I am giving one star because I am unable to give it any less. This was one of the most uncomfortable and unprofessional medical experiences I've had. The practice was unkept, cluttered, disorganized, and covered in dust. The trash in the exam room was full, yet I was the first patient seen that morning. Nothing about the environment felt clean or sanitary. During my exam, a bottle of solution with no cap was used and then put directly into my eyes. I was also handed a used, dirty contact case to store my contacts afterward. I felt so uncomfortable with the cleanliness standards that I didn't even feel safe putting my contacts back in when I left. To make matters worse, when I requested an itemized receipt because I believed I had been overcharged, I was handed a piece of paper with long division math written in pen instead of a computerized breakdown of charges. As a fellow healthcare worker, I was appalled. I would absolutely not recommend this office to anyone looking for a professional or hygienic eye care experience. read more

I saw Dr. Galatis several times for a new vision prescription. While at the first visit, the receptionist was friendly, she grew increasingly rude as I called in to get my prescription so I could get new glasses and contact lenses. Without being sent a bill, Dr. Galatis and her administrator told me that I could not have my prescription until I paid them. This is illegal and unethical. I cannot believe she would hold a prescription hostage. Her receptionist was also quite rude. Very disappointing. read more

Dr. Galatis is very thorough and professional -- she always does the best for my eyes.

I first saw Dr. Galatis a couple of years ago for a routine eye exam and was fine with the service. I was looking for an eye doctor and thought I found someone I could rely on for routine visits; however, my latest experience was horrible, and I will never return. In mid-March this year, I saw  Dr. Galatis for my annual check-up. The first thing I noticed was the office was extremely cluttered and dingy, even moreso than what I remembered when I went in 2019. I explained that I was looking for contacts that I could leave in overnight while sleeping (I am horrible when it comes to removing my contacts). She recommended a brand, but did not have any in stock and said it would take a "few days" to order the trial. Thinking I would have these contacts in hand soon, I did not leave the office with my prescription for my regular contacts or with a glasses prescription. I actually forgot about it, and looking back now, I am surprised that she did not automatically give it to me when I paid, regardless if I was going to use it or not. A few days came and went. When I didn't hear anything within a couple of weeks, I called. Her voicemail was full. I called again a couple of days later and finally was able to leave a voicemail. I may have even left a second voicemail when no one returned my call. Finally a receptionist got back to me at the end of April, almost two months later! They gave me the option of leaving the contacts in the mailbox outside of the clinic or picking them up in person. I choose to pick them up in person, and boy, am I glad I did. When I got there, it took awhile to get settled. Dr. Galatis was prepared to give me my regular contacts - not the trial contacts I anticipated. When I told her, she seemed confused for a minute. It took her awhile to find the trial size, and what should have take a couple of minutes to get settled took 10-15 minutes to figure out. She also made me schedule an appointment within two weeks because she wanted to evaluate how my eyes adjusted to the new contacts. When I put them in at home, the contacts were the wrong size. They kept moving around in my eye and felt really uncomfortable. I chalked it up to the fact that they were new contacts (Dr. Galatis did mention to me in my appointment they are a little thicker), but when I checked the packaging, I noticed the sizing was not my usual. It was an 8.6 base curve. Typically I am an 8.4. Now, I'm not an optometrist, so I can't declare with certainty, but I would assume the base curve would not change among the same brand of contacts (I wear Acuvue Oasys and was looking to switch to Acuvue Night & Day). Waste of $10. I called the office to explain my concern and as expected, no one answered. I tried again three days later, no answer. I ended up canceling my second appointment; there was no point to see her if I could not even get the contact in my eye. I finally got a call back the day after my second attempt, and the receptionist seemed to laugh on the phone when I explained I had already waited awhile just to get the trial size. When I explained to her that I anticipated I had the wrong size, she went to check if Dr. Galatis was available, but she wasn't. In order to avoid more waiting, I just told her I wanted my prescriptions for my regular contacts and glasses. I explained I was upset it was nearly two months later, and I was running out of contacts. I got an email same day with my prescription. One thing I wanted to add is that I felt she was milking every opportunity to get me back into the office for an appointment so she could get paid. For example, I expressed interest in laser eye surgery, and she said I had to come back to her for a consult in six months to check to make sure my eyes were okay and if I was a candidate. Uh, doesn't the laser eye facility usually do that? Never again. I get we are in the middle of a pandemic and certain businesses have staffing issues. But they need a more consistent receptionist and/or an office manager; there was absolutely horrible monitoring of phone lines and the office was extremely disorganized with stacks of papers all over the place. What should have been a two-day ordeal turned into a two-month pain. I am considering redoing my routine eye exam with another provider to consult about switching contacts. Do not go here if you are expecting swift and organized communication. read more

I randomly found Dr. Galatis last year while searching for a local eye doctor through my health insurance. I have now been going to her for one year and really like her. Her office is homey and comfortable - in the basement of a building and carpeted, and you are surrounded by antique lenses and eye equipment (for show, not use!). She doesn't remember all the details of my last visit, I can understand that - it was a year ago and she has plenty of other patients. She is thorough, helpful and honest. read more

Went to see Dr. Galatis to have an eye exam and glasses made. Although Dr. Galatis is a very likable individual; she was not able to fill a correct prescription. Each time, I kept on seeing double when putting them on. Even after creating the glasses for the 2nd time, after I complained; the problem persisted, and it was never corrected. I ended up spending time and money on a pair of glasses that I can not use. Another optometrist said that the lenses were not created correctly. Although Dr. Galatis is a nice individual, the way the situation was handled was not professional, and I can not recommend this business. read more

I stumbled into this place a few years ago on my last pair of contacts, and never went anywhere else. The doctor is great (and will meet you on Saturdays) and she always gave me plenty of free contact solution. All my contacts and glasses fit perfectly and always were either available on-site or shipped quickly. read more

I've lived in Boston for 3 years and have had 2 unsuccessful attempts finding a good optometrist...until now. Dr. C.J. Galatis was great. She made sure that my insurance would cover my appointment and my contact order. She even offered to call the insurance company in front of me if I encounter problems with coverage (which she sighed and said, "it happens all the time...") It's nice to have a doctor work with you and your insurance instead of against you!! Don't be turned off by the outer appearance of this place. It looks like she runs it by herself and it's a below street level, small office. Looks like she hasn't redecorated in about 20 years but her service is great so why change? read more

Yes, her office is dishevelled, the carpet could use a replacement. However, this Doctor, unlike Dr.s at generic brand name places doesn't rush you through exams through the screenings leaving you wondering what you just looked at. correct Rx.'s take time for the eye to adjust and she knows this. I have never had a bad Rx. in my years of seeing her. I went to another Dr. last year and paid the price with a poorly written Rx. When I told that Dr. "Hey this isn't working" the receptionist told me basically the Dr. is always right. Huh? This would never happen at Dr. Galatis's: she's always been on the mark. Glasses ad contacts take a little while more than the run of the mill place, but remember, those Doctors don't look for actual eye problems: they write scripts... that's it. You're lucky to get ten minutes at the walmarts or lenscrafters of the world. I would also like to say that she doesn't push products. I'm going there in a few weeks because my last Dr. did such a horrible job. In summary: I'm more than happy to get good care at the expense of more waiting when it comes to products. read more

This was one of the worst experiences I have had at a medical professionals office. After filling out the paperwork (which asks you the same questions, three times) the doctor walked into the waiting area and said "I'm sick and I'm leaving", grabbed her bag, and shouted back to the girl at the front desk to "lock up", all of this occurring less than 3 minutes before my appointment was supposed to start. The girl at the front desk attempted to offer me a new appointment next week without so much of an acknowledgement of ridiculous and rude the entire situation was. I acknowledge that people get sick, but there is a polite way to address a patient who's appointment you need to reschedule. read more

I went to Dr. Galatis today for the first time and I thought she and her office were great. I called at the last minute, looking for an appointment anywhere covered by my insurance as I had just run out of contacts. She and her secretary went out of their way (and stayed late) just to accommodate me. Yes, her office is messy, but who cares? It almost made me feel like I was in my living room rather than an office. It didn't bother me one bit. I would definitely recommend Dr. Galatis to anyone! read more

Dr. Galatis is a very caring optometrist who I have been seeing since she had an office in West Roxbury more than 10 years ago. She has been very helpful in explaining all my age-related vision changes! In addition, she works at the Low Vision Rehab Clinic at Mass Eye and Ear, and is very knowledgeable about different eye conditions. Yes, her office is a bit messy and disorganized but I've never had a problem with paperwork or getting my glasses. read more

I have been seeing Dr. Galatis for over a year. She has been very helpful at helping me solve a specific issue, and always provides me with a lot of information when I come and talks me through what she is thinking. She remembered and had good notes on what had been going on with my eyes over a year ago when I recently came in. I moved further away from her office but will continue seeing her anyway. read more

I have very complicated vision issues and she's always been very careful, thorough and understanding. I've been going to her for MANY years (since she was in West Roxbury). Convenient to get to office too. And she's been great at helping me pick out glasses, always working with me to keep the cost down. I couldn't recommend her highly enough! read more

Dr. Galatis is great. Incredibly friendly and will bend over backwards for all of her patients - from agreeing to schedule appointments over her weekend to coordinating pick up times for contacts, glasses, etc. after hours - she is always friendly and always available. A fantastic doctor! Highly suggested! read more

I got an appointment so quickly and the service was great. She kept it simple and didn't do more tests than necessary. My contacts fit perfectly! A few weeks after my appointment my mother-in-law was in town and got a scratched cornia on the beach. Dr. Galatis saw her immediately and gave her some samples to take home on the plane until she could see her optometrist at home. She's the best! read more

I recently began to attend Boston College graduate school, and as Dr. Galatis's location is seconds away from graduate housing, I decided to try her out. I was suspicious about my contact lens prescription that I received while at home, and wanted to schedule an eye exam just to be sure. The appointment was scheduled quickly and the exam itself was thorough and not rushed. Turns out my previous optometrist totally flubbed my previous exam- one eye was overcorrected, while the other was significantly under. She figured out my correct prescription in one appointment, and was able to get my new lenses in a couple of days. Very satisfied! read more

As a graduate student with very limited insurance I had been going to cheap, out-of-the-back-of-truck-type eye doctors and then I found Dr. Galatis. She charged me less for a contact exam than the places I had been to previously ($75) and saw me 3 additional times at no charge until I found contacts that fit properly. When I came back for glasses she was conscious of my budget. Again she was able to beat the Lens Crafters price and they came in within 2 days. read more

Please do not come here. I have been working with Dr. Galatis for over two years, and her service is absolutely the worst I have ever encountered. She does not seem to understand the basics of customer service, and the communication in the office is abominable. I am not certain her training or expertise is adequate, as I still have not found contact lenses that work for me. She prescribed contact lenses to which I was allergic and then expressed annoyance that my lenses were not working for me. She is unable to keep track of details of patient histories, despite paper records. As a health care practitioner myself, I would never run my practice the way that she does. Please save your money and go to someone whose service actually delivers. read more

I went here for a vision exam because I was having trouble seeing things far away. I got a good exam and was given the glasses that I've needed for some time now. They also have a pretty good selection of glasses and they offer contacts as well. If you're looking for a no-frills but thorough vision exam, I would recommend this place. read more

I have had great experiences with Dr. Galatis. She took her time to find me the right pair of contact lenses since I was suffering from dry eyes. She always send me off with lubricating drops or solution. My contacts come in within a few days. She is very practical and is of the mindsight that you should go with what works, and its not worth changing glasses for small changes. She remembers small details about me and is very personable! Her office isn't very impressive but her service is great and that is what matters to me. read more

Dr. Galatis has given me super service since 2001 when I moved from Atlanta GA to Brookline MA. When first I met her I her we spoke for a good while outside her off\ice on the sidewalk on Beacon Street near Cleveland Circle. I was concerned that she was not an Ophthalmologist. Her assurances to me at that time concerning her service and her competency in her referrals have been more than met. The tag on her car reads 'SIGHT'. She continually upgrades her equipment. One is convinced that her heart is in everything she does and in every word she utters as a professional eye doctor. As an officer in the submarine service in both the Atlantic and the Pacific fleets I have developed an inner eye for professional competency. She speaks Greek and English fluently. When I ran out of money a year or so ago she took me on as free.She is TOTALLY a straight shooter. Her service and her professional demeanor are unqualified.Why do I have tears in my eyes as I write about my eye Doctor whose name is Dr. Calliope Galatis? read more