We booked an all inclusive vacation for 4 and paid for the insurance. However, 15 days before, we…read morehad a death in the family and wanted to back out. Turns out, the insurance is only good up to 30 days in advance, which is ridiculous. Because before 30 days, you could easily reschedule things. They promised that they would refund if we sent a photocopy of the Death Certificate to prove it. We did that and still they did not refund the money as promised. Instead they insisted we take another equal vacation within 12 months. In which time they could sit on our payment? Then, gain the interest instead of us having it in our bank account -when we have many funeral expenses at the same time. We could have sold it to someone else.If we knew there were going to shell game us like this...These are not nice people.

Went to go eat at their buffet restaurant since I remember it being delicious at one point - passed…read moreon the buffet since it looked like cafeteria food and one person in our party tried it and hated the taste of it. A la carte wasn't better , we waited an hour for honestly one of the worst foods I've had in Mexico - ordered a club sandwich which was the best good item out of all of it . El cid combination is so dry and the rice and beans had no flavor. Tacos gobernador hard pass as well . Service was great only reason why it wasn't a one star The vibe is very retired tourist but at least it has a nice view

Very picturesque, and oh so relaxing! The pools are so nice, and each has its own bar and snacks,…read morebut like a lunch menu, think fajitas and quesadillas. The rooms are large and comfortable. The employees are all nice and friendly, quick with a smile! The private beach is awesome! Again, it's own bar and snacks (burgers, quesadillas....) and a waiter named Javier....doing an amazing job! Kudos!

My stay is so awesome and restful The personal is so helpful…read moreand polite I love it here at El Cid Marina I ll definitely will come back next year for another All inclusive stay here! I also chatted with Tim Kaminsky the manager: friendly and informative about the hotel, and the activities! Omg: for lunch I ate a smoked marlin (fish) ceviche on a mini tostada: honestly I think it was the best meal I've ever had here so far It was so tasty and fresh Kudos for that dish

The lobby was quite warm, which made me wonder about the rest of the hotel. I decided to stay at…read moreanother hotel instead. I wish I could have stayed at Sunviva. I had heard some great things about that hotel, but when I arrived and found the lobby too warm, I had to go to another hotel. My partner needs a cool place to stay because he had heatstroke before. I didn't want that to happen again.

There was a band playing past 10:50 in the evening at a resort known for being situated on a quiet…read morebeach, this was a surprise and inappropriate..The band was very loud, it effected guests ability to rest and enjoy a quiet evening on the ocean. Party's and bands are not "bad" but guests pay a reasonable amount to enjoy the entire resort, and to expect a lower amount of noise late into the evening is not unreasonable. The business failed to post or warn guests of this late night band/party. My family and I believe the Inn failed in being a good host to "all" it's guests. Why not start the party sooner so that it is over by a reasonable time. Management should be respectful to all it's paying customers. Provide info, post it and let patrons know when they check in. Management at the Inn failed in this. For this I would recommend doing research before booking here. Maybe the are other more respectful resorts?

We had a nice stay unable to find beach towels and over crowded to use the hot tub but other than…read morethat people super nice staff friendly helpful bellhops

We came back and found out that the service has done down. El Moro and its sister Castilla now…read morecater pretty much to the locals and Spanish speaking customers. People can purchase day pass or non-meal tickets. Consequently, there are more and more local customers. Worse yet, if you're in a millionaire member club, you have a different area to check in/out. All others (Platinum plus, Platinum...) are treated the same as non-member. You're just a commoner who has to check in/out like everybody else. No special treatment anywhere which makes one wonders about the value of being a member. The workers seemed overworked and were not smiley. Many of them don't speak English. On the other hand, if you go to the smaller El Cid Marina resort, things are much better. Maybe because it's father or El Cid does sell day pass there, we did not run into the same situation. Foods and service are much better. It's small, quiet and could be boring for some of you. However, there is a free shuttle to go to the other El Cid resorts. We probably will stay there and take the shuttle to the El cid club to play tennis and pickle ball. Won't go back to El Moro.

We have been here a few times for salsa and salsa, which is a Carnival excursion. The hotel is very…read morenice and the view is beautiful. The staff is very friendly and helpful and the excursion was fantastic. Highly recommend.

It's a good enough hotel since you're not inside the room all the time. The view was nice! They had…read morea beach entrance and areas to sit as long as you bought from the bar which we did all was 2x1 price! However our balcony slide door was broke and didn't lock, house keeping literally made the bed over where we slept didn't dust it off or anything once we laid back down sand! The bar and pool area close @ 6pm which we found odd had to turn in beach towels daily.

Give out some water. I can't drink the tap water. I cant buy it before 10 at the pool. I can't…read morebring my own topo chico that I bought from the store in the building...WTF It's 80 degrees and water is hard to drink here. Water shouldn't be a luxury. Water is a necessity.

Costa de oro used to be a gem, we would regularly book. But after our last stay,safe to say we will…read morenot be returning. We used to have a memebership with other local family but they also cancelled their membership due to the decline in hospitality. We originally booked for 3 days for 3 and extended to an extra day with a 4th person. We paid for the 4th person to have access to the hotel and even with the receipt in hand, Rosi at the front desk refused to give us the 4th access bracelet unless we paid a 2nd time. All 4 names were on the paper reservation the hotel had as well as the online reservation. Additionally she forgot to give us the 4th towel key, and when we brought this up she once again said she gave them to us and attempted to charge us a third time. A few other notes: The fridge didn't work The floor in the lobby is constantly wet. The only good thing was housekeeping. Our person was Cecilia. She was the best. I would give her 10 stars. I will never stay here again.

Español y English (below)…read more Nos alojamos aquí 2 noches y alquilamos dos habitaciones para nosotros y para otra pareja, las fotos se veían mucho más bonitas que en la realidad. Lo peor fue lo asquerosas y sucias que están estas habitaciones. Este hotel definitivamente está dirigido a la gente de fiesta que lo visita. La habitación es súper básica y no proporcionan lo básico como una máquina de hielo, pero ponen un cubo de hielo en la habitación ‍ probablemente para las fotos jajaja. Bichos muertos aplastados en la pared-S, ropa de cama manchada, toallas rotas y descoloridas, y sin extras. El agua sale turbia y gris. La primera noche que reservamos en Hoteles.com por $ 60, que es la razón por la que reservé pensando que era una "oferta". Pero conseguiste lo que pagaste. Llegamos a la 1 de la madrugada la primera noche y queríamos dormir en algunos, así que reservamos la segunda noche para dormir en algunos. Pero estábamos bastante decepcionados y no pudimos obtener un reembolso, por lo que simplemente lo arreglamos. Pero ellos querían ¡Cobrarnos $ 150 por la segunda noche! Más del doble porque era viernes. Le dije a la recepción que la habitación no valía eso, así que la bajó a $ 100. Cobran casi $ 10 (200 Pesos) por perder su tarjeta llave. Y entonces te obligan a salir del vestíbulo. Parece que están tratando de aprovecharse de un huésped olvidadizo y de ti en cada oportunidad. En todas partes las cosas eran insatisfactorias incluso para lo básico, incluso las toallas de la piscina estaban rotas y descoloridas. El jabón de nuestra habitación todavía estaba en el fregadero del huésped anterior y tenía el pelo rojo. El personal estaba bien y el servicio al cliente era mínimo. No quería que la gente entrara en nuestra habitación mientras estábamos fuera. así que puse el cartel de "no molestar" en la puerta, pero cuando volví de la playa, alguien había entrado en nuestra habitación y le había hecho la cama. (que normalmente sería bueno), excepto por no respetar mis deseos de "no molestar". No volvería. Hay mejores hoteles económicos en la misma ubicación. ----English---- Stayed here 2 night's and rented two rooms for ourselves and another couple the pictures looked a lot nicer than in reality. The worst was how gross and dirty these rooms are. This hotel is definitely catered to the party people that visit. The room is super basic and they don't provide the basics like an Ice machine yet they put an ice bucket in the room ‍ probably for the photos lol. Smashed dead bugs on the wall-S, stained bed linens, ripped and faded towels, and no extras. The water comes out merky and grey. The first night we booked on Hotels.com for $60 which is why I booked thinking it was a "deal". But you get what you pay for. We arrived at 1 AM first night and wanted to sleep in some so we booked The second night to sleep in some. But we were pretty disappointed and couldn't get a refund so we just roughed it out. But, they wanted to Charge us $150 for the 2nd night! More than double because it was Friday. I told reception that the room wasn't worth that so she dropped it down to $100. They charge almost $10 (200 Pesos) for losing your key card. And so they make you check out of the lobby. Just seems like they're trying to take advantage of forgetful guest, and nickel and dime you at every chance. Everywhere things were subpar for even the basics, even the pool towels were torn and faded. The soap in our room was still on the sink from the previous guest and had a red hair the staff was okay and customer service minimal. I didn't want people coming into our room while we were out. so, I put the "do not disturb" placard on the door yet when I came back from the beach someone had entered our room and made her bed. (which normally would be nice), except for not respecting my "do not disturb" wishes. I wouldn't come back. Theirs better hotels for cheap in the same location.

We got a great deal. You can find a good room for about 66.00 USD (1000 MXN) here or get better…read moreprices online. The rooms are convenient for families or and pretty cheap to split with a friend. The rooms are well cleaned every day, the is laundry and room service if one needs it. The staff are cordial and responsive. The lodging is safe and clean. One is in equidistant to and walking distance to (depending on whether one likes to exercise) to both the historic Plaza Merchado and Zona Dorado. Cabs are easily available. There are varied restaurants that meet quite a few needs in the area. Even vegetarians and vegans are in no danger of starving. If you're brave, there is direct access to swim in the ocean, and the pool is extraordinary. I heartily recommend this place to anyone with a moderate budget who wants a convenient location to access the rest of the city.

Mix feelings about this hotel because it really holds a special place in my childhood memories but…read moreI gotta say it wasn't as GRAND as I remembered. The GOOD: Staff is really attentive. They go above and beyond to make sure you are taken care of. Location: very centric and everything is within 5-10 drive Pools: Both pools are big and they have enough lounge chairs around. The pool staff were also fantastic. Plenty of Palapas at the beach for everyone The buffet at Las Palomas never disappointed. Kuddos to Gonzalo and Freddi. Great service. Angelo's restaurant- delicious and good wine selection. Kuddos to our server Alejandro Ibarra. He was great. Casa 46- delicious upscale food with beautiful views of the centro histórico The BAD: The common areas needed more up keeping. one of the nights there was so much trash around the pools (Shame on guests for leaving so much trash out) but that clearly shows you that they are understaff if they cannot keep with picking up leftovers cups and cans. The food at Cilantro's restaurant was mediocre. The service at the bar was great but not at the dining area; took too long when there were hardly any people. No transportation to the sister hotel Emerald Bay. They gave us some BS about being out of contract with their transportation company; however, if you signed up for the time-share breakfast then they would provide you transportation. Alcoholic beverages: ALL the alcohol is clearly watered-down. You could never taste the alcohol and I never got a buzz after several drinks (I would even ask for doubles) The only time I had good drinks was at their sister location, Emerald Bay; I am assuming they don't use watered down alcohol at this location because this is were they host their 'time-share' meetings and they need to impress the guests. They require you to sign a contract before check-in that prohibits hiring La Banda on the beach, even though Neto Coppel posted multiple videos on TikTok saying he would allow bands to play there (because the beaches are public!). It's frustrating because the contract states that if you're caught, they can remove you from the premises

The beach is amazing and so are all the servers. It is a but run down, but still beautiful. The…read morebeds are a bit on the hard side. Not what I am used to when stating at a pueblo bonito resort. My complaint is mostly with the suite service. It would take forever and I was on the premier all inclusive and they charged me service charge twice because I ordered pizza and a steak. The problem is the food is not always the best when I ordered service and yup. I only tasted the pizza... it was not good. So glad I had ordered the steak.

We stayed at the Playa Mazatlán for 3 nights and it is a beautiful hotel. Upon check in, you'll…read morereceive a wristband for the resort. The staff seemed nice (we speak Spanish so I am sure that is helpful). This is one of the older hotels in Mazatlán so it does look older, not many outlets in the rooms. It would also be nice to have a mini fridge. We had an ocean view room and there is an option at checkout to add the fridge to your room for I believe $5 a day. Our toilet clogged during our first or second night around 10 pm. We called the front desk and they sent someone over immediately to fix it. Like other reviews mention, you can hear music all night coming from the neighboring Oyster Bar. If that bothers you, I don't recommend booking an ocean view room. The noise was our main gripe with this resort. We did not pay for the all inclusive package as we knew we would be venturing into town to eat but did receive the breakfast package. We had breakfast here once and were not impressed. There is a line to get into the restaurant and the food was nothing special. We didn't do the all inclusive so we had to pay for any drinks we got from the bar. The prices were fair and the mango margarita with chamoy is delicious! Since the hotel is situated on the beach, beach access is a breeze. There are chairs and umbrellas for hotel guests. Some people set out towels to try to save seats but from our experience, there is someone who works at the hotel who tries to seat everyone which is nice! We used the clothing laundry service while we were here and all clothes came back clean and ironed within 24 hours. We did call to confirm that they would be bringing the clothes before we head out for the day and we paid in person when they brought us the clothes. The pools are great! There's a lot of them, the property is quite big. There is a nice heated pool over looking the ocean. There is also a man made cenote that you can swim in. This resort is pretty family friendly so there are a lot of kids but no kids are allowed in the heated pool. The heated pool does get pretty full though since the other pools are pretty cold. I do wish the pools stayed open later. I believe they close at 9pm and there is a security guard who makes sure no one takes a night swim. For transportation, if you'd like to take a pulmonía into town, there is usually a few waiting just outside of the resort. Also when we left, the bellhops helped us call a taxi to the airport. This hotel is well situated and you can walk to the malecón and neighboring shops easily. Some reviews mention not receiving fresh towels or bedding during their stay. We requested fresh laundry on our first day and it was never an issue. You also receive 4 pool towel cards that can be used for the pool or the beach. All in all, our stay at Playa Mazatlán was cozy and beautiful. The main issues are the music all night and the food.

Horrible customer service -- every request felt like a problem for them. I asked for an invoice at…read morecheckout, and they said they needed Mexican documents just to provide a receipt! Completely unreasonable. The buffet food was terrible -- bland, tasteless, and nothing was good. Even the beer tasted watered down. The hotel itself is outdated, which I could overlook because of its age, but the poor service and awful food made the stay unbearable. I would not recommend this place to anyone.

NOPE. Sorry Ramada, had hopes for ya. I want to give this place more stars because it had so much…read morepotential, but after three nights here i couldn't wait to leave. It sucks because we LOVED the Inn at Mazatlan (the first hotel) and after having that amazing experience to compare to, we decided we don't want to come back here and won't recommend it to our friends. So the room was TINY. Crazy tiny. We paid $114 for an 850sq ft room a night at the Inn at Mazatlan and $95 a night here for probably a 300sq ft room. The front desk said a room on the first floor was better because it's easy access to the pool, but... yeah... That ended up being the main problem. I wish we stayed in a higher up room. Another weird thing is our room key stopped working three times. After our long trek back to our room, we'd be disappointed that the keys didn't work. Can we talk about how humid the rooms are, too?! Nothing dried and everything smelled when we came in because we couldn't leave a single window open because - AGAIN - we were on the first floor. The bathroom shower curtain didn't dry at all. The bed was big and comfy, but it felt itchy like they needed to wash it. We had to request they change our sheets... yeah it was that bad. the pillows also smelled like mold or a wet rag that HASNT DRIED. The hotel was also super weirdly designed. It was a trek to get to our room. One night I walked all over the third floor looking for the ice machine and finally after 20mins I found it and it was broken. That also reminds me- the room does not have a fridge, but on the plus side- it does have an iron and a safe. The beach is really nice and calm on this side of town. We liked the beach a lot, actually. the pool area was beautiful with lots of seating, too. K, the RESTAURANT--- really bad slow ass service. The waiters are all sleeping and probably all in high school so they just don't give a shit. They also messed up our room service order really bad and made two wrong dishes... we were too exhausted to care and left it. The drinks are good and the morning breakfast buffet seems to be a hit. It's cheaper for alcohol than it is for pineapple juice tho... They also don't speak English so be prepared for that. PIGEONS ON EVERY TABLE. They need to hire one of those dudes who holds a falcon and releases it time to time or something to take care of those gross ass pigeons eating off the tables like rats. That really grossed me out. The pool is full of kids screaming and playing. That's cool tho, it's a fam place. But AGAIN, OUR ROOM FACED THE POOL SOO... You feel me. We didn't end up going to joe's oyster bar, but at 3am I can hear the bass bumpin. Apparently it's the "hottest" nightclub in Mazatlan and it's attached to the ramada. I got a service at the spa...it was really difficult because I couldn't communicate well with the masseuse bc she only spoke Spanish and my Spanish isn't super fluent. Also, she did a pretty bad job for what I was hoping for. They had free wifi, I didn't use it bc I have international service, but I heard it was ok, so that's a plus. There aren't many cute walking places either, so you'll def need a taxi.

Most disgusting hotel ever!!! If I could give it negative stars I would. Within the first 10…read moreminutes I noticed built up dust in every corner of the room, mold (shower floor, all in the soap dish area, and in the shower heads), blood on the shower curtain, chipped paint everywhere, dirty walls, 1 towel for 4 people (2 adults and 2 kids), weird bug on the bed near the pillows, moths in the room, both showers in the room have about 5 inches of water just sitting in there, and broken bedroom door knob. I've seen cleaner port-a-pottys (seriously). Do yourself a favor and just sleep in your car or pick a random bench. I wouldn't even bring my dogs here. Took photos of it all.