Awful experience here. I had some fillings that were done and I had warned the dentist that I…read morestruggle getting numb and I ended up having to get 8 shots in my mouth before I was finally numb enough for him to do them. Afterwards, I was having really bad nerve pain, I couldn't chew anything on either side of my mouth and waited 2 weeks like they said to. after the holidays I called and they were able to get me in to check the fillings. 2 out of the 4 were not bonded to the tooth and one of them was a maybe. They fixed 2 and wanted to wait on the other and see if it 'felt better'. within 24 hours I knew one of the ones that was 'fixed' wasn't. the pain was way worse than it was before. I couldn't eat or drink and was scared to do so because the pain was so bad. I called first thing Monday morning, was told they would call me back, they didn't and I had to call right before they closed. The gal at the front desk answered "Hi Kylee, lets get you scheduled" like she was very annoyed. They wouldn't get me in for a week and a half for a problem they caused even after I explained I couldn't eat or drink due to pain, I felt very dismissed and like they didn't believe me. I found another dentist that was able to get me in the next day to do an exam. 1 of the ones the dentist 'fixed' and the one he wanted to 'wait on' both were not bonded to my tooth and that new dentist redid them. There were air bubbles in both fillings. He was able to get me numb first try after I explained I had a hard time getting numb and I was pain free the next day and could eat just fine. Since I went to another dentist, and insurance only covers the replacement of a same filling after 2 years I had to pay for everything Out of pocket again at this new dentist and have spent way more than I should have had to. do not go here. Terrible dentistry and terrible service.

MIRACLE WORKER - that's what Dr White is! He and his practice White Smiles is a very special…read moredentistry that delivers superb services and an exceptional experience. I feel fortunate to have been introduced to this dentistry, and have proudly settled into it for all my dental needs. Dr White is a master of his craft, his team is highly capable and very pleasant, their office is modern and clean, and their prices are totally reasonable. I'm not ashamed to say that I'm looking forward to my next checkup!

They will try to offer a bunch of extra procedure saying that the insurance will cover them even…read morethou they know they won't and you better pay it or it goes straight to collection

The dentist' never addressed me personally, and while removing a tooth talked to the nurse about…read morewhat good grades he got at school. I asked to speak with the owner, and was surprised when I was hung up on. I called him back and back and pleaded for them to help me relieve the pain of the affection. From what I underssevere as the one I had need to be addressed, otherwise they can become a hazard for the rest of the body. When I mentioned this to the receptionist she laughed. She laughed and said whatever. And then hung up. Now the work that the dentist did on my mouth over the past three years, has left me with what is called chronic ulcers. The surrounding teeth or chipped by the dentist and these chips caused white painful sores on the bottom of my tongue. Sores it to this day have not healed. Sores that the dentist ignored, until I asked him about them, and he referred me to someone else. Nothing was done to alleviate the pain from the sores, sores that I still have to this day. Chronic is caused by the dentist by his work, and were not treat it. I was under the understanding that if the Dennis knew something was wrong with something in your mouth, they have the obligation to tell you. At Family Legacy Dental this is not true. The dentist is there to visit with the nurses, the dentist is there too except Medicaid, did not except the fact that the price they receive is lower. The dentist does not work with people who are individuals without support systems and have disabilities like myself and turning us onto the street with a dangerous infection which ultimately required me to go to a doctor, who looked at it, said that the gums were infected, and gave me an antibiotic. He then referred me to a dentist in cares, one Dr. Wiest in Provo. To make a long story short, this dentist does not care about the patients the owner of this practice does not care about the patients the receptionist and the nurses, all of the same type age and ethnicity, do you not care about the patients. A dentist who could have written me a script and sent me on my Way, chose to allow me to leave with an infection the size of a golf ball, very close to my eye sinus and was actually growing to the other side of my face, with that too bad so sad, and a message from the owner which said we do not want to treat you again and you are no longer welcome in our practice. They will not release my entire records to me, even though I paid for them, obviously, they are going to give me copies of papers that I still have that don't really explain anything other thanThe work that they did on my mouth. They would not give me the x-rays, and they would not entertain for even a second helping me. He caused me grief, and the dentist or the owner neither one of them had the courage to confront me one on one. They let the staff tell me. The staff laughed when I mentioned how dangerous my infection was, and the Doctor Who finally did treat me and my family doctor told me that a dentist who operates an office like that is there for the money not for the health of the patients melts. He said it's a shame that that dentist is allowed to practice, and that everybody on Medicaid is basically forced to use that dentist because of the limited amount of doctors that would except Medicaid. I admit I did change several appointments two different times I did have the Covid which required me to change two or three appointments, and then my insurance changed in January which left me in the dark as to whether or not he could still be my dentist. In an emergency situation he chose to not help me, even though all he would've had to do was write a prescription for an antibiotic. I believe this dentist is prejudiced against those who use Medicaid, because he does not receive his listing price for what he is doing. The owner, doesn't care about anything but collecting money that isn't covered by insurance. I appreciate the fact that the Dennis time is valuable, I know his school is expensive, and I know the owner has a business to run. However, they are authority figures, working in a practice where people are desperate for help. They abuse the desperation, andWhen I asked them why they didn't give me a warning first they said we are giving you a warning first for sending it to you in the mail today. I'm confused as to why I get the warning after being told I can't come back. The name of the business is Family Legacy Dental there was no family ambience in the practice And legacy is a word they used to disguise their indifference to the patient's health. People have free will, you may go to the dentist and you may have a good experience. as a disabled gentleman I feel I should be given a little bit of slack, especially since I paid for everything including the days that I missed. Once again good luck if you choose this dentist, they don't care about you.

My husband switched jobs so our dental insurance changed which left me looking for another new…read moredentist for my family. I got many recommendations for this dental office and figured I'd give them a try. I asked to be scheduled with Dr. Gordon since a family member said he was the best. To my surprise at my appointment I received a different dentist, I don't remember which one it was but he did just fine. I also got another different dentist for my filling the last time I went who was also good. They did my filling in about 30 minutes and offer laughing gas for $15. Their numbing agent worked quickly and wore off within two hours or so which I really liked since I hate half of my face being numb all day long. You are required to wear a mask going into their office then once you are in your chair you can remove it. All the staff is very friendly.

*UPDATE: Hannah is by far the best dental hygienist I have ever ever had! She somehow made my…read moreappointment enjoyable. ENJOYABLE! And I was having fillings replaced. She was funny, laidback and sweet. I will recommend her every single time. Thanks Hannah for the good laughs.* Very very pleseant first experience! My hygienist, Rebeckah, was the sweetest and gentle person. She made me feel very comfortable and heard my concerns genuinely. When I finally met Dr. Gordon at the end of my cleaning, she was also kind and heard my concerns as well. It's very hard for me to trust a brand new dentist whom I barely know, but he made it very easy to trust him (I will update this review after he replaces my fillings...). For a first impression, it was very comfot *Improvements: If I am to bring my kids here for treatment as well, I would love to see more toy options in the kid corner, as well as more child-friendly environment in the treatment areas. Great for teenagers though.

Kyle Bowen he is very knowledgeable and is a very good listener! He does great work and very…read moreunderstanding. The prices are very reasonable and the front desk lady's are amazing as well! The full company is just awesome

The dentists and staff are great! They truly care and do excellent, quality work!…read moreI love that they offer IV Sedation or nitrous for those that are nervous at the dentist office. Also they are up to date on technology. They have Disney plus and headphones as well to help make you more comfortable. It's the best office ever.

Made an appointment and gave my insurance information days in advance including photos of the front…read moreand back of my insurance card. Took time off work and show up on time for my appointment, only for the receptionist to tell me she couldn't verify my insurance and is unable to treat me. Drove all the way home and called my insurance and confirmed my dental insurance was active. They even looked up the call history and confirmed the receptionist called minutes before my appointment and only went through the automated system instead of talking to a live representative. Highly disappointed that I was not notified prior to my appointment, wasted my time and was given inaccurate information.

I have loved and continue to be impressed by all the techs, hygienists, dentists, and office admin…read moreat Hobble Creek Dental in Springville Utah. They've been our family dentist for 7 years and they are so understanding with my boys. They explain everything before it happens and are patient when my 4&7 year old are nervous.

The staff here at genesis were super Sheryl great communicated Dr. Peer very professional and he…read moremakes you feel comfortable and welcome. Hannah Monica and Anais are super careful and mindful. Great doctor and staff David Pugh

Had a wonderful time here with the dentist and assistant, they were so friendly so kind, efficient…read moreand gentle. Very communicative. Why I don't give a 5 star is because the music was highly sexual, it was club music. My dentist was Pete and he and the assistant, get a 5 star all the way!

Utah, for whatever reason, does not require dentists to tell you how much a service is going to…read morecost before charing you (unless you ask of course). So if you had been going there for years, and get an email with this in it: "I am pleased to inform you that you can continue to receive your insurance benefits at our practice and we can continue to process and submit all of your claims for any dental treatment we provide." bold and underlined, you would (wrongly) assume that nothing will change with the cost of treatment, so you would naturally not ask for an "estimate". And boy would you be wrong. What they didn't tell you is that the cost and billing for services WILL change for you, and that $90 service will now be 10x or more. Stay away from this place. Go to someone with actual ethics who cares about their patients.

I went and got the laser snore treatment! I was so excited after they talked to me and explained…read moreeverything. Doctor Hadfield and his assistant were amazing! So so knowledgeable and explained things very well. I was at ease through the whole procedure which was pretty quick.

I can't tell you about the dentist because I haven't actually seen him yet (except for a quick…read moreevaluation). And there's the problem. Almost four months ago I went in with serious pain because my toddler banged my tooth. The dentist said I needed a lot of work quite urgently. But when I learned how much it would cost, and that they don't accept insurance, I had to save up for a couple of months to be able to afford it. And then, because I needed so much work, I had to wait a long time for a two hour time slot. Then when the time finally arrived, they canceled because the dentist got Covid (which I do appreciate the caution, but I wish he could have worked extra hours or something to make up for it--at least for the urgent patients--rather than putting me in the back of the line again waiting for an extra long appointment.) I asked them to please put me on the cancellation list which they did. So yesterday they tell me that they have a two hour slot available (YAY!!!) But I couldn't confirm right away because I had to a) find a babysitter, b) find a ride to their other office 45 min away, and c) reschedule a job interview. They said "I will hold off on offering the time to other patients until I hear from you!" From the time stamps, it took me 19 minutes to line up all of those factors. I confirmed the appointment, and we were all systems go! ...until they called me back 18 minutes later and told me that they had given the slot to someone else who needed to move their appointment from the afternoon to earlier in the day. They said that I could get 3/4 of my teeth fixed, but there was no longer time for all four. (So in mom world this means that I need to find another babysitter, get another ride, and wait even longer to fix my situation which they initially told me was very urgent.) I told her that this was very "frustrating" because I had worked so hard to be able to take that appointment. She replied that the other patient had confirmed with a different receptionist before I got back to her, and they would honor that (then why did she say that she would hold it for me? And did they really compare exactly when, during that 19 minute period, the other patient switched their appointment? Or did it happen during the following 18 minutes before they called?) At this point I literally begged her, explaining everything I had done to get that appointment. And how did she respond? By insulting me! She said that she did not "understand the mentality" of someone thinking they had more right to it than someone else. And actually, when I called back again several minutes later to ask if they could please explain the situation to the other patient and ask if they were willing to be flexible, a different receptionist insulted me again using almost exactly the same words. So let me explain my mentality, since they both find it so crazy and/or difficult to understand. A) I have an *urgent* and serious dental problem. This is not just a check-up. This is a major intervention. I don't know what the other person needed, but I do know that it only required 30 minutes. B) I wanted it *way* more than this other person. I busted my butt to arrange all of the variables that had to come together. I called in a favor. My babysitter rearranged her schedule. I figured out a ride. I freaking moved a job interview! (That one detail I didn't mention on the phone, but it's not like I was telling them my whole life story. They did know about the babysitter and the ride and the fact that I had to save up for *months* to be able to afford this.) The other person simply wanted to move her appointment to earlier in the day because something else came up--meaning that she was prioritizing whatever else over seeing the dentist, whereas I was moving everything else to get to the dentist. C) It would be fairly easy for this other person to find another 30 minute slot, whereas I now have to wait for several weeks--again--for an urgent and serious issue. And D) they actually told me that they were holding it, which is why I went to the effort to jump through all of these hoops. So in sum, a) they made a mistake by double booking the same time, b) in fixing the mistake they prioritized A minor issue for someone making a change due to convenience, rather than someone with a major, serious issue who they knew had jumped through a lot of hoops to be able to go, and then c) they insinuated that I am either crazy or entitled for begging them to reconsider given the circumstances. The more that I think about it, even if the other person did slip in first (while the spot was supposedly being held for me), how does first come first serve make sense as a policy anyway? This is a medical office, not a florist! When you go into the ER they prioritize people based on need. This was a judgment call, and they made a bad one. Needless to say, I really ***really*** wish that Salt Lake had another biological dentist.

Best holistic dental office. I found Dr. Ulm six years ago when I was looking to remove my awful…read moremercury amalgams. (I had at least six). Dr. Ulm is an expert at doing this correctly. The staff has always been professional, helpful, and kind. I live 35-40 minutes away, but the drive so worth it. Before Dr. Ulm had his office in SLC, I was happy to drive even further to his other office in Pleasant Grove. My health has improved, because Dr. Ulm provided cavitation surgery on all four of my wisdom teeth spaces (which contained rotten bone), and he removed three bad root canals. Frozen shoulder, neck pain, and body numbness all on the left side where all three root canals were....vanished. I do have good dental insurance, but it is not so great when a provider isn't a "preferred provider." Nonetheless, I so so so appreciate that Dr. Ulm's office DOES work with your insurance to retrieve what coverage is possible. Every bit helps. Be sure to sign up for the "in house plan", you'll end up saving if anyone/yourself needs services like a cavity fill. Dr. Ulm is not a drill and fill, flouride pushing dentist. That alone is GOLD. But his soft touch, gentle chair-side manner, and expertise makes him indispensable. I really do hope that when the day finally comes for him to retire...he is able to replace himself with three others trained by him.