Any time you need to make a call to the call center, expect a 2+ hour wait time on hold. Every…read moresingle thing you do with them costs $140+ weather its your rental fee, service fee and another $200 to install and take out. This specific location has friendly staff but everything else about this company is a cash grab. EXPLORE YOUR OPTIONS BEFORE EVER CONSIDERING THIS COMPANY

This is a really cool place to install your ignition interlock if you have to do so so. The waiting…read moreroom is comfortable with your own television with all cable channels, Keurig coffee and comfy chairs. There is little to no waiting and the technicians here are the best in the city. If you have a new car, Smart Start will automatically advise you go here rather than other locations. I have been to several smart start locations and this is the best so far. Very close runner up would be Kirkland location.

Have had rock chips repaired 4 times and they are still holding. Quick no appt needed service,…read morefriendly and helpful

My Nissan Murano developed a serious water leak due to plugged drain lines in the sunroof. The team…read moreat the Autoglass Clinic expertly removed the entire sunroof to access and clean out the drain lines. They were professional, courteous, and excellent communicators providing updates throughout the process. I would highly encourage anyone to contact them for services.

At first I thought the same as the rest of these customers. Linda is a nice lady who was actually…read morereally down-to-earth and friendly once she warmed up to me. She probably has to deal with some angry customers every day and she may be jaded. And no she is not trying to squeeze out every penny, that is the state and their laws about interlock systems. The equipment has been great, service was great and fast, and she charged me less than the people who were servicing my interlock in Oregon. Maybe you guys had bad service because you were unfriendly individuals to begin with. Try smiling and making easy conversation with people sometime, really does wonders.

Wow these people are so rude. Don't use them! They have a total power trip! Not cool!read more

I've been having issues with the buzzing noise on my boat speakers for a very long time since the…read moredeck and amp was installed previously by another company. I found Sound Waves and Dan did an amazing job! I even attempted and spent hours on my spare time to locate the issue and I know Dan spent numerous hours and wasn't going to give up until the work was perfect and to my satisfaction. Boat was Upgraded! It wasn't easy but I'm thankful for his professional attitude and excellent customer service. I am already making other plans for another upgrade in the Fall. Thank you Sound Waves!

I spoke to Mario the owner and was not impressed with his answer on quotes for 3 vehicles I…read morewanted remote starts very high in price, thought I would get discount having 3 vehicles to do but was not impressed!

I get that everyone who comes here is likely frustrated to begin with. But I went with a friend…read moretoday and the staff showed up 10 min late, we were the first arrival but they serviced 3 other cars before hers. Then they said she needed a new camera- ok- so the gal decided it was good time to walk to get lunch- she's been here 20 min- leaving the guy to do the work. When she returned 30 min later she let him know he had done it wrong. So here we sit. Over an hour we have been here for their malfunctioning equipment. Not once have they apologized.. This was already a reschedule- because this same guy didn't know how to fix it two days ago. Why in the world did she leave after 20 min? Why in the world did they service 3 other people that came after us? Also- curious why one guy showed up handed them a wad of cash and then left- super fishy. Unfortunately you are at their mercy. And it ain't cheap either.

This place honestly only cares about money. They don't have anybody's best interest at heart. They…read moretold me to take my interlock out 6 days early then when I was supposed to just do they could send a failed report so I'd have to have it in another 6 months. I want to do a class action lawsuit if anybody is willing to help. Plz

i am a new client and this is my first month with them .. thus far the only thing im remotely happy…read morewith is my installer and service guy in asheville nc. his name is chad corbin. thus far the device has yet to violate me . i did have to end up replacing a 10 year old battery but that was coming anyway. i usually get to speak to someone when i call customer service . last night it was giving me a little trouble blowing and not prompting me to blow when my ride was over. i called brad and he told me how to reset it and get the moisture off the alcohol detector and voila. !!! no more issues today . hes a helpful guy and when it was being installed he told me everything i needed to know and stressed rinsing with water down to dont eat honey buns lol...luckily for me i only have to drive it possibly 2 times a month. 1 time for service and once around the block. 11 months to go!!!

SMART START DESERVES NEGATIVE STARS. They have zero costumer service after enrollment. I was told…read morethere was a promotion for a free first month if I enrolled today. Check my bill and was given a free two weeks, not a month. Lease fees were more than quoted. Install fees were more than quoted. MIGHT AS WELL ADD $100/month more than you expect. I called their credit and billing department, after 20 minutes on hold, I reached a person, they spoke with me for a few minutes, then put me on hold, after another 20 minutes, an AI voice tells me, we're experiencing longer that normal hold times, would you like a call back or continue waiting, I chose waiting, and then was told to call back during their regular hours. THE INSTALLER DAMAGED MY IGNITION SWITCH, when confronted he just mumbled and walked off. EVERYTHING ABOUT THIS COMPANY SUCKS.

I would not recomend going through Draeger for a ignition interlock device. I have had their…read moreequipment installed on my vehicle for a year and have had nothing but problems with this company. I am due to have their equipment removed from my vehicle and have been lied to repeatedly about paperwork being sent to the Washington State Department of Liscensing. I have repeatedly called and each time I got a different story. One lady even told me it was sent before she even knew what my name was. These people have no regards for the impact they are having on peoples lives. I think they are only stalling to squeeze another month of service fees out of me. There are plenty of better options out there for a Ignition interlock device. I will be providing updates on their progress.

Draeger interlock in Tumwater is the best place to get an interlock hands down. I have a five year…read moresentence with an interlock devise almost complete. Life was interlock hell before I went to Dreager. Very knowledgeable courteous staff.

I went against my rule which is, not to hire anyone without reviews on yelp but I took a chance on…read moreRickyz Auto and I am glad he did. Fredrick came and took his time to get my car up and running again. He replaced my rack and pinion in my VW Passat and I am up and running again. I also believed that using him instead of going to the dealership saved me money. I could tell that he genuinely cares to do right by his customers. I asked a few questions and realized that he is quite knowledgable with cars, I believe I just found me a mechanic, I can count on. The reason my review maybe the first one, is because he is knew on the yelp platform. You want a mechanic who will come to you, try Rickyz Auto and I hope you get Fredrick.

From the owner: We are happy when we meet our customers' needs. read more