This is from Kim B. (Terry's wife) I had had a horrible, I mean horrible experience at previous…read moredentist offices in Florence, SC. Honestly, we had been looking for a good dentist for years. One who genuinely CARES about our oral care. Well, we have stopped looking. I had the pleasure of having JoAnne as my Oral Hygienist. She is the tops. She explained everything to me, gave me a thorough cleaning- like I hadn't had in several years. I met Dr. Hudson who was kind, and caring about my concerns and explained a treatment plan to me which was more pleasing to me than the previous dentist's drastic plan.... dentures... what???? From the first call to Kingston Village Dentistry where I spoke to Lisa and coming to the office and dealing with Lisa and Kelly up front, JoAnne and Dr. Hudson in the treatment area, you can't go wrong in visiting Kingston Village for your dental needs either. I'm sure the rest of Dr. Hudson's staff is just as competent and caring. Give them a try. you'll be glad you did.

I didn't think I would find a dentist as good as the dentist I had in Pennsylvania. But I am so…read moreglad to say I have! Dr. Hudson is very gentle and puts his patients as his top priority. His staff are very friendly and always ready to assist you. I'm a big chicken when it comes to the dentist and finding Kingston Village Dentistry took a huge weight off my shoulders. I highly recommend them.

Palmetto Dental Associates is outstanding! Truly a well-oiled machine. My first time was in August…read morefor my mom as an emergency visit. Dr Hortman was the only one that was able to help my mother after going to 2 franchise type practices. The level of professionalism, compassion and caring from everyone that day was the best experience my mom and I had in a dental office! A special thank you to Traci for her exceptional caring bedside manner with my mom. Because of this experience, I switched to Palmetto Dental in October and the experience I received was again second to none with Dr Flynn and Sara. Thank you Dr. Hortman, Dr Flynn, and the entire staff. Great neighborhood dental office that I would absolutely recommend.

While pleased with the quality of service, my husband reports they overcharge and find things to…read moreadd on to the bill that the originally did not disclose while in the office. In his case it more than doubled to amount of the original estimate. Recommend you go somewhere else.

Dr. Obenchain herself is excellent--professional, knowledgeable, and someone I trusted for my care…read moreover the past three years. Unfortunately, the billing office completely undermines that experience. After a routine visit on March 19, I received a bill right before leaving for a family vacation (April 3-17). When I returned, my entire family came down with COVID, which delayed me from going through my mail. As soon as I reviewed it, I immediately called and paid the balance on May 1. Despite that, I received a letter from the billing office claiming no payment had been made and stating I would now be required to pay in full at the time of service. The tone was unnecessarily harsh and accusatory, especially given my consistent history of paying my balances over the past three years. Including a policy as if I were unaware or negligent felt condescending and completely disregarded the reality that sometimes life happens. There was no attempt at understanding--just a blanket, impersonal response. It's unfortunate because the quality of care from the doctor is not reflected in how patients are treated on the administrative side. In the end, the billing office's approach was enough for me to take my care elsewhere. If you choose to go here, be aware: the medical care may be great, but the billing experience can leave a very different impression.

Wonderful business owners. Great place for dental cleaning. Staff needs more training with people…read moreskills, and denture fitting.

Losing a tooth is never a good experience. When there is not much left but roots when a crown gives…read moreway, you may need somewhere to go like this. I did not need emotional support; I needed people focused on dental health. I did not wait long for an appointment, which I am convinced prevented the development of an infection. I was quickly numbed after a brief but thorough examination, and the extraction was complete before my chair could get warm. The cost was reasonable and they will bill my insurance for reimbursement directly to me. Overall, I could not have asked for better care.

I saw Dr. Rollar beginning Oct 2022 for the extraction of a tooth that had a prior root canal and…read morecrown, but had gone bad. It was going to be a tough extraction as the roots were long and fragile. I was dreading it, but his staff was great as was Dr. Rollar. He worked hard getting it, but I felt no pain or panic at all. It was the beginning of many months of visits as a bone graft had to be done, months of healing time, several imagings done to monitor bone growth, the post for the implant had to be put in and then the bone allowed to grow around that. At each step, I was given clear information of what was to be done and why. The pricing was explained in full at the very beginning so there were no surprises. The staff was great and seemed well trained for their various positions. The imaging equipment was impressive, allowing me to view multiple views. By May of 2023, the implant post was ready for me to get my new tooth! A long journey, but very successful. I highly recommend this practice.

I can't say enough good things about Surfside Smiles gental family dental. From start to finish,…read morethe experience was outstanding. The staff was incredibly friendly and welcoming, making me feel comfortable the moment I walked in. What really stood out to me was how thorough they were. The hygienist and dentist took their time and looked at everything closely--more so than any other dentist I've ever been to. They explained things clearly, answered all my questions, and made sure I understood every step of the process. Their knowledge and attention to detail gave me a lot of confidence in the care I was receiving. The facility itself is spotless, modern, and well-organized, which only adds to the overall great experience. You can tell everyone there truly cares about their patients and takes pride in their work. If you're looking for a dental office that combines professionalism, friendliness, and top-notch care, Surfside Smiles is the place to go!

I had an unexpected dental emergency when I broke my front tooth on a Friday afternoon and was…read morehonestly very anxious about what to do. I reached out to the office and Kathy Terrell, the Office Manager and Patient Coordinator, responded immediately. She arranged an appointment for first thing Monday morning and took the time during our text exchange to check on whether I was in pain and offered helpful suggestions to prevent further discomfort. What truly stood out was that on Monday morning--before the office even opened--Kathy texted again to confirm the last-minute appointment time worked for me. Her responsiveness, professionalism, and genuine concern were exceptional and incredibly reassuring during a stressful situation. When I arrived at the office, I was greeted warmly by the team. After I shared that I hadn't been to a dentist in years due to severe dental anxiety, Chettele Hoyle, the dental assistant, immediately focused on helping me feel calm and comfortable. She suggested bringing a headset so I could listen to music and shared several thoughtful techniques to help ease my nerves. Her compassion and attentiveness made a huge difference. From the moment Dr. Alexis Patel entered the room, her calm and reassuring demeanor immediately put me at ease. She carefully walked me through the procedure step-by-step so I knew exactly what to expect. Her bedside manner was outstanding--gentle, patient, and incredibly reassuring. This entire team turned what could have been a very stressful experience into one that felt supportive, professional, and genuinely caring. I am incredibly grateful to Kathy, Chettele, and Dr. Patel for the outstanding care they provided. If you are looking for a dental office that truly prioritizes patient comfort, responsiveness, and exceptional care, I cannot recommend them highly enough.

I have lived in the area for 15 years and have used 2 other dentists and was not thrilled. Shortly…read moreafter Sparrow Dental opened, I found myself in need of some dental work and decided to go there instead of my former dentist. this was the BEST thing I did. Dr. Dinh is amazingly kind. His examination is thorough and every step is explained. The treatment rooms are outfitted with what seem to be state of the art equipment. Procedures are done with an obviously well practiced hand and great concern for your comfort. The office, exam rooms, and rest room are spotless. The staff is very friendly and efficient. The rapport between the Doctor and staff speaks to a high respect for each other. I can't imagine ever going to another dentist. The next time you need dental attention please go to Sparrow Dental. you won't be sorry. Call and schedule a check up or cleaning!

The insurance person (Kylie/Keely) is the most rude and nasty individual at any business I have…read moreever met in my life! And Frankie was unwilling to work with me as well, because, she said, "that's not how we do things here anymore." Apparently, much has changed in a year, sadly. There was a GLITCH with my insurance, not on my end, but on the insurance company end. This happened once before about a year ago here and it all worked out and went through fine at this same office. This time, I had the same problem. I reminded her that this happened before but Kylie/Keely refused to help me after I was passed to her by Frankie (who also told me she would not work with me to sort it out), insisting I pay out of pocket. Not only did I remind her that this happened previously and had the proof to show it all worked out (EOB's), I also had my insurance info available as well as had my insurance company call and verify my info directly with Kylie/Keely and send her proof of current good standing insurance coverage! Kylie/Keely insisted that this was not enough "proof" of insurance, and even with my credit card on file, insurance calling her directly, insurance company directly sending proof of coverage to Kylie/Keely and Frankie, and my willingness to pay out of pocket if need be and providing them with my credit card, she absolutely refused to believe I had coverage and would not work with me whatsoever. WHAT!?!? So Kylie/Keely took my credit card, immediately billed me and refused all info that came directly from my insurance company.... directly from the insurance company!!! I will never ever go here again, nor will my family. My suggestion? Get a new insurance person for the office because Kylie/Keely will most definitely cost you more customers. Firstly, her attitude is incredulous! I have never been treated so poorly. I am NOT a scumbag. I pay my bills and work hard to ensure I have proper insurance and take care of my debts...but Kylie/Keely and Frankie made me feel like I was nothing. I have never been made to feel so terrible in my life by anybody. Frankie should not be employed there either, given her lack of wanting to help patrons and refusing to do anything to work with me for absolutely no reason other than that is not how things are done in your office anymore! You just lost an entire family full of business....a family FULLY insured and who pays any and all copays in full and on time.