I had a really great 2-day and 1-night stay here! The location is close to stores like Starbucks,…read moreColdstone, and Levi's. It's also very close to the downtown area. From the hotel I was able to walk to downtown and explore cute shops! The staff was also amazing! They were quick and thoughtful with the check-in/check-out process. When we had an issue with the TV, they came over quickly and helped us troubleshoot it. They also were helpful when I realized I forgot my toothbrush. Very much high-end hotel experience. I was also able to study in the lounge which was quiet and peaceful. I will say, I didn't exactly love the sliding door in the bathroom. It doesn't lock (or if it did, I wasn't able to figure it out) so there's not much privacy. I've been seeing this sliding bathroom door trend among many hotels, so this isn't a negative towards this specific hotel. Overall, it was a great experience and I would stay again! They had a dining area where I was able to order a full breakfast meal or a quick to-go food item depending on my needs.

Personally, I LOVE this Hyatt Centric. I bounce btwn the Hyatt Regency LB, which is just about .25…read moremiles away and adjacent to the LB Convention Center, but if I'm doing a walkable staycation and don't plan on driving during my stay, I choose Hyatt Centric at The Pike. The Pike refers to a shopping and entertainment area within this city block. So it's real convenient to restaurants, outlets, a movie theatre, and ALLLL the Long Beach Harbor and Shoreline Village offer: shopping, a arcade with carousel, Long Beach Aquarium of the Pacific, Shoreline Aquatic Park, Long Beach Pier, LB Boat Rentals and Wheel Fun Rentals. Not to mention a really nice, easy walkway along the shoreline with postcard views of the Queen Mary. Hyatt Regency is great of you're attending a conference at the convention center and can write off biz expenses. Otherwise, I find the parking fees, even with in/out privileges for guest, to be steep($44/nt self; $49/nt valet), I addition to the "Destination Fee" ($30) charged at Hyatt Regency. NOW, that being said, sometimes they have package deals, so these fees can be absorbed. Compare it to Hyatt Centric The Pike, where you will be parking at a Long Beach City Public Parking structure next-door to the Hyatt Centric(separate review), NOT having in/out privileges, unless you pay each time you leave, but paying $24/day and no "Destination Fee", and I think Hyatt Centric makes more sense for pedestrian explorers. Since both hotels are within the same walking areas, choose what works best for you, but those are my strongest considerations for choosing at which Hyatt in downtown LB I'll be staying. Hubs doesn't give a rip. LOL Anywho, here is ALSO why Hyatt Centric feels "homier" to me. First and foremost - THE STAFF!!!! Jorge, Dir. of Operations, reached out ahead of my arrival(standard), but continued to be of assistance when I engaged with him about my stay and what our celebrations for the New Year would be. Very thoughtful. Emma was friendly and very helpful in checking us in and making sure I received all my Hyatt Member amenities and perks. David, Front Office Manager, followed up to see that our stay was a successful and happy one and to further offer any assistance for future stays. Throughout our stay, we were greeted by staff cheerfully, but they never imposed. Honestly, remember when Hyatt use to boast about "the Hyatt Touch"? THIS is what they meant. They may not refer to that in marketing, but Hyatt Centric The Pike Long Beach seems to be one property that is still very committed to this idea. I have been staying at this property since it was an Avia. Hyatt purchased the property in 2011 and began renovations in 2012, which I believe finished in 2020, just in time for a pandemic to hit. We came back in 2021 to beautiful new decor that really features the sights synonymous to Long Beach, but especially the harbor and nautical history. Cute details like hallway lights resembling portholes, or some Queen Mary history lessons in the elevator halls, highlighting her use during WWII. The wallpaper in the rooms, has a focus wall of an aerial shot of the shipping containers at the Port of LB, and the carpet coordinates a flow of that same idea. Yeeesssss..., in some areas the decor is already looking a bit worn, but I believe its a pretty popular property so I don't mind because it's all familiar, comfortable and there are no problems with anything broken. Amenities! I ADORE the roof poolside patio for city scapes and views of the Queen Mary during any season. I'm not typically a pool user, but have dipped during especially hot weather when staycationing here. Plenty of room to spread out! I find the rooms really comfy, and plenty big, the shower and bathroom fabulous! A cozy robe, efficiency fridge, Keurig with pods, extra blankets and pillows and motion sensor lights on the bed frame, assisting your way to a middle of the night bathroom sesh. Also available: gym, water stations, poolside cabanas(for a fee), poolside lounge chairs and seasonal rooftop bar, a business center, free wi-fi throughout and meeting/banquet rooms. They also have a really cute outside patio on the ground floor, adjacent to the lobby, that the banquet rooms can open onto featuring a HUGE chess board! Each of our stays at Hyatt Centric The Pike LB has had a special memory. I'm already planning my next stay. HC@TPLB makes a PERFECT location for a long Catalina Island Day trip! Catalina Express is a short, easy, maybe 5min, walk and then coming back to a cozy room after a Catalina excursion is the icing on the cake. I plan on booking for the night before, to catch the earliest(calmest seas are early morning) boat the next AM, then returning to our room after we return on the last boat back, around 8pm. Whatever your plans are for seeing Long Beach, check into Hyatt Centric at The Pike Long Beach for an easy, comfortable stay. Cheers! "CC"

Hotel Royal exceeded our expectations…read more We stayed here for one night before our cruise. The service was excellent. Our room was super cute! Very comfy bed, great AC! Bathroom a little small but easy to work with. They had a fridge and coffee maker. In the lobby they have a small room in the back behind the receptionist that has tea, coffee, utensils and other things you may need on your trip! Plus it's a cute area to sit in the morning or while waiting for your Uber. They have plenty of water in the lobby. Bottled and ice water from a large glass dispenser. There are bikes available for use. It's a pretty great location - we were able to walk to really incredible restaurants, and it was super close to our cruise port!!! We highly recommend this place and would book it again on our next Long Beach stay!

We were here for an event recently and spent the weekend here. For starters they do have available…read morepaid parking in the back. The property itself is located in the heart and soul of downtown Long Beach. Our room was cute, cozy, and clean with beautiful hardwood floors. We had a comfy king sized bed and also a sitting area with a couch. Just to name a few of the amenities there was a microwave, mini refrigerator, coffee maker with Starbucks coffee. The bathroom had a shower and it also provided full sized bath and body essentials. They do not have an elevator but we managed to bring our stuff up a flight of stairs with no issues. The guy who was working in the lobby did offer to help us but we declined. Overall we had an amazing experience here and can't wait to return.

Great location to cruise ports and 1 mile from Queen Mary…read more Short walk across the bride to Long Beach restaurant and shopping hub Clean rooms, nice views, great staff. No ice machines, but reception gives you a bag of ice. Plenty of food for breakfast, coffee and water accessible all the time

DO NOT STAY HERE FOR EVENTS…read more This is ridiculous that all communication to me regarding parking charges was to be $38 per night. I stayed here specifically to be near The Queen Mary for an event so I can just walk over, and was NEVER told parking would be $100 a night. What's the point of staying here then? Supposedly an email was sent to everyone staying on these dates explaining parking would be $100, but I never received that email, never was notified upon check in, and everything posted in my confirmation email as well as the app lists $38 a night. This is actually horrible business practices, shame on them! Hotel itself looks decent on exterior, dirty rooms with nasty vents, stained shower floors, and overall feels old and needs renovation. Fridge keeps clicking intermittently very loudly, and walls are thin! Certainly not worth the price and being up charged for the parking and rate. I'm not coming back.

Natalia is one of the BEST "OPS" 2nd person in command at this Hyatt Regency Long Beach, I am…read morehaving so much FUN and relaxing time, next to the LB convention center. She has superior leadership, her employees love her. Next is Kuanting Chen, another professional front desk manager, he makes you feel like your home at this Hyatt Regency. This Hotel has open space, and it is so lovely to hang out with your event buddies in the amazing space... Hyatt knows their hospitality and customer service! Staying at the BEST of the BEST at this location. I know it. Hugs and Kisses, I will be back. That was the line from Arnold in the movie "Terminator."

I spent three evenings here for a work trip and had a wonderful stay. My room was spacious and…read moreclean and very bright. The check in and check out process were fast and friendly. The location was perfect for us for a work project we had. Close to lots of restaurants and bars. Recommended stay.

Attended the Grand Prix this weekend, having friends and colleagues with plans to dine and…read morecelebrate. I am astonished by the great service provided by Mark our shuttle driver. I would like to think Mark personally for the company and positive attitude towards his guest.

Excellent hotel at the edge of downtown Long Beach, right between the World Trade Center and the…read moreI-710 ramp. In a 15 storey building. The staff is friendly and welcoming. Check in was a breeze. The lobby area is beautiful with free water/ice tea and coffee and snacks. Also has a large fountain filled with small rubber ducks. The rooms are big and well furnished. The views from our 13th floor room were great - all the way to downtown LA and the mountains. Rooms have refrigerators and coffee makers. The area with the ice maker has a microwave. Every floor has a different decor done by a different staff member. The bar in the lobby is good, the restaurant in the 2nd floor is excellent. The outdoor pool area on a deck on the 2nd floor is very nice. They also have a free shuttle that takes guests anywhere within a 1.5 mile radius.

The Fairmont Breakers in Long Beach is the best hotel in town. It is a 5 star luxury resort hotel,…read moreand you never need to leave there, but do, because you have to have a meal on Pine Street, the staff will give you directions. This is a vintage hotel on the outside and and a fully remodeled interior and all of it is stunning from the lobby to the rooms. They have a great pool and gym, steam room and relaxation room. If you want a massage they will handle it. The rooms are all comfortable and quiet. They are spotless and the beds are great. It is quiet and the amenities are great. The service is very good, but they do need to work on getting you into your room on time. The maid service is exceptional. We also love the valets. This hotel is expensive, but great for a special occasion. It has a full bar, room service and at least 3 eateries. We loved having brunch there. Their eggs benedict are just great as is all the food. We did not get a chance to try the other eateries. We loved the pool. The only issue I had was the AC kept going on and off and that is not okay with me, but I assume they have repaired it. You will love this place.

I had high expectations staying here given the fact that this is a five star hotel with a price…read morepoint to match (nearly $1800 for two nights via Amex) but the service experience really missed the mark. After housekeeping cleared a used teacup from my room earlier in the day, it wasn't replaced...something I'd expect as a basic standard at a hotel of this caliber. I called to request a new one and ended up waiting 21 minutes before calling back for the status on it. I was then told that they would follow up on it and I'd receive an update on the status. 7 more minutes go by - no cup, NO UPDATE. I called back one final time, to which the man on the phone said, yes he put in a rush order and the man who's delivering it is elderly and it might take him just a few minutes longer. I said no problem but just so you know, my cup was taken earlier in the day and not replaced. The man then said he can definitely let housekeeping know for next time. I proceeded to respond and intended to say okay great but before I could even get to the great, he STRAIGHT UP HUNG UP ON ME. Also the person who delivered the cup was a younger boy so idk if the elderly man reasoning was just an excuse for the moment. I went down to the lobby immediately to speak to the manger in person and let her know how insanely unprofessional, unpleasant, and UNCOOL this was. They made an error and I got attitude back for it?! AT A FIVE STAR HOTEL. To their credit, she did apologize and sent up dessert, but by that point the issue wasn't about the teacup or a free comped anything. It was about the breakdown in communication, lack of respect, and service quality. Overall, not the level of service I anticipated for the price, which is disappointing. I will not be staying here again and don't recommend it for anyone else looking for a true five star experience.

This was my first time staying at a Westin hotel, and I enjoyed every minute of it! The front desk…read morestaff were incredibly accommodating, and since I recently became a Bonvoy member, they upgraded me to a suite. It had multiple bathrooms, couches, and even connecting rooms--such a great surprise. The bed was extremely comfortable, and the view was amazing. Everything about the stay felt relaxing and well taken care of. If you have to stay in Long Beach, stay here!

The staff are amazing. I was immediately greeted upon arrival by many of the staff members and was…read moreoffered help with my luggage but I declined. The front desk was friendly and polite. She was very kind and offered a room upgrade for free to a deluxe room with a partial ocean view. Now the room is where the ratings start to go downhill. The bathroom does not have a vent so it gets very steamy and it takes awhile for it to evaporate. The bathtub did not drain quickly so the water started to pool at the beginning of the shower. The fan in the bedroom hardly works. The low and high fan are practically working at the same speed and I didn't notice any difference. The room finally got to the desired temp after about 2-3 hours. The cabinet door to the fridge was broken at a hinge so we weren't able to access the fridge at all. Also, some of the channels on cable tv were not accessible. There is a $18 resort fee they charge upon arrival that caught me by surprise. I don't remember seeing this at the time of booking but I could've overlooked it. I really wanted to like this hotel, but the defects with the room were hard to miss. However, I did enjoy the amenities and the location. There were a lot of nearby restaurants that are within walking distance.

Very quite hotel loved how everything was walking distance they have a train and bus right in front…read more..the bed was comfortable they had a beautiful seating area on the roof ... great customer service

Hotel Mai is a quaint boutique hotel near the convention center. I booked it at for a conference…read moreand it was much cheaper than the main venue and it fit my needs well. The neighborhood is a typical downtown area and can be seedy but the hotel itself is secure with the main entrance by key card only at night and the elevators also require your key card to be operational. My room, a single king, was clean and in good shape. There is a large TV, desk area, adequate closet, and mini-fridge with Keurig machine in the room. The iron is of high quality and perfect for pressing my clothes for my meetings. The bathroom is very nice with a Toto Washlet that are common in Japan. The room's thermostat, however, is in Centigrade so do brush up on your metric system! My only real criticism was that the room safe did not open all the way as the closet door blocked its full opening. The top floor has a nice sitting area to relax and there is a quaint workout room and pool area. There is also a sauna which I did not use. Upon checking out, I had a nice conversation with Yogi, the owner, who told me a little about the place and how it was named. Overall, my stay at the Hotel Mai was a wonderful one and I would certainly go back the next time I need to stay in Long Beach!

First time IHG guest at this establishment and it'll probably be my last…read more The location is perfect and convenient. Very close to LGB if you're arriving and/or departing from there and central to nearby cities. Great places to eat all around + near to Wholefoods. I stayed during a busy eventful weekend and it seemed that I was provided the last available room in the hotel that hadn't been used in who knows how long. The room was overall dusty and smelled of old linens. The bed was uncomfortable. Should've brought it up to the staff but I was traveling with my infant. Wouldn't really recommend to anyone

Much could improve here. The people who run this establishment are extremely deceiving with their…read morecheck in process. Unlike most other locations, they do not sent out a digital room key, because they bait you to their front desk to pay their mandatory parking fees and to collect a drop tag for your vehicle first. The parking lot is just a very basic space, nothing special and unprotected. They did not let us know that they only clean rooms every 3 days, until we inquired why we had not received clean towels for the next day. Very vague information is given and it felt quite frustrating. The breakfast was ok. We have never been fans of powdered reconstituted egg products which we have come across with Hampton Inn's in the past. This location actually did provide what appeared to be a make your own sausage egg muffin situation, which included round whole eggs. This was the only good part of our stay. We will not return. We travel a lot and our childhood hometown was this area. It didn't feel welcoming nor, like home. They also need to tone down the extremely obnoxious smell in their lobby. It smelled like a Comet cleanser factory. Not a great scent especially if you have allergies.

Brunch on a Wednesday in the Promenade restaurant…read more 1. Food: superb / top notch 2. Ambience: very good 3. Cleanliness: excellent 4. Service: pretty slow (fortunately, we were in no rush) 5. Staff: most seem noticeably disgruntled / unmotivated / unhappy 6. Ship walkabout: wonderful / a fascinating time capsule 7. Fantastic artwork / historical photographs on display throughout. 8. Huge ballroom / event rooms / very quaint wedding chapel. 9. Period costumes, decor, memorabilia. 10. Step back in time on a 100-year old grand luxury ocean liner. Tips: 1. Make an advance reservation for restaurants - we saw walk-ins wait almost an hour. 2. Allow at least 2 hours (minimum) to explore the ship after your meal. 3. Lots of stairs between decks / huge ship / lots of walking. 4. Make sure your phone is fully charged - hundreds of photo opps. Summary: We came on a fairly quiet weekday, but still restaurant reservations are highly recommended. The food was top-notch. Will return to eat - a real treat. Dropped a star only because many of the staff seemed somewhat unfriendly, unmotivated, disgruntled. Otherwise, the ship is stunningly beautiful and the experience quite profound.

Decided to stay at the historic Queen Mary for a night before leaving on a cruise, it felt both…read moreappropriate and I was crossing a bucketless must off my list. I will start with the good, the staff is incredibly friendly, accommodating and seems to genuinely understand hospitality. Even when an incident that I will talk about it the bads happened they were accommodating and friendly. Additionally, there are parts of the ship that truly still demonstrate the glamor of a forgotten age in ocean liner history, the small exhibits some furnishings that are touches here that take you back. The food at the chowder house well expensive is quite delicious and both the wait staff and the bartenders are friendly. Now for the bad, vast areas of the ship have been left to the ravages of time. Untouched unfixed unpainted just left to rot. Even surfaces in areas where guests are sure to visit like the bow of the ship, there's unpainted rusted, chipped paint and splintering plywood everywhere. Wow! All three members of my party booked the same class room, what we got were three very different rooms, it felt almost very Goldilocks with one room being too big. One room being too small and one room being just about right. However, my room had mysterious yellow brown wet spots seeping up through the carpet, I discovered this at almost midnight and so had to be moved to another room, the room they moved me to was even smaller than my original room and had a bathroom so small that when I tried to open the door it hit the toilet. And then there's the little matter of temperature control, the rooms themselves have no HVAC, but you can open the portal windows, which would be lovely if not for the fact that there is nearly no airflow at least on the side of the ship where I was, And more than a dozen insects decided that my open windows were an invitation to party in my room. Then given the proximity to the port, because I had my windows open, I was awoken at 6:15 a.m. to the sounds of shipping containers and little bells and alarms. I think this hotel has Great value and great potential but at a price point of over $300 a night putting it well into the luxury category, it needs help. To be totally transparent, I will be coming back here. We only booked one night and there's so much more to the ship. I want to explore and see I want to do the tours. I want to do some of their events including their murder mystery dinner. There's so much here, that I truly do think it's worth experiencing, however, I also think it's worth experiencing with your eyes open to what the experience will be. If you're expecting a luxury hotel with luxury amenities and luxury finishings, you are not getting that here, what you are getting is a view of history that may someday go away so enjoy it while it's here.