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    Dr. Don Orthodontics

    5.0 (1 review)

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    11 years ago

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    JAW Orthodontists - Top Invisalign Provider

    JAW Orthodontists

    4.4(67 reviews)
    1.7 miMitman

    Love this office staff is super cool and very careful and caring highly recommend also there is a…read morelady there that owns a card shop with her husband she washed out my eye

    We are new patients to this practice, although we are certainly not new to the orthodontic process…read more We previously received orthodontic care from another provider in Tucson, so we have something to compare this experience to. My biggest disappointment with this practice has been the lack of communication and customer service. There is absolutely no communication regarding upcoming appointments--no confirmation texts, phone calls, or emails. On one occasion, we arrived at the appointment time we believed we had scheduled, only to be told that our actual appointment was scheduled for a later time. A simple courtesy reminder or confirmation would have prevented this confusion and inconvenience. The orthodontic services themselves have been average--nothing particularly exceptional or above and beyond what we have experienced elsewhere. I understand that this practice may have a large patient volume, but it often feels as though everything is left entirely up to the patient or parent to keep track of. This is especially disappointing considering that many of the patients are minors who are in school, meaning parents or guardians are ultimately responsible for making sure they get to their appointments on time. In my opinion, basic courtesy communication--such as a reminder text, call, or email--should be the minimum standard of customer service, particularly in a practice where appointments are so important. Overall, we have been disappointed with the level of communication and service. Orthodontic treatment is a significant commitment, and patients and parents should feel that the practice values their time and makes an effort to communicate with them. Unfortunately, that has not been our experience so far.

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    JAW Orthodontists - Dr. Laura Robison-Rabe, Dr JAW Orthodontists

    Dr. Laura Robison-Rabe, Dr JAW Orthodontists

    JAW Orthodontists - Specialists in orthodontics for KIDS!

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    Specialists in orthodontics for KIDS!

    Dr. Don Orthodontics - orthodontists - Updated September 2026

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