Amazing! Amazing! Amazing! Went above and beyond!!!…read more Hope I never need again. But I would definitely come bback!!! Entire crew is awesome to work with!! Thanks Chuck!!!

Fantastic customer service! Attention to detail. Car was ready before planned & was clean and…read moredetailed! Would highly recommend! Chuck & Kevin shared updates & were always available to answer questions! Thank you for you friendly care!

This place is the BEST! Totally worth the 1 hour drive. I…read morehave had numerous people tell me they could align my truck- only to get there and have them tell me it won't fit on their rack. I explained this before I went, and they assured me that they could do it. They took their time (took about an hour), and provided me a printout of the before and after details. (It was pretty badly out of alignment) My car drives great now and I am looking forward to getting new tires soon.

I have been going to this shop for tires since I moved out to McHenry 15 years ago. They are the…read morebest in customer service and the work they do is always above and beyond. They are always honest with their work and always have great prices. There is no questioning are they being honest with you about what needs to be done. To me that is always a great thing!! I dropped my truck off today to have new tires put on. They called to inform me they found another issue. They gave a quote, fixed the problem and had me back in my truck in no time. If you went to another shop to have tires put on, they wouldn't bother looking at the whole front end. They just put the tires on and send you on your way. That is not the case with Don Hansen's. They looked over the whole front end to make sure everything was solid. For me that is always reassuring. You don't get that at other shops. And if you do it comes with a big price tag. They care about their customers and always go one step further to make sure that you are always safe on the road. You get the feeling that you are family when they are working on you vehicle. Something that is rarely found these days. I will never go any place else!!! Thanks Guy's, as always you did a great job. See you in 6,000 miles for a tire rotation.

I reached out to Under The Hood for brakes and sn oil change and they're responsive timely and they…read moredo great work, it was efficient i could leave it overnight for repairs, it was long over priced and I felt like I got bang for my buck.

From the owner: Here at Under The Hood Automotive we take pride in every job that we do, no matter the size or…read morecomplexity. From oil changes, to engine repair, you can count on us at Under The Hood Automotive to get your vehicle up and running as it should, and a smile on your face when you leave! We offer free full vehicle inspections and estimates so you know what needs to get services right away, or what could wait a few thousand miles!

Had scheduled Matt for a job for a stripped bolt in my cylinder head and a stuck woodruff key on my…read moretiming belt sprocket he was able to help me out quick! Even gave me tips & tricks on ways I could handle a job like this next time if I ever need. definitely will be having Matt as my personal mechanic as he is very nice and trustworthy mechanic .

would strongly caution anyone considering this business...They were very friendly over the phone…read moreand initially seemed helpful in person, but the experience quickly went downhill. The "diagnosis" amounted to briefly checking and SMELLING the gas cap, yet we were charged $150 for that alone. Afterward, we were told we owed an additional $75 that had not been clearly discussed upfront. When we questioned the extra charge, we were told the balance could be sent to collections, which felt unnecessarily aggressive given the situation. The biggest issue was the lack of transparency around pricing and what services were actually being performed. If you do choose to work with them, I highly recommend getting a detailed quote in writing before agreeing to anything. Overall, this was a frustrating experience that left us feeling taken advantage of during an already stressful time. So disappointing. EDIT: Sent threats and called me names after leaving this review... Screenshots attached. Saw his reply To this post, we sent $75 before you came and $75 after you showed up. That would be $150. Then, sent you the other $75 today after you decided to cuss out my boyfriend and threatened him multiple times. Not sure where the hostility towards us came from, but I do hope this review helps others save their time, energy and money from dealing with someone like yourself.

Took my car in on 11/19 for a brake job. Needed front & back, plus calipers on the back. I was…read morefiguring I'd be without my car for a few days, nope. My car was completed and ready to go on 11/20. Quick & efficient, was super pleased. Eduardo was super nice to deal with, fair pricing too. As a woman, I'm always hesitant when I need repairs to my car done because a lot of places will try and take advantage of you figuring you don't know any better, I've had it happen before, but did not get that vibe here at all. The price I was quoted was in line with the research I had done before taking it in. I could have taken it to my dealer, but I believe in supporting local businesses. Plus, I've had my car there before last year to have my battery replaced, and was pleased with the service then too. Will continue to use this business for any future needs.

Do not take your car or truck to this place. They are not honest about anything. I took my truck…read morethere 10/28/23 and didn't get it back until 12/04/23. It was in for the engine light cost me 2000.and the light is on again. This place is a JOKE SAVE YOUR MONEY BY GOING SOMEWHERE ELSE.

Honest, fair, quality work. We would never take our vehicles anywhere else ! Get an estimate…read moresomewhere else and then take to Alan, you will see how much other places price gouge.

Honest and reliable mechanic at a reasonable cost. As a single woman i struggle to not get ripped…read moreoff by a mechanic. Allen did a great job on my breaks at a fraction of what the dealership would charge me.