Needed a rental car and got it fast cheap and affordable thank you very much down there Crystal at…read moreBudget in Avis rental cars in Lakewood very helpful and knowledgeable about the whole process couldn't ask for a better experience

The service representative that was working today 5/20/24 at 2:30pm in the Lakewood, WA store was…read morevery unprofessional, unpleasant, & not helpful AT ALL. I asked her if Budget had a discount for military and the service rep said "only online", I asked her what a "mystery vehicle" was and she proceeded to tell me it was "whatever vehicle she picked for us". Upon arrival she informed us that the ONLY vehicle she had available for us to rent was a "Suburban". So I proceeded to ask the service rep if I pick "mystery vehicle" online and the only vehicle you have is this Suburban I'd get it for the mystery vehicle price correct? The service rep proceeded to argue with me telling me "No it is considered an L class vehicle therefore it's $780.00 for the 2 weeks or nothing at all" telling my husband and I that we can go to Enterprise right down the road. So after her nasty unpleasant attitude we came to enterprise in Lakewood and got a vehicle for 1 week for $330. So thank you for saving us money with your unprofessional ass. We will NEVER attempt Budget again. -We needed a vehicle for 2 weeks.

I only rented a car for a few days (thank god), but every step of the process was made easier when…read morethey *were* involved - which is hard to say. While many of us just want to do as much of it ourselves as possible, just to get it over with, this was a pleasant change to actually have customer service that ROCKS! Every phone call I had with them was nothing but accommodating & professional (the girls up front quite the same). Even while training new employees, they were both thorough and considerate. In terms of high quality service, Carlos & the rest of the team really did go above & beyond. The best part is, it really didn't take a whole lot extra. Thank you guys for such a smooth transition!

Manager was disrespectful and dismissive when I asked about an unreturned deposit and incorrect…read morecharges. No help, no explanation, no resolution. Very poor customer service. Instead of being helpful, the manager was dismissive, spoke in a disrespectful manner, and showed no willingness to investigate or explain the charges. My concerns were repeatedly brushed off, and no resolution or timeline was provided. This was particularly frustrating given that I was seeking help with a legitimate billing issue. The lack of professionalism at the management level reflects very poorly on this location. I would strongly advise customers to carefully review their charges and consider other rental options.

Everyone was professional and helpful! The entire transaction went smoothly. I wasn't hard sold…read moreon the upgrades. I rented because my car blew a head gasket which turned into an engine swap and I had to modify the rental a few times as I needed it longer, the people made it so easy. Customer service and smiles with genuine good people. My car insurance agent said this s where he'd send his mom so that's as high a recommendation as possible.

Madison was very efficient with checking me in. Justin was amazing in getting me all set up with a…read morerental since this was my first time. Antonio was fantastic with working with me to get on the road with a safe rental. Everyone was incredibly accommodating when I mentioned I was Deaf. No issues, I will definitely rent again from this location if needed in the future. As well as recommending this location to my family and friends. Thank you for making this process so much smoother.

A last-minute trip needed a last-minute car rental. Enterprise is my go to and I usually only rent…read moreabout once a year so it's not necessarily a familiar process. But the staff team that works the SeaTac venue was truly seamless. It was Gabe who first assisted me to confirm my paperwork and I think that took less than 10 minutes because I've been able to make the reservation by phone. I want to be really clear that I talked to a human to make the reservation and that made all the difference for me. The online version of it was inefficient and didn't allow me to ask questions and get clarification that I needed so I hope Enterprise continues to allow customers to talk to human Customer Service representatives because not all questions can be answered online. Then I was sent to the next area which involved some trepidation because it was a vast area of garage space but immediately Natalie who was part of Enterprise approached me and took my tentativeness and turned it into confidence. She walked me past several areas and made sure that I was put into a vehicle that suited my concerns. And instead of feeling limited by my selection upstairs I felt I was actually given some options in which car I could land in. That made a tremendous difference. Her welcome was genuine and she was very helpful. So between Gabe and Natalie I had a great car pick up experience. And then I'd like to mention Christian who helped me get out of my car when I returned it 24 hours later. He helped me figure out why I would not get a day return back Despite returning at 12 hours earlier, and he was friendly and very positive about his work. I think he was celebrating a work anniversary actually but I don't remember which one it was. Regardless kudos to Enterprise for having such great staff work with us to make a car pick up and car returns simple and seamless. My only issue now is that I left some keys in the car and I would love to figure out how to get a hold of them. I did email Enterprise but have not heard back. I wonder if there is a more direct route to figuring out Lost and found items?

Enterprise is one of the many options at SeaTac, which houses all of the rental companies under one…read morecentralized location. I've used several different companies before but Enterprise generally has a pretty good rate. My last experience with Enterprise was one of the worst rental experiences I've had. At first, it was nice that they offered the choice of a car to me, and provided some full-size sedan options at no cost for an upgrade. I took a Nissan Altima. As soon as I pulled out of the registration, warnings started going off on my dashboard about low tire pressure. I checked the tire pressure and noticed it was enough to make it to my destination so I didn't pay it any mind. The destination I went to had no service stations nearby, so I e-mailed into Enterprise to ask about the issue. They said I could return the car or pull into a Firestone. It took a few days for me to get to the Firestone but once I did, the technicians took a look and found a deeply embedded nail into the tire that was slowly leaking air. I had attributed the tire pressure fluctuation to the cold weather. They filled the tire back up enough to where I would make it back to the airport. I reported the issue immediately via e-mail and to the manager on site. I'm leaving a 3-star instead of a 1-star because previous experiences have been fine, but this last one was straight up dangerous. Inspect your cars well before taking them out.

I have 35 years of experience with car rentals, managing dealerships for 25 years especially. Few…read moregood experiences stand out over the years. This experience is one, Ian greeted me friendly and was beyond helpful in every way making sure I got all the rate discounts i qualified for and even closed the shop put a sign up to give me a ride home! Can't expect anything more from exceptional service! Thanks for your professional attitude and being a good person! Ill be back soon

DO NOT RENT FROM HERE! Rental pick up reservation was 4pm on a Friday. They had given the vehicle I…read morereserved (an SUV) to someone else. My options were: pay extra for an upgraded vehicle, wait for them to clean another vehicle (they close at 5pm and had sent the cleaner home at 4pm), or take a less expensive vehicle (basic 4 door) with no refund/discount. Fine. I rented the 4 door. It was a tin can but whatever. Gas gauge was at 3/4 tank, and I returned the rental after fueling to 3/4 a tank. I just looked at my emailed receipt. They charged me an additional $23 for refueling!! I called Hertz to complain and request refund. Their process to debate a refuel charge, requires you to email your gas receipt to a specific email address. They have a whole "press XX for refuel dispute". WHAT A RACKET!

This place does bad business. They claimed I dented the car trying to charge me 2k…read more They can't provide photos of the dent. After I told them I have a video of the car after I dropped it off they stopped communicating with me. I had to wait 45 mins when I had an appointment. Do not go here!

Called the Enterprise Rent-A-Car "local" number to rent a vehicle today. The representative…read morepromised us that the vehicle we wanted to reserve WAS ABSOLUTELY available at the Gig Harbor WA location to pick up this afternoon. He took all personal information to rent the vehicle. Well, guess what! About one minute after ending that call, the "local" Enterprise location called us. They have NO VEHiCLES available for rent all week. She admitted Enterprise Rental Agents you speak with haven't a clue what's available and lie to get information. So, the first Enterprise Rent A Car agent just lied to me to get personal information. If a business lies to customer to get personal information, they have no ethics & poor business management, IMO. Agent at Gig Harbor location suggested we look around at much farther locations since they have Zip, Nada, Nothing to rent all week...after we supposedly have a reservation. Guess it's their switch & bait reservation policy. Actually sad to see a once great business now not caring about customers.

"I'm Going Slightly Mad" - Queen…read more This location was our return for the rental from SEATAC to downtown Seattle, for a 6-hour rental. We forked out the $69.00 rental for the day as we wanted to explore the city before checking into our hotel, and go shopping. It was also nice as my husband and son used the car as a crash pad to catch some ZzzzS while I was parked at Pike Market Place and went shopping alone. The return wasn't as smooth as the pick-up from the airport as the street signs were CONFUSING as heck. No left turn except for buses onto 3rd, what??? We circled around and around using Waze app due to multiple one-way streets. The entrance to Alamo for the garage wasn't really marked, either. It was the Twilight Zone. After about a stupid and ridiculous 20- minute drive being stuck on one-way streets and circling around and around, I said, "screw this! I am turning LEFT!" Once into the building, there were no signs, so we drove up a few flights to an Alamo booth and idled the car, wondering what to do. There were no signs, did I already say that? There was a lone woman in a booth talking to what appeared to be a customer. I had to get out of the car to ask her what to do, and she said we could just park the car. She was nice, though. You need sleuthing skills to return a car here. Convenient, but only if you know what you are doing.

Alamo car rental has been very efficient on all of your travels. I am a member of their "Insiders"…read moreprogram and often utilize their Skip the Counter option when we travel. Our rentals are great the majority of the time but on the few occasions we have had an issue we have contacted their customer service via text and email and they have always worked with us to resolved any issue we have. I will rent from Alamo again in the future.

It is jam packed here today. They are backed up and running low on stock. The inside of the office…read moreneeds a good vacuuming. BUT there is a lady running this show and she is ON IT! I've never seen anything like it. Doing like 9 things at the same time. Dealing with clients and answering phones and running staff and making deals. Sandra Williams is a BOSS! She needs a raise! Give her a raise!

Terrible experience. They asked me to pick up my rental 2 hours early, then made me wait and gave…read moreme a damaged car. After returning it for a swap, I was downgraded to a different vehicle. When I returned the car on time (with photo proof and proper fuel), they later tried to charge me for gas and for returning it late. Only after I provided evidence did they fix the errors and refund my full deposit. Overall, it felt like they were trying to nickel-and-dime me. I won't rent from this location again.

The South Tacoma location advised me, 15 minutes before I was to pick up a car, that my confirmed…read morereservation meant nothing as they had no cars available, except 16 passenger vans. This basically left me stranded as my own car was going into the shop that morning. Confirming a reservation for nonexistent cars is simply incompetence. I did drive by their lot at the time of my reservation, while on the way to the shop where my car was to be checked, and observed MANY cars inside their fenced area but was told these vehicles were just not available.

I've been coming to this location now for about 4 years. The staff is extra professional and…read morepolite. I prefer renting local vs the SeaTac airport rental center( poor service and execution) If you have to wait a bit it's not due to the reps on duty. They have less staff available in the early morning when the returns come in. So I was told. I won't go anywhere else. I'm an Emerald rewards member so that's incentive to rent from them.

I purchased a 2024 Malibu from Enterprise Car Sales, Lakewood. I purchased Gap coverage. The car…read morewas totalled and 10 months later I cannot get Lakewood Enterprise to send the documentation to the insurance so I am forced to pay the gap myself. I call and get immediately disconnected. This is a corrupt company, I will not buy anything from these a-holes again.

Ok car accident in December rented from Enterprise next door. My associate and I were speaking…read moreabout the car buying experience (yuck). She said I can give your name to someone next door. I replied with Great, thank you. Received a call from, Chris the next day. I wasn't ready to buy a car yet however we talked about options and I viewed the website. Told him would call when I was ready. The insurance company finally paid off my car (financed). I didn't really want my credit ran and couldn't afford to pay for the. Rental returned it and went next door to see what was available. Great cars in the lot all clean and ready to drive. No negotiating all prices are listed and firm ( not a problem for me). Ok so this is what happened I told him look I don't want you looking for financing for no reason the other loan won't reflect paid. Showed him the payment being sent to insurance gave him my info and we found financing in less than five actually several banks approved me. The best part is the car that I ended up getting wasn't even the car I thought of buying - I drive a couple of cars and based on our conversation Chris pulled the car of my dreams in the front I drove it, loved it Went inside and made the purchase. I appreciate my Salesperson Chris for directing me in the right direction because I didn't see that car any place and it met my price point. Happy Driver