Highly recommend anyone away from going to this establishment. The doctors are very nice and…read moreeducational. However, Robin in sales and Maggie at the front desk reception would make anyone not want to return. I called in advance to make sure what's coverages I had with my insurance, was told certain things were covered but then was charged for them at checkout. Check with your insurance what they cover before going in as they will lie to tack on my service fees to your visit. The customer service is really terrible as the ladies were rolling their eyes and scoffing at me when I explained I was told the previous time I had paid the balance on my contacts and they made me pay it again. Very poor communication and customer service. Easily the worst and rudest I've received from any eye doctor in my 15 years of wearing glasses

Initially brought my daughter there for a new pair of glasses. After she decided on her pair we sat…read moredown with an associate to determine her bi focal width and we basically told the associate that we wanted it to be placed at the same width as her glasses she had on. For some reason the associate didn't think that line was appropriate ( it s been that way for almost 10 years) and decided to adjust the line to a higher width. After about a week from receiving her glasses my daughter complained of headaches and that she was having trouble seeing clearly so we figured it was because of the bifocal width and took them back . When we took them back the associate (who I found out was the GM of the store was very defensive and rude when I tried to explain the issue and how we felt it should be corrected. She even let out a loud huff as I was talking as if we were a problem for her to assist us. The other issue I have , and it wasn't just me who felt this way was that the associate who sits at the counter greeting and assisting customers when you walk in also seemed to have an ongoing attitude and the was very unsanitary as she walked out (after asking numerous customers if they had light) and preceded to just step outside the door to smoke but the disturbing part was that when she came back in never even washed her hands or used hand sanitizer! Fast forward to today 06/27/26 1100, my two daughters and stopped by to pick up the glasses and I purposely stayed in the car. When my daughters came out with the adjusted glasses they mentioned how rude that this same lady that sits at the front counter was! I spent $255 out of pocket for glasses to be made to feel like we were a "bother" to some of the staff there. This location Probably needs a purge of some of these staff members as they have no clue of what customer service means. And where their salaries derive from. I'm also going to reach out to corporate as well

My kiddo had an appointment here and the good part is that we had a red-haired gentleman technician…read morewho did the puff-of-air eye test, and a technician named Leslie who were both fantastic. They were both friendly and helpful and wonderful. Unfortunately, pretty much everything else was very disappointing. We walked in and there was a young mother there with one child getting an eye exam, and another one who was on the spectrum. As my kiddo and I were getting checked in, the lady at the desk continues her conversation with the others about how the mother needs to manage her child, and how she wants to punch the child but she knows she would go to jail. As a customer, I was disgusted that she would be bad mouthing another customer in front of us. As the mother of another autistic child, I found it DEPLORABLE that she was expressing her desire to assault a handicapped 6 year old. I KNOW that she was not going to follow through and was just venting, but trashing a handicapped child is just low. And I will also add that a whole lot of the problem could have been... moved along... if their new eye exam system weren't such a mess. They have transitioned in the year since we were there last, to an online appointment. The in-house tech does what she does, and then you wait FOREVER for a doctor to initiate a FaceTime call to do the exam. Our appointment took 1 hour and 50 minutes, and the majority of that was spent waiting for the call. Instead of opting for high-end equipment for remote eye exams, maybe hire a doctor to actually show up and move the line along? I also have to say that it is somewhat annoying that their pricing is really a mess. Huge signs everywhere: "Two pairs of glasses with eye exams, $89.99!" And the fine print is that the $79.99 frames are what is included, you pay more for higher-priced frames. So we picked out two pairs of $79.99 frames, but apparently that is the BLUE $79.99 frames, the GREEN $79.99 frames would be $150, so if you get a green pair and a blue pair of $80 frames, it costs $130ish... confused? Yes, me too. But I would be able to deal with the slow wait times, and the weird pricing, but the unprofessional threats about someone barely in elementary school absolutely turned my stomach.

I wouldn't recommend Dr. Young to anyone. He did my surgery never explaining the long term recovery…read moreperiod. As well as not making many after care instructions clear. Yes you are given a print out but pre surgery and the procession of the many many eyedrops and pills My MAJOR complaint is the total disrespect the doctor had for my time and my chronic pain. I waited in the exam room for OVER an hour three times in tears due to the writhing burning pain from being in a sitting position in the waiting area (15 minutes prior my appointment time) and then more than one hour in the hard exam chair. I expressed to Dr. Young while in tears from pain the second time he did this and sorry doesn't always make it right. Had I come an hour late I wouldn't have been seen. I have no medical degree but I have respect for other and their time. The receptionist know when they schedule the doctor overbooked and the patient will wait. He sure to milk the insurance claims with no regard or respect. After the third time I can't type what I wanted to do, He was in and out in less than five minutes. On all that i love I wouldn't want anyone to be so disregarded and in chronic back pain for money? With no decency to accept blame and reschedule me

I just had cataract surgery there. The first eye (left eye) went smoothly. I sedated properly, had…read moreno problems. Then the next week I had the 2nd eye surgery (right eye). I was not sedated properly and I had a more severe experience with my right eye. Without proper sedation I was more present during my surgery. My eye received more stress and swelling. I had very elevated blood pressure after surgery. It was very high and had to be taken 4 times before I was discharged. During the surgery I had to deal with the bright light which the first surgery was not an Issue because I was sedated properly. The surgeon had to give me a number of instructions, look up , look up more, etc. The thing that disturbed me during surgery was the surgeon talking about the illegal drugs that he was going to buy for his weekend fun?? A joke, I don't know?? Please post a comment on your experience.

AVOID THIS PLACE! Do not get your glasses here. Very unprofessional service. First, they have weird…read morehours. And closed on weekends. I bought two kids glasses, and they close at 5:30 and all weekends. Also, after waiting 3 weeks for a sports goggles, I checked on it, and they lost the goggles enroute to the lab, and I had to be there, just for them to check. I could have been waiting forever if I did not check on it. Lastly, there posted hours are 8:45-5:30, but when I got there at 1:45 pm, they posted a sign on the door, saying "Closed for Lunch 1-2pm. WHAT? What a bunch of croc. Please avoid these stupid place at all cost, and go to Wal-Mart or somewhere else instead.

Not sure how to begin actually. I am not sure if all of the others I went to cheated me out of a…read morereal eye exam, or is it just that Dr. Williams was that interested in finding out a prescription that was the best for me. He spent more time and had the patience of Job with me as we went from prescription to prescription. If you are interested in a thorough exam that doesn't leave you wondering why did that just feel like you got the daily special and a genuinely patient and nice gentleman, make sure you go see Dr. Williams.

Here is what you need to know: Optometry Care at the PX will…read morehave you in, with no wait or appointment required, and out in less time than it takes to drive to WalMart (or whatever other optometry business in the Tri-cities you might choose) from the installation. Location It is inside the PX (or The Exchange) by the entrance near Starbucks. Optometrist Doctor Daniel is one cool cat originally from the Natural State: Arkansas. Personal Experience It took less than twenty [20] minutes to examine me for contact lenses and hand me samples so I can see clearly again. And the prescription. Can't forget the prescription so you can purchase your sizes online where it is cheaper. Rating "Yay! I'm a fan."

As a life long contact wearer, I have been to more that my fair share of eye care places for exams…read moreand such. Let me tell you that I have never been as impressed with the level of treatment and the accuracy of my prescription. Let's face it.... you can get glasses nearly anywhere but if you need your glasses for your daily life, why not go to a doctor that can give you the best vision that you can have. I'll continue to go to Dr. Daniel for as long as he'll let me be a patient!

All of the staff here were very helpful and the Dr. is exactly what I want in a Dr. she's able to…read moreexplain anything you neeed explained and she's very kind and patient.

Made an appointment online for a comprehensive exam. I had recently had an allergic reaction to…read moremedication that caused eye irritation. This is not the place to come for this type of situation. The optometrist stated I was having seasonal allergies and listed several products to use. Told me I needed new glasses and when I got them the prescription was off. Had to go to an ophthalmologist for the eye allergy situation and a new prescription! Office manager was rude.

I know for a fact that if I was 30 minutes late for my appointment that I would not have been seen…read more To keep a person waiting in a freezing cold room waiting for 30 mins to be seen is ridiculous and beyond inconsiderate of someone else's time. Time that I took off from my job. And 30 minutes is when I walked out, I don't know when the doctor actually came in. @VEI in Prince George or better yet Dr. Wyman... do better!!

The best in the area!I have been to a many different locations for my eyes but not kidding this is…read morea great place!