This place is clean new and seems to be quite secure. We are on our second month here and seem to…read morebe quite nice

From the owner: Kashmir Storage offers top-notch self-storage solutions designed to meet all your needs. As a…read morefamily-owned and operated business, we prioritize the safety and security of your belongings while providing exceptional customer service. Our facility features a variety of storage options, including RV and boat parking, both covered and uncovered. With drive-up access, ground-floor units, and interior storage, you can easily store and retrieve your items.

I had to agree to a mandatory insurance of about $12 a month before I could rent a storage unit…read more When I removed my belongings, my couch was soaked/damaged due to a leak in the roof. I was told that I would receive paperwork to file a claim, yeah right. I never received any paperwork, called back and just got more excuses. Just another way to increase rates and not give a fuck when your belongings are destroyed.

Very helpful staff. Had to move from a remote location. No problems with getting my stuff out…read moreappreciate the help.

The SMELL!!! If you care anything about your belongings, DO NOT rent space here! I found this…read morestorage facility shortly after moving to Salem, little did I know that trusting them to safeguard keepsakes would be a horrible idea. Located underneath a Grocery Outlet store, and adjacent to the Union Gospel mission, I wish I would've known the area better. People have been living in their units, storing food (rats/mice), and the recent smell is enough to make you gag walking in. The rats traps and poison should he warning enough. Hours of operation are currently 9:00-3:00, off Sunday & Monday, which means if you work regular business hours, there is nobody there to assist you. You can now access from 6am-8pm, but it used to be 8a-8p. While moving my belongings in, I drove over the ramp that leads up the delivery dock; no barrier, yellow paint, sign, or warning. Extreme negligence on their part! They've since put a couple of 'cones' to identify it. Second was the removal of carts in the lobby to help move items. Apparently someone left one outside, now everyone goes without. Stupid - just charge the tenant. I pay enough to have a little convenience. The last episode has put me over the edge! There was a bucket catching water outside of my unit. I opened it and noticed that a large vintage (irreplaceable) print was soaked. I was making a quick stop over lunch and popped into the office to let the manager know there was an issue. She was busy with a new customer so I told her I had to run and would be back. She said she would have maintenance cover it to prevent further damage. This was early March. I returned on Saturday but she was out, so I spoke to new person who took photos and looked inside my unit to see the dripping water coming from the ceiling, and said he would have maintenance address the issue. I was also there to discuss a late fee on my daughter's account due to a glitch in their text notification system. Of course he and nobody else in the office has authority to make any decision so nothing can ever be resolved when you do get to speak to a human. "We have to take this up to our District Office for a decision". Fast forward two months (I don't go there often) and I go in to see that the bucket is gone, but it smells like fish and there are flies everywhere. Of course it's after hours and nobody is there to assist - NO after hours service number, so if you have an emergency - TOO BAD!!! They don't care to be bothered, but will certainly continue to take your money. There was no sign of maintenance, and more water pooled in my unit on the top of my shelving rack that stored three highly collectible LANE Acclaim end tables (photos posted). One of them was black, moldy and split at the seam. Needless to say, I was furious at the neglect, having made them aware months in advance! I walked up to the grocery store to find a manager (as the facility gave the excuse about it not being their responsibility, but never fail to charge me). A manager walked down with me, saw the mess as I pulled the top pressed wood board off. The nasty water spilled onto items below as I made note of other damage (I have three large Patrick Nagel prints stored, one of the frames is now splits from moisture). He mentioned that he would call someone to look into it. In the meantime, he provided tarps and helped cover things temporarily. I emailed the storage facility but got no response for four days (Tuesday), as nobody can be bothered if their office is closed. The site manager (with no authority) called back, and admitted fault for not making sure maintenance followed up and mentioned the second person I told was not fully trained. She also said that the flies could be because a woman with a unit next to me had incontinence issues and stored soiled items, but that it was up for auction. You heard that right, they're selling a unit full of urine/excrement (people buy these online and cannot SMELL it)! I think this might be a Health Department issue at this point. After voicing my anger and frustration, she gave me her district manager's name and number. I finally got a call back and an apology from him after restating the above, before he said that he would then need to talk to HIS boss to see what could be done. Should I be compensated for two month rent while my belongings were being destroyed? Should I have to file an insurance claim and pay a one thousand dollar deductible despite their awareness of the issue? I have yet to find out what they'll do, but was told they might be able to discount on a comparable unit but could definitely not assist with the move - that's on me, of course with no carts out after hours! I don't trust them or many of the people that frequent the area, and will be looking at other options. Beware of Cedar Tree Management properties. The manager already mentioned that she's going to another location, so one can only expect the staff 'support' to get worse!

The customer service is Very helpful n pleasant. They also keep me informed of any issue that may…read moreor may not apply to my unit. It' always clean n neat, The Only thing that can improve, access to the restroom, while you at your unit. It' Very inconvenient, everything else is good.​

Walked us through the storage process as we slowly plan out our move for the future and got great…read moreinfo from Cherry Ave Storage! Great team, informative, store was clean, and the two ladies were amazingly kind and helpful. Can't wait to use this place!

Never have I dealt with a more incompetent worker! There was a new lady there who I've never seen…read moreor worked with (this was the last weekend of May 2021), Martee I believe, and she had no idea what she was doing. I've worked a lot of jobs, and totally understand being new and having to adjust to a new job. But this level of ineptitude was unmanageable. She didn't know any policies or rates, and kept referring to her "field supervisor" who of course I couldn't speak to for some reason. I probably won't be going back there anymore because of it. I hope they figure out how to train new employees or get rid of her.

Nicole was my on line manager, leading through everything I needed to do. When I got there, the…read morepaperwork was prepared and everything was ready. She gave me a walking tour, making sure the unit was the right size and location. I forgot my lock, so she wouldn't let me put my things inside until I came back with it. That insured that it wouldn't be exposed, and should they have a key to my unit (with their lock) they might be liable. I liked that she cared about my things and her company. And, she prorated my monthly fee. A very good experience all around.

Moved in April 23, 2026, the light in the locker did not work. Staff said it would be fixed "in one…read moreto two weeks." Second visit: No light. Replaced bulb myself. Didn't work. Reported to office staff. "I'll have to put in a work order. It will take one to two weeks." What about another locker? None available. Next visit: No light. Office empty. Next visit: No light. Reported to office staff. "Leave a key. It will be fixed in one to two weeks." Visit July 9, 2026: No light. Went to office. Staff says workman fixed it. NO, it DOESN'T WORK! How about a new locker? First locker shown, NO LIGHT! Second locker has a light. Staff hands me the keys and asks if i can fill out paperwork today. Sure! AND MOVE TODAY. No, I am disabled, I can not do it. Staff: You don't want to rake up charges on a SECOND locker, so you need to move quickly. I SHOULDN'T have to pay for a SECOND locker, since the problem is YOURS. And, I need to find help to move. It may take me a while. Staff: Give me back the keys. Let me know when you can move. When I moved in, they thought it needed a new lightbulb. The office staff DON'T have any? Hand me a buld and I'LL do it MYSELF. IF they had TRIED to replace the bulb to start with (how about BEFORE RENTING IT), they would have known it was a LIGHT BULB SOCKET/WIRING problem. Since they couldn't get in my locker without my key, how were they going to fix it AFTER they rented it? I AM moving...to a DIFFERENT storage company!

Beware! Deceptive pricing. After 3 months my rent was increased from 130.00 to 272.00; that's well…read moreover 100%. I negotiated a price in between, and then 3 months later it was raised again to 272.00 without notice. I talked with the district manager Amber who lied and was fake. Do not trust this company or these people.

In less the 48 hours after storing my RV here it was broken into, with thousands of dollars in…read moredamage to my vehicle and a few hundred dollars worth of stuff stolen. Fortunately we had taken most everything of value out prior to storage. He also damaged my storage box on the back of my RV when talking to the Managment it was like "well he got us again" not amused