This place was just awful! I called and asked for the parts department. They took my name and…read morenumber and said they would call me back. After two weeks I gave up for the return call and traveled out to the location. Once I got there there was nobody in the service department reception desk, but there was a sign that said parts I went back to the parts room which looked like somebody's storage area behind a garage and waited. Nobody came three empty desks. I finally found an employee who said that somebody might be in the break room yelled over a wall for them and a young guy came out... With his lunch. I apologize for interrupting his lunch and asked if he could look up if a part was available for me and he said that their system will not allow him to search anything without a VIN number even though it's a general part. After that, I explained that I needed a key for the locking lug nuts on my vehicle And he stated that he recently ordered one for a customer with a similar problem, but then was unable to find it online today, stating that it looks like Mitsubishi may have stopped, producing them or making them available, which didn't make any sense. He advised that one of the guys who works at the facility has one, but he's not back until the following week and everything is under lock and key so he could not help me. Unprofessional, disorganized, not a very impressive facility at all will not likely be taking my vehicle there for service. Would not recommend this place only as a last resort as it just doesn't seem like a professional or capable service company.

Staff was pleasant. There was a problem with the key fob which was thought to be fixed by the…read moresalesperson when he replaced the battery in it. Once at home went out the next day and realized it wouldn't lock my car but allowed me to drive it. Called the dealership and was scheduled with the salesperson to check it out. Upon arrival the salesperson had no clue I was coming he took the fob walked towards service. Once back he stopped by the wall of computers and spoke to a man behind them who just shrugged his shoulders like to bad. When you spend $40,000.00 on a car I don't think it's to much to ask that you fix or replace the key fob

I wouldn't recommend going there at all; their service is garbage and the way they treat customers…read moreis terrible. I took my car in to have a part replaced, and after wasting my time and making me miss work, they told me the part was different--not the right one for my car--and that they had to order it. They said they'd call me when it arrived, but it's been two months and I'm still waiting. It's a lousy dealership.

Worst dealership ever! Overwhelming smell of weed the entire time I was there. Finance guy kept…read moreswitching up the price on me, bait and switched. He was also the rudest person I've ever encountered in my life.

Military family. We purchased this Explorer in October 2017. On my way across country in March…read more2018 the back hatch started to have cracks in the paint which I assumed was a part of the paint recall that was already out from Ford. Over the course of eight years, the back got worse and worse and worse, and started to peel and crack across the entire lower half of the liftgate. This week I finally changed it out as I am trying to sell this vehicle now I took a hammer to the back and revealed that the entire liftgate is Bondo. Back up to 2018 I tried to have this company make things right by getting an auto body to correct the work which they stalled for over a year until I gave up.

This has to be the quickest and most efficient car buy I have ever done! I called on a Friday about…read moregetting a 2023 Nissan Ariya, went in on Saturday a couple of hours before they closed and met with Julius who is Great & I was approved for the vehicle... Monday came, I signed the rest of my paperwork with Javier, also Great and drove home with my 2023 Nissan Ariya Engage e4orce!!! Thank you both for understanding my situation!!! Very Pleasant Experience!!!!!

I purchased a car from this dealer via a trade-in. There was a problem with a missing spare key and…read morea new one costs $2500. Asides from slow responses, things picked up quickly after I applied some pressure. Particularly noteworthy was the outstanding service provided by Kara after I defined some very clear parameters of expectations. She did a great job and showcased her true abilities. I suspect the management team have not been so instrumental in bring out her true potential. Perhaps, if she gets promoted, the dealership can achieve a new level of customer satisfaction. Jasbinder Singh.

I visited Hyundai of Bedford intending to purchase a vehicle and worked with Sean F. After test…read moredriving a used Hyundai Kona, Sean mentioned a 0% APR promotion on the Tucson. I checked the dealership's own website, found a Tucson SEL Premium in their inventory, and gave Sean the exact stock number I wanted to test drive. My wife, my child, and I then waited 20-25 minutes -- only for Sean to bring out the wrong trim (an SEL instead of the SEL Premium). His explanation was that "the lane is closed." I politely asked to see the second SEL Premium that was also listed as available on their site. Instead of accommodating a simple, specific request, Sean became irritated, claimed he had "already shown me four cars" (he had not), and told me I "don't know what I want" -- after I had literally handed him a stock number. I was polite the entire time. I asked to see a car the dealership itself advertises as in stock. That should be the easiest sale of the day. Instead, I was blamed for my own reasonable request and treated like an inconvenience -- in front of my family. A dealership that can't show a paying customer a car from its own inventory, and whose salesman argues with customers instead of helping them, doesn't deserve your business. They certainly won't be getting mine.

Everything horrible. Treated like the sales guy couldn't talk to me unless they pulled my credit…read more Sales guy and finance mgr kept disappearing. Put every single stupid charge known to man on my "special deal." I was like "umm, no to all that and no." Tried to sell me a Lexus mismarked (it was an NX, I was seeking an RX) I figured that out and after 3 more old school sales tactics plus these super annoying disappearing acts, I announced I was going to dinner. I also let them know it was my first stop and wanted to look. Such a waste of my time. They then pulled another classic old school tactic of "what can we do to sell you this car" and I walked right out. Sales guy has called me from every phone number known to man, texted and emailed multiple times a day. Stop that sh*t and I blocked them. Wow. WOW. This woman has never been treated with such a level of epic awful at a car dealership. I've bought many, many cars in my years and these guys treated me like I was an idiot. This girl with the immaculate credit score took HER business elsewhere. I wouldn't buy here ever ladies if there was a fire sale. Good God. Oh wait- it was hail. My bad.

Awful!! Sales rep had to go back and forth between us and a manager. Wasn't able to scratch his…read morenose without permission. We were there for 4 hours...left for lunch due to sales fatigue . Came back and it was another 90 minutes before they sort of gave us what we asked for ... painful ...and they never provided the manufacturers invoice for the car. Had we not done our homework, we'd have payed way more ($5000+) For example, the coating they want to charge you for is NOT part of the invoice, rather it is an add on. The salesman was nice, but not very knowledgeable about the car nor the inventory. When we picked up the car it was still dirty. Looked as though they ran it through the car wash..."period"! We spent another 45 minutes getting them to remove some exterior spots...and put on the license plate...which didn't have the appropriate screws...unbelievable! 0 out of 5 (had to give them a 1 because zero wasn't a choice)

Mike sumpter sold my elderly mother a car with a payment of 800$ per month. A good salesman would…read moresell what would satisfy the customer and be with a reasonable amount for the customer budget. The purchase was a 2023 RAV4 basic edition. The purchase was on a Saturday we went back on Monday and was told there was nothing they could do about her not being satisfied with the purchase (I understand not all dealerships have a 3 day rule). When I tell you this SUV is so basic.

They screwed up the paperwork. They lied about damage to the drivers door. They didn't get me the…read morepaper work i needed to get plates until 10 days after the temp tag expired. (most dealerships get your plates for you.) they were extremely hard to deal with. i even asked for my money back before they shipped it to me and they blow me off. had to make the first payment a week after it was delivered. from the salesman to the manager not one person has done anything to make this right. beware of this dealer.

Firstly, I can't wrap my mind around WHY this dealership has such low ratings here on Yelp. Maybe,…read morejust maybe, attitude is everything when walking into any place of business. I mean, I get it. Most of us dread having to deal with any kind of car salesperson. But, I say if you stand firm but polite on exactly you want, you'll be successful. This is my second time doing business with Kia of Bedford. The first time around I leased a Soul was a great experience. I had no issues this time turning my lease in and pretty much signing and driving a brand new 2021 Soul out of there. Matt B. waited on us. He was very warm, friendly and down to earth. His demeanor was very laid back and not pushy whatsoever. Although we went there on a busy Saturday, we were in and out within 5 hours. Yeah, the waiting is the hardest part. And signing your life away with all of the financial paperwork always sucks, Michelle made it a smooth transition. (I hope I got her name correct!) They played by the rules with the social distance aspects. Everyone had masks on and the waiting lounge was accommodating with chairs spaced 6ft apart. I noticed that they also had a good ventilation system in place. Bravo, guys! Matt B. did his part with the follow up courtesy call the following week, which was nice. My ONLY gripe is having to wait for my new plates and registration. I have to go back and pick them up. That's the STATE for you, though. In conclusion, I would highly recommend giving them a try. They're really not the monsters that so many people seem to think that they are!

I had a very disappointing experience at Kia of Bedford's service department today. I arrived at…read more10:05 a.m. for a rear brake replacement and wasn't given any updates for over two hours. When I finally asked about my vehicle, I was told the technician had to leave to pick up the brake pads because they weren't in stock. After another hour with no communication, I found my Service Advisor, Noah, and learned my car was still sitting on the lift with no technician working on it. I didn't receive my vehicle until 2:10 p.m. more than four hours after arriving for what should have been a routine repair. I also had to ask for my multi point inspection paperwork after paying my invoice. At the Kia of Burton store as I am waiting for my vehicle the service advisor always comes and reviews the multi point inspection paperwork. I'm not sure if more training is needed, but my service was piss poor. I would like to recognize Cheyenne, the Customer Service Manager, for her professionalism and dedication to helping. The Service Manager also provided a 15% discount, which I appreciated. However, the lack of communication throughout the day was unacceptable. Spending half a workday waiting with little to no updates is frustrating. Because of this experience, I'll continue taking my vehicle to Preston Kia in Burton, where I've consistently received much better service.

No pressure at Dealer , was very good at developing a deal that convinced me to buy. Right price…read moreand Right Vehicle; everything went very smoothly!!

Have had my 2015 SLK with 15,000 miles there to be serviced for a power steering leak. The car has…read morenow been in the shop for 3 weeks with no answer on when it will be complete and no call backs when i leave a message.

Top notch experience here with the lovely Serena. What a lovely, welcoming facility, super nice…read morepeople all around. Serena was so kind, but expertly informed about each and every car- their specs, details, etc! Superior product knowledge and exceptional customer experience. I told her upfront I was extremely picky and she delivered 100% beautiful choices and offered flexibility by researching nationwide on a car I had lost in a (rather devastating) accident. It's not a situation anyone would like to be in, but the good news is I'm still here- but my car is not. I did not purchase today from her- and it had absolutely nothing to do with her customer care. She's top tier and deserves a big raise, just for how well she knows these cars. Specs, stats, features... this lil gal can walk that talk. If you're a picky person- you've got my highest recommendation to make an appointment here and see one of these beautiful, fairly priced cars. Highest marks for a top notch experience. The reason I did not buy is (other than picky) I'm mourning a loss of a car I deeply loved. I need more time to hunt. But you all need to see these spectacular vehicles- and please purchase from her- she's amazing. There was some beautiful vehicles on this lot.

The initial purchase felt amazing, as if I had made the best decision ever. The team got me into a…read more2021, when I was looking at lower end cars due to various reasons. A few weeks into my brand new purchase, I noticed some strange noises, I immediately called my sales person (Mike) to let him know that it sounded as if my brakes were bad. They gave me the run around. Oh Mike isn't here today, call tomorrow blah blah blah. When I finally decided to just visit them, Mike test drove my car and confirmed what I heard. He goes back and lets his supervisors know what he witnessed... The supervisor gave him (Mike) a paper stating that my brakes or atleast 1 was replaced brand new. He states "Oh sometimes these brand new parts can sound like that because they're trying to adjust"... I've never heard of that! Fast forward, here I am 2 months into my purchase and I'm getting my transmission looked at and serviced and, get this, the brakes as well... who knew please be cautious, those places like north coast and or buy here pay here company's aren't the only ones distributing lemons. These lemons just happen to look good.

Sales representative was very professional and I felt bad I did not purchase a car from him. The…read moreCar just did not meet my needs.

We called Audi Bedford to see if we could bring in our 2005 Audi A4 Cabriolet convertible for…read moreservice on the top and air conditioning. Last time we took the car in to Middleburg Heights Audi they charged us a lot and did nothing so we thought another Audi Dealership might be more helpful. The first person we talked to said she would have to get permission from her service people to even get the car in for service because they do not usually work on cars that are older than 2011. Later in the day a person called me back and stated that they could work on the car but the diagnostic fee would be $1000. I told her that was outrageous and there is no way I would pay that for just diagnosing the car. I already knew what was wrong with it So much for Customer Service!