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    Family Pool Maintenance

    5.0 (2 reviews)
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    Services - Family Pool Maintenance

    Pool chemical testing and balancing

    Pool cleaning

    Pool draining

    7 More Services

    Pool inspection

    Pool installation

    Pool maintenance

    Pool remodeling

    Pool repair

    Pool skimming

    Pool winterization

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    1 month ago

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    Mark B.

    Thank you for your kind words. Means a lot to small business.

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    8 months ago

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    Mark B.

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    Chas Pools

    Chas Pools

    1.0
    (5 reviews)

    AVOID AVOID AVOID AVOID AVOID!!!!!…read more They did a crap job and then treated me rudely. They literally said "It's not our job to make your pool swimmable."

    Chas Pools originally put our pool in over 17 years ago. Joe Chas was wonderful to work with and…read morethey did an excellent job. However, since Joe recently passed away the company has gone down hill drastically and very quickly. We contacted them in August 2023 to put a new liner in our pool before the following pool season. We spoke with "Joyce" who quoted a price that we found acceptable. We were told that someone would be out to take additional measurements because some of the measurements on the original blueprint were missing. Unfortunately, no one showed up to take measurements for over 8 months. When they finally showed up (mid April 2024) to take the missing measurements they apparently STILL did not take the appropriate measurements! But that didn't stop Joyce from calling us while we were on vacation to tell us that they had the measurements they needed and to come in and make the down payment so they could order the liner. However, because of their unprofessionalism and excessive delay, the cost had almost doubled from the original quote we were given 8 months prior. But, I still went into their office as soon as we got home and made the down payment. After writing the check, I was rudely told by Joyce that we were now 14th on the list because others had made their down payments before us. Even though we had started the process 8 months prior and was only waiting on THEM, not the opposite. In addition we had made several attempts to find out when they would be out to take those additional measurements, to no avail. But because of our previous great experience with Joe Chas, we were still hoping for the best. Our check was cashed the very next day. Boy were we happy thinking that things were finally in motion. Yeah right! After not hearing anything for a few weeks we called in early May 2024 to see what number we were on the list now, because naively we were still hoping to have our new liner completed by Memorial Day weekend. Boy were we surprised to find out that not only had Joyce not even ORDERED the liner but that even more measurements were needed! What? And of course she refused to commit on a time frame for when those measurements would be completed. Nor did she have an explanation for why she had called us, 3 weeks prior, to tell us that she had the measurements and to come in and make the down payment. Now here we are, another 4 weeks later (6 weeks after they cashed our check) and no one has shown up to take these so-called additional measurements and our liner has still not even been ordered. Not once did anyone even have the courtesy to contact us about anything, after the check was cashed. It was always us contacting them. And here we were thinking we were finally moving right along in the process that we had started almost a year before. But sadly, the only thing we've ever gotten from Joyce is excuses, finger pointing, unprofessionalism, dismissiveness, irritation and downright rudeness. So a few days ago, my husband told her (via email because she refused his calls multiple times) that we were canceling with Chaz Pools and wanted our money back. At this point, we had no other choice because it was obvious that since Joe passed away, the business was deteriorating quickly. And, truthfully we didn't trust that they were even going to be able to stay in business long enough to complete the job. And then we'd be out all that money. She just rudely responded ok. Never apologized, never tried to make things right! Absolutely nothing! So today my husband went into their store to pick up the check. When Mrs. Chaz saw him she was very nice and greeted him. However, when Joyce saw him she didn't say 2 words to him. She just called Mrs Chaz into the office and then several minutes later Mrs. Chaz came out with a check in hand and told my husband that she was sorry things didn't work out "but everything happens for a reason"! WTH DOES THAT EVEN MEAN? The business owner told a very unhappy customer that had done business with them for almost 18 years and had wanted to continue doing business with them but had been lied to (multiple times) and had been treated so shabbily by their employee that they no longer wanted to continue doing business with them and her response was that "everything happens for a reason". Obviously everyone has the right to make their own decisions on whether or not they want to do business with these people, but don't say you weren't warned!

    Family Pool Maintenance - poolcleaners - Updated June 2026

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