Patient and Helpful, I needed help, looking for a part to a cabinet lock. It was a custom size, so I was given a close by business suggestion. Knowledgeable help here! Offered help as soon as I went in the store. Was on my lunch from work. I will go back when I have time to shop. read more

My son had requested a piece of cut fiberglass from a hardware store on Douglas Avenue. This one is close, so I go there, to see if they'd make the piece he wanted since I was there to get it & told them I'm not sure I'm at the correct hardware store.. Rather than look to see if they'd received any dimensions, the guy starts rolling on how they don't do these pieces ahead of time because sometimes people don't show up. Fine, I'd said that I figured they would wait until someone was there. Gave them my son's name, and the guy repeated himself about not doing it ahead of time, and if they had anything, it would be written down (waves his arm). He didn't even look, so I said my son's name again. He keeps repeating that they don't do it ahead of time. I told him again, he would have called with what he needed, and that he'd send someone to get it. So he asks me what he needs, and I said again, I don't know, he'd called a hardware store on Douglas with what he needed, and I'm not sure if I'm at the right one. He asks oh, he's not answering? Um, no, I don't even know what shape he wants, and he starts arguing over only doing 90 degree angles... well, squares & rectangles are 90 degree angles, and they're different shapes, and I didn't have a size. I was asking if they had the dimensions that my son called in so they could do it, or do I need to go to the other store. If he didn't remember the name, and there's no paper, the appropriate answer would have been, "No, sorry, we can't help you". Yes, I caught it the 1st time when he said that, and he's arguing about how I'm repeating myself. I was asking if they had the dimensions my son called in, it's a yes or no answer... And if that was a yes, now they can cut it now that I'm here, but no, the dude wants to go on repeat about not doing it ahead of time. So when I finally said I'm not arguing with him, he called ME ridiculous, when he clearly wasn't understanding my question, as a native speaker of Midwestern English. A pre-ORDER is not the same as pre-MADE. Just like you can't get a key cut without coming in with a key, fine, they won't cut fiberglass until the customer comes in to actually buy it... but did they get the request or didn't they? The answer would have been a yes or a no. Not an argument of what they do or don't make at the store ahead of time or not. Their customer service really stinks back there. The cashier was nice, though. read more

Classic Hardware store! Great staff: friendly, helpful, knowledgeable. Fantastic. May of 2022, I am settling into a new home and have been running to Douglas to complete the place. Thanks everyone! read more

I've done business with Douglas Hardware for 45 years. I've always received top shelf maintenance on my mowers and snow blowers. If I need something, they have it or can get it. They are my first choice in replacement outdoor equipment. Jim Seeger and his team have always been friendly and professional. Big Box stores can provide inspiration, but family owned stores work harder to earn your business and respect. read more

Had to rent something that I previously rented from a big box store (oh, the joys of home ownership). Not only did I get better customer service from nicer people, but the rental cost me a fraction of what I paid at the big box. Take note of that if you are local, you already know which big box I'm talking about. Truth be told, I should shop here more often than I do. read more

Staff is rude,ask a question, and get a sarcastic answer.Over charged me for a rental, all I can say is I will never come back!!!

There is nothing positive about shopping here. The staff is rude, very unhelpful, you need to hunt to find anyone and the store is dark and gloomy. read more

I have been shopping there for about 4-5 years. Good service, good people, and good prices. Great plumbing selection. The small engine parts department is also nice. No complaints. Also, NO, I am not an employee or being paid for this review. I just have an older house. read more