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Dr. Jen Orthodontics

3.4 (5 reviews)
Closed 8:00 am - 5:00 pm

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1 year ago

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6 years ago

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5 years ago

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7 years ago

If you're running so late that we have to leave the appointment, you could at least say I'm sorry we wasted your time.

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7 years ago

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The Mill Dental Care

The Mill Dental Care

2.1
(14 reviews)
13.1 mi

I was very pleased with my visit at The Mill. The offices at Carolina Forest were clean and well…read moreequipped. The staff personal we're friendly and knowledgeable. I was there for a cleaning as a first time patient. Their charges were in line with other dental offices. I would remind you to be alert to upsales. Seems like that practice is growing among dentists and other services. No problem. Just remember why you're there. It's okay to reject services you hadn't planned on.

I contacted the medical center several weeks prior to my appointment to confirm that my insurance…read morewould cover the visit, aside from my required co-payment. I was specifically assured by the staff that they accepted my insurance and that the services would be covered under my policy. On the day of my appointment, the visit went well, and upon checkout, the receptionist again confirmed that everything had been processed correctly and that I was only responsible for my co-payment. Based on these representations, I left the facility with the understanding that my financial responsibility had been fully satisfied. Approximately one month later, I received an unexpected bill in the mail stating that my insurance had not covered the full amount of the services rendered. I immediately contacted the medical center for clarification and was informed that the charges were not fully covered by my insurance after all. Had I been properly informed beforehand that the services would not be covered as represented, I would have had the opportunity to make an informed financial decision regarding the appointment and treatment. Instead, I relied on the information provided by the medical center and proceeded under the reasonable belief that the visit was covered except for my co-payment. As a result of the inaccurate information and representations made by the facility, I am now facing an unexpected financial obligation that I did not knowingly agree to incur.

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The Mill Dental Care
The Mill Dental Care
The Mill Dental Care

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Dr. Jen Orthodontics - orthodontists - Updated July 2026

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