The Centre provides the most wonderful patient care. The staff are all friendly, helpful and warm…read more No matter how many questions you have, there is always someone available to give you an informed answer and calm your fears (nerves). From beginning to end they make you feel they are there just for you. Its only been a week and already seeing distance is amazing, colours are vibrant again and detail is awesome. They tell me it will just keep getting better. Thank you for making this scary (to me) procedure so easy, painless and totally wonderful.

I was a patient at the clinic and had a horrible experience with the surgery itself, the…read moreanesthesia, the follow up care and the staff. My condition was in fact made worse by the procedure itself in addition to the awful experience during the surgery. The clinic is not equipped with experienced, well trained staff, nor does it have proper medication for more complex procedures. They should not do anything other than basic cataract surgery and anyone who values their eyesight should go to a different clinic or a hospital. if i could give 0 stars I would.

I was visiting from out of town and had to have my glasses repaired urgently. Burlington Eyecare…read moreprovided great service at short notice. First class work by their optician tech.

From the owner: Long-established, Independent and family-owned Burlington Optometry practice specializing in…read morecomprehensive eye health exams for all ages, emergency eye care and amazing eye wear! In delivering an outstanding eye care experience, we provide quality eye wear products, eyeglasses, contact lenses, sunglasses, and attentive customer service delivered by our Optometrists, Licensed Opticians and our Burlington Eyecare Team. We are proud to be "Certified Nikon Lenswear Specialists," and members of the Alliance designation. Dr. Mark Germain,Dr. Jerilee Nyman, and Dr. Krystal Chee along with our professional eye care staff, invite you to experience eye health care and eye wear at it's best! New patients are always welcome, and be sure to ask about our specialized eye exam experience for young children, our "Tots & Teddies" program!

I went here with my 4 year old daughter to get her eyes checked before the start of school. We saw…read moreDr.Goyal. She was so impatient with my daughter. She didn't make the slightest attempt to make it a comfortable or enjoyable experience for her. She did not take the time to explain to my daughter was she was doing which made my daughter feel scared and unsure on how to proceed with each request. Furthermore, when I attempted to offer my daughter some consolation, Dr. Goyal dis wascouraged me from doing so by saying " She's fine " essentially telling me to let her do her job. When we headed towards our car my daughter was on the brink of tears. I would not recommend that anyone take their kids here and as an adult I wouldn't come back either.

Patricia Fink Optometrist: Putting the "I Don't Care" in Patient Care…read more I have been going, both myself and with my children, to this optometrist clinic for 20+ years. Unfortunately I regret to say that it has changed so significantly for the worse, that I would advise anyone looking for an optometrist to make a choice of OTHER than Patricia Fink. Over the years the good staff have been quietly leaving, and the current staff are - in a word - very poor. I can summarise this with one recent story. Due to COVID lockdowns and the optometrist action, I had been unable to make an appointment to have my eyes checked for several years. As a result, I was quite happy to finally secure an appointment. I was on my way, having been slightly delayed by accident/traffic jam on the highway, when the clinic called me to ask if I would be arriving in the next 10 minutes. I explained the delay and confirmed that I would. The clinic then called me back a minute later, when I was within a few minutes of the clinic and said they were CANCELLING my appointment. When I expressed my concern about this complete last minute cancellation, requiring me to turn around, the staff member on the phone began to argue with me. Given this complete lack of professionalism, I asked for her name. She refused to give it to me. I asked if I could speak to the office manager: in response, she hung up on me. I was not raising my voice, and not cursing. It was clear she thought I was a complete inconvenience to her day. I left a voice mail for the office manager expressing my concern with the rude arrogance of the staff: I did not receive a return call, which I can only assume means that the clinic believes that this was acceptable behaviour... for a loyal patient of 20+ years. Needless to say, I switched optometrists the very same day. I will end simply by saying that this is an optometrist practice which is slowly bleeding out, simply because it doesn't care. If you are looking for an optometrist who remembers that their primary concern is PATIENT CARE, and not selling over-priced eye-wear, then this optometrist is not for you.

Absolutely science-based and outstanding Optometry / Occular Doctor (OD)…read more Dr. Pachler's knowledge extends far beyond your traditional lens-fitter stereotype (just sell more frames !). He invests in & works with the latest optometry/occular diagnosis tools, having introduced lately the eye-cat-scan technology [excuse my lay-man term]. Also, his advice in nutrition area [leafy greens !] and how they affects the vision is indespensable. My wife & I have been Dr. Pachler's patients for years and are absolutely satisfied with the service that Robert and his wonderful staff provide, always !

From the owner: Dr. Robert J. Pachler provides comprehensive eye care in Oakville, ON for patients of all ages. Our…read moreoptometry clinic offers thorough eye exams, pediatric eye care, myopia control, orthokeratology, dry eye treatment, and management of eye diseases such as glaucoma, macular degeneration, and diabetic retinopathy. Using advanced diagnostic technology, our Oakville eye doctor focuses on clear vision and long-term eye health with personalized care. Visit our eye clinic for vision testing, contact lenses, eyeglasses, LASIK co-management, and urgent eye care services for the Oakville community and nearby areas.

I had a shadow in my vision and my family physician got me in to see Dr Christina Hong for an…read moreemergency exam since my Optometrist was unavailable. Dr. Hong quickly determined it was a retinal tear and started the process of getting me into St. Michael's for treatment. Everything about this process was professional; the very clear explanation Dr. Hong gave me about what was wrong and the possible repercussions, her insistence that I stay in her office until she got me an appointment, her steady and assertive advocating with St. Mike's to get me in for a same day appointment and her gracious offer to answer any questions after my hospital treatment. A few hours later, I was getting laser treatments at St. Mike's.

Decided to try a new optometrist to see if there could be improvements, as I wear glasses to drive…read morebut still have difficulty seeing. For the last 3 exams = 6 years I've had pretty much the same prescription. Everything about this place was professional. To the ladies at the front desk to the doctor. The older lady who helped me do my initial check was super cute. You could tell she loved her job. Of the few doctors there I ended up getting Dr. Laverty. Right away she could see how dry my eyes were. I was prescribed some drops and they have helped a lot. I have since seen her again for a follow up and I am still very satisfied with the service.

I am new to Canada and trying to navigate the complexities of getting health care in this country…read more The process was made more difficult by the lady in the New Patient Registration department. She was more preocupied in giving attitude the to actually listen to me and understanding what I was trying to say. This was over the course of 3 different phone calls and the last one I gave up and said that I would just go and find another doctor because I was getting nowhere with her. Lady, if you're reading this, please show more compassion and actively listen as opposed to focus on just "being right". Canada's health care is complex and inefficient as it is and doesn't need more help with that.

Wonder why no change due to the repeated poor reviews of Admin staff at reception in family…read morepractice - she was rude and refused to help when I asked for assistance checking in as the pad thing was not working for me. I kept having to repeatedly try. Three people after me needed help and she helped them. Note This is not a reflection of the Doctor who is Awesome.