I had to use the bathroom which I clearly know there is 1 available to the public. Person @ counter…read morewas extremely rude & told me there is no public bathroom. My young niece had to go as well. I wouldn't spend a dime in this place!

Horrible. Advertised assistance with wiper blade installation but only if you buy them there. I…read moreasked for a quick assist in locking in my wiper blades & was told "no". No help, no guidance, no nothing. I could do it myself & was willing but wanted some direction. Never will buy from here. Staff is horrible!

Places like these can be a treasure land for mechanics but it's also a gamble because you may or…read moremay not find what you need. The yard size is quite decent with a variety of cars, trucks, and SUV's. I'd say there are probably 100-200 vehicles in there. The only problem is these so called "mechanics" that work in the place tell you they have the part you're looking, but when you get there they don't and you don't find that out until after you've paid an entrance fee into the yard. And it sucks even more if you had to drive several hours from another state just to get there to get ripped off =/ But it's a junk yard so I guess even the inventory system is a piece of junk Moral of the yelp: don't go to junk yards that are two, three states over just to waste your time and money. but for instate residents it's definitely worth a shot for the small fee

Not trust worthy. My experience was poor. Just glad it was not an expensive part. I attempted to…read morepurchase a door armrest for my truck and received a door handle from the wrong model. Description and picture they advertised was clear as day but was a total misrepresentation of what they sent me. Tried to get an RMA # to return the item but was unsuccessful. Left several messages but never a call back. I have a part that's useless to me but they have their $$. I can only hope that I can save someone else from the same mistake.

There customer service sucks And the woman wasn't very…read morehelpful She told the other employee there someone at the counter u can take her if you want poor customer service I will not recommend anyone to go there

lovely experience on this fine saturday. we came in to pry off a pressurized oil cap and ray was so…read moremuch help & so charismatic! give him a raise. thank you : )

Outstanding Service Thanks to Larry at Pep Boys in Hamden I…read morecan't say enough good things about Larry at the Pep Boys in Hamden. On one of the coldest, most miserable mornings, I found myself dealing with a completely flat tire--never a great way to start the day, especially in freezing weather. From the very first moment, Larry went above and beyond in a way that truly stood out. Before I had even arrived at the shop, Larry took the time to speak with me over the phone, immediately understanding the situation and showing genuine concern. That alone made a stressful morning feel a little more manageable. When I finally arrived by tow truck, I was blown away to discover that Larry already had all of my paperwork prepared and ready to go. No confusion, no delays, no extra stress--just efficiency, professionalism, and kindness. Not only was my tire fixed quickly, but Larry also made sure my warranty was honored without any hassle. He handled everything smoothly and confidently, clearly knowing his stuff and advocating for the customer every step of the way. It's rare to find someone who combines technical knowledge with such strong customer service, but Larry does exactly that. What really made the experience exceptional was Larry's attitude. He was friendly, calm, and reassuring throughout the entire process, turning what could have been a frustrating, time-consuming ordeal into a surprisingly pleasant experience. In an industry where great service can sometimes feel hard to come by, Larry truly sets the standard. If you ever find yourself in need of help at the Pep Boys in Hamden, I sincerely hope you get to work with Larry. He is an absolute asset to the store and a perfect example of how customer service should be done. Thank you, Larry, for turning a freezing, stressful morning into a five-star experience--I'm incredibly grateful!

Had a 9:00 am appointment for a oil change they took the car right in however it took them 1 1/2…read morehours to do it. I looked in the garage and the technician was just leaning on the column on his phone. I said something about it and they went out to the garage and came back told me they were " wrapping it up now" . If you have nothing to do on a Saturday I guess this place is for you. Not me.

This is one of the best run businesses in the area. for 20+ years I got my auto parts at one of…read moreO'Reilly Auto Parts major competitors. My wife and I moved to North Haven from Wethersfield four years ago. I went into my local "previous" auto parts store. It didn't have what I need. I then went into this O'Reilly Auto Parts. It completely won me over. I never wetn back. Phenomenal people - beautifully laid out - totally professional. My most recent experience - last week - was I walked into the store - as I so often do - in need of some advice / expertise. There was a friendly young man, Zach. I asked him a somewhat technical question about a piece of equipment I wanted to buy. There were several types at a range of prices. Zach led me - with perfect clarity to the right piece at the right price. Then explained to me exactly how to use it. I walked out - as I always do from this great store - with a COMPLETE solution. Zach is a young superstar on the rise. Great attitude. Knowledgeable. Provides above and beyond service. his extra effort didn't result in any immediate dollars going into the store's daily revenue. But it solidified in my heart and mind why O'Reilly's is my ONLY go to store in their specialty. I recommend to O'Reilly's Auto Trader Corporate. Sneak in a video camera and train it on Zach on any day he works there. You could use that as an absolute role model for training others. All the Trainer would have to do is to edit the highlights of his day, play the tape - and turn to the class and say - "And THAT is how its done!!!". Thanks Zach!

Shout out to Zach who helped a lady in distress when her drivers side wiper "broke" off!! He…read moredetermined it really wasn't broken and reattached the wiper for me as I failed miserably trying to fix it myself. What a sweetheart! Thank you so much!!!

junked my car with them they gave me a post dated check that I went the next day to cash and there…read morewas no money in the bank will never deal with them again. Then when I called them, the gentleman at the desk was very nice. He kept calling the owner and the owner's wife and they ran me around for the whole day. It was the worst decision I ever made. Please there is plenty of junkyards right up the street from them those ones do not deal with Elm city I'm pretty sure all the reviews that are good are probably from his friends and families

I sold them my old pick up. I was not home when they came to get it. The spare tire was in the bed…read more, because the bracket underneath was broken.nThe driver took it out and rolled it into the wooded area in my yard. where I found it weeks later. Talk about an irresponsible asshat move. Do not trust these people.

Great customer care and service best prices and fair Top…read morequality and a lot of inventory options

I've been shopping around through multiple Chevy dealerships in the CT area and by far this has…read morebeen my best experience. My sales consultant Zane was very knowledgeable and showed great hospitality and patience helping me and my wife get in to our new trailblazer. If you want excellent customer service ask for Zane