I only rented a car for a few days (thank god), but every step of the process was made easier when…read morethey *were* involved - which is hard to say. While many of us just want to do as much of it ourselves as possible, just to get it over with, this was a pleasant change to actually have customer service that ROCKS! Every phone call I had with them was nothing but accommodating & professional (the girls up front quite the same). Even while training new employees, they were both thorough and considerate. In terms of high quality service, Carlos & the rest of the team really did go above & beyond. The best part is, it really didn't take a whole lot extra. Thank you guys for such a smooth transition!

I arrived at the Tacoma Enterprise location to pick up my reserved vehicle and was informed upon…read morearrival that no cars were available. I did not receive any advance notice of this issue. Fortunately, Enterprise Customer Service was extremely helpful and understanding, especially given that my daughter and I were suddenly without a vehicle. The representative arranged for a rental at the Lakewood location, and the Tacoma staff kindly provided transportation for us to get there. Up to that point, everyone I interacted with at Enterprise was professional and supportive. However, the situation changed once we arrived at the Lakewood location. The employee who assisted us--who later stated she was the manager--told me that although she could get me into a car, I would have to pay "out of pocket." When I asked why, I explained that the lack of a vehicle at my original pickup location was not my fault. She responded that Lakewood "didn't have a car for me" and that she "didn't have to rent to me," implying she was doing me a favor rather than fulfilling a confirmed reservation transfer arranged by Enterprise Customer Service. This interaction felt unprofessional and concerning. When I asked to speak to a manager, she stated that she was the manager. I expressed that I did not agree with her management style, at which point she said, "she wanted to help but wasn't going to if it was going to end on a bad note." Her tone and wording came across as passive-aggressive and suggested that my access to the rental depended on whether I refrained from expressing dissatisfaction. I repeatedly asked whether she was going to rent to me or not, and she would not give me a direct answer. This left me feeling as though she was attempting to hold the rental over my head to influence what I said. Eventually, she said she would proceed with the rental. When she saw me texting on my phone, she suddenly changed her position and said she would waive the "out of pocket" charge. She then gave a new explanation--that the charge was due to only having larger SUVs available. This was a completely different reason than what she first told me. I have been an Enterprise customer for many years and have never been asked to pay an "out of pocket" charge at pickup, nor was anything disclosed in advance. Her behavior was inconsistent, unprofessional, and concerning enough that I am not confident she is actually a manager. She also attempted to shift blame onto the Tacoma location rather than take accountability for her own conduct. This was, by far, the worst interaction I have had with any Enterprise associate. Her demeanor was childish, passive-aggressive, and unnecessarily controlling. Based on this experience, I do not trust this employee to represent the Enterprise brand or manage customer situations appropriately. I was contacted today by someone at Enterprise who says they will be following up with this branch. Unfortunately, "the bad experience" cannot be undone it a shame i gave my money to this business to get this kind of treatment.

Everyone was professional and helpful! The entire transaction went smoothly. I wasn't hard sold…read moreon the upgrades. I rented because my car blew a head gasket which turned into an engine swap and I had to modify the rental a few times as I needed it longer, the people made it so easy. Customer service and smiles with genuine good people. My car insurance agent said this s where he'd send his mom so that's as high a recommendation as possible.

Madison was very efficient with checking me in. Justin was amazing in getting me all set up with a…read morerental since this was my first time. Antonio was fantastic with working with me to get on the road with a safe rental. Everyone was incredibly accommodating when I mentioned I was Deaf. No issues, I will definitely rent again from this location if needed in the future. As well as recommending this location to my family and friends. Thank you for making this process so much smoother.

A last-minute trip needed a last-minute car rental. Enterprise is my go to and I usually only rent…read moreabout once a year so it's not necessarily a familiar process. But the staff team that works the SeaTac venue was truly seamless. It was Gabe who first assisted me to confirm my paperwork and I think that took less than 10 minutes because I've been able to make the reservation by phone. I want to be really clear that I talked to a human to make the reservation and that made all the difference for me. The online version of it was inefficient and didn't allow me to ask questions and get clarification that I needed so I hope Enterprise continues to allow customers to talk to human Customer Service representatives because not all questions can be answered online. Then I was sent to the next area which involved some trepidation because it was a vast area of garage space but immediately Natalie who was part of Enterprise approached me and took my tentativeness and turned it into confidence. She walked me past several areas and made sure that I was put into a vehicle that suited my concerns. And instead of feeling limited by my selection upstairs I felt I was actually given some options in which car I could land in. That made a tremendous difference. Her welcome was genuine and she was very helpful. So between Gabe and Natalie I had a great car pick up experience. And then I'd like to mention Christian who helped me get out of my car when I returned it 24 hours later. He helped me figure out why I would not get a day return back Despite returning at 12 hours earlier, and he was friendly and very positive about his work. I think he was celebrating a work anniversary actually but I don't remember which one it was. Regardless kudos to Enterprise for having such great staff work with us to make a car pick up and car returns simple and seamless. My only issue now is that I left some keys in the car and I would love to figure out how to get a hold of them. I did email Enterprise but have not heard back. I wonder if there is a more direct route to figuring out Lost and found items?

Enterprise is one of the many options at SeaTac, which houses all of the rental companies under one…read morecentralized location. I've used several different companies before but Enterprise generally has a pretty good rate. My last experience with Enterprise was one of the worst rental experiences I've had. At first, it was nice that they offered the choice of a car to me, and provided some full-size sedan options at no cost for an upgrade. I took a Nissan Altima. As soon as I pulled out of the registration, warnings started going off on my dashboard about low tire pressure. I checked the tire pressure and noticed it was enough to make it to my destination so I didn't pay it any mind. The destination I went to had no service stations nearby, so I e-mailed into Enterprise to ask about the issue. They said I could return the car or pull into a Firestone. It took a few days for me to get to the Firestone but once I did, the technicians took a look and found a deeply embedded nail into the tire that was slowly leaking air. I had attributed the tire pressure fluctuation to the cold weather. They filled the tire back up enough to where I would make it back to the airport. I reported the issue immediately via e-mail and to the manager on site. I'm leaving a 3-star instead of a 1-star because previous experiences have been fine, but this last one was straight up dangerous. Inspect your cars well before taking them out.

I have 35 years of experience with car rentals, managing dealerships for 25 years especially. Few…read moregood experiences stand out over the years. This experience is one, Ian greeted me friendly and was beyond helpful in every way making sure I got all the rate discounts i qualified for and even closed the shop put a sign up to give me a ride home! Can't expect anything more from exceptional service! Thanks for your professional attitude and being a good person! Ill be back soon

Worst experience. Pre-paid for a vehicle to be picked up at 12pm. They call us at 11:50am to let us…read moreknow there's no car available right now, they said they would have a car ready for us by 3pm. By 3:30pm they didn't call back, so we called. They said there was still no car and that they would call back by 4. They did not call back again. By 5pm, we checked the hours and it said they were closed FOR THE WHOLE WEEKEND. They didn't even call back to update us about anything. Absolutely do not rent from here. (I rarely make bad reviews but this was so traumatizing bc we are not from this state and don't know our way around here) we were left with no car for this vacation. Thankfully we were able to get a hold of an outside hertz customer service line and they were able to refund us.

This place does bad business. They claimed I dented the car trying to charge me 2k…read more They can't provide photos of the dent. After I told them I have a video of the car after I dropped it off they stopped communicating with me. I had to wait 45 mins when I had an appointment. Do not go here!

Called the Enterprise Rent-A-Car "local" number to rent a vehicle today. The representative…read morepromised us that the vehicle we wanted to reserve WAS ABSOLUTELY available at the Gig Harbor WA location to pick up this afternoon. He took all personal information to rent the vehicle. Well, guess what! About one minute after ending that call, the "local" Enterprise location called us. They have NO VEHiCLES available for rent all week. She admitted Enterprise Rental Agents you speak with haven't a clue what's available and lie to get information. So, the first Enterprise Rent A Car agent just lied to me to get personal information. If a business lies to customer to get personal information, they have no ethics & poor business management, IMO. Agent at Gig Harbor location suggested we look around at much farther locations since they have Zip, Nada, Nothing to rent all week...after we supposedly have a reservation. Guess it's their switch & bait reservation policy. Actually sad to see a once great business now not caring about customers.

Alamo car rental has been very efficient on all of your travels. I am a member of their "Insiders"…read moreprogram and often utilize their Skip the Counter option when we travel. Our rentals are great the majority of the time but on the few occasions we have had an issue we have contacted their customer service via text and email and they have always worked with us to resolved any issue we have. I will rent from Alamo again in the future.

Confirmation: 372515273…read more Good- On floor B, the guy who got us our car was awesome! The desertion you described is the You Bad- Long line even if the reservation was done through Costco ~45 mins. There was no way to accelerate those of us who had an existing reservation in. When asking the Asian guy ( who called himself manager)!... he was somewhat curt. On my return, it was hard to find the entrance to the parking lot where we needed to return. I kept circling around. This should be clarified when renting to make the return process smooth. My issue was with the front desk curtness.... And the long wait.

It is jam packed here today. They are backed up and running low on stock. The inside of the office…read moreneeds a good vacuuming. BUT there is a lady running this show and she is ON IT! I've never seen anything like it. Doing like 9 things at the same time. Dealing with clients and answering phones and running staff and making deals. Sandra Williams is a BOSS! She needs a raise! Give her a raise!

Terrible experience. They asked me to pick up my rental 2 hours early, then made me wait and gave…read moreme a damaged car. After returning it for a swap, I was downgraded to a different vehicle. When I returned the car on time (with photo proof and proper fuel), they later tried to charge me for gas and for returning it late. Only after I provided evidence did they fix the errors and refund my full deposit. Overall, it felt like they were trying to nickel-and-dime me. I won't rent from this location again.

The South Tacoma location advised me, 15 minutes before I was to pick up a car, that my confirmed…read morereservation meant nothing as they had no cars available, except 16 passenger vans. This basically left me stranded as my own car was going into the shop that morning. Confirming a reservation for nonexistent cars is simply incompetence. I did drive by their lot at the time of my reservation, while on the way to the shop where my car was to be checked, and observed MANY cars inside their fenced area but was told these vehicles were just not available.

I've been coming to this location now for about 4 years. The staff is extra professional and…read morepolite. I prefer renting local vs the SeaTac airport rental center( poor service and execution) If you have to wait a bit it's not due to the reps on duty. They have less staff available in the early morning when the returns come in. So I was told. I won't go anywhere else. I'm an Emerald rewards member so that's incentive to rent from them.