I had an appointment scheduled for today, May 9th and no one showed up. Since my appointment was on…read morea Saturday, the main phone line was closed and no one picked up. In the two emails and two texts I received from them with appointment details there was no after hours line or way to contact them at all. I'm very disappointed in their service, and it is disrespectful that I book my entire afternoon to be home only to be blown off. Beware before using Connecticut Basement Systems.

Cisco and his team were fantastic. Arrived on time. Kept us informed throughout the process. We…read morehighly recommend them

We scheduled them to give us a knee-wall estimate ONLY. I…read morewas very clear about this with the nice girl on the phone. She verified that is what would happen when she re-confirmed the appointment. I never got any estimate for the knee wall, because he noticed we were not going to agree to cutting holes in the ceiling, roof and siding, in order to do the entire house. "I want to get you on the schedule today." He finally agreed to email(2) separated estimates. One for the knee wall the other for "demolishing our cape." Nothing....hard pressure sales tactics. Moving on.....

We bought our home last December and quickly realized we were in need of insulation. When you buy…read morea new home it takes a while to get to know its quirks, what it needs and set a timeline for improvements. We put insulation at the top of the list. Our oil delivery costs for astronomical. The house didn't retain its temperature so one minute it was warm and the next very cold. The furnace was constantly coming on and off. A huge expense for our family. Once we had the insulation installed along with air sealing around our entire home we were hoping the next winter would go better. So now that it's winter we can say that our furnace does not constantly click on. Our home retains the heat. We set our thermostat at around 66 degrees knowing it will get up to 68 and sometimes 70 if we are cooking. Our oil deliveries have been way less gallons per deliver, we are using less fuel to maintain the heat in our home. Installers were professional. Clive and his team were very considerate of our home, keeping it clean with drop cloths and removing all the old insulation carefully to keep the house from collecting drops of it. It is amazing how they build up walls in the attic with a small space to walk. The air sealing in the basement has been nice because the heat in the finished portion doesn't kick on as much because its not being sucked out of the house. The job was done in one day. It was our first Summer in the house and we had the work done right before that, so I cannot tell you what a previous Summer would have been like but I can only imagine how hard the A/C must have had to work to keep the house cool. And, the cost must have been really high. Our A/C is in the attic so they insulated the duct work to each room as well. Keeping the air traveling in the duct work cool as it traveled from the a/c to the room. Meaning again, it doesn't have to work so hard to keep the house cool. Genius! I will post this on CT Basement Systems too because I think there are more reviews there for the insulation.

This was Dr Energy Saver/BlackDog Builders out of Salem, NH. I recently had all my windows and a…read moreslider replaced through them. The job took about a week and was left a complete disaster. Nails were left everywhere both inside and outside the house. This posed the biggest problem because I asked them to use the magnet sweeper to pick up all the nails, especially outside by the deck and the pool. Instead I paid someone to help remove the nails. Second major issue arose during my first winter with the new windows. Cold air was literally blowing through the trim and causing the curtains to move with the air. I called to report this issue and they removed the trim from 1 window and we could see outside from inside the house. None of the windows had any insulation around it. Fast forward 6 months and having saved 0 on heat, they removed all the trim again and i had to babysit them to ensure they actually put the insulation in. Calling DES in CT did nothing as each of these are independently owned and operated. I never received a call back from them. I had numerous calls into DES of Salem, NH with no calls back. Not only was the project manager non-responsive, but also the receptionist. I felt like a joke to them with the lack of caring and response. I had to google search the owner and reach him through his cell phone and other email address (Black Dog Builders, Salem, NH). He came out to review the installation and only saw a fraction of the problems. He showed barely any interest in the problems and i felt as though i was wasting his precious time. I think whats worse is that I never received an apology from either the local dealer or corporate for the poor job, not covering any furniture (notice the paint mark on my brand new couch). These photos below are just a small example of how terrible the job was. as an FYI, their price was similar to other companies. Ive regretted going through them and hope no one ever has to experience the saddest form of workmanship known to man. I pray this review helps others in choosing a company to replace their windows.

This company was great from start to finish. The sales people followed up throughout the process…read more When one of the service people made an error the company quickly rescheduled to get the correct work done. So far so good. My attic is seriously warmer and I am hopeful we have finally remedied the leaks which caused my ice dams.

Travis and Shawn came to assemble a large armoire for us. It was a complex job, that took a ling…read moretime, but they did a great job. They also went the extra mile and anchored the pieces to the wall. That was beyond the scope of the job, and it showed us that when they do a job, they want to make sure it's done right. We would definitely have them back for other projects.

Travis was super prompt in getting back to me about a door repair. He came out quickly to check…read morethings out and took the time to explain what needed to be done to fix the door frame. He was able to get the job done the same day and worked really efficiently. I also appreciated that he showed me his credentials -- it gave me peace of mind. Very real, friendly, and professional. I'll definitely be reaching out to him for future projects

Disappointed in their work. While the insulation might be good, the mess they left was horrendous…read more I'm still cleaning it up. The insulation was left everywhere. An attempt was made to clean it up the next day, but it was a feeble attempt.

· Best home performance llc…read more They are liars. Claimed to be an approved energize CT contractor and was going to handle reimbursement from energize CT fund from start to finish, to include extend my rebate for reimbursement of $3,000+cost. Paid upfront and Nope, didn't happen. He's not approved as an energize CT contractor. Stopped return phone calls. Now I'm out $3,000. Insulation in exterior walls were not installed to R15 pack as claimed. House is cold. Walls I have insulated personally are warm to touch, walls they supposed filled to R15 are cold from exterior temperature. The exterior holes they make, they don't seal those properly to avoid cold and hot air from entering. I had to do that myself to stop air from entering walls. Do yourself a favor and find another company to do the work. I bought into his nice guy, great business, great reviews bull and now I'm paying the price for it. If I could give Best Home Performance no stars, I would.

A company is only as good as their customer service when you have a problem. I had this company…read moreBlow insulation into my home and is a second thought I did the pool house. Just had a pipe burst in the attic and all the ceiling is down and I noticed there was no blown insulation. Called the company they said they only have records of doing my pool house I said seriously that was an afterthought after I had your guys to my house. The gentleman Kevin was so rude to me that I actually had to F bomb him and hang up I hung up after he had previously hung up on me and then called me back

Sky properties is a really terrific company. they put new roofs on two houses and remodeled the…read morewhole upstairs with new sheetrock on one of them and also put in new windows. this house looked so bad upstairs that I had qualms about buying it thinking that it would be impossible., when they came and told me the cost and how they could repair it I became gung-ho with this house. they did a marvelous job and finished it in a timely manner. they really beautifully transformed a very rundown home. the owner Ron, is great and a very friendly guy. this company amazed me at their efficiency. their price is the most reasonable. they never surprised me with any additional costs they really honored thire contract all the way. I wouldnt use any other home improvement company. and will definitely use them in the future I highly reccommend sky properties. Veronica C

We needed a repair or replacement of a kitchen faucet. We contacted them on a Sunday and they came…read moreon Monday as promised. They did a good job. The only negative is that the cost seemed very high.

"Be on guard" The company pursued me because I googled…read more"handyman". I booked a Monday and was told it was 99.00 to look, but credited back if you accept the quote. However, last minute on a Sunday, I received a call from a tech that he had one last opening as it was to snow Monday. It was not an emergency, just a broken toilet chain. I just could not reach the tiny piece left at the bottom or use, no rush, no leaks. I have two other bathrooms. Be ware, their $99 quote is NOT inclusive of PARTS!!! It would be $497.00 EXCLUDING his pick up of parts from Home Depot. NOT parts on the TRUCK as I was TOLD. (The booking was really via a call center). Then he had the nerve to say it was a SUNDAY EMERGENCY I never requested Sunday at all. It was my only day off to relax. Roto Rooter advertised 7 days per week and with snow coming on a Monday , I expected my Monday to be pushed to mid week not at 5 pm last minute for a Sunday. I disagreed rejected the high quote and his need to go Home Depot, his time and gas he whined about so I called my friend, as I felt bullied and intimidated because his voice and manner became louder and pushy. In addition, he did not remove dirty boots as I asked him to because my 18 stairs are carpeted in white. By this point it was almost 5 pm. My friend told him "she does not want a rebuilt toilet " which the tech said was all he would do. Raising his voice he began to yell once my friend ( a builder) said "she can buy a new toilet for that". This toilet was not the original-or OLD as he implied it was. The man blew up telling him "you're from Tennessee," prices are a lot less there. I just paid him the 99.00 to get rid of him while my friend was secretly still on speaker listening in. Finally, he left. I called my bank noting he had no date on the so called contract. It was left suspiciously blank. I was advised by my bank to stop payment and to call the police. What a mess. SINGLE WOMEN please AVOID, I fell into accepting a call, then rescheduled to a Sunday when I booked a Monday not from a local Roto Rooter at all . All because the company's name was familiar to me.