I just took advantage of the valet service they offer, and I couldn't be happier. They picked up my car just before 9, and had it back to me before noon. I had the Works, which is synthetic oil change, tire rotation and check of brakes, and all fluid levels. Let's hope they never eliminate the valet service. I used to have to Uber back and forth for service at the Ford Dealer in TX, Mark W, Meriden, CT read more

We've been serviced at Dowling Collision many times over the last thirty years. They are thorough, impecable detail and answer all questions until you are comfortable. It's a tough business I'm sure, one I don't know much about and I am grateful to have a place to go that is trustworthy, upfront and professional! read more

came to Dowling Ford in Cheshire when I went on line to schedule a recall service. While I was making an appointment there was a special deal offered for a free oil change and tire rotation it indicated $79.95 value as I read it. I'm a senior citizen so it seemed like a good deal as I have been looking for a new Ford Dealership to use and this add brought me in. During the service evaluation they never told me in advance that the service was not as the add indicated. Only after they had my vehicle did they tell me about this. They also recommended I change the air and cabin filter I had told them to do for $190 until the bait and switch with the oil change. I then told them no I'll pay for the oil change. I did speak with your service manager (Jordon Boots) about this concern. He was very disrespectful he indicated it's not like Dowling Ford is a food bank, like I needed to use a food bank what an ugly statement to make and smiled while stating it. I left there feeling horrible the way he spoke of me. If this is how you treat new potential customers, seems a strange way to gain them. I will be sending this same communication to Ford corporate customer service to let them know how I was treated as three time Ford F150 purchaser. I was very impressed with your service advisor Andrea Piccorillo(997). But your service manager Jordon Boots is very disrespectful and lacks proper communication and shouldn't judge people because they complain. I suggest he could use some proper communication and empathy management training. I was in customer service for over 25 years and realize how difficult service can be, but I never pre judged people or made them feel like they were getting over. I always worked to get a good resolve for both. Sorry for this long email Thank you Anthony Wagner read more

sale of my new raptor was flawless. very Small ding on drivers door that they offered repair right away. They had all paperwork and details worked out before I arrived for a speedy sale. Which I appreciate. thank you read more

ABSOLUTE CROOKS! AVOID! AVOID! AVOID! I don't even know where to begin with this place. My truck needs work. They tell me it will take 15 hours and will need it for a few days. I get a call the next day saying it's ready so I am thinking "great, it won't be as much since it took less time". Not at this place! When I pick it up and question why I am paying 15 hours of labor for a job that took 8, the moron service guy attempts to explain it to me by saying "it's billable hours just like lawyers". REALLY? So your business model is based on the biggest crooks on the planet, lawyers?!? And he actually has the gall to tell me "that's how master technicians make their money". So here is how a conversation to hire someone at Dowling goes... "hey master technician..you should work for us. We make up some artificially high billable number we give to customers. We tell them 15 but it only takes you 5. They have no idea! We do that to two customers every day, and we are making 30 hours of labor but you only work on the vehicle for 10. It's a win-win!! You have been warned! Take your vehicle to a local mechanic and support them. Dowling is by far the worst, most deceptive company I have ever dealt with. And they used to have a great service department but got rid of the guys that cared. Now its run by a used-car salesman with an 8th grade education. I had to pay these idiots to get my truck back. If I can save ONE person from going there, I guess my civic duty for the month has been accomplished. Like I said, you have been warned! read more

To reiterate, my relatively new Ford F-150 PowerBoost (Hybrid) Crew Cab pickup truck blew its' 10 speed automatic transmission in it when it had only 10, 700 miles on it. And, it took them 6 weeks to get the parts needed to rebuild it. That's about 5 weeks too long. As if that's not bad enough, Lauren Dowling, dealer/ principal, et al., that she had supposedly entrusted to "do the right thing," prior to all of these matters taking place, went out and apparently hired ALI BABBA and the 40 thieves, none of whom had any privilege and /or authorization from me for them to do so, went "shopping" in the rear compartment /rear seat and initially took 2 sets of custom made CARHARTT seat covers, two headrest covers, an $80.00 DICK'S Sporting Goods bag full of their clothes which I bought there on sale, a new set of FORD front l chrome tow hooks, ..... AND WE'RE STILL COUNTING! Interestingly enough since my truck was finally returned to me (a decorated and disabled Vietnam Era Veteran who is unable to operate two vehicles simultaneously) one of the set of custom made CARHARTT seat covers previously told to me that supposedly the U.S. EPA declared that they were at a Toxic (Deadly) level of supposed containments and told DOWLING FORD that they needed to be disposed of, burned, chemically, et cetera. This was all a ruse which was of many of the lies and fairy tales told to me throughout this bizarre, unusual, highly illegal debacle. DOWLING refers to all of the items that her people had stolen from me as ALLEGED. I have a receipt and an invoice of what I had paid for at two of the stolen items. They aren't ALLEGED, because I actually owned these items as I owned all of the stolen items that aren't in my truck anymore which they were prior to all of this highly unlawful noise. LAUREN DOWLING then pulled a classic SKEL / PERP suck head play and she called the Cheshire Police to be "protected" from me. If that isn't rich! She's not out a thin dime, and several of her employees; her subcontractor's employees have enriched themselves quite handsomely at great losses to me. No one should give a dollar of their business to her, and her Criminal Organization. Please do not reward her, her employees for lying and attempting to covering up all of their criminal activities, her sub-contractor and / or his lying, thieving employees lying. I'm waiting to hear her "sell" such garbage affirmative legal defenses to the court. She will need to tell 8 jurors and 2 alternate jurors that I, unlike all other U.S. Citizens, DO NOT ENJOY a U.S. Constitutional 4th Amendment Right to "Ownership of property. At least, I'm not entitled to own any of my property that was illegally taken from my vehicle by members of the DOWLING FORD CRIMINAL ORGANIZATIONS. Good luck to her and her $1,500.00 per hour COS COB CT Affluent lawyers which only she can afford. Any one who reads all of this righteous truthfulness should ask themselves; "Would you buy a car from Lauren Dowling? Would you bring your car into Lauren Dowling's service department to have it serviced? Would you buy any nuts, bolts, attachments, or anything else is being sold by Lauren Dowling and /or any individual who is in the employ of the DOWLING FORD CRIMINAL ORGANIZATION. If anyone who has read any or all of the foregoing has any questions, comments or concerns re: any of the foregoing, then please do not hesitate to call me at my contacts, below, Thank you, and good luck and best wishes to you all, BILL PARKS (860) 639-6699 bparks1578@aol.com read more

ABSOLUTELY THE BEST BUYING EXPERIENCE IN MY 60 YEARS ON EARTH ! I'm naturally a somewhat skeptical person, "don't expect a lot & you'll never be disappointed" is my motto, but Dowling Ford & their team of down to earth professionals went miles & miles beyond my greatest expectations in #1 - ordering exactly what we wanted in our new Bronco Big Bend, #2 keeping us informed during the LONG build wait (it was a Bronco after all !) & finally #3 making the delivery day fast, easy, & most importantly enjoyable! I'll work with actual family owned over corporate "family " any day. While the "big boys" are charging thousands $$$ over MSRP & calling it market value adjustments after your vehicle shows up, Dowling Ford kept their word WITHOUT me having to ask for it in writing, I was just that comfortable with them. Thanks Beth, Dan, & Asher for the wonderful experience, looking forward to doing it again when my Maverick shows up ! read more

Dowling Ford - Car Dealers Near Me - Cheshire, Connecticut

See all

Brought my truck to Dowling 2 weeks ago for a check engine light that came on and my heated seats weren't working. This was on a Tuesday. They called and said the needed to order parts and they won't be in until Thursday. Can I leave my truck? I told them no, I will bring it back Thursday. Dropped it off at 8:00 am and the girl told me she would call later to let me know how it was going. She never called so, I called at 4:30 in the afternoon and she said the check engine was fixed but, they needed to take the seat out and replace the heat coils and that will take 2 days. Can I leave my truck over the weekend? I said No, I will drop it off Monday. So, Monday morning at 8:00 AM I dropped it off. Never heard from them so, I called at 4:00 PM and she said they were working on it, and it won't be ready until tomorrow. When I got off the phone, I check the location of my truck on My Ford App., and it said my truck was parked in the back lot for 13 hours?? So, the next morning at 8:30, I checked the app again and it didn't move. Checked again at 10:00 and again at 11:30 and it hadn't moved. So, I took a ride to see what was going on and my truck was still in the same spot as it was when I dropped it off Monday morning at 8:00 AM. I went inside and asked the girl if my truck was done because I see it in the back. She said she would check. When she came back, she said, the technician didn't get to the parts dept yet but, he will be done today. So, I showed her the app on my phone that my truck had not moved in 2 days. She almost shit herself. She didn't know what to say. I told her to give me my key and I left. When Scott Logan, the service manager, emailed me thanking me for being a customer, I told him my experience, and this was his reply. Tim, Thank you for sharing the details of your experience with me. I'm sorry to hear that things were handled so poorly. I've already spoken to both the service advisor and the shop foreman to ensure that issues like yours are handled differently in the future. I know this doesn't make your experience any better, but hopefully we can learn a lesson from your feedback and be better in the future for other customers. I hope you have a fantastic Thanksgiving. I told him "Good luck with that". Isn't that great? They inconvenience me and lie to me for over a week and that`s how the manager handles it. I`ll never go back to Dowling Ford Service again. read more

Went in with a transmission problem that was a software issue. Well known problem to multiple owners of the same type of vehicle . All I needed was a software update. Was told that it was a hardware problem with the transmission itself. Updated the software myself and it works perfectly. read more

Just go to Howard Warnken if you need to purchase a truck. We purchased a used 2017 Ford F-150 and we couldn't be happier. We had our mechanic check out the truck and it is a gem. Howard is honest and easy to work with. He is not a slick, chatty salesperson. He gets right to the point and delivers excellent service and supplied us with all the information we needed to make an informed decision. We don't ever buy used vehicles; so it was a big leap for us, but Howard got us to the right decision without applying any pressure. Quite the happy campers. Gary and Jen read more

Dowling Ford - New Used 2017 Ford F 150 for towing. Extremely happy campers! Thanks Howard. 2/8/2020 - Car Dealers Near Me - Cheshire, Connecticut

Got a car from Dowling this week and had a really great experience. Dan worked with us to find a car that was perfect for, his communication was great and made me feel like they really cared about finding the car that was perfect for me! He was friendly and personable and made the whole car shopping experience painless and enjoyable. They have very fair prices and a wide range of selections. If my family or friends are in need of a new car I will definitely send them to Dowling! read more

Wow. Where do I even begin? Everything about this car buying process was easy, painless, and most importantly, honest. I have never encountered a dealership like this one. Most of time they are filled with employees that do not care about you, only your pockets. That is not the case here. You are completely taken care of at Dowling. I came here last week to test drive a Bronco Sport. I didn't intend on buying anything right away. I wanted to feel the car out first and save a bit more money for my down payment. Dan was my salesman and there was absolutely NO pressure whatsoever. I let him know what my intentions were, and he educated me on everything I needed to know. This was my first car purchase, mind you. Every other car I've owned was given to me by family so you can imagine the amount of anxiety I was already feeling. Dan asked if he could check in with me after a few days to which I said was perfectly fine. Sure enough, I was the one calling HIM the following week to ask if we could start the buying process. The only time I felt anxious was waiting for Dan to call and let me know whether I had been approved. After he let me know that I was approved, I met with Asher in the finance department. Again, I felt zero pressure. Asher is very kind and was accommodating to my needs. Just like with Dan, Asher educated me on everything and took his time explaining every option to make sure I was comfortable with the decisions I made. I highly recommend Dowling Ford, especially if this is your first time buying a car! read more

Dowling Ford - Car Dealers Near Me - Cheshire, Connecticut

We recently purchased a vehicle from Dowling Ford. Its a great dealership that will treat you like family. Not pushy at all . Very attentive to your needs. Ask for Fran. He will make your purchase easy, and stay with you all through the process. We will be buying all of our cars from Dowling from now on. read more

If I could give this dealer 0 stars I would. I bought a car from them mid June, less than 3 years old with less than 22k miles. This car has had water leak issues, electrical issues, radio issues and more. The 2nd day after I brought it home, I contacted this dealer about the issues. They seemed uninterested to help and told me to bring it to a local Toyota dealer of mine. I dropped the car back off at their dealership to have the issues resolved. It took 3-4 weeks to get the car back (mind you I only had it for a few weeks at this point) and no loaner or anything was offered. I picked the car up to find out there were more issues and the ones I brought up had worsened/ been ignored. After months of fighting with Rich Perry, sales manager, I got absolutely nowhere so I ended up bringing it to a local Toyota dealer that I trust because he had little to no care about the problems I've been having. I've now been without the car for 2 months and they're willing to do nothing to help me out. They've consistently ignored my messages and said there's nothing they can do to help. In total, I've been without the car, making payments on it for about 3 out of the not even 5 months I've owned it. If you're thinking about buying a car here, I very highly advise against it. This was the worst buying experience I've ever had. Do yourself a favor and look for somewhere else to buy a car. I've been waiting to update this review to a positive one hoping they would change my experience around but they've only made it worse. read more

Today I picked up my fleet vehicle from Joan at Dowling Ford. The service was five stars, the set up, vehicle training and professionalism was five star service. I will always get my car at this dealership thanks to the great experience provided by Joan read more

Dowling Ford - Car Dealers Near Me - Cheshire, Connecticut

Had a bunch of recall stuff that needed to get done....everything was handled very professionally. Mike was able to coordinate everything for me in service...from drop off to pick up. Even when there was an issue, it was taken care of expediently and to expectations. HIGHLY recommend these guys!!! read more

Scheduled an appointment to come buy a car. Confirmed that I was coming day of. Both myself and my partner took the day off of work and drove nearly 2 hours one way. Literally 1 mile away from the dealership they called me to say that they sold the car. Extremely unprofessional. Classic scummy car dealership. Don't waste your time here because they clearly don't respect it. read more

I contacted four different dealerships to find the basic work truck I needed. Vinny at Dowling Ford was the only salesperson to follow up and get me just what I wanted. No pressure, no hassles, just a great buying experience! read more

I've had most of my cars worked on at the Dowling Ford body shop over the last 30 years. I've been more than satisfied with the results. The manager Bob is most easy to work with. And I've never had a problem with the quality. And the car is always ready when they say it will be ready. It's the best there is. read more

I purchased our 2022 Ford Bronco from Dowling Ford and was very impressed on how smooth the whole transaction went. The salesman kept us in the loop with delivery and they gave us different options with financing. It was a very positive experience and I would recommend them. read more

I highly recommend avoiding this dealer The first time I walked in I was prepared to purchase a f250 that evening only to be snubbed by a salesman. The 2ed time I was turned away by the service department due to the fact I did not purchase the truck from them and then later when confronted tried to back peddle there way out of it Than just to see how the sales staff would react to my presence long after they would recognize me I stopped in and was again snubbed Apparently they do not need the business Again please purchase your vehicle from another ford dealer Thank you for reading my review read more

After reading all the great reviews about Dowlling Ford I decided to go there to order my Bronco Sport. So glad I did the experience was wonderful, NO pressure. They are very friendly and honest. Even the owner Lauren came out to meet me. Highly recommend them. Looking forward to working with my salesmen Fran when my Bronco Sport comes in. Thank you read more

Io Ford for over 20 years. Always simple honest and straightforward experithyhjhnkyuhkyyònyju Gyj read more

I purchased a 2015 Ford Fusion from this dealership on July 30, 2022, about 2 hours after bringing the car home I noticed the transmission was shifting hard. I immediately called them back and brought the car back the following Monday. They had the car for 5 weeks and said they rebuilt the transmission. When I finally picked the car up and drove it home not only was the car still shifting hard, but there was also now leak and it was making noise while steering. There was also a noise in the rear I kept hearing. I called them back the next day and they had me bring the car back to them. This time they had my car for 2 weeks and said that the noise in the rear was a golf ball rolling around, that there was no leak, the steering was fine, and the transmission was fine, and I just needed to relearn my way of driving. I was told I need to drive the car 1000 miles for it to relearn my way of driving. Now my transmission is shifting even harder, the steering is still making noises and it is still leaking thus forcing me to take it to another Ford Dealership to attempt to have it service correctly as I do not feel safe driving my family around in this car. I have also found that there was information on the vehicle service records, that I received by calling The Ford Motor Company, about prior transmission issues/services that were done on the vehicle that were somehow omitted from the Carfax they had on their website for the vehicle. I feel as though I was deceived when making this car purchase. read more

I just purchased a used car there. There were no high pressure sales pitches, and the sales rep was very easy to work with. I was offered the extended warranty but no pressure to buy it. At closing of the sale there was no BS like some dealers do, trying to add on to the invoice. I was pleasantly surprised! read more

Cars: Cheap. Quality: Amazing. Customer: SERVICE (is awesome. Seriously such a nice place. Especially the staff. They all have a sense of humor and made the experience hilarious and stress-free. Dan specifically was super helpful and nice and made sure I knew everything I needed to know about my Ford Fusion. Amazing company, highly recommend. read more

I have a company car and had to bring it to the dealership to get it fixed for a recall part. All they had to do was re-program a computer chip and it took about 30-45 min. In that time frame I was waiting in the sitting area and the 2 ladies that work the front desk could not say a nice word. They talked bad about other customers, gave the maintenance technicians dirty looks and created an uncomfortable environment. If I can avoid going back - I will. read more

Bought a 2010 used Edge here. Big mistake. Poor buying experience got worse. Car a lemon. Had to replace transmission just after warranty expired. Also we did not check carfax. This car was in an airbag deployed wreck. Other multiple problems. No help from dealer. Salesman MIA. Never again. read more

I still like the people in the office but their scheduling needs help. I dropped my truck off for repair on a Saturday. I told them I wasn't in a big hurry but I was thinking that I would have it back by the end of the week. A week from the following Monday they had not touched it. I am picking it up this afternoon and will try someplace else read more

A few months ago I was in the service area waiting for my cars first oil change; the ladies behind the desk barely noticed that there were people in the same room. They talked about other customers by name, gossiped their co-workers and were flat out rude to people on the phone. I was embarrassed and couldn't wait to get out of there. This morning I called for an oil change appointment and felt like I was disturbing the woman answering the service line. She couldn't have been less interested in making the appointment. I realized that I could take my business elsewhere. I called Bob Thomas in Hamden. They couldn't have been nicer. read more

This is a small dealer, but have great line of vehicles to choose. Best part of this dealer is the salesman, manager and finance specialist all working for a deal to make everyone happy. These guys work well together and come up with best way to fit customers needs and satisfaction. Cant say enough good things about the Ford F-150, but this Dowling really puts best deals together around for sure. read more

I have not purchased the truck yet, but whether I do or not, I cannot deny the folks at this dealership the respect and gratitude I have for their honesty and interpersonal approach. In two days, I've visited 4 big car dealerships and the general atmosphere and connection that Dan and Fran at Dowling established cannot be matched. No sales pitch, no snake oil, no run around, nothing hidden and all as transparent as sales can get. This is a family owned dealership and after being there for just a mere 30 minutes, I can tell they take customer relations serious above all else. They were very, very sweet and nice to my wife and daughters. They were the fifth, but best dealership I walked into regardless of their size when compared to the others. This is a business you can walk into and walk out making friends whether you purchased or not and that is an EXTREME RARITY in the days of sales. The only hesitation I have is not with the price, but only with the color of the truck--of all things rights? I HIGHLY recommend anyone looking to purchase a vehicle to please stop by and meet the nice folks at Dowling to see exactly what I mean. This is how a car buying experience needs to be like and all those big lot dealers need to take note. It's not just just about sales, but relationship! read more

I see I'm not the only one who has had problems with Dowling Ford Service Dept. Specifically the woman working the service desk. First some background. We bought our first cars (a Taurus wagon & a Tempo) at Dowling in 1986. Since then we've purchased five other vehicles from them. And they've handled the maintainence on all of them. Three years ago my wife needed a new battery in her car. I call called Dowling. The woman who answered said If I could get the car started they could replace the battery "Friday." Since it was a Thursday I assumed she meant the car would be ready the next day. When I clarified her statement she said "Oh no. Next Friday." I was shocked that a battery replacement would take over a week. When I pushed back she said and I accurately quote. "Sir, what part of this conversation don't you understand?" I said "are you telling I should go somewhere else?" To which she replied, "Do what you have to do." and she hung up. I called Crest in Woodbridge. (I didn't remember about Bob Thomas in Hamden) The person at Crest asked if I could start the car and drive it down to them. I said yes and did just that. They took my car immediately and replaced the battery. Then they told me that it was still under warranty so there was no charge. We now do all our business at Crest. We've bought three cars there since and I've directed friends and family there too. read more

I got my car fixed there last week. Quick and friendly service. It was actually a bit cheaper than I thought it would be which is rare. Especially for a dealership. read more

We had our company van towed there on a Friday for service since it was unable to be driven. I have a limited number of dealerships that my company can use, and they were the closest. I was told that it wouldn't be looked at until the end of the following week because they were short a mechanic. When I called at the end of the week (no call from them) I was told that a transmission had to be ordered and they should be getting it Tuesday (11 days from the day it was towed). I called Tuesday and was told that the transmission hadn't arrived yet but it was expected that afternoon, and it only takes about an hour to install it. No call Tuesday or Wednesday. I called Thursday morning at 8:30 and was told that the transmission had just arrived and it would be ready tomorrow (two weeks from the day they had the vehicle). I told the person on the phone that that was unacceptable and I needed it back today...it's our company delivery vehicle. He said that it needed to be road tested first. I asked for the service manager, Jackie. I asked Jackie if she thought it was acceptable that we had to wait 2 weeks for our vehicle to be repaired, and she said that it wasn't, but we didn't have an appointment. I told her that I expected the transmission to be installed and finished today. She told me that it had to be road tested first, and stuck to her guns...it wouldn't be ready until Friday. How long does it take to road test a vehicle?? I also called them twice while they had the vehicle and asked on the first call for them to do an oil change, and on the second call for them to repair the passenger side door. Neither was done when we finally picked up the van on Friday. This dealership obviously has no clue what it takes to deliver acceptable customer service. For the entire two week period I didn't receive one call from them about the vehicle's status, and then to be told that from 8:30 am until close of business that day they couldn't guarantee that it would be finished tells me that they don't value my business. I'll be sure to find a dealership that does. read more

I purchased a Ford Edge at this dealership. $500 repair, 1000 miles out of warranty. The service manager claimed that this is highly unusual but made no effort to provide good customer service. I was told , " things are not made with the same quality anymore". I'm not optimistic about the future for this vehicle based on her comments. If I could go back in time I would not buy a Ford from this location, or anywhere else. Very disappointed. read more

I bought a 2013 F-150 in August of 2016 . Great salesman and great service so far. We are looking to buy our next car in the very near future from Dowling Ford. read more

Very dishonest service department, after discussing uneeded /fraudulent and misdiagnosed repairs with the local folks at Dowling Ford I worked with my credit card company and the Ford Factory Customer Relations Department to reverse the charges. I will never go back. read more

Terrible in both the service department and sales. They sold me a used car under the pretense that it was 100% road worthy. After a week I brought it into them as it clearly needed front end parts that were crucial to the safety of the vehicle. The car was under warranty at this point, so I expected to only pay the deductible on the warranty. Once they looked it over, they didn't bother calling me to tell me what they were going to do to the car. I got a call from the GRUFF and RUDE service lady telling me I owed them roughly $500. After arguing with them for several hours they didn't budge. The salesman was trying to be downright deceptive. I ended up paying in $1's. After this, I contacted the BBB. Several weeks later I got a call from the dealer asking me if everything was ok, after demanding a refund again they refused to work with me. Hopefully their BBB status was tarnished for this. Truly unprofessional and downright crooked. 2 years later I turned around and sold the car only to find that I had been deceived when buying the car. It had not only been hit once, but twice. Information they neglected to tell me when buying it. read more