I am shocked to read the (couple of) negative reviews here. This is the best optical store I've…read moreever been to, both in Boston and New York City. John is so sweet, kind, cooperative, helpful (on and on), and Dr. Shah is thorough and kind as well. I can't fathom someone feeling "degraded" or having any kind of negative experience at this store.

Superb service from John; he was welcoming and very helpful; quickly zeroed in on the problem with…read moremy glasses and had a new pair for me within a few days. Then he realized that I needed a separate single-focus pair which would improve my close-up work on my computer - which is very helpful. I will recommend John and this store to everyone.

Very professional and careful service. Convenient location in the arcade in Coolidge Corner.read more

What a remarkable business! Joanie answers the phone, books the appointments and helps customers…read moreevery step along the way to getting just the right pair of glasses. Dr Lahker does the exam with efficiency and thoroughness. The office is quiet and calm and very well run. I have taken my family there for years and think of Arcade Optical as my go-to place for vision.

I had an absolutely awful experience at Brookline Vision House with Dr. Kalish, who is nothing more…read morethan a scam artist running a shady operation. The red flags started immediately when he refused to let me wash my hands in the sink, insisting instead that I use hand sanitizer--because apparently, basic hygiene is too much to ask for in his office. Then came the outright fraud. He tried to upsell me on bogus services, including claiming he could check the "thickness" of my cornea using a standard microscope--something that is not remotely how corneal thickness is measured. Either he thinks his patients are too ignorant to know better, or he just doesn't care. To top it all off, it turns out this guy has been setting up new Yelp pages to bury the flood of terrible reviews he's rightfully earned. That kind of shady, deceptive practice should tell you everything you need to know. Avoid this place at all costs.

Dr. Kalish gave me my first eye exam today. He was very kind and made the process harmless and…read morequick. He answered all questions thoroughly and was very helpful giving tips for my issues. I could not recommend him enough!

Great personal eye care and very competent staff and students to care for your issues…read more Easy access to subway and centrally located for everyone . Super clean and quiet and very professional acting staff!

They used to be in Brighton but moved a couple months ago. Very professional eye doctors with a…read morevery nice woman whose name I didn't catch who tested me and figured out my new eyeglass prescription. Will be going back in June.

Fantastic service. Walked in with a pair of broken readers that my sister loves. Richard (I think)…read more-- a man with more than 25 years of experience -- came out. I showed him the glasses, he said "give me five minutes." I sat in their comfortable waiting area. Within a minute or so, he stood up and said "here you go" with a big smile on his face. Then, he cleaned the glasses and handed them back to me. I said "Wow, that was fast." Then he showed me his special technique, which he had learned during his career. My sister is thrilled, as she was about to throw them away. Worth noting -- there was no charge for this amazing experience. :)

Since I knew which frames I wanted, I ordered glasses online opting to pick them up in the Coolidge…read moreCorner store. The sales person was lovely until she heard online order and handed me the sealed box. When I asked to check if prescription was right or to have any adjustments to fit, she said they did not do that with online order. Mind you, I spent hundreds on these glasses and have bought glasses with LensCrafters before. I asked what if prescription is off, they said I could return them online. Only when I continued to ask about policy of not giving any service to online orders did another staff person say they could check. Terrible customer service. When people are trying to limit their time indoors, ordering online makes sense. Saved time for the staff too. So why not take care of the fitting process? I advise going to a shop that actual cares about building long-term customers.

I was really misled by all the very positive reviews of this optometrist…read more She is cheap. She may be minimally competent. But she did not assess my needs. She prescribed a very old lens that could not correct my astigmatism. She said that that was an acceptable cost of wearing contact lenses. She told me that toric lenses, that could correct my astigmatism, would be too expensive and would tear easily. She did not even mention rigid gas permeable lenses. This led to a prescription for a lens that was ill-suited to my needs. It didn't correct my vision very well. The technology is just much more advanced. I think she assumed that cost was my absolute, primary objective. While cost is something that is a consideration for me, I also want a lens that I can see with! And so, when I went to Korb & Associates, I felt that there were many more options explained, and much more thorough examination was performed. I cannot recommend this service. Go elsewhere.

I really appreciate the existence of this place. As a student, the price is affordable, and doctor…read moreWu is really nice. When I made the appointment, she cut to point what I need to bring, how much it's gonna be, how the service works. It's perfect. No bullshit, no payment plans, very easy to understand. She gives genuine advice to your eyes and tells you what type of contacts you need. Super helpful. The process is straightforward and effective. Definitely recommend! And definitely will come back!

I just had a great experience with Moika at MyEyeDr. I came in to get lenses for some frames I had…read morebought,and she was very patient while I located my prescription information. She also found my insurance info for me and helped me decide what features to get. They also have a beautiful selection of frames there. Even though I already have frames I like, it was very tempting to get more.

Thank you for all the care and support My daughter loves her…read moreglasses! Thank you Dr. Zappala for your thoughtful and insightful care over the past 4 years. The retail shop has a strong selection of frames. Thank you to all the caring folks who took the time to help us make great choices!

I'm a fan of their frames and service, but not their price. Can you blame me? I'm just a college…read morestudent. I'm writing this review reflecting on my experience there a year ago. While it may seem like ages ago, I still remember the kindness and friendliness Manny and Paddy gave me which is something I rarely see these days from businesses. Coming here, I knew that BVH would charge higher for their frames and services but I couldn't settle on the kind of frames Lens Crafter had. None of them really flattered my face. You know when you're looking for frames, it's already weird seeing yourself in a new pair and at the same time you feel lost at the overwhelming selection. There were a couple from Lenscrafters that were okay, but do I really need them to be from Tiffanys or Burberry? No. So I went a couple stores down to give BVH a try and see what frames they offered. Manny was very attentive and helpful. The fact that I had a particular style of frame I liked helped loads in making the choosing process easier. The annoying thing is all their frames are in a glass case so you can't access them yourself. Manny promptly chose 3-4 based on my preferences and I tried them on. The one thing that was outstanding about Manny was he critiqued how you looked with each frame-you don't have the generic, sugar coated "oh you look great." He commented how I have a wide facial structure and recommended that rectangular frames would better complement my face. I've never gained such insight before and I totally agree with him after trying a couple of rectangular and circular ones. Pretty amazing how after more than a decade of wearing glasses and going to countless lens stores from different countries, it took Manny to give such useful advice. Paddy, the optometrist, was a joy to work with. I never felt nervous around him as he had this aura of cheerfulness that made it comforting during the eye exam. We managed to talk about myopia and he asked about my studies in college and why I chose my major. Effortless conversation. At the end of the eye exam, he said he'd be more than willing to have me as an intern or shadow there if I ever wanted to in the future! Manny gave me a couple of free pens on my 2 visits there. He made it a point for me to take them. I still have them sitting in my cup of pens to this day :) When I came to pick up the glasses, he made sure it fitted right. It was slightly unbalanced so he used a special machine to heat and curve the rims so it hooked well in a balanced fashion to my ears. I've never had that done before even though this was not my first time wearing plastic frames. I think it's pretty amazing how these 2 can run a optical lens store by themselves when Lens Crafters has a big team, but falls short on customer service. While BVH does have a retro look to it, don't let it deter you because they're just as capable in running a business compared to corporate chains. The only real short fall is the price which is really not budget friendly. Came to around $400 with the eye exam. My school insurance is lame and doesn't cover lens wear. Had I had more 'dough', I would rank BVH 5 stars without hesitation.

The optometrist in house, which there is only one, refused to let me use the sink to wash my hands…read morewhen I was taking my contacts out for the eye exam. He insisted, and I really mean forced at this point, that I use a drop of hand sanitizer to wash my hands (as apparently this is the most sanitary way of go about washing your hands). Naturally, my eyes stung as soon as residual alcohol from the hand sanitizer stung my eyes, and he merely laughed and said this was natural. Man was I appalled when he started yelling at me upon leaving, insisting that the additional checkup steps he went through (which I never asked for) was going to cost me additionally to the exam (which is pretty much always covered by PPO insurance). The woman who works the front is his wife, and her mundane reaction to her husband raging at a customer seemed all too familiar to her. Really felt bad for that poor woman. Just avoid this place at all costs, the guy has temper issues and is extremely aggressive making sure he pockets as much as he can from subtle additional charges to a basic eye exam. Really shady.

My nylon string half rim glasses snapped and VW staff handled the repair for me at no cost! Very…read morefriendly staff

I have been going to Visionworks for 10 years. Satisfied with the glasses and the prices, customer…read moreservice more hit-or-miss but I was very impressed two weeks ago with Mr. Rojas. I had gotten a pair of glasses at that store about 1.5 years ago. After wearing the glasses for a few hours my ear would be irritated, so I kept on wearing my older glasses. I went in twice over this time to get the new pair adjusted. The rep would bend the ear piece a little, hand them back, have me try it on, and ask 'How does it feel?'. After only 1-2 minutes it felt fine but by the time I got home the glasses were irritating my ear cartilage again. I tried again two weeks ago. Mr. Rojas actually got up, walked behind me and looked to see how the glasses fit! After three iterations he pronounced it a good fit. I have worn the glasses continuously since then without any discomfort. I wouldn't normally post to Yelp but the VisionWorks site does not have any easy means for feedback. There is a cognitively impaired chatbot named 'Amelia'. Store management probably gets Yelp feeds, hopefully they share the good comments with the employees.