Love this office staff is super cool and very careful and caring highly recommend also there is a lady there that owns a card shop with her husband she washed out my eye read more

We are new patients to this practice, although we are certainly not new to the orthodontic process. We previously received orthodontic care from another provider in Tucson, so we have something to compare this experience to. My biggest disappointment with this practice has been the lack of communication and customer service. There is absolutely no communication regarding upcoming appointments--no confirmation texts, phone calls, or emails. On one occasion, we arrived at the appointment time we believed we had scheduled, only to be told that our actual appointment was scheduled for a later time. A simple courtesy reminder or confirmation would have prevented this confusion and inconvenience. The orthodontic services themselves have been average--nothing particularly exceptional or above and beyond what we have experienced elsewhere. I understand that this practice may have a large patient volume, but it often feels as though everything is left entirely up to the patient or parent to keep track of. This is especially disappointing considering that many of the patients are minors who are in school, meaning parents or guardians are ultimately responsible for making sure they get to their appointments on time. In my opinion, basic courtesy communication--such as a reminder text, call, or email--should be the minimum standard of customer service, particularly in a practice where appointments are so important. Overall, we have been disappointed with the level of communication and service. Orthodontic treatment is a significant commitment, and patients and parents should feel that the practice values their time and makes an effort to communicate with them. Unfortunately, that has not been our experience so far. read more

We had an amazing experience with Dr. Weaver at Dr. Jaw office on 5th. Always great and personable service, very welcoming vibes all around! Our son's treatment was explained each step of the way. Now onto our next child's consult for treatment. We highly recommend this office for Peds orthodontist. read more

We have had a few visits here now for my daughters dental work. They have been nothing but kind and caring during the visits. My daughter is 8 and each appointment they walk her through all the steps and talk directly to her instead of ignoring her and talking to me like past places have done. They don't rush and take time to give my daughter breaks and talk through some of the issues shes had. We have loved coming here and look forward to our future appointments. Definitely recommend especially with younger kids because they have an awesome points/rewards system! read more

This office has the most friendly staff and provides excellent care! A great experience overall.

the lady kept poking me and ended up pinching me and made my lip bleed. I didn't get her name but she was aggressive. felt like crying.

Buyer BEWARE! Be careful, there are probably better choices in Tucson. My fervent hope is to help keep somebody else from having to deal with similar situations. It is not really the money it's the principle! Recently found out that a friend who I had referred to the office has had a similar issue. I have always had great and fun interactions with all of his other clinical and administrative staff. Their "office girl", Rosi is unprofessional, rude, dismissive, condescending and apparently incompetent. She appears to be trying to hide things. If you refuse to answer or respond to questions about basic billing charges, it makes you look a little suspicious! Nobody likes being ripped off AND blown off. Read the many other reviews confirming other peoples experiences with her bad behavior. Dr. Weaver, the founder, was a good guy, but he is retired now. It's sad and disappointing that the seemingly all too common scenario of a business founder, leaving and having things significantly deteriorate is at play here. Once the founder leaves things rapidly go downhill. On my last very brief visit, I told the doctor that my final set of retainers was giving me, for the first time, some pain in my jaw (TMJ) which I have never experienced with any of the other aligners. He looked in my mouth for literally five seconds, and said, oh there's a problem. Clearly, somewhere between measurement and manufacture, (out of my hands) the retainers were incorrectly produced. They were ill fitting enough to where the doctor ordered 50% of the lowers to be cut off to temporarily alleviate the TMJ issue. Nobody said a word about my status going forward. After several years and thousands of dollars out of pocket, on top of what my insurance company paid, I was presented with a $450 bill at checkout. I have tried for months, verbally and in writing, to find out what the charges were for, and to just try and simply get a billing receipt for my records. All requests have been completely ignored by Rosi. I always hate to assume, but I guess it was for re-ordering final retainers to replace the clearly incorrect and substandard ones that I had already previously paid for. I guess I was being charged a second time for a product that was substandard through no fault of my own. I was also disappointed that there was absolutely no attempt to even try to bill my top-tier dental insurance for any of this visit, and I clearly couldn't do anything on my own without a proper bill. Judging by other similar experiences and reviews, I'm sure the response will be "contact Rosie, so that we can clear this manner up." I have made a total of six attempts! Too late, I've wasted too much time! read more

Not sure what I paid for. My son finally has his braces off, he was left with a gap in his top teeth, still has some crooked bottom teeth and an overbite. I paid thousands of dollars only to be highly disappointed. read more

As a Dental Hygienist, practicing for over 20 years, I wouldn't trust anyone else with my 3 daughters. Dr. Jaws' experienced team, know what they are doing to set you up for a LIFETIME beautiful smile, alignment and occlusion. I have seen the end results and that's where the priceless perfection can really be appreciated. I am recommending this business because of the lifetime quality that I have seen and experienced in their Orthodontic care. read more

The BEST! Janet-jo and the office staff are especially nice! Everyone was helpful and so pleasant!

The office at Dr. Jaw have the nicest staff. My son was nervous about his braces and everyone really made him feel at ease and answered all of his questions. It wasn't just the staff taking care of him, it was others walking by that were also nice to him. They were all so welcoming and kind to him. Thank you Dr. Jaw! read more

The folks here are lovely- the office staff in particular are kind and helpful. But everyone worked with us on a payment plan for my kid's braces. Also, when my kid KEPT breaking brackets they worked with us to try and make sure that it wouldn't be a continuing problem read more

I took my son here because it was recommended from his dentist. The place was very clean and pleasant to walk in to with friendly faces to welcome us. We went to the back and saw the Doctor and he was wonderful in all ways. He was honest and very thorough. He explained everything well along with his other co-workers. It turned out that my son did not need braces and he showed me why and gave me other options to think about. I really appreciate his honesty, I felt that he could have convinced me to get braces if he really wanted to take my money but he didn't. Thank you read more

Everyone has been great at the office, as well as the orthodontic staff. They are easy to work with and encouraging on the orthodontic journey. Alex explained everything very well as he put on my braces, and he was very proficient at this also. If you're thinking of getting braces, this is the place you should go. read more

As a 60 plus year old man, my bottom teeth started getting quite jumbled. I went to Dr Jaw Orthodontists about 15 months ago. My first visit was easy and they put braces on that day. After lots of visits and adjustments, my teeth are fabulous. I highly recommend this great operation! read more

If I could give 10 stars I would! Dr.Jaw is the best orthodontist in Tucson and maybe even the nation. He and his team were immediately responsive and extremely helpful in assisting my best friend; who's jaw was fractured from an unfortunate incident. He and I are beyond thankful and fortunate to have them at this time of need. Dr.Jaw and his team went above and beyond to treat my best friend. Dr.Jaw even personally gave me his phone number to text/call if I needed immediate assistance for my friend. If you needed a review to move you to chose Dr.Jaw, here it is! You won't regret it! Thank you Dr.Jaw and your team! read more

Getting my teeth straightened with the doctors at Dr. Jaw Orthodontists has been an amazing experience. I thoroughly enjoyed the care I received (and continue to receive) under Dr. Laura Robison-Rabe and everyone here is so friendly and flexible. I would highly recommend starting your braces or Invisalign journey here! read more

My daughter and I love Dr JAW Orthodontists! They are always so kind and helpful with any questions we have. My daughter always looks forward to her appointments. We will definitely be back when my youngest is ready for her braces! read more

Customer service is phenomenal. Plus my teeth look great. My daughter and I both got out teeth done here. Recommended to all my friends.

I had previously received braces in the 5th grade. The arrival of wisdom teeth and unclosed growth plates in my jaw caused my teeth to crowd as well as the return of the natural underbite I once had. After a few years of being on the fence about getting braces I decided to finally take the plunge and get them on again at the prime age of 21. What a great decision that was. Just starting a career in real estate, I wanted a smile I was confident in. The same could be said really for any profession and just life in general. Let me tell you the office of Dr. JAW gave me just that. I mostly saw Dr. Weaver for my appointments. The guy has a great sense of humor and made the appointments rather enjoyable. The two other doctors were equally as good as well as with all of their techs. I couldn't recommend this place more. If you're no longer in the typical age range for braces and are indecisive about taking the plunge I highly recommend you just do it. The end result is well worth it and everyone at Dr. JAW makes the experience easy and enjoyable! read more

My son just got his braces on and we had a great experience with the Dr. JAW staff team. The staff explained everything to both me and my son. Looking forward to interacting more with them! Thanks, Dr. JAW!! read more

At my daughters orthodontist appointment getting her braces finally removed super excited and feeling blessed with the great job that the staff at Dr Jaw have done. Thanks you Dr Jaw read more

Happy with the end result of my sons braces treatment, Dr Rabe began the treatment but over the 18+ months we saw all orthodontists and all were great. read more

Dr Jaw and staff is amazing !! They are all so friendly and super Helpful . We enjoy coming here and will refer all of our friends here .

Dr. Jaw is the best in town! They're so friendly, caring and nice. I feel at home whenever I come here. The doctor always makes sure to spend some time with me and his staff remembers my name each time I visit. I love the facilities, the amenities and the overall atmosphere. This is high quality care for a great price! read more

I am an RN that studied systems processes, which is about efficiency &, as result, greater effectiveness in healthcare. I worked as a case manager & community liaison, visiting numerous practices & healthcare organizations. Missed communications & documentation errors/omissions are responsible for a large percentage of poor outcomes in patient care. Dr Jaw's office is THE MOST ORGANIZED & EFFICIENT office I have ever been in. Great customer service & care. Highly recommend. Professional & timely with good explanations for your questions. Being organized & efficient means they are on a tight time schedule. This can affect quality patient interaction. Only complaint. read more

http://www.tucsonwatchdog.com/videos/69/james-weaver-and-george-deeb-warning Look! I'm not the only one who has a problem with him! I have many kids. All of whom need braces. I took Yvett's 5 star suggestion and took Kid A to Dr Weaver. Dr Weaver told my kid that Invisalign and traditional metal braces would both take 1.5 years to be complete ("they would both be done at the same time" were his exact words). With that, Kid A chose to have traditional metal braces put on. That same day we received a phone call from a separate orthodontist (who had seen my kid earlier) with the Invisalign specifics, and Invisialign would have only taken 6 months! Dr Weaver lied to my child!! His office is big and open. No privacy for each individual chair. The results are fine, Kid A's teeth are now straight, but that's common with any orthodontist. I will NOT be sending the rest of my kid's here. read more

I wanted to get braces for a 2nd time back in 2006. So i visited Dr. Jaws, The DR himself is fine, he wanted to pull some teeth, and I wasn't for that. So I got a 2nd opinion, and have since had braces put on and taken off by another orthodontist, and no teeth needed to be pulled. The issue I have is that his staff called me at least once a month almost hounding me to commit to them, and schedule and appointment. each time they called I told them No and I wasn't interested, but that didn't stop them. read more

Everyone here is friendly and kind. My son was in tears and they were patient and understanding. My son calmed down and left with a smile on his face. They have a points rewards program that motivates children to take care of their teeth. Overall I think orthodontics has come a long way since the 80's. read more

This is the best dentist my daughter is getting her braces and we choose Dr.jaws because it looked like a kid friendly dentist and she was so entertain there and the motivated her not to brake a single bracket when she has them this is the best place I will always recommend Dr.jaws! Thanks so Much Dr.Jaws!! read more

We were traveling from California and my daughter's bar broke. They were so helpful and accommodating. They were great. And saved our trip. Thank you read more

So far, so good! My 9 yr-old loves coming here and the employees and atmosphere are positively charged! The point system is a good incentive for the patients to adhere to the instructions of the dental team while working towards a gift item. Looking forward to seeing the beautiful changes with my daughter's teeth! read more

The entire staff at Dr James Weaver's Oro Valley office is absolutely amazing! Everybody is always so pleasant and friendly--something that makes visiting the orthodontist much easier. I've been looking for someone to help me with my smile for a couple of years, but I've never felt comfortable with anybody. Since the moment I met Dr. Weaver and his team, I felt completely comfortable. More importantly, I felt like the team really cared about making sure they could help me. I now see Dr. Robison-Rabe regularly and she is simply wonderful. She's always very nice and does a great job of explaining what she's working on. I definitely recommend this team to anybody in need of orthodontic care, especially adults who may be a bit embarrassed (like me!) I LOVE the team at Dr. JAW! Thank you guys!! read more

I've been with Dr. Jaw since I was in 6th grade, I am now a senior and can say that I love it. The people are so nice, and they really care about their clients. They make an effort to know me personally. I feel very comfortable when I go there and you can tell how much they make an effort to provide the best service they can. Everything is simple and quick, they always work around your schedule. I can honestly say I'm enjoying my new teeth. read more

We really enjoy this office. My son's first appointment was an evaluation and that same day his braces were placed. The staff was amazing throughout the entire process. We've had a halt in the services thanks to covid but their process seems great. Not too happy that I cant go to the back with my 11 year old, but we understand and trust he is in good hands. Friendly staff and Dr. Jaw is really awesome. read more

Incredible staff, incredible facility. I'm very excited to establish my orthodontic care here as well as my children's!

I do not know why anyone would go anywhere else for orthodontia. As an adult, I can report that the staff is professional and fun. My issues will be fully addressed and I am confident in the result. If you have children, it's almost like taking your kids to Disneyland -- they will look forward to their visit. read more

I am new to up in reviewing but now that I have a chance I'm going to hit all the terrible doctors and dentists that have done me wrong here in Tucson. First is years ago dr. Weaver, dentist. He also lied to me and gave me a phony treatment plan that did not even work. I finally went to an another dentist who confirmed with me that dr. Weaver was lying about his plan that would straighten my teeth. This other dentist actually tip the braces off and fixed my problem in one visit. Stay away from dr. Weaver who is not honest. read more

My children and I love Dr JAW Orthodontists! They are always so kind and helpful with any questions we have. My youngest gets really excited when he has an appt with Dr Weaver. read more

i was flossing my teeth on thursday evening and happened to break the bonding on my bottom lingual retainer. this is the second time this has happened to me while flossing since i got my braces off 4 years ago. since i'm not from tucson, and my orthodontist is 3,000 miles away, i was in a bit of a panic. i had to sleep with my retainer poking around in my mouth until morning. i called around to a few places that wanted $350+ to fix my retainer. insane!! i finally called dr. jaw orthodontists and was quoted $95 to fix my bonding. i wasn't sure whether or not it was a guesstimate on what the final price would be, so i asked. the lady told me over the phone that $95 was the most she'd charge me for the service. they fit me in right away and when i walked in i was seen right away, no waiting. at all!!!! the receptionist was very friendly & nice. so was the woman (she wasn't a doctor, but maybe a hygienist?) who actually preformed the bonding of my lingual retainer. the office was very nice, and clean. the music was tasteful and they had alice and wonderland in HD playing on the TV near my chair. it was nice to have something to focus on instead of the grinding and bonding going on in my mouth. since there were at least 10 hours between me breaking my retainer and going in to see someone to fix it, they weren't able to set my teeth back exactly the way they were, but it's pretty close. nothing that anyone else would be able to tell, anyway. thank you, thank you, thank you, dr. jaw & staff!! if i ever have another orthodontic emergency, i'll be visiting you! read more