Absolutely thrilled with this company maintaining my pool this season. Professional and…read moreknowledgeable staff who do a great job cleaning the pool and keeping it running smoothly. I enjoy the pool without any stress as I know Blue Waters is taking care of everything.

From the owner: Blue Waters, Inc. (Blue Waters Pool and Spa Service) is a mobile service company specializing in…read morethe service and repair of residential in-ground swimming pools and all makes and models of spas and hot tubs. We maintain a year round staff of trained service people and a fleet of vehicles ready to help meet your pool and spa service needs. Service is our only business. We are not a builder of pools or a retail store. We exist only to solve problems with or enhance your existing pool and/or spa. Our main goal is to make sure you spend more time enjoying and less time maintaining your pool and/or hot tub. Blue Waters, Inc. has a local service area that includes Baltimore County, east of Interstate 83 (view), and all of Harford County, Maryland. We offer a wide variety of services and service plans to meet all of your pool and hot tub needs.

Customer service is pleasantly responsive and they've performed several jobs for me. New pool…read morecover, closing, and winter service have been completed when scheduled and the people doing the work are very nice and helpful.

I am writing this review regarding the service department at Sparkle Pools. Tammy was prompt,…read morecourteous, and had the estimate to us within 24 hours! She had the parts needed and due to the urgency of the situation- she had 2 technicians at my home within 48 hours of contacting Sparkle Pools to not only fix the containment piece of our filtration system but to diagnose and fix our pool heater. Both technicians were knowledgeable and were able to communicate what they were doing and how to keep the system running without future issues!! Thank you Tammy- Thank You SPARKLE POOLS!!

Being new to the area last summer after moving up from TN, I used Matt because a neighbor uses him…read morefor cleaning their pool. This is my first pool, so I've been leaning as I go, and I had to trust what I was being told originally. I felt like I spent a lot of money and wasted a lot of time for very little, and their lack of communication was dangerous. I bought a new pool cover from them, which I knew I needed. They installed it, but didn't bother to tell me that they hadn't finished anchoring it because they needed to install some new anchors. I let my dogs out thinking it was secure since they had left without communicating otherwise. My foster puppy ran right across the area that wasn't anchored and easily could have fallen in, gotten trapped, and drown. Thankfully, she jumped off of it right as that anchored corner gave I also had them install a new filter, and they failed to tell me that they hadn't reconnected a pipe after installing it. This resulted in water spraying everywhere in my garage after turning my filter on the first time. Generally speaking when I contacted Matt, he was responsive, but his team repeatedly failed to communicate important information.

A 150 dollar service call just for them to come out and tell me what I already knew, the reason I…read morecalled, and not fix it

Came in a built our pool in two days. The crew was well organized and polite. They were very…read moreaccommodating and looked to make our dream pool a reality!

Great people to work with. They communicated with us every step of the way. They were true to their…read moreword and on time every step of the build. We are so happy with our sparkle pool and use them again, if we ever moved.

AVOID AVOID AVOID AVOID AVOID!!!!!…read more They did a crap job and then treated me rudely. They literally said "It's not our job to make your pool swimmable."

Chas Pools originally put our pool in over 17 years ago. Joe Chas was wonderful to work with and…read morethey did an excellent job. However, since Joe recently passed away the company has gone down hill drastically and very quickly. We contacted them in August 2023 to put a new liner in our pool before the following pool season. We spoke with "Joyce" who quoted a price that we found acceptable. We were told that someone would be out to take additional measurements because some of the measurements on the original blueprint were missing. Unfortunately, no one showed up to take measurements for over 8 months. When they finally showed up (mid April 2024) to take the missing measurements they apparently STILL did not take the appropriate measurements! But that didn't stop Joyce from calling us while we were on vacation to tell us that they had the measurements they needed and to come in and make the down payment so they could order the liner. However, because of their unprofessionalism and excessive delay, the cost had almost doubled from the original quote we were given 8 months prior. But, I still went into their office as soon as we got home and made the down payment. After writing the check, I was rudely told by Joyce that we were now 14th on the list because others had made their down payments before us. Even though we had started the process 8 months prior and was only waiting on THEM, not the opposite. In addition we had made several attempts to find out when they would be out to take those additional measurements, to no avail. But because of our previous great experience with Joe Chas, we were still hoping for the best. Our check was cashed the very next day. Boy were we happy thinking that things were finally in motion. Yeah right! After not hearing anything for a few weeks we called in early May 2024 to see what number we were on the list now, because naively we were still hoping to have our new liner completed by Memorial Day weekend. Boy were we surprised to find out that not only had Joyce not even ORDERED the liner but that even more measurements were needed! What? And of course she refused to commit on a time frame for when those measurements would be completed. Nor did she have an explanation for why she had called us, 3 weeks prior, to tell us that she had the measurements and to come in and make the down payment. Now here we are, another 4 weeks later (6 weeks after they cashed our check) and no one has shown up to take these so-called additional measurements and our liner has still not even been ordered. Not once did anyone even have the courtesy to contact us about anything, after the check was cashed. It was always us contacting them. And here we were thinking we were finally moving right along in the process that we had started almost a year before. But sadly, the only thing we've ever gotten from Joyce is excuses, finger pointing, unprofessionalism, dismissiveness, irritation and downright rudeness. So a few days ago, my husband told her (via email because she refused his calls multiple times) that we were canceling with Chaz Pools and wanted our money back. At this point, we had no other choice because it was obvious that since Joe passed away, the business was deteriorating quickly. And, truthfully we didn't trust that they were even going to be able to stay in business long enough to complete the job. And then we'd be out all that money. She just rudely responded ok. Never apologized, never tried to make things right! Absolutely nothing! So today my husband went into their store to pick up the check. When Mrs. Chaz saw him she was very nice and greeted him. However, when Joyce saw him she didn't say 2 words to him. She just called Mrs Chaz into the office and then several minutes later Mrs. Chaz came out with a check in hand and told my husband that she was sorry things didn't work out "but everything happens for a reason"! WTH DOES THAT EVEN MEAN? The business owner told a very unhappy customer that had done business with them for almost 18 years and had wanted to continue doing business with them but had been lied to (multiple times) and had been treated so shabbily by their employee that they no longer wanted to continue doing business with them and her response was that "everything happens for a reason". Obviously everyone has the right to make their own decisions on whether or not they want to do business with these people, but don't say you weren't warned!

They don't not stand behind what they sell ! We paid almost…read more60k for an inground pool a year ago , now the pool deck rain water runs back into the pool which is especially a problem in the winter . which means you have to pump the water it a couple times in the winter. The concrete should always be pitched away from the Pool not toward the Pool. Along with our Omni salt, wired incorrectly, and has blown out the circuit board and he will not stand behind any of it. He blames it on everybody ! WI'll do anything to help you. Please do not hire this company they will not help you or stand behind what they have done .

Absolutely horrible company. Paid for a new liner that was not installed correctly, lots of divots…read moreand dents as well as a couple wrinkles. The divots and dents could not be noticed until first time in pool and and that point it's too late and it can't be fixed. Also when the skimmer was reattached it dripped and I paid to have them replace it and it still leaks. Then on top of that the beginning of the next season the liner unattached in an area. I called thinking it would be covered by warranty, but I was charged and paid the bill. The very same thing happened again this year so I called and told them this needs to be covered under warranty. The girl I talked to agreed as long as it was not my pool causing the issue. They came out to fix issue, it was nothing to do with my pool, and he was done in less than 15 minutes. I thought that was the end of it but I got a bill for in the mail for $275, so I called and explained that I should not be charged for this. They decided to take $100 off of bill but that's still $175 they want to collect for something that should have been covered as a warranty as agreed and was here less than 15 minutes. What a racket!!! I would never do business with this company again and I'd advise anyone thinking about using them to steer clear.

Wow! 1) appointment is on time 2) problem (leak) diagnosed within minutes 3) solution provided 4)…read moreand fixed - at a reasonable cost = one happy customer!

Brian The HotTubMan is amazing! My older model hot tub had been out of commission for years and he…read moremade it like new. Cracked wet ends, dead pump and control panel. He helped me assess whether it was more cost effective to repair or replace. He came out, fixed everything up and the total came in below estimate! His troubleshooting is incredible. When a later problem with the lights watchdogged the control board he diagnosed the problem to a single fuse over the phone. He sold me the fuse and showed me where to install it. The whole problem was found and fixed in the same day. Brian is smart, efficient and dependable. I highly recommend The HotTubMan!

They came over to test myclorinator and found that it was defective. Will provide the replacement…read morecost along with the pool cleanup. My wife and I were very impresss with luke and berry. Thank you for the professional contact. Joe

They are very reliable , and communicate well . In addition…read moreto routine cleaning and maintenance , they are able to fix mechanical issues.

I would recommend anyone considering a pool to contact Laurie at Carter Aquatics. Not having any…read moreexperience with building and maintaining a pool and living 480 miles away. I felt left me at a disadvantage. Laurie not only walked me through design she advised all options, costs for each and suggestions as to what would meet my needs. Her patience knowledge and willingness to educate was extremely helpful. Because of Carter Aquatics I was able to make sound decisions and build my pool for a great price. Laurie also recommended Chris for maintenance. Chris is one of the most reliable and easy to work with individual I've come across in years.

From the owner: Carter Aquatics is a custom pool building and renovation company specializing in shotcrete pools.read more

I acquired a pool with a house I recently bought. I had no history with it, but Kyle showed up a…read morefew days after we connected and got right to work draining, scrubbing and ultimately getting my pool and opened for me within about four days! We had no idea when the pool had been last used, or what condition the pumps and parts were in. Kyle talked me through what the process might look like if it needed new parts etc, but luckily everything was in good shape and Kyle got it opened and ready to use!

We contacted Dot's Pool Service to remove algae, clean our pool, balance the water, and get it…read moreready for the summer season. Unfortunately, our experience did not meet our expectations. The technician was at our home for less than 30 minutes. He vacuumed the pool briefly, treated the water, and then informed us that his pool vacuum had stopped working. When he left, the water actually appeared greener than it had before he started. There was no effort to remain and monitor the treatment or ensure the pool was improving. When we asked whether the pool would clear up, we never received a direct answer. Afterward, we communicated through Yelp regarding the pool's progress. We were repeatedly told that we had a phosphate issue and should have the water tested. However, we hired them a professional specifically to diagnose and treat the pool, so we expected water testing and guidance to be part of the service we paid for. The technician also stated that he would return to vacuum the pool again if we were not satisfied. That follow-up was necessary because the leaves and debris on the bottom of the pool were never completely removed during the initial visit due to his equipment failure. He communicated he would be there sometime the upcoming week no definitive day and time. (Red Flag) Unfortunately, he never contacted us again to schedule that return visit, nor did he follow up to check on the pool's condition. In the end, we purchased our own chemicals and successfully eliminated the algae ourselves. We then hired another pool company to finish the job. They scrubbed the pool walls, vacuumed the entire pool, tested and balanced the water, provided us with a detailed water test report, and left us with a crystal-clear blue pool before leaving our property. They also gave us instructions for maintaining the pool ourselves or using their services in the future. That level of service is what we expected when we hired Dot's Pool Service. Our disappointment was not just with the results, but also with the lack of follow-up, communication, and accountability. We genuinely wanted to support a small business and had high hopes, but our experience was very different. Clear communication, reliability, and standing behind your work are essential in any business. Based on our experience, we cannot recommend Dot's Pool Service and would encourage others to consider other options.