We stayed at the Playa Mazatlán for 3 nights and it is a beautiful hotel. Upon check in, you'll…read morereceive a wristband for the resort. The staff seemed nice (we speak Spanish so I am sure that is helpful). This is one of the older hotels in Mazatlán so it does look older, not many outlets in the rooms. It would also be nice to have a mini fridge. We had an ocean view room and there is an option at checkout to add the fridge to your room for I believe $5 a day. Our toilet clogged during our first or second night around 10 pm. We called the front desk and they sent someone over immediately to fix it. Like other reviews mention, you can hear music all night coming from the neighboring Oyster Bar. If that bothers you, I don't recommend booking an ocean view room. The noise was our main gripe with this resort. We did not pay for the all inclusive package as we knew we would be venturing into town to eat but did receive the breakfast package. We had breakfast here once and were not impressed. There is a line to get into the restaurant and the food was nothing special. We didn't do the all inclusive so we had to pay for any drinks we got from the bar. The prices were fair and the mango margarita with chamoy is delicious! Since the hotel is situated on the beach, beach access is a breeze. There are chairs and umbrellas for hotel guests. Some people set out towels to try to save seats but from our experience, there is someone who works at the hotel who tries to seat everyone which is nice! We used the clothing laundry service while we were here and all clothes came back clean and ironed within 24 hours. We did call to confirm that they would be bringing the clothes before we head out for the day and we paid in person when they brought us the clothes. The pools are great! There's a lot of them, the property is quite big. There is a nice heated pool over looking the ocean. There is also a man made cenote that you can swim in. This resort is pretty family friendly so there are a lot of kids but no kids are allowed in the heated pool. The heated pool does get pretty full though since the other pools are pretty cold. I do wish the pools stayed open later. I believe they close at 9pm and there is a security guard who makes sure no one takes a night swim. For transportation, if you'd like to take a pulmonía into town, there is usually a few waiting just outside of the resort. Also when we left, the bellhops helped us call a taxi to the airport. This hotel is well situated and you can walk to the malecón and neighboring shops easily. Some reviews mention not receiving fresh towels or bedding during their stay. We requested fresh laundry on our first day and it was never an issue. You also receive 4 pool towel cards that can be used for the pool or the beach. All in all, our stay at Playa Mazatlán was cozy and beautiful. The main issues are the music all night and the food.

Horrible customer service -- every request felt like a problem for them. I asked for an invoice at…read morecheckout, and they said they needed Mexican documents just to provide a receipt! Completely unreasonable. The buffet food was terrible -- bland, tasteless, and nothing was good. Even the beer tasted watered down. The hotel itself is outdated, which I could overlook because of its age, but the poor service and awful food made the stay unbearable. I would not recommend this place to anyone.

We were visiting family and paid for a day pass to the pool. The food and drinks were delicious!…read moreThis day included pool towel service and parking. Recommend 100%

Service was terrible! Specially the front desk where the team looks and acts like guests are pests…read more The girls don't care about making customers happy or providing good service. Other negatives: No wifi in rooms No connections between Expedia, special requests are not received or ignored. Someone walked in my room after I checked in! (No communication to house keeping that we checked in) Never staying here again!

We booked an all inclusive vacation for 4 and paid for the insurance. However, 15 days before, we…read morehad a death in the family and wanted to back out. Turns out, the insurance is only good up to 30 days in advance, which is ridiculous. Because before 30 days, you could easily reschedule things. They promised that they would refund if we sent a photocopy of the Death Certificate to prove it. We did that and still they did not refund the money as promised. Instead they insisted we take another equal vacation within 12 months. In which time they could sit on our payment? Then, gain the interest instead of us having it in our bank account -when we have many funeral expenses at the same time. We could have sold it to someone else.If we knew there were going to shell game us like this...These are not nice people.

Went to go eat at their buffet restaurant since I remember it being delicious at one point - passed…read moreon the buffet since it looked like cafeteria food and one person in our party tried it and hated the taste of it. A la carte wasn't better , we waited an hour for honestly one of the worst foods I've had in Mexico - ordered a club sandwich which was the best good item out of all of it . El cid combination is so dry and the rice and beans had no flavor. Tacos gobernador hard pass as well . Service was great only reason why it wasn't a one star The vibe is very retired tourist but at least it has a nice view

The lobby was quite warm, which made me wonder about the rest of the hotel. I decided to stay at…read moreanother hotel instead. I wish I could have stayed at Sunviva. I had heard some great things about that hotel, but when I arrived and found the lobby too warm, I had to go to another hotel. My partner needs a cool place to stay because he had heatstroke before. I didn't want that to happen again.

There was a band playing past 10:50 in the evening at a resort known for being situated on a quiet…read morebeach, this was a surprise and inappropriate..The band was very loud, it effected guests ability to rest and enjoy a quiet evening on the ocean. Party's and bands are not "bad" but guests pay a reasonable amount to enjoy the entire resort, and to expect a lower amount of noise late into the evening is not unreasonable. The business failed to post or warn guests of this late night band/party. My family and I believe the Inn failed in being a good host to "all" it's guests. Why not start the party sooner so that it is over by a reasonable time. Management should be respectful to all it's paying customers. Provide info, post it and let patrons know when they check in. Management at the Inn failed in this. For this I would recommend doing research before booking here. Maybe the are other more respectful resorts?

The swim up bar doesn't exist anymore. This was taken on 2/18/2025 at 2:45 pm. They lied when asked…read morewhen we called on Feb 17. Do not stay here if the swim up bar is your thing.

BANDS ARE TOO LOUD AND PLAY FOR HOURS OUTSIDE BALCONY…read more Right on the beach, this place has amazing views of the sunset and the beach is well-maintained. There are nice straw tents to sit under and beach lounge chairs for hotel guests. The beach was pretty clean and the pool areas were also well-maintained. Overall we were very happy with our stay, BUT despite being quiet our first two nights, on the third night a band playing marching band drums, horns, and guitars played from 4 pm to 9 pm right outside our balcony. I was taking a siesta at mid-day and couldn't go back to sleep because it was SO LOUD! The receptionist told me the band only had a permit to play until 8 pm but they definitely played past that time. Oceano Palace seems much busier and has more activities but we specifically chose Luna because it seemed to be a quieter hotel. Big problem is on Friday night the noise is intolerable. If you stay here don't get a room facing the beach or bring the best ear plugs you can buy!

Av. Plaza Gaviotas 100, 82110 Mazatlán, Sinaloa…read more The Hotel is now called Gaviana Resort!!! The "Banda" music from the beach can be heard inside our room on the third floor and actually - throughout the entire hotel - there is no escape. It's 1:30 AM, they are still raging- AMPLIFIED- & I've walked every floor to see if I could get a reprieve and no place is protected. The noise permeates every nook of this place. They are allowed to play on the PUBLIC beach just outside the hotel or any public area, all day and night WITH AMPLIFIERS- as long as people keep paying them to do so, according to the front desk. I tried to complain... AT first glance, this seemed optimal because the bar is also right there by the pool and the beach but the problem is these is no control over the noise level or duration BECAUSE it's not actually coming FROM the hotel. IF you want a relaxing time - this is not the place for you! Your $ would be better spent on a more up to date place away from public beaches or areas where you may be able to carry on a conversation without yelling & you can enjoy your meal, the view or maybe even some sleep. IT only costs 10$ for 4 ppl to catch a "pulmonía" or 11 pesos for the bus that will take you to el centro, if that's what you want but at least you will have the option to get away from the noise. My first night of 4 and I'm sleeping in the front room on the sofa w/ noise cancelling headphones on & I can still hear the noise. It's nothing to do with the type of music, it's the fact there is no escaping it. Service was great from Olga and Louis at the bar. You get a coupon for one free drink pp when you check in and it's pretty centrally located. Rooms were dated but clean and thank goodness for a separate front "room" with a door that closes so you can lock out some of the racket. We are in room 310 right next to the elevator & there are two bathrooms, one w a tub & one w a shower and a small fridge, & microwave, a tv in both rooms, a sofa in the front room & a queen size bed in the bedroom. WiFi is free - which is why I can stay up writing this review. But honestly, in this case, spend the $ and move farther away.

We have been here a few times for salsa and salsa, which is a Carnival excursion. The hotel is very…read morenice and the view is beautiful. The staff is very friendly and helpful and the excursion was fantastic. Highly recommend.

It's a good enough hotel since you're not inside the room all the time. The view was nice! They had…read morea beach entrance and areas to sit as long as you bought from the bar which we did all was 2x1 price! However our balcony slide door was broke and didn't lock, house keeping literally made the bed over where we slept didn't dust it off or anything once we laid back down sand! The bar and pool area close @ 6pm which we found odd had to turn in beach towels daily.

Español y English (below)…read more Nos alojamos aquí 2 noches y alquilamos dos habitaciones para nosotros y para otra pareja, las fotos se veían mucho más bonitas que en la realidad. Lo peor fue lo asquerosas y sucias que están estas habitaciones. Este hotel definitivamente está dirigido a la gente de fiesta que lo visita. La habitación es súper básica y no proporcionan lo básico como una máquina de hielo, pero ponen un cubo de hielo en la habitación ‍ probablemente para las fotos jajaja. Bichos muertos aplastados en la pared-S, ropa de cama manchada, toallas rotas y descoloridas, y sin extras. El agua sale turbia y gris. La primera noche que reservamos en Hoteles.com por $ 60, que es la razón por la que reservé pensando que era una "oferta". Pero conseguiste lo que pagaste. Llegamos a la 1 de la madrugada la primera noche y queríamos dormir en algunos, así que reservamos la segunda noche para dormir en algunos. Pero estábamos bastante decepcionados y no pudimos obtener un reembolso, por lo que simplemente lo arreglamos. Pero ellos querían ¡Cobrarnos $ 150 por la segunda noche! Más del doble porque era viernes. Le dije a la recepción que la habitación no valía eso, así que la bajó a $ 100. Cobran casi $ 10 (200 Pesos) por perder su tarjeta llave. Y entonces te obligan a salir del vestíbulo. Parece que están tratando de aprovecharse de un huésped olvidadizo y de ti en cada oportunidad. En todas partes las cosas eran insatisfactorias incluso para lo básico, incluso las toallas de la piscina estaban rotas y descoloridas. El jabón de nuestra habitación todavía estaba en el fregadero del huésped anterior y tenía el pelo rojo. El personal estaba bien y el servicio al cliente era mínimo. No quería que la gente entrara en nuestra habitación mientras estábamos fuera. así que puse el cartel de "no molestar" en la puerta, pero cuando volví de la playa, alguien había entrado en nuestra habitación y le había hecho la cama. (que normalmente sería bueno), excepto por no respetar mis deseos de "no molestar". No volvería. Hay mejores hoteles económicos en la misma ubicación. ----English---- Stayed here 2 night's and rented two rooms for ourselves and another couple the pictures looked a lot nicer than in reality. The worst was how gross and dirty these rooms are. This hotel is definitely catered to the party people that visit. The room is super basic and they don't provide the basics like an Ice machine yet they put an ice bucket in the room ‍ probably for the photos lol. Smashed dead bugs on the wall-S, stained bed linens, ripped and faded towels, and no extras. The water comes out merky and grey. The first night we booked on Hotels.com for $60 which is why I booked thinking it was a "deal". But you get what you pay for. We arrived at 1 AM first night and wanted to sleep in some so we booked The second night to sleep in some. But we were pretty disappointed and couldn't get a refund so we just roughed it out. But, they wanted to Charge us $150 for the 2nd night! More than double because it was Friday. I told reception that the room wasn't worth that so she dropped it down to $100. They charge almost $10 (200 Pesos) for losing your key card. And so they make you check out of the lobby. Just seems like they're trying to take advantage of forgetful guest, and nickel and dime you at every chance. Everywhere things were subpar for even the basics, even the pool towels were torn and faded. The soap in our room was still on the sink from the previous guest and had a red hair the staff was okay and customer service minimal. I didn't want people coming into our room while we were out. so, I put the "do not disturb" placard on the door yet when I came back from the beach someone had entered our room and made her bed. (which normally would be nice), except for not respecting my "do not disturb" wishes. I wouldn't come back. Theirs better hotels for cheap in the same location.

We got a great deal. You can find a good room for about 66.00 USD (1000 MXN) here or get better…read moreprices online. The rooms are convenient for families or and pretty cheap to split with a friend. The rooms are well cleaned every day, the is laundry and room service if one needs it. The staff are cordial and responsive. The lodging is safe and clean. One is in equidistant to and walking distance to (depending on whether one likes to exercise) to both the historic Plaza Merchado and Zona Dorado. Cabs are easily available. There are varied restaurants that meet quite a few needs in the area. Even vegetarians and vegans are in no danger of starving. If you're brave, there is direct access to swim in the ocean, and the pool is extraordinary. I heartily recommend this place to anyone with a moderate budget who wants a convenient location to access the rest of the city.

Bad service ! I would not recommend to waist your money here terrible customer service . They try…read moreto charge me extra . They deny to give me there names the manager has a bad attitude did not care.

By the overall look of this place it seems like it is a brand new hotel. Everything is new with…read moremodern stylistic furnishing and structure. Had no trouble with the staff on the contrary they were very professional and helpful at all times. The pool is not large enough but for a weekday visit was perfect for the fee guest at the time. Also maybe adding a Dj or sound system for the place could improve the atmosphere outdoors. Wifi is not the best but did what it could while we were here. The complimentary buffet breakfast is tasty with several authentic Mexican dishes like chilaquiles, bistec con papas, beans, rice, etc. Overall had a great experience at this hotel which is conveniently located walking distance to everything in the Zona Dorada.

Give out some water. I can't drink the tap water. I cant buy it before 10 at the pool. I can't…read morebring my own topo chico that I bought from the store in the building...WTF It's 80 degrees and water is hard to drink here. Water shouldn't be a luxury. Water is a necessity.

Costa de oro used to be a gem, we would regularly book. But after our last stay,safe to say we will…read morenot be returning. We used to have a memebership with other local family but they also cancelled their membership due to the decline in hospitality. We originally booked for 3 days for 3 and extended to an extra day with a 4th person. We paid for the 4th person to have access to the hotel and even with the receipt in hand, Rosi at the front desk refused to give us the 4th access bracelet unless we paid a 2nd time. All 4 names were on the paper reservation the hotel had as well as the online reservation. Additionally she forgot to give us the 4th towel key, and when we brought this up she once again said she gave them to us and attempted to charge us a third time. A few other notes: The fridge didn't work The floor in the lobby is constantly wet. The only good thing was housekeeping. Our person was Cecilia. She was the best. I would give her 10 stars. I will never stay here again.