Disorganized Made an appointment and walk ins were taken…read morebefore me Long wait long wait Staff friendly

Westlake Village isn't entirely close, but on a crunch to get a checkup, this was the most…read moreaccessible at the time. (Part of the allure may have been UCLA in the name - oops...) The staff that helped me (Dana and Tanvi) were amazing, as were the rest of the office staff, even the security person at the entrance providing directions. Every part of the room was clean - spotless. Though the "hospital smell" frightens me, the staff made me feel at ease the entire time. Had I lived closer, I would've made this location my go-to spot!

My mom was very pleased with her cancer surgery with Doctor Brooks! The doctor knows her stuff and…read moredid a low pain set of two surgeries. She went out of her way to call my mom on a weekend to let her know the margins weren't clear on first surgery and that she'd schedule her quickly for follow up the following week. She's not overly chatty or friendly with bedside manner but in my experience few surgeons who are good are. We were very grateful for her care last year. Also of note is the surgery center where she operated was full of super kind nurses who took wonderful care of my mom. Highly recommend all around.

Dr. Brooks is amazing she's an expert in her field, my procedure was gently and comfortably done…read more She personally called to give me my biopsy results and asked how I was feeling. I highly recommend her and her staff is amazing as well!

A TRUE PARTNER IN YOUR CANCER BATTLE - I realize most people won't look for a physician referral on…read moreyelp, but in the event you are reading this, here's what you need to know. Dr. Masterson is the best of the best. When you are with him, you are his only patient. He cares deeply about your health, but also about the psycho-social impact of your cancer journey on your life. He does an excellent job of customizing your treatment to your needs. For example, I wanted to consult a leading specialist in my type of cancer at USC Norris Cancer Center. He was completely open to that and worked cooperatively with that specialist from start to finish. I was able to do chemo in his office, close to home, which made an unbelievable difference to my quality of life. I was a patient with a high level of need for control and Dr. Masterson always took that into account in how he treated me. Always ready to answer my questions (even the hard ones). Always ready to hear what my priorities and goals were. Always interested in my thoughts, feelings, fears. Always professional, never emotionally distant. Will you have to wait to see him? Yes you will. As I said before, when you are with him you are his only patient. His staff does a good job of working with you on the day of your appointment to assess where he is in his schedule. If you give them a call before you leave they can help minimize your wait time. Dr. Masterson is a humble, compassionate, supernaturally gifted practitioner. I had end stage cancer when I met him. I have had "no evidence of disease" since 2006. He and my husband were my partners in every step of that journey. Together, they held me up and kept me going. I doubt I would be here today without them.

Oh, Dr. Masterson, you took care of me at a very vulnerable time in my life and I am forever…read moregrateful. It was actually 10 years ago, and the lessons you taught me about my slightly invasive melanoma are still ones I live by today: get it checked out, don't sit at home and worry. It's about doing whatever you need to do to get back to your life! That goes for any medical worry, not just melanoma. It's also about finding doctors who care and listen, and know their stuff. In my experience, the more compassionate and open a doctor is, the more they actually know. Dr. Masterson and Dr. Kaufman, who referred me to him, are the most compassionate, caring doctors I've ever met. I'm not sure how it is now, but 10 years ago, the office would call you with updates on the day of your appointment as to the actual timing of your appointment. Because Dr. Masterson takes his time with each patient, and books people in the same day if they are worried about something, his schedule is usually a few hours off. Relax, be flexible and know that when he sees you, you will have his full attention for as long as you need it. He is amazing!

Straight forward, logical explanation of my situation. Laid out alternatives and rationale…read more Friendly and not rushed. I would recommend to anyone referred to urology for high PSA.

Extremely long waiting time. Staff overbooks visits - we waited for 5 hours to see the doctor for…read morea 10 minute visit. Dr. has to cut time short to tend to the long line of people waiting to see him! Stay away!!

On Feb 2, 2022 Dr Ashouri diagnosed my mom with multiple myeloma and structured a comprehensive…read moreplan for recovery. Just recently he informed me that my mom's light protein count had dropped from 297 to 30. His diagnosis and curative program were spot on and my 90 year old mom literally has a new lease on life. My mom has assoted health issues and Dr Ashouri consults regularly with her specialists to to insure her overall proper care. He is a consummate professional with old school " bedside manner" that has effectively prolonged a quality life for my mom. The journey continues for my mom and I'm extremely fortunate to have Dr Ashouri guiding her way.

Don't go to Dr. Ashouri. He let my mother-in law cancer spread without proper active intervention…read more He was more worried about lining his pockets with money rather than doing the right thing for her. I am so disappointed in Dr Ashouri. He gave my mother-in-law the impression that he cared for her best interest. His complete disregard for her care led her to the ICU where we almost lost her. He misdiagnosed pneumonia and after his screw up, just said she will die within a few months. We have taken her to a another specialist and these real doctors have biopsied the cancer (which he never did) and now she is on a targeted therapy. Shame on you Dr Ashouri! You took an oath to help you patients, not bill Medicare for ridiculous amounts that did nothing but almost kill my mother-in-law!

Dr Bahareh Bahadini is one the nicest, and most compassionate doctors we have ever been to. My…read morefather has been diagnosed with terminal cancer this past September. Initially we went to City of Hope Duarte location, but when we decided not to get any treatments and go on hospice care, we switched to Thousand Oaks location. The office staff is courteous, and it's close to Simi. City of Hope is the place to go when you or your loved one is diagnosed with cancer.

I was Dr. Amy Hakim's oncology patient. I am now Dr. Hakim's victim. In December 2021 Dr. Hakim…read moreperformed a radical hysterectomy to remove Stage 1 Uterine Cancer. Something happened during my surgery. I woke up in ICU with a tube down my throat. Not the usual post op care for a hysterectomy. Though I was on strong pain medications, I asked why I was in ICU. The answers were vague. I was hospitalized for ten days and following my discharge I asked Dr. Hakim why I was in ICU. Her reply was blatantly untruthful. She told me she wanted me to have the best of care, so she put me in ICU. Doctors do not have the option to simply place a patient in ICU without a definite medical need. But I was just glad to be cancer free, so I didn't press the issue. Fast forward to September, 2023. One morning my belly swelled up like a balloon and I was in terrible discomfort. I went to the Emergency Room. After some tests, the doctor came into the little room and told me my intestines were totally blocked. I needed immediate surgery. Without it "You're in trouble. You're in bad shape. We have to operate." After the emergency surgery, the surgeon told me it was a long and difficult operation. He had to scrape scar tissue off my intestines. He couldn't promise me the scar tissue wouldn't return. I asked if this was due to my prior cancer surgery. He told me "It's very likely." The recovery was long and the post operative swelling didn't go down. Instead, it became worse as the weeks and months passed. Finally, following a C Scan, I was told that having two large surgical incisions in virtually the same place on my abdomen, in such a short time, thinned out my abdominal wall and it will no longer support my intestinal organs. Further, I was told this is a permanent condition. There are no longer any abdominal muscles that could be strengthened. The ugly truth is I am now burdened and disabled with a large, protruding belly which causes considerable discomfort. I struggle each day with constipation and the possibility that the scar tissue will return is a threat I must live with or possibly one day die with. Before Dr. Hakim I was a slender woman with a flat stomach. I was fit and healthy. Today, every day, I just get through the heavy discomfort of my ruined abdominal wall. My intestines and other organs have minimal support. What happened to me Dr. Hakim?

Dr. Huang did my breast implants immediately following double mastectomy in April, 2025. From the…read moremoment I met her for my consultation, I knew she was the right Dr. for me. Having just been diagnosed with breast cancer, trying to sort through all my choices, I was referred to Dr. Huang. I was really nervous and she immediatly was a calm and professional presence. She knows her stuff. Every question was answered, every need was met and she took care of everything. I could not have had a better experience under the circumstance. Everything turned out great and I could not recommend her enough!

I love Dr. Georgeanna Huang! She's seriously one of the nicest people I've ever met! And, she's an…read moreEXCELLENT Doctor/Surgeon!! Also, her entire Office Staff was great, as well!! I 200% recommend Dr. Huang!

I had an extremely upsetting and unprofessional experience with a front desk staff member named…read moreLydia. From the moment I interacted with her, she was rude, dismissive, and completely lacking in basic professionalism. When I asked a simple question, she actually called it "stupid" to my face -- something I never imagined hearing in a medical setting. At the time, I was under an incredible amount of stress, as my grandfather was battling cancer and in a very fragile condition. Unfortunately, due to what I believe was careless negligence on the part of the office -- including not properly reviewing his records -- his condition became severely worse. This is inexcusable, especially for a medical office where patient care should be the top priority. To make matters worse, after this critical situation arose, my repeated calls and voicemails went unanswered. There was no urgency, no follow-up, and no compassion shown. Lydia's attitude and the office's overall lack of responsibility made an already heartbreaking situation even more traumatic. I hope the management seriously evaluates how they handle both patient records and staff behavior, because no family should have to go through what we did. I will say that there was an elder Asian lady who was a nurse that made the experience with her kindness a bit better for us. She was very caring with her patients.

The Hopeless Center! If the front office is in any way…read morerepresentative of the Doctor , this place is hopelessly rude, harsh, disorganized and disinterested! If you are a center for cancer patients then compassion has to be baked into your system. Well an interaction with this office is truly stressful to say the least!

Dr. Nikkhou is very knowledgeable and explains his treatments and examinations thoroughly. His…read morestaff is courteous. And wait times are minimal if any at all. Highly recommended. John Anderson Moorpark

Dr. Nikkhou is always thorough and takes adequate time to consider my health and answer my…read morequestions. I wish his staff was equally diligent. Each time my pharmacy sends a refill request, it takes weeks for them to respond. Most of the time I have to call and leave a message begging for someone to look in the fax box for my refill request because I am missing doses of my meds. It seems he just has too many patients. He hired a PA a while back to help with the workload but it hasn't improved the Rx refill issue.

City of Hope is the Mecca for cancer treatment. Despite the high demands and expectations, the…read moreentire staff has never disappointed. Having cancer is difficult but the kindness, professionalism and dignity that the entire staff has provided has made it easier to endure. Thank you for all that you do!

"Doctor Lin, saved my life!!! I had a hysterectomy, with unexpected complication. Dr Lin, handled…read moreit wit his amazing talent and professionalism. It pains me very much, when I see negative reviews left by patients, who do not understand, that during a surgery, unexpected complications can arise and he has to choose going the way that is best for the patient and will save your life. When we went in surgery, I trusted him 100%. He is a very talented, I appreciate his contagious calm and positivity. Thank you Doctor Lin!!!"