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    DoubleTree by Hilton Hotel Williamsburg

    2.7 (163 reviews)
    ModerateHotels
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    James T.

    Our trip to the Hilton Doubletree in Williamsburg Virginia was a disaster. Every piece of furniture in the room was damaged. It looked like it had been purchased at a Goodwill store. Not the sort of Hilton I or my wife are used to. We are Honors members and frequent the Harrisburg Hilton, a far different experience. The room itself, room 260 also a "suite" is located far away from elevators and is an absolute hike to get to. The restaurant is nothing more than a microwave station. The decor is reminiscent of a late seventies Marriott. When we checked in there was only one person checking people in at the busiest part of the day and we, along with a number of other people, waited quite a while to get checked in. In one of the sleaziest moves by Hilton I had to pay $12 a day to park my own car in the parking lot in front of the hotel. Our thirty year relationship with this location, which started off as a Marriott, I am certain is over. Corporate Hilton needs to look into this at once.

    Arcade area

    The Gold Standard of Hospitality! I can't say enough about the incredible service my family and I received from Jessica and James at the Doubletree by Hilton in Williamsburg. From the moment we arrived, they went above and beyond to make sure our seven-year anniversary weekend was enjoyable, memorable, and truly comfortable. Both Jessica and James personalized our experience in such thoughtful ways, turning what could have been just another hotel stay into something truly special. They were attentive, professional, and genuinely caring--qualities that are rare to find at this level. They should absolutely be considered the gold standard of how guests are treated and how customer service should be. Because of their outstanding care and attention, our celebration was unforgettable. Hilton is lucky to have them on the team, and I'll definitely be back thanks to the amazing experience they created for us!

    LaCora H.

    We attended a conference here for 2 days. It's pretty spacious and becoming more modern while undergoing renovations. The lobby consists of several workstations/ small couches with electrical ports for devices - I really liked this! The bar offered tasty drinks, apps + handheld foods. The burger was great! There are several arcade games for people of all ages. An indoor and outdoor pool and a nice fitness center.

    Bed bug bites
    Tran N.

    BED BUG! HORRIBLE ROOM AND SERVICE! STAFF WERE POORLY TRAINED. 09/28/24 Our trip to Busch Gardens was awesome until we checked in at DoubleTree. We arrived at the property late at night after enjoying our time at Busch Gardens. The first sight of the room was the AC cover completely off on the floor. We should have taken that as a sign and requested a different room, but we were too tired at the time and just wanted to shower and go to bed. I woke up in the middle of the night sweating, as the AC barely blew any air, but I was too tired to deal with it. 09/29/24 My husband woke up with an itchy back, which he initially thought was from mosquitoes. After he took a shower and came back, he saw a bed bug crawling on the sheet where he had been lying. He used a napkin to wrap it and brought it to the front desk. The front desk manager took the bug and offered to remove the charge for the room. This happened around 7:00 AM, and the manager let my husband go back to the infested room without providing any solution. My husband returned and alerted my friends and me. We all jumped out of bed. My friends, who slept in the other bed, took off their bed sheets to check, as their bag was lying right next to the bed. We found another bed bug on the bed skirt, which was disgusting. We called the front desk and informed the manager of the situation, and she replied, "I will come get the bed bug." Again, no solutions were offered. When she arrived at the room, we expressed our concerns about being unable to continue staying there and how our belongings could be contaminated with bed bugs, as we had set them on the floor. She then asked what we wanted her to do, which was very disappointing for a hotel like DoubleTree. We told her we needed another room, as we didn't feel comfortable staying there anymore, and we wanted our clothes to be disinfected. After some back and forth with someone higher up, she finally offered us a different room and agreed to heat-dry our clothes. We waited about 30 minutes for the new room to be ready and sorted our clothes into two separate bags: one for my husband and me, and the other for our friends. After the heat dry, our clothes were returned mixed together, so we had to spend time sorting them out and folding them into our luggages. Meanwhile, my little cousins were staying in a different room. I asked the manager if she could heat-dry my cousins' clothes, as I was worried about the bed bugs and the possibility of them bringing them back home. The manager initially told me to go back to their room and check for bed bugs, which was very frustrating. We didn't come here to be their bed bug inspectors. I then requested if she could send someone to check for it, and she eventually did. They didn't find anything, which gave me a little peace of mind. While talking to the front desk, it was stated that bed bugs "occasionally" happened here before. I would expect the staff to be trained on the proper protocol to handle a situation like this. The manager kept asking us what we wanted to do, and I wondered why the staff couldn't be more proactive if this happens occasionally. Our luggage and bags were not disinfected at all. When I got home, I realized I had several bites. 09/30/24 I woke up this morning with more bites on me. Now we're afraid we could have brought the bed bugs home and contaminated our house. We checked in at ROOM 103 on 09/28 and left on 09/29. On 09/30, one of the managers reached out to collect information on the situation and said he would get back to me, but I haven't had any updates yet.

    Light switch coming out of the wall and bathroom fan not functioning...

    Could've cleaned the room. It was dusty.. something reddish brown color on the baseboard looked like blood... scrapped paint on the bathroom door jam.. bathroom fan doesn't work so if you poop everyone has to smell it! So, romantic for Valentine's Day weekend! Had a sliding glass door but no balcony and our view was of the water processing plant! Had to walk quarter mile back to the front desk to use the microwave in the common area by the executive office just to heat my heating pads up for my shoulder. After being told there was one by our room.. NOPE. Holes in the ceiling... not what I have become to expect from double tree and or the Hilton name... food from the bar was good and so were the bartenders.. after getting the room for 4days & 3 nights we were charged 12.00 a day to park in an no gate unsecured NO patrolling officer parking lot. When we asked why we had to pay for parking if we're renting a room we were told so we can use the parking lot... so what do we do with a car if we don't wanna pay and if we're already renting a room.. I will say they did give us some extra double tree cookies and 25.00 gift cert for the bar which equivalent of one meal and a soda. And two free grab and go meals in the morning... Warning there is NO free breakfast at least during off season.. and if they charge for owning a car.... Probably during high rotation season they may offer more

    Bed bug
    Deb W.

    This building is old, dirty, and disgusting. Asked for a microwave... crumbs in it. Bathroom had hair in it. Someone left their towel in the closet. The room is outdated. The hinge was broken on the dresser. The room had horrible lighting. Wifi doesn't work well. It was the nastiest experience ever! And I made a new friend that was crawling around on my bed! Room 248! Beware!

    I booked this quickly on a whim and regret not checking the Yelp reviews first. The DoubleTree was probably magnificent 20 years ago but is falling into disarray. The wall are dingy, rooms poorly lit, popcorn ceilings peeling, and the carpet in need of replacement. That said our biggest complaint is that a senior class is held in the pool every morning (7 am to 11:30?) for aqua aerobics. Great for them. Bad for families that want to swim before going out for the day. The pool was the main reason we picked the Double Tree so this was a huge disappointment. Lastly there is a $10 per day parking charge that was unexpected and not mentioned at checkin. They did not "validate it" just added it on to the bill even though nothing else in the area charges parking. Clearly they are just making a money grab from their business travelers and families.

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    Attended a conference in the area and I stayed at this location. Terry at the front desk provided excellence customer service! Great Job!!

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    Page 1 of 5

    Ask the Community - DoubleTree by Hilton Hotel Williamsburg

    Review Highlights - DoubleTree by Hilton Hotel Williamsburg

    “The location is great as it is just a short drive to Busch Gardens (3-min) and Water Country USA.”

    Mentioned in 29 reviews

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    Hilton Garden Inn Williamsburg - Breakfast Area

    Hilton Garden Inn Williamsburg

    (83 reviews)

    $$

    The hotel was fairly decent with a clean room though there were signs of wear and tear on the…read morecarpet and some of the fixtures. We were disappointed that the breakfasts are no longer complimentary. Parking is good and ample. The front desk and restaurant crew were very helpful and greeted us every time. Shout out to Nancy who went the extra mile to ensure we had what we needed. The hairdryer was broken in our room and another clerk (sorry I do not recall her name) quickly went and brought us another one. The mattress seemed a little firm and was not as comfortable as other Hilton facilities, but maybe it's a sign I am getting older. We appreciated our stay but have experienced better at other Hilton facilities. This does not mean that the staff are not attentive, just a different experience for us this round. Swimming area was nice though a bit warm. Water temp was nice. Hot tub was not working very well, but they were aware and were trying to address it. Great location close to a lot of local attractions and great restaurants.

    I stayed here 4 years ago and had a horrible horrible experience with staff members in my room -…read moreone wasn't even wearing anything identifying them - about a half hour before check out - when we were trying to get everything into our car (we came back up to the room and they were in there - it was unclear why because they weren't cleaning). They said "we thought you already checked out." I had not and felt extremely intruded upon. I gave it a second try last weekend - never again. This time there wasn't much the staff could have done. The hallways and main corridors were super warm. The room was renovated and was clean - mostly, however, the walls were super thin. One one side a family was blasting the movie Hamilton halfway into the night while on the other side a toddler was screaming for hours. The child did not sleep until after 1AM... so neither did we. I don't blame the other guests, however, structurally I would not stay here. The doors were also thin so I knew who was running down the hall and talking at all hours. I was lucky - our room, 403, was near the end of the hallway. I can't imagine what it would have been like in front of the elevator. At breakfast the person helping us kept standing there staring at us. Each time I went back up to the buffet, I felt their eyes on me. It was quite uncomfortable. Finally, worst of all, I did not feel safe in my room. The hitch that holds the door closed was loose and I didn't trust it to keep us safe. I reported all of these concerns at checkout. I was not even thanked for letting them know, muchless had anyone apologize for the experience. This one is a nope for me.

    Marriott's Manor Club at Ford's Colony

    Marriott's Manor Club at Ford's Colony

    (126 reviews)

    $$$

    While trying to modify a July reservation, a Marriott representative accidentally canceled my…read morebooking. I was told it was a system error. My reservation was not restored, and my points and payment were not returned. I then contacted Marriott's Manor Club at Ford's Colony directly. Despite explaining that I had already spent over an hour on the phone with Marriott corporate without a resolution, I was repeatedly told to "call corporate." No one offered to hold my dates, escalate the issue, or assist in any way. This trip was scheduled around my baby's baptism, and I am currently 39 weeks pregnant. The lack of empathy and assistance made an already stressful situation much worse. I am left without $2,800 in Marriott Bonvoy points and the cash I paid (which was only $14 but still, money is money). I am left without a vacation; without the reservation I planned months in advance. Photos of the emails and the 1 hour 13-minute conversation with corporate are below.

    Check out the Google reviews because they tell the truth about this place. This place is a…read moretimeshare place. You will not get a nice room if you go as a guest of the hotel versus you going under a timeshare sales guest. When I discovered this, I immediately canceled our reservations for the other reviews on the other site are hideous. They tell about how horrible and smelly. The rooms are bad. The customer service is. I was disgusted when I saw that I was charged a no-show fee. The employee was such an airhead so I took it upon myself to do a charge back and got my money

    Residence Inn by Marriott Williamsburg

    Residence Inn by Marriott Williamsburg

    (62 reviews)

    $$

    We had a nice room. Place was clean and smelled good. Breakfast was good…read more Bathroom needs an upgrade. Pool needs to be completely gutted and redone. Tiles were falling of grout was black and not cleaned. Same for the hot tub. Needs to be remodeled.

    Marriott should be ashamed of this property. We have been going here a few times a year for some…read moreten years or so, and I've come to the conclusion that I am the proverbial frog in the pot of water that is slowly brought to boiling...the hotel has been steadily going downhill, a little at a time, and I've finally realized that the gravity of it is really too much at this point. I think that part of the problem is that they have a number of long-stay residents, as I've learned from talking to fellow guests. Yes, I know that Residence Inn is generally targeted for longer hotel stays, but these are people staying months at a time for a temporary job. There is nothing inherently wrong with those types of guests, but it leads to a downgrade in level of service from that of a hotel to that of an apartment building. Also, as a pet-friendly hotel, the hotel has turned into a de facto unattended kennel during the day. While their owners are at work, or vacation travelers go to places where dogs are not welcome, the dogs are left alone in rooms all day, barking and whining...all...day...long. And once one starts, they all start. The constant din is really unbearable during the day. In the last year or so, signs have gone up around the hotel about Quiet Hours being from 10:00pm to 8:00am. The fact that the hotel management felt it necessary to put those signs up portends the type of behavior that you can expect from some of their current clientele. Garbage cans/piles sitting outside rooms will be there all day long. The walls in the hallways are all marked up. The internet was squirrelly and, according to the staff, it has been that way for over a month due to a power outage. On our most recent visit, we were in our room for less than an hour when the door pops open with another guest walking in that had been assigned the same room...assigned by the same person at the front desk that assigned us that room. When we queried the lady at the front desk about it later, she said that's been happening since the power outage a month or so ago. The lack of concern on the part of the lady at the front desk was alarming. And then when we went back to our room, our keys no longer worked. It's really a shame. It is a great location, right on the strip. Many of the staff are friendly and trying to do their jobs, and the complimentary breakfast is pretty good. However, this hotel is not operating anywhere NEAR the Marriott level, and it is damaging the Marriott brand.

    Hampton Inn & Suites Williamsburg-Central - Meeting Room

    Hampton Inn & Suites Williamsburg-Central

    (63 reviews)

    $$

    Came back to see if the stay still lived up to my previous rating. This hotel is located in the…read moreColonial Williamsburg area close to Busch Gardens Amusement Park, the shopping outlet, and a host of historical sites to visit in the area. Upon entering, we were greeted by a pleasant young lady and quickly checked in. We were given complimentary bottle waters and made our way to our room. One thing that has changed: the rooms are not automatically cleaned everyday, if you need towels in the interim, you can ask housecleaning or the front desk for additional ones. This location has an indoor and outdoor pool, exercise room and laundry. They provide a decent complimentary breakfast with items such as pre-made omelets, sausage, potatoes, oatmeal, cold cereal, make-your-own waffles with toppings, hard boiled eggs, assorted muffins and bread, and juice/coffee (with the later being available in the lobby 24/7). The rooms were clean and well appointed with a mini fridge, iron/board, coffee machine, bath amenities (body wash, shampoo, conditioner, body lotion). All in all, still a great place to stay when visiting the Williamsburg area.

    Everything went well while the place is under renovation in some parts it was still a great…read moreexperience. The front desk attendants were always nice and helpful even when I needed something printed out for one of my outings in the area. The hot tub and pool indoor was a nice added bonus bring swim gear in advance those who book I luckily found a place in fall still having trunks . The breakfast was nothing small and the place was decorated with Halloween themed items I loved it .

    Hampton Inn & Suites Williamsburg Historic District - Guest room

    Hampton Inn & Suites Williamsburg Historic District

    (74 reviews)

    $$

    Soo before i go in .. i definilty understand that there were renovations goin on but thats still…read morenot an excuse for this broke down room they put my family in... Also .. i mentioned everything on my list to someone at the front desk and not a thing was done .. 1. The Complimentary Popcorn they put in the room was out of date! 2. Shower was still dirty and one of the shelves in the shower was broken! 3. The Shower leaked onto the bathroom floor. 4. Sink had a slow drain. 5. Ac unit was funcitional but busted up! Tear It down and turn it into a Bob Evans or a Ihop...

    Total crap. Dirty…read moreand very disorganized hotel. Not up to the Hampton Inn normal standards at all. Desk staff was confused and confusing, all over the place trying to find our room. Room not ready when we checked in. No way to let us know when it's ready, just wait and go check with the maids. Went back...they are still working on it and didn't want to let us leave our luggage. Waited 30 minutes, came back, opened the room, they had also given to someone else who was now in the room. The room we were already in. FFS. Announced our room number multiple times for everyone in line to hear (that's a no-no in the industry). Up and down the hall and the elevator 4 times with our cart and luggage. No apologies no explanation. Argumentative while trying to sort it out. Well on its way to becoming a crap hole and losing Hilton branding. Chairs in the breakfast area are soiled and gross. Needed a rubber band and they couldn't find one. Didn't have a pen, filled out paper with a highlighter.

    The Williamsburg Manor - Kitchen Buffet area

    The Williamsburg Manor

    (21 reviews)

    $$

    There isn't much good to be said about an intrusive housekeeping staff, beds that can barely sleep…read morean average person or kitchen staff that can even ruin chocolate pudding but I will make an attempt. There may be a family that benefits from housekeeping that swings a door into your feet at 9am, because they are hanging off of a creaky bed, but it certainly wasn't mine. Never mind the pretentiousness of a pretend cigar lounge, meaning not one to smoke in but just an aesthetic throwback to a time when people actually enjoyed themselves at this location. Not that one would want a cigar after eating chocolate pudding that tastes like it was infused with Trix cereal or any of the other dishes who sacrifice taste for novelty. I would have at least been frightened by the Colonial Williamsburg ghost tour, but after staying at this location, I realized that even the spirits probably wouldn't stick around.​

    I'm very mixed about writing this review as the house was/is beautifully decorated and in such a…read moregreat central location, but in comparing this to other B&Bs I have to be honest. First of all, there was an instruction card that came with the reservation however while it did indicate that there is a backdoor, it did not inform that this was the 'main' entrance. There is very limited parking and if you want to park across at the church on or the street, you are at risk of towing. They have no passes for parking in these locations. The beds are their own issue. If you are vertically challenged, you will have great difficulty getting into the main beds. We stayed in a 'suite' (I use this term laughingly as it was just two connecting rooms) that had another room with twin beds. While the main bed seemed to have a mattress from the last century, the twin beds were ancient. The "pillows" that they give you are quite literally flatter than a pancake they would serve you for breakfast. The suite we stayed in was in the front of the house and there is no insulation to cancel ANY of the traffic noises from outside. It was very very stuffy inside and I wasn't able to open a window. We asked for a step stool and were given one that wasn't even as high as a normal step on a staircase. It was still very difficult to get in to the bed. At no time while I was there did I see, hear or meet the host/hostess of the B&B. The only time we met any employee was in the morning during breakfast. These ladies were AMAZING. They almost made up for the lack of any other service or greeting in their friendliness. The breakfast was late the day I was there. There are signs everywhere stating that it would be served at 8:30 but it was closer to 9:30. I'm an early riser so this was a bit of an inconvenience. At least the coffee was available. They had eggs, fresh fruit, yogurt, toast, cereal etc. It was set up as a buffet style in a very stylish area of the serving area. The dining room table is gorgeous but there are no placemats to put your plates on, I felt very worried about scratching this gorgeous table. The non guest rooms were fit with comfy areas to just relax and chill after a day of being a tourist. The furniture may not have been the most comfortable, but given how cozy each area was this was easily forgiven. I really enjoyed that each room had a Christmas tree already set up. This is not very handicapped friendly as no matter which way you enter, there are very old steps. The front steps were especially bad. To sum up; Parking; F Comfort; B Room Comfort: C+ Breakfast: A Location: A- Price: C (for our experience it was really really pricey)

    Embassy Suites by Hilton Williamsburg - BarLounge

    Embassy Suites by Hilton Williamsburg

    (136 reviews)

    $$

    I have mixed reactions for this hotel. The hotel itself is in desperate need of updating in the…read morerooms. The TVs, furniture, wallpaper is all out of date and definitely showing wear and tear. They are currently updating the lobby and common area with fresh paint. The staff is top notch! The front desk, breakfast staff, and evening social bar tenders are wonderful. I will say that the staff is what makes the stay worth it! I have stayed at this hotel multiple times and they have always been welcoming. On another note, the food served at breakfast is delicious and if you need something from the kitchen then try the wings! **If and when they update the rooms and I come back, I'll update my review.**

    As Embassy Suites is our favorite hotel chain,this might be the worst we have ever stayed at but…read moreit's not terrible.  Let me explain.   It needs some repairs.  We stayed on the 5th floor and when you exit the elevator look at the wall on your left.  Is it water damage or just in need of replacing the wall paper?  Two elevators and for our 2 night stay only one elevator was up and running.   Just like every other Embassy nice staff, comfortable accommodations, clean room, safe area and private parking lot.  We love happy hour (2 free drinks per adult!) Just a heads up this facility is a school trip hub.  It's Williamsburg- historical hot spot so lots of kids in the pool (it was crowded and loud- people were entering and then leaving!) Also, breakfast: beat the crowd!  We were early each morning but as we were leaving all the kids were entering.

    DoubleTree by Hilton Hotel Williamsburg - hotels - Updated September 2026

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