Madsen is not at all concerned with customer service once they get the job. Joe is simply…read moreincompetent and the designs are flawed when time to execute. Delays upon delays as well as change order costs that were never initially communicated. The craftsmen are solid, but the premium you pay for the busted business process is NOT WORTH IT. Plus, they do use subs for electric work and flooring and those folks are NOT reliable nor do they care about quality. Just find someone else - this company doesn't value the customer experience despite charging tens of thousands of dollars.

I just had my kitchen and 2 bathrooms gutted and constructed by Madsen. My house was built in…read more1926. From initial contact, selection of materials, the installation, they were a true joy. I will say they are honest, totally anal, have the best carpenter, plumber, tile installer, I could have ever hoped for. Most importantly, they care.

Our annual inspection & service was done recently. Mark, the tech, was extremely professional and…read moreanswered all questions we had. I only rated it good due to being informed in May that someone would be out in June. When the last week of June arrived, we had not heard from the company. We had to reach out to JAMAC to ask if/when to expect the service to be done. It took a day or 2 to get a reply and as a result, the tech was assigned to arrive. We got a call from a very friendly person the day Mark was to arrive with an ETA. Mark arrived in the time frame given and appeared to be thorough with his inspection and maintenance. Overall, we have been very pleased and grateful to have the generator and JAMAC available to keep it in good working order.

I compared prices and services for home stand-by generator maintenance and chose JAMAC. They…read moredon't commit to a particular date for service; instead, they group service visits in the same area for the same day, and they leave a tag on your door to say they provided service. This efficency is reflected in their prices. The invoice follows in an email. I found them to be courteous, professional and helpful. Very pleased with service.

I had an excellent experience with Bascelli HVAC and Plumbing and would highly recommend them to…read moreanyone needing reliable, professional service. The job involved replacing my entire HVAC system, and their team handled the project with outstanding attention to detail and customer care. From the beginning, Bascelli demonstrated great flexibility by working around my schedule and adapting to my needs. Their prompt communication made the entire process smooth, as they quickly responded to questions, provided updates, and kept me informed throughout the project. Their pricing was competitive and provided excellent value without sacrificing quality. The team's hard work ethic was clear from start to finish--they arrived prepared, worked efficiently, respected my home, and made sure the installation was completed properly. Bascelli HVAC and Plumbing went above and beyond to deliver dependable service and a quality HVAC replacement. Their combination of professionalism, fair pricing, flexibility, strong workmanship, and excellent communication makes them a company I would gladly recommend.

I just had my air condition and heating unit replaced by Eric Bascelli. Very positive experience…read moregreat workmanship, and great pricing.

I wish I could give them TEN STARS! I cannot say enough great things about Middletown HVAC!!!…read more I provide more details below but the summary is that Middletown HVAC cares for your home like it is their own - such excellent and honest service! Bryan came out to our home twice during a snow storm to ensure our heat was taken care of. That is a level of kindness and commitment I have never seen before! We have a brand new HVAC system that is about 1 year old (installed by a big HVAC company - worst mistake we could have made). The unit has stopped working at least 4 times since its installation so I finally called Middletown HVAC yesterday because it stopped working again. I called at midnight and Bryan (HVAC expert) was at our house in less than 30 minutes! He installed a new thermostat and went on to another house for a repair. Mind you, a snow storm is coming and he was out repairing units for families until almost 2:45am! The next day we realized the new thermostat stopped working, which is indication that something was wrong with our initial HVAC install (done by another company). It is the middle of a snow storm and Bryan had a SNOW PLOW bring him back to our house in the morning to fix the issue. It turns out the prior company incorrectly wired the unit and the thermostat was frying itself. Bryan ordered the new part we needed, fixed the wiring issue and turned off the fuse to the HVAC to avoid a potential fire. He was so kind and explained every step of the repair and the issues he identified. Other companies said they couldn't send techs out for several days but Middletown HVAC had Bryan out twice in the snow! I honestly feel like they care for their customers' homes as if their own families lived there, which is such a rare thing to see!

I have never worked with Middletown HVAC but they responded very quickly to my project request I…read moreposted on Yelp. Their responsiveness made me feel like this is a project I want to hand to them plus their price quote was better than everyone else that got back to me. They quoted me $125 while everyone else had tossed $200-300 ballpark. We scheduled on my few days off so none of us would have to rush through this maintenance. I texted to confirm whether they were still coming down 24 hours prior to our appointment. No response. So I texted them again the same day to make sure he was still coming down. He finally responded and apologize. Then told me he'll be there in the afternoon. Mind you, we are a little further from each other but if the distance was a problem, he could've told me and I would've went with other options but again, the schedule was set. So I was already expecting him. It was starting to get late and still nothing back yet, so I texted again and ask if he would like to reschedule? He finally got back and said yes to rescheduling so since he seems busy, I told him to get back to me at his earliest convenience. It's now February 10th. Our date was January 26th. I still haven't heard from him yet. Not only did I feel like this was a bad tinder date, now the problem that I had with my water heater just became worst. The issue was a burnt smell from the water heater that requires a professional flushing. Now so it's prolonged some more, the heater has burnt right through. It went from a flushing to a whole replacement. I'm giving them one star for flaking out. Should've been more straight forward about not wanting to take the job because my $200-300 maintenance issue just sky rocket into well over $1000. Edit: It looks like the owner has responded and no, I'm not changing my review because there was a scheduling problem. I gave the company the right of way to give me a date because they seem like the busy one and I told them my complete date. I was waiting for them to get back to me about the date. When I hand a job to someone, I'm not going to look around until the company calls me and say that they cannot take the job. I was under the impression that they were still coming around. I have text messages that provide my communication process and the companies responsiveness. I'm not going to show it or anything because it's unprofessional. What else I find unprofessional is when a company text you after you wrote the review with a snarky tone, like I was the one who did something wrong. I'm definitely not recommending this company because if you give a little feedback, they make it seem like you were the problem. No thanks. Again, sorry maybe we were just not meant to work together but just take my feedback as something that you need improvement on. I'm the customer that you kept waiting. Not the other way around. That's the point of the review.

Could not recommend Chris high enough! Prompt, straightforward, and personable. I have used his…read moreservices twice and am completely satisfied! You can't go wrong!

They responded right away. Came and assessed everything and gave me an estimate. To about a week or…read moreso but the got the job done in a few hours and everything has been running smoothly. I can turn the heat on with no leaks and no problem.

We needed a new heater for our house. Gans Plumbing gave us a very competitive price. I also had…read moreour hot water heater replaced at the same time since it was 13 years old and needed to be removed to change out the heater . The staff was terrific to work with. The work performed was completed on time and without any issues. The work area was left clean. I would highly recommend Charles B. Gans.

Gans plumbing sent a plumber - Colin - out to fix a leak and cap a gas line. Colin was terrific! He…read morefixed the leak, clearly explained what he did and walked me through different options to cap the gas. He answered all my questions and also examined a potential leak in my basement. And the price was cheaper than other plumbing services I have used for similar issues. Highly recommend!

I was sooo very Happy with the services and help from the most professional, reliable and efficient…read moreagent, Ron H. that helped me with two toilet running issues/one inoperable for some time. I wanted a recommendation that I could trust - and needed someone I could trust . . . For a new homeowner, this is so necessary and important! It may seem small to some people - but the results to me were seamless, cost efficient and wonderful! THANK YOU RON! Ready to come back for some electrical and remodel challenges? I am sold on RF Bondurant! I didn't know they could do so much! https://rfbondurant.com/ You can't see the difference in the photos - but you get the vibe!

Very nice work at reasonable price. We got an outdoor sink with hot/cold/drain line and got a gas…read moreline hooked to outdoor grill and burner. Pleasure to work with. I would highly recommend to anyone looking for plumbing and HVAC services

Absolutely stellar service and value. These folks are keeping homeownership feasible for regular…read morepeople in the city, especially where houses are on the older side. They are honest, fair, and reliable. I've had re-piping work done, a water heater replacement, and a gas furnace repair with AJ Dauphin. Every experience with their technicians has offered deeper insights into my old home. Without upselling, they've pointed out critical issues and offered solutions. They will truly find the root cause your issue, solve it, and do it affordably. Get the job done right the first time with AJ Dauphin.

Hired them to install a new water softener I purchased. David and Ryan arrived right on time and…read morefinished the job quickly and efficiently. Their pricing was very reasonable. I would highly recommend them!