Total cheats. A capacitor for a heat pump costs $9 online - the most common reason your heat or…read morea/c stops working. So easy to replace a 76-year-old woman could do it. But the reason Done Right cheats old women is that we do our homework AFTER they rip us off. Done Right's guy Joshua Smart charged $755. Then tried to sell me a $720 blue light to "fight mold". BE MINDFUL. I thought I was calling Verizon (recommended), but the computer redirected to Done Right. They probably paid for that.

I first hired them for a heater maintenance check and tune-up and Rich Griner took the time to…read moreexplain everything was doing and educated me about preventive maintenance. Today I had Rich back to check the AC (an AC that Air Temp Solutions was always trying to upsell me on parts and services before I switched), he gave it a tune-up and made sure it was running. Alex Skolfield came to my tenants' home where they said the 2nd floor was not getting much cold air, and he spent an hour adjusting levers on the ductwork, and educating us on how to make sure the HVAC runs efficiently in the summer and winter. I have never had HVAC technicians who took the time to educate me (for free) and did not try to sell me anything I didn't need. These guys are amazing - such integrity. I cannot recommend them enough!

TL;DR: they refused service to long-time clients because we had the audacity to ask for a measly…read more$200 off their HVAC bid. Clients of theirs for years, no complaints. When we needed a new HVAC, we got an estimate from Frederick that was $1000+ over the estimate from another long-time, reputable local company. But out of loyalty to Frederick, we politely asked if they would shave $200 off to come *slightly* closer to this other quote. We actually hate haggling, but had read that you're expected to, for new HVAC. Can't hurt, right? They responded. Had they just said, "No, that's not possible due to XYZ," we would have hired them and paid the full price. But instead the rep explained why it wasn't possible, and then, in a polite but insulted tone, *rescinded their bid*, essentially telling us they would not be doing the job either way. All over a request for $200 off a $7000 job. We were stunned. Needless to say, we haven't called them for anything since, and we're the kind of easy-going, non-complaining customers contractors usually like to have. We got our HVAC at the other place and it's running fine, a few years later. Owner, if you're reading this: I get that you're doing well enough that you don't need to accept anyone's attempt to haggle, and can charge a lot more than the competition. Good for you. I'm purposefully not giving you a 1 star because I don't believe in trying to hurt someone's business. But talk to your guys about not reacting in a personal way to long-time customers. The reaction we got was really uncalled for. Maybe the guy was having a bad day, but you have to leave that behind when you're interacting with a customer, especially an established one. He could have just said "No, we can't do that, but let me know if you want to proceed with us." We would have.

Our original HVAC company said my Carrier furnace was broken. I called this company to get a second…read moreopinion and they agreed with the first company. Alexis, the very nice salesperson, gave me a quote on three systems, and helpful information to review. We chose Joseph Frederick & Sons because they are a certified Carrier provider and they only install Carrier systems. All of the HVAC professionals were friendly and explained the system well. The cleaned up after themselves.

Can't say enough good things about the quality of work and the professionalism of the crew! They…read morewere timely when I had a plumbing emergency. They have also replaced an old heat pump, an old hot water heater and other outdated household items over time. I would strongly recommend them to friends and family who need their type of services.

In the middle of a heat wave, I needed exhaust fans replaced. They need to be vented to the…read moreoutside, which involved a trip to the attic. Paul and Travis worked hard to find a time, first thing in the morning, to accomplish the job. I appreciate their perseverance. Expert workmanship and a fair price. Highly recommend them!

very prompt, friendly & knowledgeable Will absolutely use…read morethem again If I ever need anything!!

I used them again on 3/3/25 to replace 2 hose spigots and a sump pump. I've had similar work done…read moreat a previous house and they were a third of the cost for the same quality work. Amazing!!

Repairman was AMAZING, knowledgeable, courteous, thoughtful, informative. I can go on and on and on…read moreand on.

Liam provided a professional service for me and did a great job. The price was fair and the repair…read morewas executed perfectly. A+

If you need plumbing or heating work done, at an extremely reasonable price, I highly recommend…read moreHastings plumbing and heating! Today they came to install 2 new vanities and ran a new water line n the basement. Their professionalism is beyond reproach and their ability to explain what they were doing and why was so appreciated.

Jim and Jim did a fantastic job almost immediately after I called for a pretty ugly job in an old…read morebasement crawlspace. They were real good guys, explained what exactly happened, what they were going to do to fix it, and left me with some tips for a sink issue I was having as well. Pricing was simple (lots of payment options) and very reasonably priced. You'd be making a mistake to call someone else for your plumbing needs!

We are extremely dissatisfied with Oxford Plumbing and would never recommend them. Our home needed…read morequite a few things when we moved in. We called them to install a water softner, re-rout piping, install a reverse osmosis in the kitchen, install another outdoor spigot for a hose attachment, etc. The filters on the R.O. must be changed yearly that they said they would do when they came yearly to service our water softner. They never came out, after calls. The receptionist said there was a fire at the R.O. plant, the owner would call, and probably put a new R.O. in at a good price after calling them again to come out. We NEVER got a CALL BACK from the owner or anyone! This is just NOT a responsible or dependable business that I would ever recommend to anyone!

I'm thankful to have a local company like Oxford Plumbing and Heating in the area to address those…read moreneeds. We've only used them for heating and air conditioning though as we have another excellent plumber. When we see our usual tech Jose, we know that he will be thorough and will not try to upsell us something that we don't need. Would highly recommend this business.

We had an issue with our 16 year old heater. Several people recommended Ace, so we called. They…read moretold us someone would be out between 10a and 1p. Joe and Anthony arrived shortly after 10 and were awesome from beginning to end. We decided to get a new furnace. Joe emailed and said they'd be at our house at 730a the next day. At 730 Joe and Anthony arrived. The new Bryant heater and Honeywell thermostat were installed flawlessly. We got the rundown on the new system and registered the product. The guys were done before 10a. These guys were personable and did a great job. We will be calling Ace in the future for our HVAC needs. A++

Great service at competitive pricing. Went out for pricing for 6 others and Ace was awarded job…read moreand completed install in 3 hours. Replaced heater only as A/C was working fine, other bidders were pushing for total system install and Joe said why change A/C now if it's not broke. Save ~50% of the cost vs. whole system. New 96+ efficienty Bryant system is working just great. If you're in the market for HVAC system be sure to give Joe and Anthony at ACE a call. ' I'm from Wilmington DE...not sure why CA address showing up.