I was in quite a bind today. We are in the area for a few days, and while packing, I foolishly…read moreforgot my contact lenses at home. Home is a 2.5 hour drive away. My glasses aren't wonderful, so I definitely needed some help. I called MyEyeDr at 8:00am today and Erin helped me. Thankfully, they had my rx in stock. She was incredibly kind and understanding. My contacts were ready within half an hour. 5/5. If you are in the area and need a great eye doctor, look no further.

I had an appointment here a few days ago, and this was my first time visiting the Torrington…read morelocation after always going to the New Milford office. This review is really two parts because one aspect of my visit was outstanding, while the other was extremely disappointing. I don't think employees who do an excellent job should receive a poor review because of decisions completely outside of their control. The real reason I'm writing this review, and the true highlight of my visit, was the technician who helped me, Sophia. Sophia was incredibly kind, professional, attentive, patient, and genuinely caring throughout my appointment. She turned what started as an experience that had me frustrated and ready to walk out into one of the best customer service experiences I've had in a very long time. If it hadn't been for her, I honestly don't believe I would have stayed to finish my appointment. I'm not someone who writes reviews. In fact, this is the first review I've ever written. That's how impressed I was with Sophia. Her communication skills, attention to detail, professionalism, and ability to keep me informed every step of the way were exceptional. What impressed me most wasn't just her technical ability, it was her emotional intelligence. She could tell I was frustrated before I had to say much, yet she remained calm, patient, respectful, and reassuring the entire time. She listened to my concerns, answered every question I had, and treated me with genuine empathy. She completely changed the direction of my visit simply by making me feel heard. Sophia never made me feel like I was being helped by "just a technician." She was confident, knowledgeable, and explained every step of the process so well that I felt completely comfortable in her care. If nobody had told me she wasn't the doctor, I never would have questioned it. My frustration wasn't with Sophia, it was with MyEyeDoctor's decision to schedule me with a virtual doctor. Personally, I believe an eye exam is one of the last medical appointments that should be done virtually. Vision care should involve an in-person doctor. After Sophia completed nearly the entire exam, we waited about 20 minutes for the virtual doctor, whose portion of the appointment lasted only about two minutes. She spoke briefly, didn't ask if I had any questions, and disconnected almost immediately. The interaction felt rushed and impersonal, and it simply wasn't the level of care I've come to expect after nearly 15 years as a patient. I can confidently say I will never choose another virtual eye appointment. That being said, employees like Sophia are the reason customers remain loyal. She represented MyEyeDoctor with professionalism, integrity, compassion, and genuine care. She didn't just provide outstanding customer service, she retained a customer. I walked in prepared to leave frustrated and seriously consider finding another provider. I walked out because of Sophia. I sincerely hope someone in management reads this because employees like Sophia deserve to be recognized. Outstanding employees often don't receive the credit they deserve, and I wanted to make sure hers didn't go unnoticed. I've been a MyEyeDoctor patient for nearly 15 years. If it weren't for Sophia, this appointment likely would have been the one that caused me to leave. She was the reason I stayed. Thank you, Sophia. You turned what could have been a terrible experience into one that reminded me why exceptional employees make all the difference. The virtual doctor may have signed my prescription, but Sophia was the one who provided my care. If MyEyeDoctor wants to know what outstanding patient care looks like, they already have the perfect example working in their Torrington office. Her name is Sophia.

I had a recent day there again due to the hospital. I was in that schedule there and found out too…read morelate to change it, but spent two weeks there. They are now taking over by a new owner which again money is first patient second the food was pretty good. That physical therapy fee is the same exact way. It was seven years ago no change at all other than maybe a paint job or so the building everything looks away it was seven years ago and it's one very close the way it was. Again, I would think twice about going to this facility. Be careful.

The Pines is such a wonderful home. The staff is lovely and helpful. I would highly recommend the…read morePines for your family member, either for long term care or short term rehabilitation.

Love this Spot! My wife, our 5 year old son and I came in to all have a check-up and pick up new…read moreglasses. Staff are super welcoming and friendly, and the store is colorful and fun, with a lot of eyewear options to try on. I had selected some options for glasses before my appointment, and Nick the Office Manager had already pulled them out so I could try them on. 5-star service for sure We saw Dr. Tommasina, and she was fantastic! Very friendly and explained everything she was doing for our 5 year olds exam, and very knowledgeable and thorough for all our exams. They even have a corner with kids toys if you have a little one - it's like they've thought of everything! I would highly recommend coming here if you need an eye check-up or just to pick up a new pair of specs or shades!!! Can't wait to pick up my new glasses

What a wonderful, profession place for eye exams and glasses. This was my first experience there…read more Another first, was the accuracy of my prescription. I have strabismus, had cataract surgery and retina surgery. Tough to find the right script for me. I would highly recommend this office.

I adopted 2 special needs children. One suffered a brain injury due to abuse and was wheelchair…read morebound. The stress I had to endure regarding a vehicle that could accommodate him was overwhelming. Due to unfortunate circumstances I ended up renting from this company for almost 3 years until today . To my surprise this was the best rental experience I ever had! I can't speak highly enough of Mike L. and Jason G. They Are amazing! They both operated with such integrity. Mike L. took the time to address all my questions and concerns displayed a high level of professionalism and made me feel comfortable throughout. He is knowledgeable, friendly, and always goes the extra mile to ensure customer satisfaction. Jason, explains everything clearly, as he educated me on how to work the vehicle's components since it was all new to me. You can tell they really care for their customers. I found that very rare for a rental company yet highly valued given my situation. I believe being compassionate and well educated when it comes to the needs disabled, Efficiency and professionalism are all hallmarks of this companies service. The entire experience from beginning to end was fantastic. If you or your loved one in need of an accessible vehicle you should really consider Advanced Wheels . Truly God sent!

Advanced Wheels in East Granby went above and beyond for our family. Sam, our sales consultant, was…read moreextremely responsive and kept communication clear and consistent throughout the entire process. They even opened up for us on a Saturday when they are normally closed, which we really appreciated. When we arrived, both Christian, the manager, and Sam took the time to truly understand what we were looking for. We needed a very specific accessible van for our brother, who uses a wheelchair and has complex needs, including a larger manual chair. They carefully walked us through different options and talked through potential modifications that could help tailor a van to fit our situation. Although we did not end up purchasing a vehicle from them this time, they still offered thoughtful insight and highlighted important considerations we had not thought of ourselves. There was never any pressure, just genuine support and professionalism. We would absolutely recommend Advanced Wheels and would gladly work with them in the future.

I have been very happy with care given &would recommend to…read more anyone who has foot or balance problems. Bill H.

I first met John Olin when I visited Stride Orthopedics in Middlebury, CT. When you meet a person…read moreyou get a sense of who they are right from the beginning, and I knew that John was the real deal. He above all the others, was going to get me walking normally again. I was so right. I am now wearing the orthotic that he personally made for me and when I walked out of his office I knew immediately that his work is perfection. For the first time in a dozen years I am walking normally. John is kind, caring and talented. I was certainly in the right place at Stride. While John stands out as the guy who helped me so very much, I want to give a nod to the staff, who are friendly, caring and comfortable to be with while checking in and sitting in the waiting room. I cannot recommend John and Stride with more enthusiasm than these words of praise. Thank you to everyone at Stride.

Absolutely amazing The entire Budtending staff go Way out…read moreof their way to help so very polite and knowledgeable. Being disabled and a medical patient at 69 yrs I appreciate the selection and prices and points Incredible delivery free but as any other delivery I tip. As a baby boomer back in my day things have changed for the best. One last thing the store manager her name is Sabrina and she's the best! the right person for the job. Thank you all my friends at Fine Fettle in Newington with top notch customer service. Pat M.

Very poor selection of high potency flower products in the 1/2 to 1 ounce range…read more They have a wide selection if you are only interested in small amounts (3.5 or 7 grams) but that is to encourage you to spend more money. I usually try fine fettle first , then I shop around after they disappoint me

My 93-year-old mother relies on her stair lift to stay safely in her home. When her old lift…read moresuddenly stopped working--after hitting the wheel of her walker at the bottom of the stairs--we were at a complete loss. The motor wouldn't engage, and no matter what we tried, we couldn't get it running again. We contacted Bullock Access expecting the worst. The staff informed us that the model was so old, they no longer carried parts for it. They were transparent and gave us straightforward pricing for a brand-new lift and installation, as well as a rental option--no pressure, just all the facts. Then came Cliff. He and another team member came out to measure for the new lift. But instead of launching into a sales pitch, Cliff took a look at the chair, tugged on some cables, and miraculously--it started working again! Just like that. We were shocked. This man could've made an easy sale. We were already resigned to buying a new one. But instead, he fixed it on the spot and walked away with nothing but our heartfelt thanks. That kind of honesty and decency is nearly extinct in today's world. If you're looking for a stair lift company you can trust with your loved one's safety and your peace of mind, look no further than Bullock Access. Cliff, you're awesome.