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    Lincoln Financial Group

    Lincoln Financial Group

    (241 reviews)

    West Omaha

    It was a very unpleasant experience trying to explain my situation to Lincoln customer services…read morerepresentative. From March 5th, 2025 to May 28,2025, I called the customer services several times every week trying to get my Required Minimum Distribution check corrected since they deposited a wrong check into my checking account with state income tax rate of 75%. I was told to fill out the new RMD request forms 3 times stating that the forms I previously received were outdated. I called Raymond Jung, my original agent in California, and John Young, the client services Manager to Raymond Jung, answered the phone. He patiently listened to my story, and then promised to help me. Today, I received the RMD check with correct state and federal income tax deductions. John is very compassionate and helpful. His service was excellent. Lincoln is very lucky to have an employee like John.

    I have group dental insurance through Lincoln Financial, and my experience has been extremely…read moredisappointing. I HAVE DENTAL INS / DENTAL ID# / DENTAL GROUP# - every time I call they ask for my SSN. DO NOT PROVIDE THIS! I tell them, "I have a policy number and will not provide my SSN. Why do you even need a SSN when I have a policy and group#?". They can never answer why they ask for SSN. Even CMS did away with using SSN. Plain dumb! Their customer service has been poor from the start. During calls, I repeatedly asked representatives to slow down and speak more clearly, but they continued rushing through explanations that were difficult to understand. Communication was frustrating and unhelpful, and I did not feel listened to or supported as a customer. My main issue involves two 40-year-old silver fillings that caused my teeth to crack. Lincoln initially denied coverage for crowns. After numerous phone calls, emails, and written appeals sent by USPS, the crowns were finally approved - but only the porcelain portion. Lincoln continues to deny coverage for the crown build-up, claiming it is not medically necessary. To justify the treatment, my dentist had to describe the depth and severity of the cracks multiple times, in different ways, which felt like unnecessary interrogation. The cracks were clearly visible on the X-rays, even to someone who is not a dentist. Because of this experience, I am now shopping for my own dental insurance and plan to decline Lincoln Financial coverage through my employer. I would NOT recommend this group for any services!

    Douglas - registrationservices - Updated September 2026

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