Looks like a brand new hotel on the interior. And it was done very well. Everything looked new and fresh. Very comfortable bed and well appointed furnishings. Only complaints were low water pressure and lack of a courtesy coffee bar in the morning. Beware that if you're near the pool that the noise can be quite disturbing. read more

DoubleTree by Hilton Hotel Pittsburgh - Green Tree - Room setup - Hotels Near Me - Pittsburgh, Pennsylvania

This DoubleTree location was such a huge disappointment - If you're a HH member and you're able to digitally check-in and -out, you're lucky; dealing with the concierge is a total joke, as they prefer to 'socialize' and not set boundaries with certain guests - One was chatting it up for 45+ minutes, while the other staff member was just on the phone the whole.entire.time. Rooms were very mid, as it was super outdated and not cleaned well. Our room wasn't even tended to, even when we returned past 5 PM. The hotel itself is huge, and there's an overflow parking lot up the ramp; getting in- and out- can be a pain, as there is only one-ways. Not a great experience at all! +awful service +outdated rooms read more

Unfortunately, this was one of the worst hotel experiences I've had. I'm a Hilton Honors Diamond member and have stayed at many Hilton properties, but the condition of this DoubleTree and the way my concerns were handled were completely unacceptable. During my stay, I encountered wet or flooded flooring on nearly every floor I visited, a strong unpleasant odor throughout portions of the hotel, deteriorating walls and finishes, peeling wallpaper in my room, an elevator that was not functioning properly, and brown water in my toilet that would not clear despite repeatedly flushing it. The bedding was also unacceptable. Instead of a normal set of bed sheets, I was provided what appeared to be two different mattress covers and a duvet. Even basic room amenities were missing, including something as simple as a pad of paper and pen. Obviously, a missing notepad isn't a major issue by itself, but combined with everything else, it reflected the overall lack of attention to basic room preparation and maintenance. What bothered me most was how I was treated after I complained. When I arrived, I was specifically told that I had a $30-per-day food and beverage credit that I could charge to my room. After I raised complaints about the condition of the hotel and my room, the daytime manager took that credit away, telling me I was not entitled to it because I had booked through Expedia. Given the timing, this felt retaliatory. I was told I had the credit, I complained about legitimate problems with my stay, and then the credit was taken away. Whether or not there was a policy regarding third-party bookings, the way this was handled left me with the clear impression that I was being penalized for speaking up. My interactions with the daytime manager were extremely disappointing in general. I found her curt, unnecessarily difficult to work with, and seemingly more interested in asserting authority than trying to resolve legitimate guest concerns. Any one of these problems might have been an inconvenience. Taken together, they made for a completely unacceptable stay. The physical condition of this property, the lack of attention to basic room preparation, and especially the way my concerns were handled by management fell far below what I expect from a Hilton-branded hotel. read more

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First let me say that getting to the hotel was unique to say the least. I am use to hotels being off the main road at an interstate, this is visible from the interstate but takes a few to get here. Everyone on staff was amazing to the group of us that were here over the weekend. I mean we had around 300 people at the hotel. The property was very clean and well maintained. It has a nice gym, pool, and a great bar. It also has a small cafe serving Starbucks if you enjoy that. The bar staff were great with a good selection of drinks. I will say if you are hungry you can't go wrong with the wings, some of the best I have ever had at a hotel. The coffee at the cafe is very much limited Starbucks so good not great. But they also have many drink items and snack items available as well. The room I slept in was clean and I had zero issues during my stay. I would stay here again if in the area. read more

DoubleTree by Hilton Hotel Pittsburgh - Green Tree - Parking lot - Hotels Near Me - Pittsburgh, Pennsylvania

Attended several professional holiday luncheons here. Always a great time, and the serving staff looks familiar, which is a great sign. Always yummy, and the organization keeps coming back!! read more

the staff was very helpful went above and beyond with cus service. Marina was very friendly and went out of her way to answers my questions. Love the pillow in our room, best sleep in a hotel. She had the manager of housekeeping check the room we stayed and told me so I can purchase one for home. I'm truly grateful for all their help, I suffer from migraines and I can't found a pillow that would help or be comfortable until now. Would definitely stay there again. read more

The location is ideal, just a hop and skip away from the fort Pitt tunnel and into the city. This particular location is huge, with a lot of onsite amenities like indoor pool, outdoor pool, hot tub, fitness room and many food options are available regardless of the time of day. Customer service and room service was exceptional. Every guest in your party gets a warm cookie when checking-in. Unfortunately- the rooms are getting a bit dated. The walls are paper thin. For a 3 night stay, we had a leaking/running toilet which kept leaking and running for the entire time. The bathtub looked like, it had seen better days. The toilet is awkwardly positioned in the bathroom. The tv does not have the guide so you'll have to scroll through the 50 channels and it's on you to remember which station is where. I would and probably should have given it 3 stars because of the annoying leaking toilet but we did have a great time with everyone working there really friendly and the pool/hot tub hours are very extended so you can get opportunities to have the entire place to yourself. read more

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Everything went perfectly. I was hesitant to book because I saw bad reviews, but the room was clean and spacious, the staff was friendly, everything worked in my room and I had a quiet peaceful night. read more

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Hotel was very clean and comfortable. Only 4 stars because pool and hot tub was not maintained. The pool water was murky and the hot tub had a film of foam and dirt. Hot tub temperature was disappointingly tepid. read more

I can't speak for the rooms because it was normal but my lord the requirement to work here is you have to be the rudest person alive . The bartender terrible and rude . The server in the restaurant, was never around and I barely got to see her when she tossed my food at me but in the small bits I saw her she was rude as hell . Asked the front desk a question and would you look at that , rude as hell . The lady working the restaurant glared at me and looked me up and down like she was going to not even serve me . It was insane . Not to mention every bathroom was out of order . Just a mess read more

The location overall was convenient, just outside of the city. Sadly, for being a Double Tree Inn, Hilton brand, fell short of what I was anticipating for a larger scale hotel. The hotel itself is ideal for banquets, or events, not at all for spending the night. Yes, there are an indoor, outdoor pool, workout area, restaurant, and a bar. For a chain hotel, with over 400 rooms, the staff were friendly and professional. The lower star rating is for the condition of the rooms, and overall standard of hygienic practices, with toiletries provided to hotel guests. Sadly, I forgot to back a picture of the bathroom, but to have large pump bottles of shampoo, bodywash, and lotion to share with others is pretty unsanitary, in the post covid days. COVID is still around, not sure what their logic is behind that. My boyfriend and I stayed for one night, this past Friday to Saturday. One would think on a busy weekend, with that many rooms, 6 floors, there would be a ice machine for every floor. Guess again, he went to get ice on Saturday, and there was only one working ice machine. Now on to the room, the bed was firm, uncomfortable as hell, and guess what, advice to anyone reading this review: Bring your own pillows, there version of pillows, were sheets stuffed inside one another, or flat as a board pillows. Sorry, Doubletree Inn, some may think the water, and over sweet, chocolate chip cookies are a nice touch, not so much. For the price paid for the hotel, rated a 3 star hotel, there wasn't even a continental breakfast offered. Do some updates to your rooms, and not focus on your lobby area as much. I wont be back. read more

This Doubletree is deceivingly large with multiple towers. The hotel is outside the city but in a decent area. The rooms are also large and they do offer a work desk. Plus, you score a bonus with the warm chocolate chip cookie. Service was sometimes friendly sometimes not. The day I arrived the omelet station was closed and they ran out of sausage. I did not bother to ask. The $19 buffet does not offer quality food - those pre-made scrambled eggs and limp bacon. If you are a Diamond,the credit will not cover your basic breakfast. read more

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I recently had a weekend stay here. It's not a bad place at all. Check in was smooth. Our room was very clean and neat. The front desk was staffed by only one person but she did a great job at assisting people. I needed to do some work so I will say the WiFi in the room was not so great. I moved to the lobby and had no issues. There isn't a business space onsite. The breakfast was standard, $20 for basic Buffett foods. Overall not a bad experience. read more

The location was perfect as my meeting was 3 minutes up the road. The hotel itself is a bit outdated. The pillows on the bed were weirdly smaller than typical hotel pillows but provided enough comfort for me to fall asleep. The reason for only two stars? I was laying in bed about an hour or so after checking in and I thought I heard a very light knock. I wasn't sure if it was my door or not but before I could get up to check (I only had a t-shirt on by the way), a man was trying to get into my room (thank goodness for those slide lock thingys)!!!!! I asked if I could help him, and he handed me an envelope that contained a breakfast coupon. WTH?! If I didn't have the extra locks on the door, he would've just walked right in! Do better Double Tree!!!!!!! Not cool!!!! read more

I must admit that this hotel has all the bells and whistles of a top tier hotel. The cleanliness, the staff and the breakfast buffet were top notch. And all of that while under renovation. Cudos to all of the staff. read more

Convenient location, less than average condition. ^^ In short, that sums it up. The location is convenient - a couple of miles from downtown, but for sure needs some updates. I expect more from a Double Tree, especially one this busy and conveniently located to Pittsburgh. We primarily booked this location because of the great pool. Unfortunately the pool was not well cared for - cloudy, with a lot of floating leaves and debris, and the outdoor fountain/garden area was an overgrown disaster. The not-so-good first... The rooms and furniture are worn. The condition of everything - carpet, paint, furnishings, etc - is all average or less than average. There's scuffed paint and worn carpet everywhere. The pool was in 4/10 condition. There's no continental breakfast. The room phone isn't labeled, but then we realized it didn't work anyway. The air was either off/lowered/broke in the hallways, which were stifling hot. (I'm all for reducing the A/C for energy savings, but that didn't seem to be the case). The bathrooms are minuscule. They seemed understaffed (like the rest of the nation!) The "sliding door" to the patio didn't slide, but had a tiny crack at the top that allowed small bugs (and road noise) in. The good... Everything was clean, just old/worn. The shower was hot and the A/C worked well. The rooms have average noise control. The bed linens and towels seem new. There is ample parking and overflow parking. The staff we interacted with were very helpful and friendly. The really good... Anteny's Ice Cream is less than a mil away and the best ice cream we've ever had! We likely wouldn't stay here again. It's was an okay stay, but I would spend $20-40/night more to stay in a Hilton-owned location that's been updated, has a clean pool, and offers continental breakfast. read more

Although this hotel is in a good location to see all of Pittsburgh, the hotel is definitely run down. Our first room had a major leak and we had to request a room change within the first minute walking into the room and seeing water pouring from under the sink and it smelling like mold. The second room was extremely outdated and not the most sanitary, but it did the job for a one night stay. The pool area is pretty nice considering the quality of the rooms. The snack purchase area is open late which is good. They have free parking. The free breakfast for diamond members is a little odd at this hotel as they have a waiter who expects a tip when it's a buffet breakfast. read more

DoubleTree by Hilton Hotel Pittsburgh - Green Tree - Close drive to downtown Pittsburg - Hotels Near Me - Pittsburgh, Pennsylvania

We were assigned this hotel for a hockey tournament so we really had no choice but to stay here if our child was to play. That being said, the room itself wasn't terrible. It was fairly clean (for a hotel room), the pool was nice and both the restaurant / market cafe had good food (although both were expensive). However, this hotel isn't hockey friendly. I understand that there are rules but they were almost inhospitable. I'm unsure as to why it was a selected hotel by the hockey association but we will not stay here again. read more

Okay at first I thought this would be a nice stay for two nights, WRONG - STAY AWAY, better off at the Holiday Inn Express. If your facing the back you have the smokers lounge outside your window with people laughing and caring on till 2:30 am when you need to be up at 6:30 am Then you have the bathroom paper thin wall you can hear the toilet from the next room flush all night. Then deck chair is wonderful, but there are no outlets at the desk to plug in laptop, tablet or phone, you have to do that only at bedside. Nope I am not impressed at all so far. One more day let's see what happens. I am here for a conference. read more

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We like to stay in the Hilton hotel family and we had a choice between here and a Hampton and we made a poor choice. As many others stated, the lobby area is bright and clean, but everywhere else is drabby and old. Our profile states we like rooms away from the elevator. Well we certainly got that, but the problem was it was at the end of the hallway and there was a doorway right there to the upper parking lot. All night you could hear people banging in and out the door. Stay away from room 1453. Our room had a king size bed and very little room. There was a door to an adjoining room, which meant we could hear our neighbor talking on the phone practically all night long. Knocking on the door and wall didn't help. We turned the A/C on high to drown out the talking, but that noise was like a freight train in the room. We both slept horribly. The light in the shower blinked like a strobe light so we had to keep the bathroom door closed. How do housekeepers not turn in things like these? The shower handle didn't work well and it was feast or famine with hot water. The only good thing here was the cookie when we arrived. read more

DoubleTree by Hilton Hotel Pittsburgh - Green Tree - Hotels Near Me - Pittsburgh, Pennsylvania

Great location and potential. Terrible management make this a bad experience. Leaving 1 star so management may actually do something about it. Let me explain: - they don't answer the phone for some reason, waited on the line for over 10 minutes (staffing issue/training?) - the gym doesn't have any ventilation or AC, making it unbearable to be in the room - elevators are broken or limited to only one, which makes going up or down extremely slow and inconvenient (especially during rush hours) - I checked into my room (smelled like cigarette smoke) and had to request a different room (inconvenient) - they are remodeling and many of the rooms are outdated with poor shower heads and loud ac units that keep you up at night - the breakfast is pretty good, I will give them that I expect better from a hotel charging premium rates. Do better Hilton doubletree. These are issues that are easy to address. read more

We are currently staying here. First we have three people listed in our room: me and my two kids. We got two towels. When I asked housekeeping for additional towels - the girl said no. I was like are you serious? We have two towels for 3 people and then she said she would get some. I'm still currently waiting. Next we are here for USAW Nationals for weightlifting - the hot tub is broken. This is a host hotel for the event and when athletes are cutting water weight, the host hotel's hot tub is BROKEN. I had to go to three different floors last night to get ice for our room (our fridge isn't working) because they were all out of order. I'm not a picky person - seriously. But the ice, fridge and towels aren't asking a lot. Hot tub normally doesn't bother me but as a host hotel for a National Event, things should be working. My son did say the wings he had last night in the restaurant were some of the best he has ever had so we have a positive. We have two more days here and I'm hoping it gets better. read more

My husband and I were seeing a show at the Roxian and needed somewhere decently priced that was somewhat near by. Was this the most amazing hotel experience ever? Did it do the job for a one night stay at a decent price point, yes. The first room we were put in was an a-joining room and at no fault to the people next to us we could hear every point of their conversation/move they made due to what seemed to be the super thin walls. We explained the situation to the front desk and they were more than accommodating which I greatly appreciate. This place did it's job, so really no complaints here! read more

So far, I am not impressed with this Hilton property. I expect more from Hilton, especially from the higher end brands like DoubleTree. First thing I noticed was that there is no Diamond parking. However, there is plenty of handicap parking (so not to worry about that). I electronically checked in around 12:00 using my Hilton Honors App and chose my own room on the 7th floor (top floor). Arrived at the hotel around 6:00 pm only to be told my room was not ready. So, I had to be switched to a room on the 6th floor (ok, no big deal). I am surprised that the room was not ready 6 hours later. Facilities are nice, but the pool had a lot of debris in it (leaves, twigs, mulch, etc.). To be fair, a thunder storm had just blown through, but no one was making any effort to clean it up for guests. There is an overgrown fountain and weed bed in the outdoor pool area that just looks horrible. The hot tub was the perfect temperature and really hit the spot after a long day at Kennywood. Plenty of clean towels and places to lay our gear down while we enjoyed the water. Bonus was the food and service at Champions. Got an icy cold draft beer, some excellent mac-n-cheese, and great French Dip sliders. Pretty reasonably priced for a hotel too! The room is comfortable, but the bathroom is ridiculously small and cramped. It is hard for even one person to move around it. Took a while to cool the room down from its 81 degree arrival temp... phew.... Decent water pressure in the shower. And, the room was clean and smelled fresh. Overall, I would say this is an average stay, especially for a Hilton. Certainly not going to mark this as a Pittsburg area favorite. read more

Very disappointing stay. Hotel was a Radisson and I had stayed there many times. This was the first time as a Hilton property. The room was poorly cleaned, if it had been cleaned at all, cobwebs on the curtains, beer bottle caps in the closet, coffeemaker unplugged and the receptacle was behind furniture that could not be moved. The nightstand lamp, clock and phone charger were all plugged into an extension cord that probably came from a $1 store. The TV remote and TV would not work on closed caption settings. Hallways must have been 90° with no air conditioning. Tried to to get ice from vending areas on four different floors none of the ice machines were working. Finally found a working machine on the 5th floor that I tried. Peeling wallpaper in the halls and a hole in the ceiling on the 3rd floor, cobwebs and ripped curtains in the guestroom halls.. No information in the room concerning hotel services,, couldn't connect to Wi-Fi. Trash cans were not emptied for the 3 days that we were there. This was the weekend of the Pittsburgh Vintage Grand Prix and all hotels were slammed We couldn't have gotten rooms anywhere else. In all the hotel is now pretty much a dump. I won't be staying there ever again and I recommend that you find another place to stay as well. read more

Hilton DoubleTree - Robbed Me of $60.00 Diamond Benefits I stayed at Hilton DoubleTree - Greentree - hotel Pittsburgh, PA July 22-24, 2022. As a Hilton Honors Diamond member I set high expectations for their hotels; DoubleTree failed to meet my expectations in both Pittsburgh and at the Orlando, FL airport hotel. FAIL 1 I booked 2 rooms at a gov rate w/breakfast. This rate was more than the basic gov rate, so in theory, I pre-paid for breakfast. Diamond status gives me $15 MEAL (not breakfast) credit for up to 2 people. Hilton doesn't allow more than 2, even if I reserve multiple rooms. When I checked in, the front desk insisted I use my diamond benefit to pay for breakfast. I had to prove breakfast was included in the rate I booked before they RELUCTANTLY gave me breakfast coupons for my second room. The front desk staff charged me the "breakfast-included" rate but wouldn't give me the breakfast I paid for. I had to use my $30/night diamond benefit for breakfast, when I could have used it for another meal. FAIL 2 When I booked my reservation, the system offered a room upgrade for $10/night. At check-in, the front desk told me the upgrade wasn't available. I checked the upgraded room availability online before I checked in. It was available but cost a lot more; it was available to reserve the entire weekend. Diamond status gives me upgrades IF AVAILABLE. But upgrades are rarely available. I didn't ask for the upgrade, the system offered it, yet the hotel managed to deny it. FAIL 3 Late checkout. Diamond status should give late checkout, but when I asked for it, the front desk rudely and condescendingly denied it. I asked if diamond members get late checkout; she said she couldn't guarantee it, but I should call in the morning. Checkout is at 11 AM! I complained and the hotel extended checkout until 2pm- it's a diamond benefit. This was too little too late. They offered late checkout after we packed. We left the hotel at 10:55AM. FAIL 4 I answered a hotel text asking about my stay with a 4 out of 10 score and said I would add more info in the stay survey. I NEVER received a survey. Apparently, giving advanced notice of poor performance stops survey requests. If I can't answer the survey, I will post this review to as many trip sites as possible. FAIL5 My cousin also stayed in the hotel and asked for Housekeeping on 07/23/22. The hotel only cleans if a guest requests it at the front desk. Although she asked the front desk for cleaning, when she returned on Saturday evening, the room was still messy with no clean towels. FAIL 6 Ice machines broken. I searched many floors for ice and met another guest searching for ice. She was thrilled I found it. Our room was across from the ice machine, and although it didn't make ice, it made a lot of noise and beeped for hours on Saturday. FAIL 7 Elevators broken. There were 3 elevators, but usually only one worked. At times two worked, but I don't think all 3 ever worked at the same time. FAIL 8 Phones. We couldn't reach the front desk by phone because the line was busy, or they didn't answer. We had to go in person. Not all was negative during our stay. There were 3 positives that redeem the hotel from zero to 3 out of 10. KUDOS 1 Great pool. Probably the best hotel pool I've seen in years. KUDOS 2 Pool and hotel maintenance staff. KUDOS 3 Great food and restaurant staff. I'm disappointed in DoubleTree. I reported several issues, and they approved a late checkout AFTER we packed and changed our plans. In October 2021 I complained about room cleanliness at the DoubleTree Orlando Airport. Hilton apologized and asked me to give them another chance. They offered no compensation, despite the room being filthy with food crumbs/pieces on the floor and under the beds. That room wasn't COVID clean. I gave them another chance; they failed. I am seriously considering switching to Marriot's reward program. My experiences as a Hilton Diamond fall short of my experiences at Marriott as a no-status guest. read more

I wouldn't stay here again. Bed very uncomfortable. Shower never hot enough. No guide on the TV. Besides from that staff is friendly, helpful. Just wouldn't be my choice for myself or my family. read more

So, I'm back to close out my site. I swore I'd never come to this hotel again, but yet... here I is. I check in and am very chummy with both front desk clerks. I joke about needing two room cards because the halls are long and I don't want to walk back there if they don't work. Said I'd sleep in the hallway if that happened. We shared a chuckle. I get my room key and off I went. I stopped by their cafe to learn that my favorite local bottled iced tea is no longer being offered and that the restaurant is under construction. I mosey onward to my room. I open my door and to my surprise there sits a man. Not MY man. Someone else's man is in my room and he looks pretty settled. He, was just as surprised as I was. My initial thought was: Is Hilton doing uberpool boarding because this is not gonna work for me. I go back to the desk and inform them. They are confused. They discover that another person didn't properly check this guest in and in doing so, gave him my room. The front desk manager is apologetic. But not enough for the level of coping that this all required. I mean, I was calm. Not eerily calm but playful, that's ok kind of calm. Understand, that was an act. An academy award winning act that even I shocked myself in pulling off because honestly I wanted to matrix out my can of whoopa** and give them a verbal lashing worse than what Kunta Kente got in physical form. But, I'm a professional and a lady and regardless of my Ally McBeal visions, I handled myself in a way that would not grant me a future behind bars in an outfit that is not designed by either Tahari or Calvin Klein. He and I barter for the apology compensation. In the end, I win. As I digress.... I am reassigned another room. This room is not only a mobility room (which clearly states in my profile, I do not ever want), but... it has a roll in shower. **grabs heart and sings 'Take Me to the King'....Truth is I'm tired, options are few, I tried to pray but where are you.'** I decide to suck it up as I'm never not never coming to this hilly podunk town ever again, so help me Oz. I get in the shower and learn it was never cleaned. Sigh... it never ends with this place. Look, I may not forgive but I'd like to think I'm a pretty understanding person. Unless Ashton Kutcher is jumping out, I prefer a perfect stay. I'm a diamond member for goodness sakes. For eleven years. I meet the diamond quota in the first 6 months. 6 months... that means I travel A LOT. I don't ask for much. Hilton: I just ask for a clean room (with just me in occupancy), a hot shower, AC/ Heat that works & friendly staff. Why is that so hard. Why. **sings** 'Nobody knows the trouble I've seen, nobody knows my sorrow' read more

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This hotel in tucked away in the hills of Pittsburg. As with any Doubletree, a warm chocolate chip cookie awaits you at check-in. This hotel is somewhat dated but the service far exceeded my expectations. Free Pittsburg airport shuttle to/from the hotel(call the hotel to confirm your flight arrival)--- what a huge bonus! Max was our shuttle driver. Since this hotel is certainly off the beaten path, the hotel shuttle takes hotel guest within a 2-mile radius to shoppes, Rite Aid, Arby's, McDonalds, and other nearby restaurants. Tips are appreciated. :) But for a shuttle into downtown it must be scheduled in advance with the front desk. There's two on-site restaurants and a coffee-bar serving Starbucks. The rooms are super spacious....my king bed is soooo comfy. Yes!! The only real reason I enjoy staying in any hotel! A super comfortable bed. read more

We were in town for the Jimmy Buffett concert, and also visiting family. Great location - central to all things Pittsburgh. As an FYI; the hotel is still doing limited housekeeping service, but we got plenty of fresh towels, and amenities every time we asked. The staff was super nice; particularly the front desk and bellstaff, who ended up giving us extra cookies for the great nieces and nephews. We ate a few times at the Bistro; breakfast sandwiches were tasty; and the staff was helpful, particularly with ice. (The two ice machines in our tower were not working during our stay; which meant a walk but never any issues, and in fact, some staff members refused tips for ice, as they said we were the ones being inconvenienced.) Good/fun guest list this weekend - a Corvette Club (And we looked at their cars) and lots of Buffett fans. Will be back! read more

I truly hate leaving bad reviews and tbh, I almost doidnt because the staff was super friendly and the bed looked and smelled clean. But the thinking that got to me the most, more than trash just being everywhere, was that I go to nicer hotels to not wonder "who stayed here before me" and that's ALL I could think about when I saw the stuff on the shower walls. I think it was only $120 a night but I expected way better from a Hilton hotel! I understand that finding employees at this time is an issue as well but be smart about it, only use the amount of rooms that you have enough staff for or something. Idk but I definitely won't use this place again. read more

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This past weekend, we experienced quite possibly the most disappointing stay at a Hilton property that we've ever had. The staff at this property demonstrated a complete lack of regard for their guests' concerns and we can easily say that we will never return to this property nor would we recommend that anyone else stay here. (Before I get into things, please also let the record reflect that my husband and I are not typically the nitpick-everything kind of people who often write negative hotel reviews, but when a hotel property's staff cannot employ even the most basic customer service standards we feel that people deserve to know.) The short story is that we, along with our 8-year old daughter, waited over 2 HOURS for pool towels between 8-10 AM this past Saturday morning. This was after a total of 4 attempts in that 2-hour span to request them directly from the front desk, by 3 different people (including 1 person not in our party). 3 of those 4 attempts were made soaking wet, dripping as we walked from the pool to the front desk, only to be told by the front desk supervisor that she would call housekeeping again to bring some to us. In each instance, no timeframe given and worse, absolutely no apology or even acknowledgement of our inconvenience. A simple "I'm sorry" would have helped. When the towels finally came 2 hours after our first request, from the housekeeping manager, he did apologize but said he told his staff to bring them down several times. Frustrating yes, because having managed people ourselves we know staff don't always do what is asked of them, but there is absolutely no excuse for making people wait 2 hours for anything as simple as towels in a hotel. The management really dropped the ball here. Beyond the pool, we encountered several other issues that were disappointing for a Hilton property. A gummy fruit snack embedded in the seat of the chair in our room (presumably left by the previous guest, see photo), obvious duvet cover stains (detergent? also have a photo), carpet in our room that looked as though it hadn't been vacuumed well prior to our arrival if at all (again, more pictures), and no explanation of any property amenities (breakfast, pool hours, etc.) upon check-in. All small things on their own, but when considered together really made us question the management's concern for its property or guests. To add insult to injury, when there's a sign in your elevators telling guests to let you know if something isn't right with your stay and you'll make it better, and such little effort to do so is actually shown, it just made things that much more frustrating for us. All in all, this stay was about as far from one on a Hilton property as we could have expected. We recently became Diamond members and having had several other great recent experiences at other Hilton properties around the country, we know this latest one was probably the exception rather than the norm. However, we do not plan to return to this property and wanted other people to be aware of what we encountered there. Last note: we submitted a formal complaint to Hilton Corporate on Sunday evening (of the day we checked out). It is now Tuesday afternoon and still have yet to receive an email or phone call acknowledging our correspondence. read more

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Gave up trying to contact the front desk after letting the "careline" ring for 50 min, I finally got an answer. TV's are old and don't offer simple features like a guide. The room is tired and damaged. The grout is mildewed read more

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My flight was diverted to Pittsburgh so I was very happy to find a room at the Doubletree!! Mac (or Max) The shuttle bus driver was very busy making many trips to pick up distressed passengers. He is very kind and has a great sense of humor! Autumn at the front desk along with another woman (i'm sorry I didn't get her name because she was also awesome!!). They both checked in a van full of people within minutes!! The shuttle service and the front desk service were remarkable. The first room they gave me had a sliding glass door that was open and I could not get it shut nor could the housekeeping staff whoWho were also very helpful. So back to the front desk I went and Autumn quickly assigned me to a new room. The hotel is fine but they could definitely use some updating the carpets on the fifth floor in the hallways either need to be washed or replaced. And I find it hard to believe that it open sliding door didn't catch anybody's attention. They also have a very antiquated wake up system which I normally don't rely on but since I have a very early flight I wanted to use it as a back up for my multiple cell phone alarms. So I believe that the true value in any establishment is the staff and all my interactions with the staff here tonight we're incredible!! read more

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I stayed at this property in August '24 for the Pittsburgh Knit & Crochet Festival.  This was the second year in a row I've attended and stayed at this hotel and the second year I've experienced the same level of service, or lack thereof. It's a complete disappointment. Upon my arrival, Farid at the front desk was kind.  But after settling into my room, I found there was no hand soap or toilet paper in my room.  I picked up the landline phone in the room, only to find it completely useless--none of the buttons worked and the phone didn't connect to anywhere in the hotel.  I dialed in to the main number of the hotel using my cell phone, only to be put on hold by Farid who, after 15 minutes on hold but, still very kind, told me he would send up the necessary items.  In the meantime, I just leaned into the shower to use the bottled body soap in the shower to clean up for dinner.  I went and bought a roll of toilet paper before dinner and by after dinner, it was 8 pm.  I had travelled that day all the way across the country but wanted to take a shower, so I waited.  And waited.  Another hour.  I went downstairs--no one at the front desk.  Having now had a 17-hour day, I decided to just go to bed and try again in the morning. In the morning, the front desk was mobbed and only one employee, a large, very brusque African-American women, who I remembered from last year being very rude, was at the desk.  I wasn't going to start the morning off with her, so I returned to my room and, hoping I'd reach someone else if I called in, I phoned the main line.  Seven times.  I let it ring at least 25-30 times, seven times, and no one ever answered.  So, I took a chance that later, I'd run into a housekeeper in the hallway, which I did.  I ran into five of them.  None of them understood what I wanted and when I finally found one who I was able to communicate with in (my) broken Spanish, she told me they had no hand soap, but they would supply me with toilet paper when they cleaned my room.  I was aware from my previous stay that one had to "request" that the room be cleaned, so I asked if my room was going to be cleaned for certain.  Again, no comprende. During my morning break from classes, I came back to find that they had been in the room, and the toilet paper had been supplied, but now no washcloths and still no hand soap had been supplied.  I had made coffee that morning and that hadn't been restocked. The trash in the bedroom hadn't been emptied.  This was all made even more annoying because I had purposely paid $16 more per night to "upgrade" my room in hopes of getting a cleaner, more well-maintained room than I had the previous year, and it was turning out to be even worse. Fast forward to the following day, I was finally able to procure a bar of soap from the rude woman at the front desk who indicated they were having a "vendor problem" with hand soap but "someone" had made a run to the store and bought half a dozen bars, so I "could have one."  Seriously?  How can you run a hotel, which was clearly packed full of people for, as best I could tell, not one but several major events with six bars of soap?  If you knew you were having a supplier problem, wouldn't you have dipped into petty cash and run to Walmart at the very least?  This was ridiculous. My quest for towels continued throughout the stay and was never really resolved, despite daily requests to the obviously over-worked housekeeping staff, one older blonde woman who appeared to just bark orders at housekeeping staff, and, of course, the mostly scary front desk. I am, and have been for years, a Hilton Honors member and I paid upwards of $170 per night for this stay.  Which, based on what appears on the website today, appears to be almost double the rate on an average day ($93).  So, for almost double, I got:  to deal with my own trash, no hand-soap, no toilet paper the first day, usually no clean towels, one morning of coffee, no guaranteed daily housekeeping service, one friendly front desk person and one rude one, not to mention, micro-sized bed pillows, filthy windows, and horrible on-site food. Listen, I get it.  Running a property like this, pleasing everyone 100% of the time, managing multiple, multi-day events is complicated and difficult.  But there are some basics that you absolutely have to get right.  Every time.  I want to stay at this property because it's convenient to be at the same property as the festival and classes, but if this is going to be the norm, I'd rather travel a few minutes each day down the road from the Hampton Inn or the Holiday Inn for a few dollars more or less.  But I just can't buy that you can't even get these few small things right. read more

Hilton DoubleTree - Robbed Me of $60.00 Diamond Benefits I stayed at Hilton DoubleTree - Greentree - hotel Pittsburgh, PA July 22-24, 2022. As a Hilton Honors Diamond member I set high expectations for their hotels; DoubleTree failed to meet my expectations in both Pittsburgh and at the Orlando, FL airport hotel.   FAIL 1 I booked 2 rooms at a gov rate w/breakfast. This rate was more than the basic gov rate, so in theory, I pre-paid for breakfast. Diamond status gives me $15 MEAL (not breakfast) credit for up to 2 people. Hilton doesn't allow more than 2, even if I reserve multiple rooms.    When I checked in, the front desk insisted I use my diamond benefit to pay for breakfast. I had to prove breakfast was included in the rate I booked before they RELUCTANTLY gave me breakfast coupons for my second room. The front desk staff charged me the "breakfast-included" rate but wouldn't give me the breakfast I paid for. I had to use my $30/night diamond benefit for breakfast, when I could have used it for another meal.   FAIL 2 When I booked my reservation, the system offered a room upgrade for $10/night. At check-in, the front desk told me the upgrade wasn't available. I checked the upgraded room availability online before I checked in. It was available but cost a lot more; it was available to reserve the entire weekend. Diamond status gives me upgrades IF AVAILABLE. But upgrades are rarely available. I didn't ask for the upgrade, the system offered it, yet the hotel managed to deny it.   FAIL 3 Late checkout. Diamond status should give late checkout, but when I asked for it, the front desk rudely and condescendingly denied it. I asked if diamond members get late checkout; she said she couldn't guarantee it, but I should call in the morning. Checkout is at 11 AM! I complained and the hotel extended checkout until 2pm- it's a diamond benefit. This was too little too late. They offered late checkout after we packed. We left the hotel at 10:55AM.   FAIL 4 I answered a hotel text asking about my stay with a 4 out of 10 score and said I would add more info in the stay survey. I NEVER received a survey. Apparently, giving advanced notice of poor performance stops survey requests.   FAIL5 My cousin also stayed in the hotel and asked for Housekeeping on 07/23/22. The hotel only cleans if a guest requests it at the front desk. Although she asked the front desk for cleaning, when she returned on Saturday evening, the room was still messy with no clean towels.   FAIL 6 Ice machines broken. I searched many floors for ice and met another guest searching for ice. She was thrilled I found it. Our room was across from the ice machine, and although it didn't make ice, it made a lot of noise and beeped for hours on Saturday.   FAIL 7 Elevators broken. There were 3 elevators, but usually only one worked. At times two worked, but I don't think all 3 ever worked at the same time.   FAIL 8 Phones. We couldn't reach the front desk by phone because the line was busy, or they didn't answer. We had to go in person.   Not all was negative during our stay. There were 3 positives that redeem the hotel from zero to 3 out of 10.   KUDOS 1 Great pool. Probably the best hotel pool I've seen in years.   KUDOS 2 Pool and hotel maintenance staff.    KUDOS 3 Great food and restaurant staff.    I'm disappointed in DoubleTree. I reported several issues, and they approved a late checkout AFTER we packed and changed our plans. In October 2021 I complained about room cleanliness at the DoubleTree Orlando Airport. Hilton apologized and asked me to give them another chance. They offered no compensation, despite the room being filthy with food crumbs/pieces on the floor and under the beds. That room wasn't COVID clean. I gave them another chance; they failed. I am seriously considering switching to Marriot's reward program. My experiences as a Hilton Diamond fall short of my experiences at Marriott as a no-status guest. read more

Nice clean rooms. Great comfortable bed. Excellent ac! Nice and quiet. Can't go wrong!

love the layout. Its definitely bigger than I expected. The gentleman (3/19/21 around 930pm) at the front desk was super nice, check in was quick and he assisted me with that I needed. Thank you. It was really packed this night but everything seemed to move quickly and people kept their space Disliked · The smell of weed in the hallways was completely unacceptable! I know they can't be in every room but whoever those guests were, were completely out of line. I also shouldn't be greeted by a rando on the elevator with "damn shorty you fine, I got some dro on deck " MIND YOU IM WITH MY CHILD!!! The people down the hall were loud all night. At one point I had a guy with a huge pinky ring knocking at my door around midnight. TWICE! Idk who he was looking for but that didn't shit right with me. 730 this morning there's a damn dog barking in the next room. It went in for a good 2 hours. Parking was a shit show and I guess the 3rd tower lot was the hot spot for all the weed smokers and prostitutes (Im not even assuming I actually knew one of the girls). I definitely got ducked off upscale escort operation vibes from this place. And the bathroom is small as hell! Im 5'10 and if someone was to open the door while I was on the toilet, I would get hit. read more

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When I first arrived to check in on (3/16/21 around 11pm) the front desk guy seemed to not want to check us in. He didn't explain why he couldn't find our reservation. The next day me and my boyfriend were walking to the Market Place to see if it was open and a security guard followed us. As if he thought we were going to rob the place when it clearly stated it was closed. On our final day at the DoubleTree, (3/18/21) the F*****g fire alarm went off at 8 in the morning! No staff called our room, or knocked on our door. We finally decided to go outside and it's currently 9:08 am and I'm still outside in the parking lot with other guest waiting to go back inside ! I wished I would've read the reviews before booking, I would definitely NOT RECOMMEND! Not to mention the lobby is beautiful but the rest of the hotel needs renovated. read more

First, I'll just suggest to avoid this hotel. I should have read more Yelp reviews before staying here. Instead I paid more attention to other sites, and now I wonder what those people were thinking. When you arrive, it doesn't look so bad. The lobby is nice and clean and there's a restaurant/bar, a little convenience shop, and other niceties for your stay. That's where everything good ends. The rest of the hotel is dirty and old. The floors look like they haven't been cleaned in years. There were layers of dust on furniture in the halls, and in some cases little balls of dust were just stuck to things. In the room... my room in particular had a horrible view. I was on the fourth floor, but my room looked out onto a roof (?) with a garden (?)... I'll post a picture. Their WiFi is horrible (and not remotely secure) and LTE coverage here for Verizon was TERRIBLE. Had to stay near the window for a signal. On the tech side, the TV has many non-HD channels, stretched out and horrible looking, and no channel guide. There's also only two outlets on one lamp to conveniently charge or plug something in. What is this, 1999? The bathroom is a mess... so tiny and awkward. No towel bar for the towels that are like sandpaper, water pressure is either "beat you" or "kill you", and the exhaust fan barely works. Also, the toilet runs on its own, or possibly the ants crawling around in there flushing it... not sure. But you're here to sleep, right? Well that's a problem too. The pillows are really tiny bean bags, the AC unit has no ability to keep the fan on so you hear it start up like a damn truck all night long. But that fits in with the trucks Jake braking down the hills all night. Spend your money elsewhere. read more

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