DQ Grill & Chill Restaurant Never been here. Nice. Clean. Good workers. Fast. No issues. Decent parking. Good outside eating place. Not bad Trying out their food selection. I had the Cheese Deluxe Double Combo. These burgers taste better with the white cheese! Very crazy good. Wow. After searching online I'm finding that this special cheese is called "Dairy Queen Extra Processed White Cheese". The cheese is made by Dairy Queen only!Wow! This was a very good burger. Highly recommended read more

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Best DQ in the area! Daily specials and their cake prices are $10-16 LESS than the DQ at 24 Mile and Hayes. Worth the drive! Great employees too! read more

If I could leave a negative star review I would. I specifically came to this restaurant to utilize a promotion in their app. I selected the promo in the app then placed my order. It wasn't until after I picked my order up that I realized I was charged full price and the promotion wasn't applied. I immediately called the restaurant to get it sorted out (less than 1 hour from when I placed the order) I was told by the woman who answered the phone that she had no idea and they get no training on the app. I left my name and number and was told the owner would call me before the end of the week. Well, here we are three weeks later and no one has reached out to me. Just on purely principle I will never go back to this location. This really felt like a bait and switch. read more

Yesterday I had absolutely the worst shake I have ever had in my life from any place, bar none. Let me start by saying five dollars for a small shake is unbelievable. That aside, this particular shake was a hot fudge shake. There was very little Dairy Queen ice cream in it as well as very little hot fudge. It tasted like, and had the consistency of, a diluted chocolate milk. Absolutely horrible. I will not be back. It's no wonder Edna's Custard around the corner was packed, and there was no one at this DQ. I should have paid attention to that clue. read more

We went here in June 2020 during the height of the pandemic. They' seem to be doing a great job of managing their business despite all of the obstacles this and other businesses have had to overcome. When we went, they weren't allowing any indoor seating at all. I respect their wishes with being cautious. The drive-through was doing a brisk business. They've renovated the drive-through area by moving back the menu board so it allows them more time to prepare your order. Before, you would get up to the window and you would still be having to wait for your order. Now they're able to keep up with the orders so there's not as long of a wait once you get to the window. Good thinking on their part to speed up productivity. It's working out well for them. Although one of our orders wasn't quite right, we let it slide. It was still refreshing on such a hot day. They've also expanded their parking. They rent out some parking spots from the business next-door. It's nicely laid out now. Before, parking was very limited. The outdoor seating has a couple of tables with umbrellas for shade and there's also a cute double seat wooden bench with a built in tray to sit on as well. For the limited amount of room and space that this location has, they've made good use of it and they're doing very well! read more

DQ Grill & Chill - Love the spoon door handle! - Ice Cream & Frozen Yogurt Near Me - Utica, Michigan

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Used to be my favorite place to go for a treat! Now it's way over priced and the portions are tine. I'm so disappointed, the large ice cream in a cone is the size of a small but costs almost 5 bucks. I won't go back until the prices and the portions equal out. read more

Always a family favorite. Weekday specials are a great a Bonus. Newly remodeled and looks great! read more

I came in today with my husband to dine inside and i am shocked. The workers are so kind. The food is so fresh and delicious and the ice cream is perfect. Its so clean inside the restaurant and even the kitchen looks spotless. A+++. They deserve raises. read more

Staff friendly and fast. Blizzard was runny with very little cookie dough. It was melting when they handed it to me and it had the consistency of a thick shake. There was no upside down presentation. Vanilla shake was good, according to the hubby. This is our go-to location. Hopefully, this is just an anomaly. read more

I love my soft serve ice team and Dilly Bars. And, a chili dog which this location serves up the best! Staff is always pleasant and the manager can be found hustling during busy times right along with their staff. Great location! read more

Always polite, efficient, and quick. Never had a bad experience. This is always our go to dairy queen. Easy 5 stars!

Always fast, always friendly, always tasty! DQ-Utica always does a super job!

Went a couple nights ago with my family. I ordered 4 items, once I received my Boston cooler the top had chocolate on it. I ignored it and attempted to drink my Boston cooler. Upon drinking it, I noticed it tasted funny. I looked at the bottom of my drink and there were tons of chocolate pieces throughout the entire drink to the point I threw the entire drink away. I instantly started questioning the cleanliness of this establishment. Why would you make a blizzard and not clean the the mixer prior to making someone's shake. We will definitely not being visiting this location any longer. read more

DQ Grill & Chill - Boston cooler with chocolate pieces - Ice Cream & Frozen Yogurt Near Me - Utica, Michigan

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Super awesome Dairy Queen. Clean and love the window painting. The staff is super friendly and willing to help make the best choice for your blizzard. They have fan "fast" food and dine in our out seating. read more

DQ Grill & Chill - Outside seating in the back. - Ice Cream & Frozen Yogurt Near Me - Utica, Michigan

Number one, the ice cream is amazing! It's always creamier than other DQs. They're always very accommodating in making changes! I'm not a fan of the chocolate chunks they always put in blizzards and I always say to remove them with no problem!! And I love the new layout of the store! Less crowded. read more

Good daily deals and always been made as expected. Staff is friendly and place seems clean. Lines can be really long and drive thru is often in the road. read more

This location is extremely popular and it's comical how long the line is at times. Still they have very quick service. A wide range of menu items is available and most are very tasty though half the time I just get a soft serve cone! The prices are in the middle of fast food ice cream and a higher end joint. read more

I'm not usually a fan of Diary Queen because they are so expensive but my daughter was having a bad day. Knowing ice cream is a good way to get her to talk I picked the Queen. The staff was friendly, the store clean and they were quick. NASCAR was playing on the television. I ordered a peanut butter dough smash up, pretty good and loaded with peanut butter pieces and cookie dough. The kid ordered a peanut butter cup. She is smiling. That is all I can ask for. read more

Always great speedy service! We live very close by and since we moved in almost a year ago we've found ourselves coming back time and time again. This is one of the few Dairy Queen's that still carry the cotton candy blizzard.. My favorite!! They also have a drive thru which is handy, and a seating area. If your coming through it's a must-stop! read more

DQ Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Utica, Michigan

Slow and literally looks like they hired a bunch of ixxxxx have to wait 20 minutes for one ice cream in front of the window I hope they going to shut that place down the worst place in the whole Shelby Township to get ice cream read more

Found cardboard in my ice cream...super disappointing if you ask me. Never coming here again avoid read more

DQ Grill & Chill - Just found this in my ice cream wtf - Ice Cream & Frozen Yogurt Near Me - Utica, Michigan

This location is usually our go to place and I have never had an issue but tonight the girl with long ponytail at the window was extremely rude and needs to take a class in customer etiquette and customer service skills. My order was wrong no big deal, she gave me the correct one annoyingly. Then an another item I ordered was not given to me so I told her And she rolled her eyes and closed to the window and then told me the price. She was horrible. I feel bad for her coworkers. Please do better and be friendly, it's an ice cream shop. read more

This is by far my favorite Dairy Queen. Matt, the manager has great customer service and is top notch in putting the customer first. Such awesome food and friendly service not just once but everytime. I can see why it's always busy and has a faithful clientele. Their food is made to order not just sitting in the warmer. You can be assured that you will be full and happy when you leave here. If you are looking for a great burger and fries or chicken fingers then stop by. They also have made fresh cakes in blizzard flavors and assorted ice cream flavors. They will even personalize the top for you. If I could give this business more than 5 stars I certainly would !!! read more

DQ Grill & Chill - You can see we love this Dairy Queen - Ice Cream & Frozen Yogurt Near Me - Utica, Michigan

I went to this location tonight to pick up banana splits because they have specials each week on banana splits.. My family has been doing this for years and tonight when I went to order a banana split I ordered it with the hot fudge on the side which on the side which they always do for me because the it's because the hot fudge melts the ice cream by the time I go home. I initially started doing this with my order because the employees told me that was a smart way to do it. So I ordered tonight And when I got to the window I realized that the girl had charged me $3 more for the toppings on the side. I questioned her about this and she told me that that was their policy to do that. I told her that no they always gave me the topping on the side so that the ice cream wouldn't melt after explaining the situation she repeatedly told me that that was not true they don't do that and that doesn't happen. I told her that last week they did just that. Her response to me was that she would question her manager about it tomorrow bit tomorrow but that wasn't really helping with the situation now. I told her that I understood she was trying to do her job and if that's what she's told it's not her fault but rather than charging me the $3 extra for the toppings on the side that I would just have them on top of the banana split. When I said that she threw her hands up in the air muttered under her breath got angry took the ice cream that had no top knees on it picked it up off the counter and slammed it into the trash can behind her as hard as she could. Another employee went to go make another banana split when I handed her the money I tried to speak to her after she adjusted the bill to reflect the new amounts And she ignored me. She handed me my ice cream and when she gave me my change she slammed it into my hand and knocked most of it onto the ground outside the drive-through window and she knew that she did that however instead of saying anything she slammed the window in my face and turned her back to me so I couldn't say anything more to her. Marching her. Her attitude from the start was terrible and she was rude and arrogant and really nasty. We've been coming to this place for years but after this kind of service I have no desire to return this kind of customer service should not be tolerated. If they've changed the price and that's their new policy then so be it but she didn't have to be so rude about it. read more

Growing up in Utica, this has been my go-to Dairy Queen since I was old enough to grasp an ice cream cone, so I've got a soft spot in my heart for their soft serve (pun intended). During the summer, this place is really happenin'! They have a drive-thru but you have to be careful because on a hot night, it can be backed up all the way around the store. It's easier to just park nearby and go inside. The workers are very friendly, though they are usually high school students, so you'll probably get a different staff from year to year, but overall, they have been really cooperative, especially when I have large orders. I like this Dairy Queen mostly for its proximity to Grant Park. It's easy to pick up my favorite Reese's blizzard and then have a nice walk around the park with my lady. read more

I found some hard pieces in my peanut buster parfait, that were too hard to chew. Not sure if they're nuts or something else.

They messed up my order incredibly hard and put disgusting hard pieces of something in my mr misty freeze drink and my girlfriend almost choked on a piece as it was unexpected to have in the drink. The icing on the cake was the very rude and rotund manager or as he claimed, owner. We went back a day or two later to explain what happened and he completely shut me down at every point, cutting me off and speaking over me. The guy does not understand that as a business owner, the customer is the reason for your businesses existence and they always come first (I am a business owner myself) We ended up leaving amd going to the location on Hall which is extremely well managed and has great products. If it weren't for the large manager I would have had no complaints but he was honestly the most rude guy I ever met and needs to improve his managerial dealings with customers. read more

2 Cheese Burgers, 2 Onion Rings, no drinks = $18! One year ago a review said 2 cheese burgers cost $5. How things have changed!

It's a great DQ. Fries are amazing, coney dogs are super chili-fied and their ice cream treats are always spectacular. There's often a long wait (or at least a long line) but that's for a reason - good food! read more

The 2 Double Cheese Burgers for $5 is a GREAT DEAL! THIS location SPECIFICALLY makes their FLAME-BROILED (better taste than Burger King!) burgers MADE-TO-ORDER!! Very FRESH...juicy and GENEROUS portions! The staff is so FRIENDLY... and this location is FAST, despite the lines you might see inside and out! Head and shoulders BETTER food than ANY other Dairy Queen I've ever visited!!! read more

Only Dairy Queen my grandma wants to go to. Her and I hang out on Monday's and the special of the day is peanut buster parfait. Only Dairy Queen I know that has daily specials and puppy cups for your dogs read more

This the best DQ around! I will always go out of my way to go to this location for my DQ fix. The staff is very helpful, friendly and fast and they are very generous with their ice cream portions! I've always had amazing food and service every time! read more

love this dairy queen the staff is so nice and the lines are always quick and fast best local dairy queen

This location has by far the best ice cream! I have been to many Dairy Queen's but this store does it right....food is great and always fresh, everyone is always friendly and they offer some of the best deals in town. read more

terrible terrible food i ordered chicken and got two little nuggets this is not okay especially after i paid almost ten dollars for that you guys are terrible i will not be ordering again bye bye !!! read more

I went here about two days ago and I got a blue raspberry mister freeze. For some reason there was an incredible amount of what looked like pie chunks or cake chunks in it, and in a blue raspberry freeze- that tastes awful. I came back and explained what happened as I was just trying to have it re-made seeing as I didn't eat the other one, and was constantly cut off, told I was lying, and there was nothing that could be done. I've never experienced such awful customer service. I'll never be back. read more

Train your employees to respect their customers. Standing around doing nothing while eavesdropping on conversations and sarcastically laughing (making fun of us) as we left is not professional at all. read more

Stopped by here last summer while I was driving around trying to find these giant picture/poster frames for my work. I had to drive out to 4 different Michael's locations that day in order to get all the frames we needed, and it was in the high 90s. So I was dying from the heat and carrying all these frames around. A wonderful notification from my mobibo app came through, showcasing a blizzard at a discounted rate. Sounds about perfect at that point, as I fear I am going to overheat and die before these frames get back to where they needed to be. I walk in, show my app, they are completely co-operative with what I have and ask me what kind of blizzard I wanted. Oreo is my standard, you can't go wrong with it, and I also couldn't really have made a decision because my mind just kept thinking "Damn its hot.....hot....I'ma die." I really appreciate the fact that I never got a groan or stare that felt like I was a freeloader. Instead I received smiles and quick service! They whipped up my tasty ice cold treat right away, and sent me on my way, all I had to do was push redeem on my app. The ice cold treat brought my temperature back down (though at one point the heat started to turn the bottom of the cup into a liquid). So in actuality, this DQ might have very well saved my life and kept me from overheating and getting into an accident. They also made my day with the friendly service. Thanks! read more

Best DQ I have ever been too! They load up their blizzards. The service is fast and friendly. The hot food is pretty good too!!!!

This place is fantastic. Not only does it have great service, but it gives you great deals and portion sizes. Undoubtedly the best Dairy Queen around here. I love this place. read more