, and very tasty. I had bacon and eggs, bf had the cinnamon brioche french toast. Yum. And Starbucks coffee right in the lobby. Parking's free, and two big shopping centers are nearby with plenty of restaurants and retail therapy. I can't wait to go back next year. read more

My apologies to the fine people of Carson, California. I'm sure you're really great people. I travel several times a year for work, and the Doubletree in Carson, CA was the first time I ever encountered the feeling of 'same s***, different city'. It's located maybe 30 minutes from LAX by taxi, and there is absolutely nothing in vicinity of this Doubletree. I stayed here for a few days for work, and we accomplished a ton; I believe it was because there wasn't much else to do here. The hotel was standard; it's clean and relatively reasonably priced. If I had to do a layover or just needed a place to sleep, then I'd consider this as an option. At least I know what I'm getting. The bar is okay, but mainly because there is no other choice within walking distance. It's a hotel bar, they're not reaching too far here. The main reason this place gets 2 stars is due to the fact it's in a terrible location. If you've never been to California before, don't start your experience in Carson. It's like one giant strip mall, with patches of huge empty lots. I walked several miles around the Doubletree just to see what was going on, and there's a lot..for people who live here. Car washes, laundromats, nail salons,..I bet living here is great because every block has every option...but visiting? I can't see any reason to come here on my own dime. I'll probably be back here again, so I'll definitely give Carson, and the Doubletree, another look. read more

We drove in from Arizona to attend a Vikings/Chargers game back in December 2019. (((SKOL VIKINGS!))) We chose this DoubleTree by Hilton Hotel in Carson due to its close proximity to Dignity Health Sports Park along with their round trip shuttle transportation to DHSP for a fee of $20 per person. However seating was limited and offered on a first come, first served basis. Due to the large number of game day guests staying at the hotel, the shuttles were sold out so we ordered a Lyft instead. The room rate was reasonable and we were completely satisfied with our accommodations. Although the room itself was nothing out of the ordinary it was indeed clean, comfortable, and quiet, which served our purpose. We were in town for only 3 days and planned to do a lot of the standard touristy stuff with no intention of spending much time in the room. The check-in/check-out process was quick and efficient. The front desk staff were always courteous AND they give you cookies! The Scoreboard Lounge was a convenient place to grab a bite or just sit with a drink while people watching. The outdoor patio had a nice area for relaxing complete with a fire pit but apparently the patio doubled as a smoking area and was rather noxious with cigarette smoke, dirty ashtrays and a lot of empty glasses sitting around. Their menu offered a decent variety and everything we ordered was cooked properly and actually rather tasty! It was sometimes difficult to locate a server to place an order, get a refill, or remove dishes from an empty table. Clearly the hotel was very busy and booked at high occupancy coupled with what appeared to be large family & corporate holiday parties happening simultaneously. It was evident the hotel was just simply understaffed... It happens. Many of the tourist landmarks like Venice Beach/Santa Monica Pier, Hollywood Walk of Fame, etc., were all within reasonable driving distance from this hotel. Another advantage of this hotel is the free and ample parking which was a major selling point for us as most of the hotels we researched charged an additional fee for parking. All in all, our stay at this DoubleTree by Hilton Hotel in Carson was of acceptable standards and made our short stint in California a very pleasant experience. read more

This location has been changed about 3 different times, three different hotels. The only thing I have to say about DoubleTree is they have amazing cookies. I donno what kinda crack they put in them but I would honestly stay at the hotel knowing that I get these complementary chocolate chip cookies. The Wolfgang Puck coffeemaker was interesting too, very interesting. read more

I stayed at this place for business travel and was expecting it to be decent (since I've stayed at a few Doubletrees previously). I would have been fine with this place if it wasn't for my first night here. I get there around midnight and am about to check in. Right when I get to the front desk there is someone there already arguing with the receptionist. After a few expletives, the customer was asked to leave the property. I thought the customer was way out of line, but then came my turn to check-in. They looked up my room and said that they overbooked. Mind you, I had reservations set and were on hold with my credit card a few days prior. Let me ask you this, What is the point of a reservation if they aren't going to honor it?! Even if I didn't show up I would have been charged for that room anyways. I tried to speak with some management but none was available which still does not make any sense to me. After all was said and done they put me in the Quality Inn for one night for free which was equivalent to a upscale motel 6. Either avoid this place if you care about having a place to stay or call in during your day of check-in to confirm (even though you shouldn't have to). read more

Old hotel, smells like smoke in the hallways even though it's "Non-smoking". The should Get new carpets and renovate. Paint chipping on the Walls. Due to COVID - limited housekeeping. We came for a funeral and had multiple rooms with grieving family members. Even getting small guest services was costly and seemed too much for the staff. I would take my business elsewhere next time read more

At this location for a trade show. Not bad, a cool little bar which afforded me a great spot to watch the NBA Championship, and a friendly staff. The large conference room where we had the trade show was the ideal size. The bar area was packed, looked like everyone was having a great time. No comment on rooms - I did not stay here. read more

** This review is for the Scoreboard Bar & Lounge ** As far as bars (and even most restaurants) go, it's pretty bright inside.. but for you people who can't stand the light, there are seats outside too, including a nifty little bonfire area. Drinks are pretty standard, but the bartenders are suuuuper friendly! I'm a local.. and this place is chill, so this place suits me fine if I'm just looking to have a few drinks with friends.. or looking to make new ones! If ever there was a reason to go to the DoubleTree in Carson, this would be it. :) read more

The people here are amazing, this hotel is amazing actually in general. Except... The food. The food here is terrible. I don't mind paying a lot of money for good food. But it's not good, not good at all, and it's expensive. Breakfast, I got sunny side up eggs, "seasonal fruit" which was watermelon, melon, and cantaloupe, which wasn't ripe. And 2 croissants (worst croissants I've ever had. Random, weird hard spots and not flaky at all) and coffee. Dinner, the grilled salmon with vegetables. The veggies were in a sauce it was a bit weird. Salmon was dry, and the leeks on top weren't grilled all the way and it was hard to eat. Dessert, chocolate molten lava cake. Well the inside wasn't liquid chocolate I think they dried it out somehow and it was dry. But it came with a big scoop of ice cream, that helped. Only reason I ate here again for dinner was I had vouchers from my airline because my flight was delayed. I give it 4 stars for the people, atmosphere, and room. 2 for food. read more

I usually say a double tree should be 4 stars. As a diamond member I would rate staff as 4 stars and facility as 3 stars. Nothing special. Food was ok but again nothing special. Good business hotel. Clean and quiet. read more

DoubleTree by Hilton Hotel Carson - Hotels Near Me - Carson, California

So started out a bit rough. Had requested an early check in. Got there an 1.5 hours before check in was told room would be ready soon. So went to get some lunch. Came back an hour later and room still wasn't ready. Lady at front desk called housekeeping and they said it would be another hour, however she kindly reminded them that check in was at 3 and that was 30 minutes away. So finally at 3:15 was able to check in. Room was large and clean. We didn't get a chance to try restaurant but did make it to pool. Where they had extra towels available. Overall had a pleasant stay. Would definitely go back. read more

I'll give it a 3 star because the room is decent and you are greeted with a warm chocolate chip cookie. That is the plus. But I will warn you that this hotel charges $15 per person for breakfast ! If you want to be able to spend a week and count on a complimentary breakfast go somewhere else. Lastly I gave it a three star because of the location. If you want to be in at tourist town this is not the place to stay. If you want to stay in a city that is in a mediocre area, than you are good to stay here. Overall, I had a good stay but to others these issues might be big in choosing between hotels. Pros: Warm cookie, Pool is nice. Rooms are nice Cons: Location, $15 a person for breakfast, read more

Doubletree makes me angry. You have to pay attention to the name. Are you booking a doubletree hotel or a doubletree suites? I am always sorely surprised when I book one expecting the two room suite and I get a cookie cutter crap hole. Speaking of cookies, I checked in yesterday and didnt get one. Definitely not one of the better Doubletrees in the world... read more

Has to be one of the poorest Doubletrees in the Hilton chain. As a Hilton Diamond member I've come to expect extra comforts and upgrades. I didn't get any. There's no executive level concierge room. You can see the remnants of what used to be a concierge room on the top floor -- but it's locked and shut down. Don't touch the ceiling in your bathroom -- it will freak you out. There's some sort of false, spooky ceiling stretched to cover up god knows what. When I called to ask about it. They simply said it was some sort of fake ceiling. But couldn't explain why it was there or what was above it. All I could think about was mold. read more

I'll recommend this hotel even though it's a bit expensive. They give warm cookies, tea, and respect even until the time you check out. Therefore, it's worth it! read more

Very spacious rooms! My second time staying at a doubletree property. It is a bit far from the mall if you are staying a little longer and want some non expensive food. But the staff was really friendly they have a great breakfast buffet for $17. read more

Well, had to go back to LA area and re-booked here. The hotel differently needs updating, numerous small maintenance that lack a professional finish. Room door would not close, came back and because the door lock din not click. Also could see light where the door does not seal properly. King size bed was not comfortable at all. In the future will avoid staying hear until they complete a remodel. Cookies and water are a nice touch, but rater have a better comfort experience. read more

I stayed here for 3 nights for business. Very clean hotel. There is a workout room in the bottom floor with 4-5 treadmills and a couple of ellipticals. Two workout benches and free weights. Available 24/7. The room itself was clean and the king bed is pretty darn comfortable. Noise level is a little loud. You can hear other doors closing and opening. This hotel doesn't provide a free warm breakfast but there is a cafe downstairs in the lobby. You get a free warm chocolate chip cookie when checking in. Conveniently located off the 405. And it's in a strategic location where you can take Uber and Lyft to nearby cities. Did that a couple of nights just to get around. All in all plan on staying here again in the near future for business in March. read more

warm cookies and cold water upon checking in. Place is nice and convenient. Ask the front desk for a list of restaurants! some great places around the hotel read more

Ok, I'm going to preface this review by letting you all know that I work in the hospitality industry and I wouldn't have even stayed at this property to begin with except that repairs were being done at my apartment due to a fire and it was close to my home. By the way, the only THREE people who seemed to know anything about service standards were Tyrone and Christine at the front desk, and one of the maintenance guys. When we kept having to extend our stay again and again because my landlord hadn't finished the repairs, Tyrone and Christine were the most empathetic and willing to help. Almost everyone else was either un-friendly or un-helpful. Ok, Reason #1: Near the end of our stay, I asked one of the other front desk people if we could extend our stay just one more time. I apologized, explained the situation and that we did not have anywhere else to go and the guy actually said "there's nothing I can do". When I said "do you realize that I'll essentially be homeless?" the response was the same. So apparently Doubletree is perfectly ok with sending people out on the streets. Not cool. Reason #2: We went to the lounge in the lobby and must have stood waiting for a good 10 minutes for someone to even acknowledge us let alone find us a table. Even then we weren't seated by a host or server but by one of the SECURITY GUARDS who decided to take initiative. Once seated we waited some more for someone to come over and take our order. As usual with hotel restaurants, the meal was over priced and small. The best part of the meal was the server letting us know that he was going to comp our drinks for having to wait so long (and I didn't even have to complain to get it!) Reason #3: They tried to double charge us the pet fee we paid when we checked in. When we checked out the manager told us that one of the housekeepers "found" a cat in our room and that we needed to pay. I explained to him that we paid the fee when we checked in. He checked his records and didn't charge us but still...we were there for 10 weeks...he should have known there was a cat in our room by that time. There's other reasons but those are the ones that stand out in my mind. Overall: definitely not impressed and if I ever need to live in a hotel again (knock on wood that I don't) I very likely will not stay here. Maybe I'm spoiled as far as my expectations of service because I work in the hospitality industry but I feel that these GROSS displays of poor service are unexceptable. read more

Overall a great stay. Amenities are not Neutrogena like most Hilton properties but still nice. It is showing it's age a little but still decently appointed. Fitness center has to elliptical trainers and several treadmills some free weights and not much else but still lots of places to exercise. Next time I'm out here I might stay at the Hilton in Long Beach instead but I would not hesitate to return here. read more

This hotel or the room I was assigned rather, felt more like a motel than it did a hotel. The front desk staff was very cordial and welcoming however, the room wasn't as inviting. My brother and his wife was also staying there and had a room on the 5th floor. They didn't have anything available on the same floor but I appreciate that the woman tried to get us on the same floor. The water pressure was so low, I had to practically stand right next to the wall where the handheld shower head was hanging. My brother said his pressure was fine but the water was building up in the tub and wasn't draining as it should. Housekeeping did not clean the room while we were out, but they did bring up towels and toilet paper when it ran out when I called. I booked this hotel through Travelocity and was quoted $257 and some change. When I received my receipt via email the hotel charged me $332 and some change. I'm not sure whether I take that up with the hotel or the booking site. The room itself just looked old, the windows were dirty, and it just felt dirty all around. The only positive note I have is that the staff was very friendly. I only stayed two nights for a funeral I flew into town for. read more

On 01/25 around 5/6 pm I walked into the hotel to check in. I am a Hilton team member and I booked a room at this property for the night because family was having surgery the next morning and I wanted to be close to home. I wen to check in and the manager (short Hispanic male) on duty started to check me in and told me the deposit for the room is an addition $150.00. Mind you I charge deposits all day at the property I work at. I let him know I'm a team member and not even the standard guests get charged that much. He said at the property that is their standard deposit. I find that hard to believe considering I stayed at the hotel a week ago and the deposit was $50.00. He had no response. I canceled the reservation. Because I am blk he thought I would be ok with paying a over the top deposit for a standard double queen room. Not only will I be leaving this review but I will be reaching out to cooperate to file a complaint. This is bad business and I can only imagine how may people he is over charging because he doesn't like the way they look. I went to another Hilton with excellent customer service and standard rates. I had no issues there. Whoever the owners are should be ashamed they have people working for them like this. The entire front desk staff is rude and disrespectful...bad for business. read more

Conveniently located right off the 405 (sounds like a commercial, huh?) this hotel is solid. Easy breezy parking, spacious lobby, clean property, free cookie at check-in.... You know the Doubletree drill... But I feel sad here... this place reminds me of places George Clooney stayed at in "Up In the Air". God, I loved that film. Clooney should have won the Oscar. read more

Check in here really late. -Price is reasonable -Internet is fast. -Rooms are spacious and clean. -Breakfast is good but not enough choices. -They have a pool and fitness area I will stay here again if im visiting friends. -they don't forget the cookies. The gave us three. Room tip: room 724 read more

Hotel is decent. My room was very clean, but smelled funny. Great food in the bar and room service though. Some of the best hotel food I have ever had read more

Before booking the hotel I knew the places on my agenda, such as: Venice Beach, Santa Monica and Hollywood were going to be 30-40 minutes away. Double tree Carson is a good in between spot if you dont want to pay obsurd hotel rates. **Location: 5 minutes to InNOut. There is a grocery store and Ihop just down the street. **Parking: Free parking!!!!! Huuge plus. **Breakfast buffet: No bueno. For nearly 17 bucks per person, youd be more satisfied at Ihop. Even other things on the menu just arent worth ordering. Sorry. **The Bar: Don't order specialty drinks like bloody marys; you will be disappointed. **Customer Service: The customer service was average. Everyone was friendly but I was slightly disappointed when I did not recieve a birthday amenity. :( i guess the delightful cookie I received upon check-in was it. **Pool: pool area is nice spot to get your bake on. Cant have alcoholic beverages by the pool (#1 rules are meant to be broken) Pool closes at 10pm ( refer to #1) If its just a place to sleep then make that reservation but if you're trying to relax and do activities close to your hotel, then book somewhere else. Im on the fence. read more

++ Review for Special Event Catering Only++ This past weekend I attended and 18th Birthday which was hosted at the Double Tree and I must say I wasn't impressed. The service was horrible! In fact one of the waiters spilled and entire glass of ice tea on me while he was clearing the table. I understand accidents happen, but the bad service continued. While cleaning up the mess he actually picked up our glasses by the brim. Of all the ways to pick up a glass he had to put his fingers on the very top. Gross! Another waiter who was pouring out coffee didn't realize he was dripping on my leg while he was pouring coffee for my brother in law. The food was OK. I had the steak options. It was a bit salty, and definitely over cooked, but it was edible. read more

Wanted to take a co-worker who's leaving the company out for a drink after work. Someone suggested the Double Tree Hotel bar...what a surprise! An absolutely delightful bar area/patio! Easy parking right in front of the entrance to the bar/patio area, comfortable patio groupings that sat 8, and outstanding service! Great place to grab a quick drink in a cozy relaxing environment! read more

DoubleTree by Hilton Hotel Carson - Hotels Near Me - Carson, California

I am very thankful for the management of our wedding and reception at Doubletree by Hilton Carson. From start to finish it ran smoothly in the grand and glorious setting of your halls. All the arrangements functioned faultlessly and we found the staff courteous, welcoming and responsive. We had the most wonderful day on Saturday, October 20th.  All our guests without exception were full of compliments about the Champagne Ballroom and the menu that was provided for us.  The serving team was all very professional, and the meal was produced wonderfully.  Charlene Tritipeskul, the catering & convention services manager, was an exceptional help during the buildup to the day and on the day itself. Charlene made sure all of our needs were met and every detail was in place. She possesses great skill and professionalism, and her organization skills and calming presence were very much appreciated to keep our anxieties at bay. She was invaluable on the wedding day as well, she worked with all of the vendors, the set up was gorgeous, and she ensured everyone was having fun, eating and enjoying the day to the fullest. I will definitely recommend this venue to my friends and family. read more

DoubleTree by Hilton Hotel Carson - Hotels Near Me - Carson, California

If I wrote this review after my first night in the hotel, it probably would have been a four star review instead of three. The hotel scores high in my book because it is close to the main arteries of the Carson area. There is a large selection of food and entertainment in close proximity. The hotel also has a restaurant and sort of general store on premises, so there are plenty of options for a bite to eat. The hotel also offers digital check-in and digital key, which are great features for those looking to skip the front desk. The top two floors are reserved for Hilton Honors guests but the HH is free to anyone so I don't know if that's really a big plus. The hotel also offers free in room wi-fi, so no need to pay...or so it would seem. The wi-fi, or lack thereof, was one of my major issues with the hotel. I signed in using my Hilton Honors account on the first day and had no issues, but to be fair I was pretty tired and it didn't use it outside of checking a few emails. As my stay went on, the wi-fi got worse. I frequently could not access websites, the wi-fi would drop all together and by the last night even updating Facebook, let alone watching Netflix, was completely out of the question. My other issues with the hotel were the beds and the thermostat. The bed seemed great my first night because I passed right out due to jetlag. The issue came when I went to stand up at lunch the next day and felt shooting pain through my back. My back pain worsened every day and by the end of the trip, Aleve was a part of my daily routine. The room was very cold as well. No matter how I adjusted the thermostat on the wall, the in room A/C unit stayed on consistently and never shut off. read more