If I could give no stars, I would. We took the vehicle bought from Quality Auto to get an alignment…read moreand was told the frame was completely destroyed and needed to fully be replaced and was quoted $15,000. This was less than a year of purchasing the vehicle. We've reached out to Quality Auto multiple times and have yet to get any sort of communications back. They only want to speak on the phone so nothing is in writing. Very disappointed.

Great service. tried their hardest to get me the best deal I could get. Left happy with my mustang.read more

Simply outstanding service and care. If you have the opportunity to meet and work with…read moreCarter...do! With us, Courtesy Subaru has gained a customer for life!

Yesterday, the nice lady at the entrance booth of the Crazy Horse reminded me that my left…read moreheadlight went off... I had to come back to AutoZone asking for help after trying for 10 minutes he told me he is not allowed to remove part to reach the headlight ... So I went to the Subaru dealer,literally just one block away. Told the guy at the service department what happened. He took my key and said he'd take care of it. I went to the waiting room, grabbed a snack and a bottle of water, sat down, and started eating... Right at that moment, he walked in and told me all my lights were working! "You're good to go!" I asked him how much I needed to pay, and he said it was free. I'm not sure if it's normal or just Midwest "nice":) but the weather had been unpredictable so it's less stressful knowing it's fixed before I hit the road

Customer service in the service department has been extremely disappointing…read more I brought in my 2020 Tiguan for an oil‑consumption issue (losing about a quart every 800 miles). I dropped it off on Monday and was told it would be in the shop by Wednesday or Thursday. By Thursday afternoon, I still hadn't heard anything, so I called for an update. They told me it hadn't been looked at yet but would let me know when it was. I asked whether I should make an appointment and was told it wasn't necessary. When I called again Friday, they said it had been in the shop but the technician hadn't finished testing. I never received a single status call or text. When I mentioned I wasn't getting their text updates, they just shrugged. On Monday, they told me my oil was full and therefore there was no oil‑consumption problem. I explained that I had topped it off before bringing it in because I don't drive around low on oil. Only then did they agree to continue testing. After 11 days, they said they found nothing wrong. When I asked about the excessive vacuum at the oil breather cap, they dismissed it as "not a problem." Then they handed me a $170 bill for their "inspection" and tried to upsell me on brakes, a tire rotation, and transaxle fluid service. I declined. Overall, the lack of communication, the dismissive attitude, and the upsell attempt after nearly two weeks without answers were unacceptable.

We made a service appointment for a recall, drove our VW to Rapid on our way to CA purposely for…read morethis appointment only to be told the service department gave our part to someone else. We could have driven our more economical vehicle for this thousands of miles road trip had we only known. What a joke, and no offer of accommodation for our inconvenience.

I want warn you to consider not buying a used car from Liberty based on our experience with them…read morewhen we bought a used VW Beetle last year. Literally days after our purchase the car's clutch failed catastrophically. We towed it in. The fix would be 6,000$. I protested. They would only agree to cover labor which I will admit is more than they legally had to. However, they basically said we caused the failure. Which was a lie not to mention extremely disappointing. Our independent mechanic confirmed that there was no way we could have caused that damage after a week(I showed them the photos sent to us from the Liberty VW Service department) Now we are almost a year into this car, and it has begun to throw an EPC light and check engine light. It randomly does this stutter and will often die at stops. We towed it in about a month ago. We had an appointment and got it there about 30 minutes late. A Tuesday, they did not even look at it until the following week. They eventually called and it would be 1000+ to fix. I looked at the bill. There was + 2 diagnostic charges that added up to nearly 400$. When I brought this to their attention they said. "Sorry there was an extra 200$ charge that should not have been there. Ok, great. Glad I caught that. The work was done. We paid 710$ and were on our way. The very next week the EPC and check engine lights were back on again and the car was again shuddering and dying. The car is in the shop again as I write this. The 2nd visit for the same issue we just paid close to 1,000$ to "fix". When I brought it back, I calmly explained my disappointment it this car from the very beginning till today. The service manager's demeanor immediately changed and he became very defensive. Dismissed my complaints as out of his control. My bad for not being happy to eat another repair bill on a car that should have been on the corner of Joe Bob's Used Cars. Lesson learned. Liberty is bad. Avoid.

Worst experience buying a new car in my 50 years! I purchased a new 2024 vehicle at night only to…read morefind in the day that there's rock chips and a dent. After discovery I took it back to the dealer and they told me to take it to their body shop and they would repair it. Upon finding out how much it was going to cost to repair it they have reneged and it's nothing but arguing and nastiness on their part. Friendly people until they get your money and then rude and dishonesty. My first experience after moving here a couple months ago, these people can go to hell!

If there was an option for negative stars, Granite Motors would deserve it…read more We brought our daughter's 2016 Buick (with give or take 75,000 miles) into their service department because the check engine light kept coming on. The service writer told us the turbo was the problem and that it was covered by warranty. We were shocked, so we asked THREE different times if he was certain. Each time, he confidently reassured us it was covered. Based on that guarantee, we agreed to move forward and even requested pricing on additional maintenance. By Monday, after hearing nothing, we called--only to be told: "You're going to be upset with me." Suddenly, the story changed. Now the turbo wasn't covered. The excuse? He "fat-fingered the VIN number." This wasn't a one-time slip-up; it was repeated misinformation given three separate times. That's not just sloppy--it's outright negligence. Even worse, the service manager and dealership manager admitted fault, yet the best they were willing to offer was a measly $230 off labor. Then, instead of making things right, they started avoiding us altogether. At one point, their response was literally: "Well, you're more than welcome to come and get your vehicle as we don't have to do the work." That statement sums up the culture at Granite Motors: zero accountability, zero integrity, and zero respect for customers. They admitted fault and still refused to honor their word. That's not customer service--it's a bait-and-switch backed by arrogance. We will never do business with Granite Motors again, and we strongly urge anyone considering them for sales or service to take your business elsewhere. There are plenty of dealerships who actually stand behind their word. Granite Motors is not one of them.

Good pricing, told the salesman what I was looking for a mind they found me options. I didn't feel…read morepressured.

Absolute worst dealership!!! Do not go here they will screw you bad! They do not work with you at…read moreall! They just repossess your car. Awful customer service I was hung up on 3 times! And I am not just bitter. They are awful.

Stay away from this dealership unless you really know what you are doing, then stay away anyway…read more They really took my grand-daughter on a piece of junk, and then sold her on their financing with a rate that should be considered loansharking. I'm sure there are some good dealerships in rapid, but you still need to know what you are doing. Research the internet for valuable information on how to buy a car and what is fair price.