ZERO STARS, BEWARE!!! If you want your car to get extremely messed up then take it to Cassidy…read moretires. I have been a loyal customer for 8 years, i had a family member who was a mechanic for years and just recently moved away, and he would always use Cassidy and always recommend the place for me for tire issues. I got a new car about a year ago so it had been some time since I've been to the shop. i took it in last week for a simple tire rotation and balance something that would have costed me just under $100 has turned into a literally nightmare and costing me hundreds. Cassidy tires stripped my lugnut and claimed to me that the car came in that way, well that doesn't make any sense considering we were able to take the tire off by hand the night before and now the next day it's stripped and can't come off? Weird. Took it to another shop which confirmed with us that it seems like Cassidy put the impact gun on too aggressively and it stripped the lugnut... now i wouldn't have an issue if Cassidy would take responsibility for the issue but they refuse to, they want to charge us $175 an hour to fix a lugnut that they messed up... i am really not one to bash a place or leave a negative review but Cassidy tire has made my entire week and last week a living hell considering i had to get a rental car now because im in an out of town wedding this weekend. my car will need well over a hundreds of dollars in repairs to fix Cassidy's mistake, when they easily could have let me know they stripped it and taken responsibility. If you take your car here, enter at your own risk and just know that if they make a mistake they will not fix it. I also wanted to say that this shop is under new management and it's no good. I know for a fact if it was the same old store manager that I've always dealt he would have made it right and fixed the mistake that day. I'm extremely frustrated, upset and stressed from this large financial burden all caused from Cassidy tire.

Went back for tires for my Benz SLK. Did a great job. Nice folks. Fair price. My go to for tires…read morenow.

I have reviewed this location for Firestone recently and then went to a auto parts store and had…read morethe battery tested along with the alternator and the starter and they told me that what I was told at Firestone Crystal Lake was basically bullshit in their own words that were different than what I just said! On top of that effort to make more money for a service not needed. I was also told that I needed to replace one or more of my tire pressure system sensors at $120 or so a piece and that is bullshit too so, this place enjoys taking advantage of what cars do naturally when there's a cold snap and then charge their customers accordingly just to make their wallets fatter or maybe just to keep the store running! Considering that there are shops with better scores in the same corporation!!

Extremely poor customer service. They are very rude with their customers and cannot give you an…read moreanswer as to what is exactly wrong with your vehicle. The bigger guy needs an attitude adjustment before you lose business.

Mike at was exactly what you want in a mechanic. Straight forward and honest. Appreciated his…read moreexpertise and insight.

I'm honestly getting sick and tired of companies charging a 3% surcharge for purchases made with a…read morecredit card... especially when they suggest that I can "save 3%" by using a debit card. I've been a customer here for almost a decade, but I am FIRMLY committed to no longer doing business with anywhere that charges this 3% fee instead of simply including it in their prices. Also, the 3% surcharge is not mentioned anywhere on the written estimate I was given, and wasn't point out until after the work was done and I was about to pay. Then, after I indicated that I wasn't happy, I was told by the guys working the desk that EVERY shop in the area is doing this. So I decided to call, and after 5 shops that are all within 1 mile of this shop, literally NONE of them are doing this. Don't get me wrong. I like the guys at Douglas. But Even more than that, I really don't like being lied to. I won't be going back.

OMG! Went to Discount Tire in Crystal Lake, hoping to get free air because my dashboard said a tire…read morewas low. Tim came out and said the problem was a screw in the tire. My son was leaving soon for a day trip to Wisconsin, so I was worried this would take too long! Tim said about an hour and Discount does tire repair for free!! Mind you, this was a car we recently bought used and I did not get the tires from Discount. It didn't matter- still free!!! And the promise of an hour? Ha! More like 15 minutes!!! They removed the screw, added a plug, checked the pressure in all the tires and reset the monitors so the dash would stop saying I was low on air! All for free!!!!!!!!Discount Tires is a first class, state of the art facility! We have 3 cars-- from now on, i will get ALL my tires and related services at Discount!

I had a screw in my right rear tire and made an appointment online to have it repaired. This is a…read morerelatively new DT, so I didn't know what to expect. I showed up on time for my appointment and was serviced immediately. Dylan was the associate taking care of me and he was professional and knowledgeable. I felt like I could trust him. The garage crew was also polite, letting me know that I could stay in the car or wait in the lobby. All said and done, I was in and out in about 30min. They patched the hole, measured my tread, and refilled all the tires with air. All for the amazing price of $0. That's right, it was free and they were honest about the depth of my tread and didn't try to sell me on a new set of tires. But I will be here when I do need a set, because of this experience.

Will recommend this company to all due to the following:…read moreQuality work Pricing was acceptable 5 year Guarantee is great Service was excellent

I got an oil change and tire rotation done today. Owen is running an amazing business with warm,…read morefriendly, and informative staff members. The process was extremely streamlined and straightforward. While I waited I received a text with my inspection report that included photos of each item inspected. I especially felt at ease because the atmosphere was welcoming, which is important to me. Overall a great experience and I would recommend this business to anyone. The waiting area is stocked with goodies and treats and fresh flowers. The attention to detail is appreciated!

They didn't know how to put on a cat back exhaust from flowmaster. Went to Quality on 14 and he did…read moreit in 25 minutes

Awesome people and fair prices. Needed new breaks same day and they made it happen. Everyone should…read morebe supporting places like this over jiffy lubes and discount tires...much better service and guarantee the price is lower!

Was easy to get what I needed. Was in and out fast. Gas is usually cheaper there alsoread more

Have used this Sam's Club for both food purchases and the tire center. The store portion is clean…read moreand alway stocked. People are friendly and helpful! The tire center blew me away with the service. They keep to their scholars pull tires ahead of time to make sure tires are in good shape. I got a call prior to my appointment saying one tire was not up to their standards and offered several solutions. So impressed with the service and of the respect for my time and satisfaction!

What great tire center! My son had a blowout on 294 at 2:30 am on Friday morning. I got the car…read morehome but had to work until 4 pm. Made an online appointment for that afternoon at 5 pm, thinking I'd get the car finished sometime over the weekend. Nope! It was finished and I was out the door that same day! Patric from Mavis was awesome to deal with! He had suggested I arrive as soon as I could before the 5 p.m. appointment, and I came right from work. He had options for tires and suggested the better rated ones that were less expensive!! Never in my wildest dreams did I think we'd be fixed and back on the road that same day! I'm a Mavis customer for life!!!! Thanks, Patric and staff!

We stopped in on short notice to have tires mounted and they got us taken care if right away…read more The most memorable part of the experience was the gentleman who helped. Isaac was extremely professional, well spoken, his uniform was crisp and he was quick and friendly. I was very impressed by Isaac. He is doing a great job being the face of Mavis Tires for the customers that walk in.