This large shopping center is in a great location, just off I-95 south of Richmond and with…read moremultiple entrances from US-1 / US-301, some of which have traffic lights to make it even easier. The main anchor is Kohl's, but there are also a number of other large chain stores here - Ross, TJ Maxx, Ulta, Home Goods, PetSmart and a Kroger supermarket with fuel center. Several outbuildings and the parking lot has some odd angles making for an interesting intersection or two. [Review 11974 overall, 1757 of 2019.]

Q'Asia was such a great help this evening right before they closed!! she answered all of my…read morequestions no problem and help me get what I needed ordered for pickup on a later date. Thank you Q'asia!!!

Initially brought my daughter there for a new pair of glasses. After she decided on her pair we sat…read moredown with an associate to determine her bi focal width and we basically told the associate that we wanted it to be placed at the same width as her glasses she had on. For some reason the associate didn't think that line was appropriate ( it s been that way for almost 10 years) and decided to adjust the line to a higher width. After about a week from receiving her glasses my daughter complained of headaches and that she was having trouble seeing clearly so we figured it was because of the bifocal width and took them back . When we took them back the associate (who I found out was the GM of the store was very defensive and rude when I tried to explain the issue and how we felt it should be corrected. She even let out a loud huff as I was talking as if we were a problem for her to assist us. The other issue I have , and it wasn't just me who felt this way was that the associate who sits at the counter greeting and assisting customers when you walk in also seemed to have an ongoing attitude and the was very unsanitary as she walked out (after asking numerous customers if they had light) and preceded to just step outside the door to smoke but the disturbing part was that when she came back in never even washed her hands or used hand sanitizer! Fast forward to today 06/27/26 1100, my two daughters and stopped by to pick up the glasses and I purposely stayed in the car. When my daughters came out with the adjusted glasses they mentioned how rude that this same lady that sits at the front counter was! I spent $255 out of pocket for glasses to be made to feel like we were a "bother" to some of the staff there. This location Probably needs a purge of some of these staff members as they have no clue of what customer service means. And where their salaries derive from. I'm also going to reach out to corporate as well

They were very nice at this location, but I wouldn't recommend them because my visit there wasn't…read morethe best. Yes the staff was nice, the process was not. Meaning I left without getting any glasses. I asked for help with the glasses and I don't feel as though I got the help I needed. So I left, but to return because they didn't include some information on my prescription. Another wasted trip time and gas. So no I won't be returning to them in the future nor would I recommend.

I am extremely disappointed with this location of the VEI. I recently went to the Westchester…read morelocation for an eye emergency and had a wonderful experience with friendly people and no issues. They had to send me here for my regular check up bc they don't have a regular eye doctor at the other location. Nobody told me this doctor does not have credentials to accept vision insurance. I arrived for my appointment and was told upon check-in that I had to pay out of pocket, even though I have vision coverage that is accepted by the practice overall. I shared this should have been told to me when the appointment was made and they offered to cancel my appointment. I already came out of my way to a very inconvenient location to get this appointment done, so no, I'm not cancelling. Luckily I have the money to pay, many others would not. The young lady at the front desk handled herself well, even when I was not calm. I then had to wait for the doctor. Appt was at 330. The tech brought me back and took the measurements and I then had to wait for the doctor. The doctor seemed to second guess my prescription a few times. They made me sign something that I got my prescription even though I didn't. Then they messed up the bill. They had charged me $99, then the eye dr said I owed $1 because it should've been $100. I told the lady at the desk that I owed her a dollar and she said I didn't owe the $99 and would void it. I told her I didn't think that was the case and that I owed $1 for the difference and she insisted I only owed $1 for the entire visit and voided the $99. I wasn't going to fight her. She called a day later to tell me I will be getting a $99 bill ‍. The eye doctor is a once/year visit if we are lucky. Poor experiences will not keep me coming back. Guess it's time I find another practice. Given my insurance wasn't charged and I have no faith in the prescription from this doctor, I will be going somewhere else before ordering new glasses or contacts.

This place was wonderful!!! Everyone there is nice and friendly and very informative about my eyes…read moreand the care I needed to get new glasses!! I would recommend them to anyone!!

I am a new patient to Virginia Eye Institute, I came because Dr David Mohrman was my optometrist at…read moreFort Lee, the staff were very friendly and very efficient. Dr Mohrman will take his time and work with the patient, which is something you don't find very often I give Virginia Eye Institute and Doctor Mohrman 5Stars

I'm blessing this review with 3 stars out of pure kindness. It took me three full days of playing…read morephone tag with the receptionist before I realized I will do my business elsewhere. Last year I bought my contacts from Walmart after having an eye exam at a Walmart in a different city. Apparently the locations are not all affiliated so my contact prescription had to be faxed over-cool , not too bad. This year, i figured I would get my eyes checked here since my info/insurance was still on file . Big mistake!! The first time I called around 2pm the eye doctor was off for the day ... so I called bright n early the next day only to be told the location where I purchased my glasses and contact are in no way connected to the actual eye exam department!! What in the world! So the eye doctor didn't have my insurance on file .. just the ppl who sold me my contacts. Now, if you have ever been in Walmart you know that the two departments are literally walking distance from each other. I had to explain to the receptionist over the phone in the exam department that she can call the other department and easily see my insurance plan ...this is still day two. She told me she would check and call me back. Day 3- I get a call from the woman around 4pm telling me that she found my insurance but I would have to pay out of pocket for my contacts and $35 for the eye exam. I eventually realized that Walmart did not accept my insurance but the way the lady worded it was in a way that one would think the cost I was supposed to pay was after my insurance was applied. I'm not sure if it was her lack of communication or simply the companies way of manipulating the information they give to get customers but I was royalty pissed. Moral of the story call your insurance to get a list of locations that except your plan completely so you don't get played.

Horrible customer service- after seeing a few eyeglasses online I might be interested in , decided…read moreto visit store. Four visible employees but no hello or help whatsoever. I went to front desk to ask about specific brand, got a hand wave indicating the back of the store with absolutely no follow up. I had previously visited For Eyes, Eyemart Express, Sam's Club, and even Walmart where I was greeted and offered help. Needless to say, I left ,never to return. Too many young people in charge of this store, all about themselves and totally unconcerned for their customers. This review is for America's Best not Walmart!

Great, Great and Great . I've been a returning customer for 4 years maybe five now. I've had…read moreseveral frames that I wanted my prescription put in and they did a great job. Also purchased a pair of frames I purchased from them on site. Friendly Staff and very knowledgeable. K. Hicks

Was able to pick out 2 pair of glasses for my teenage daughter with ease and fair prices.read more

Terrific staff, always helpful and friendly. Dr. McGarry is great. She always takes time to…read moreexplain my exam results and answer my questions.

Superior expertise in eye care and also are considerate of expenses and make their patients feel…read morelike family! I have been going to Swift Creek over 30 years! GREAT services for all ages and ophthalmic issues.

Takes a long time to get an appointment. They're unable to email information, only fax. I won't…read morebe going back. Just too much hassle.

I called to schedule my son an appointment and was told they had an opening on Sat. March 08 at…read more1pm, come to find out, they aren't even open on Saturdays. Is that some crazy shit or what? Mean girls are out!!