The customer service here is really something you don't find anymore! My grandmother's necklace…read morethat I wear every day was ripped off my neck by a delirious patient at work, and I was pretty devastated. I took it here to get fixed, willing to pay whatever I needed to. However, the lovely lady working that day fixed it for me and refused to take my money! She said it was an easy fix and she wouldn't feel right charging anyone for it. I really tried to give her a $20 to show my appreciation but she would not take it! I was really blown away with her kindness. Next time I need jewelry or repairs, I will for sure come here. These are the type of people I want to give my business to.

What a nice shop with super nice owners who know what they are doing. Small old school jewelers…read more Had a watch band replaced. It was a pleasure. Their prices are reasonable. They have a nice selection of Jewelry and watches. I'll be back!

My fiance contacted the store after I found an estate ring online. He received a message saying…read moresomeone would contact him shortly to complete the transaction. No one contacted him and he tried calling and found out they were closed in the middle of the week. Nine days went by, and I called and he asked to speak with my fiance. he kept talking over the top of my fiance saying he couldn't have a receipt #, when we have a receipt #! I called back and spoke with Shawn/Sean, who looked up the ring and said it was sold weeks ago. Who leaves sold rings online for more disappointed people to call and why were we treated so badly?

There is not a response from the owner that can make this interaction acceptable. It was handled…read morepoorly, with the owner, Bob, cleaning up the mess his son, Ryan, made. We wanted to purchase an engagement ring of a certain style, shape, and size. Ryan showed us a setting. I was concerned about the diamond falling out of the setting as I know many people who this has occurred, and he assured me the "diamond was not going anywhere." The ring was ordered. I was concerned about it falling out of the setting, so when I looked at my hand 5 months later, I was shocked to see, not only the diamond gone, but the entire setting had snapped off the ring. I was left with the band and two small prongs sticking up from the band. How does that happen? It happens when the incorrect setting is used for a diamond that is too heavy, and the setting is not strong enough to support the diamond. I was devastated! What made matters worse was the way this situation was handled. We went to the store and spoke with the owner, Bob. His son Ryan was the person who sold us the ring. Ryan insisted we picked out the setting. We did not. And. If we chose a setting that did not support the diamond size or shape, it was Ryan a graduate of GIA (Gemological Institute of America) to guide us to the appropriate setting. He did not. Bob took over, defending his son. Ryan sat in the corner of the store, smirking, as words were exchanged between us. Not once was an acknowledgment made for guiding us in the wrong direction. Bob tried to tell us stories about how customers of his had the same thing happen after crashing her bicycle into a tree or filing documents in a filing cabinet. I did not crash into a tree and it's 2024. Documents are filed electronically, and are not longer filed in a cabinet! Truthfully, his stories reinforced our findings about the inferior products he sells What was done? Eventually, after much deliberation, a refund was given for the band. Nothing for the lost diamond. AND... it wasn't a 100% refund. A 20% RESTOCKING FEE WAS SUBTRACTED!! Reviews help with making decisions. Use the review as your warning, and purchase your jewelry at another store. The few reviews I read did not warrant me to go elsewhere. This one gives you clear insight as to how this business is run.

Called Koehler's to inquire about pricing for watch battery replacement and adding links. They…read moreinformed me that both jobs were $15 each and that if I came by they could do them on the spot. I needed the watch done by Friday, so I went right over. The store wasn't very busy when I walked in around 11am on a Tuesday, but they got more busy as I was there. Someone immediately went to retrieve Jim, who seems to be the resident watch repair expert. I shared with Jim a little background about how I inherited the watch, what I needed done, and why I needed it done. He immediately started working on it. After about 15-20 minutes it had a new battery and the right amount of links added to get it to fit my wrist. When I asked where I could pay, Jim told me it was on the house. I was not expecting that at all, but it was obviously greatly appreciated. I guess that's the kind of personal touch and service you get from a family run business who view you as a neighbor and not just a customer. I don't have a lot of jewelry needs in my life, but I know where I'll be going the next time I do. Thanks Jim and thanks Koehler's Jewelers!

I had a Concord Saratoga SL in for repair. I hadn't worn the watch in a long time and the battery…read moreleaked on the silver and gold bracelet and inside. They cleaned the watch as best they could without causing damage to this $3500 watch. I also had my Cartier Tank watch inspected and cleaned. I trusted them with my $15k Cartier. I didn't put a price tag on the repairs since when working on precision time pieces you don't bring them to a mall kiosk

I love them helpful friendly and the choices are so many you want everything. Lol we are very happyread more

Michael's Jewelers is a local business. The quality of their merchandise is stunning. Every counter…read moreyou look in, you just want to purchase something. They are professional, welcoming and helpful. They clearly are knowledgeable gemologists. This is the jewelry store for you!!!

I have been shopping at Michael's Jewelers for at least eighteen years, and I would NEVER go…read moreanywhere else PERIOD ! In todays world many businesses for whatever reason have lost the art of customer service. Michael's on the other hand, should have his picture in the dictionary next to he word "Customer Service", he is that good ! In addition, his picture should also be next to the word "Integrity". BEFORE meeting Michael, I used to cringe at the very thought of going to a jeweler to buy any gifts for my wife. After doing business with Michael, I will never go anywhere else for anything in the realm of jewelry. I do not consider him a "salesman", but rather a "Consultant" who answers questions truthfully and does not push anything but rather "suggests" IF I am not sure what to get.

Recently took a pair of my mom's (very) old diamond earrings to have them cleaned and reset. Staff…read morewas very friendly, and I found the price to be quite reasonable for the type of metal used. I was told 2-3 weeks, and they ended up being done sooner. Highly recommend.

Great service He's the best and careful with your jewelry I ve dealt with. Totally a 10+ beautiful…read morestore an expert jewelry repair

Mike is an excellent jeweler and craftsman. He made matching pendants for my daughters and niece…read moreout of a diamond cocktail ring left by their great grandmother. Beautiful work. Never a doubt of his honesty and integrity.

Customer service poor. Paul was rude, impatient, a disappointment after doing business with the Dad.read more

Arrogant owner, refuses to look over each and every coin, refused to give "bid" price, actually…read moretold us some coins were worthless (yet I sold such coins to another shop. The rudeness was appalling to say the least. Told us he didn't have to buy anything from us. Tried telling us he had to weight, ship and other costs he had to deal with. Showed a sterling silver charm bracelet, with sterling silver charms. Said it wasn't worth testing. He didn't need to test this, everything was marked sterling silver. Acted like he was doing us a huge favor lol. Not professional whatsoever. I would advise to not go to this precious metals shop. If you really want to sell at a favorable price, go elsewhere. Especially when you are there with almost $4,000 in silver coins.

We have been going to Saunders for years. The owners and shop associates are always very pleasant…read moreand remember who we are when we visit. If you are looking for a jewelry store that feels like it is from your neighborhood, has good quality items at fair prices, this is the place.

Saunders Jewelry has always been the jewelry store of our choice, meaning for as many as forty…read moreyears. Their beautiful jewelry, pendants, and watches have always made excellent gifts, but even more significant, Ed and Nancy Saunders [and his parents before them], have always provided outstanding repair work, provide excellent related guidance, and best of all care deeply about their customers. The Saunders family approach is based upon integrity and they will do whatever they can to make your visit to their shop meaningful. Not that long ago, I purchased for my wife a pendant, which I had wanted made very personally for her, with her initials on the front of the pendant, and a protective medical note on the reverse side. Not only did Nancy Saunders go step-by-step with me, to absolutely comprehend what I wanted for my wife, but the finished product is something that my wife truly loves, and will NEVER take off. Rich Sternberg, Flemington, NJ