This is a really cool place to install your ignition interlock if you have to do so so. The waiting…read moreroom is comfortable with your own television with all cable channels, Keurig coffee and comfy chairs. There is little to no waiting and the technicians here are the best in the city. If you have a new car, Smart Start will automatically advise you go here rather than other locations. I have been to several smart start locations and this is the best so far. Very close runner up would be Kirkland location.

Any time you need to make a call to the call center, expect a 2+ hour wait time on hold. Every…read moresingle thing you do with them costs $140+ weather its your rental fee, service fee and another $200 to install and take out. This specific location has friendly staff but everything else about this company is a cash grab. EXPLORE YOUR OPTIONS BEFORE EVER CONSIDERING THIS COMPANY

these fellas are a pleasant to do business with and they know what they are doing. super polite and…read morerespectful and excellent at communicating! highly recommend

0 out of 5 I went through them for a interlock device and…read morefrom the get its been problem after problem on there end that causes me more trouble and problems to figure out because of it. NOW i literally have no vehicle because of them. They had my car hostage basically for parking fees i couldnt afford and then finally they gave me a deal and said if i could bring in 100$ that evening then i could take my car. I litterally had 120 to my name left for the month but i came in an gave it to them right away, for them to eventually tell me ..... well i guess the device that is registered to your vehicle is in someone elses vehicle all the way in Montana so we wont be able to get you installed. I said well ill come back for that when you are ready but i still wanted to take my car regardless. ( been over a month already of it being held there) then they tell me well your car isnt going start because its set back up to the initial/ normal way either. SOOOOOOO WHY DID YOU TELL ME TO COME GET IT ???? SOOO THEN they come up with a bunch of other bs saying i had to figure out with the other compony intoxalock..... IMPOSSIBLE 2 different times sat on the phone for over an hr to only be all of a sudden disconnected. not having a phone or a car and just finally getting a place for my son and i to move into after being inbetween places for 3 months and trying to figure out all the extra money i needed to come up with i call them and get told they had the tow yard come pick it up and take it. WTF ARE U F**KING kidding me? saying they couldnt get ahold of me but didnt bother to email me anything, knowing i had no phone at the time. heartless. careless. if your one to have plenty of extra money and can afford random extra problems they seem to throw in the mix of it then sure there work can get done and look great and i can see how someone would 5 star them but if you someone like me and dont have extra funds to hand over like that and are trying to do anything and everything you can to get on track and move forward .... your burnt. not only am i screwed out of a car but everything i did for the courts and my license is irrelevant. Im a single mom of a 2 year old and needed my car for so many important things and people that rely on me. clearly i struggled to pay a couple 100 extra dollars & wont be able to afford my card from the yard and is lost to me now. THANKS

Keelan and Ivory are the best! I had been locked out of my '67 bug after a movie and they were…read morethere so quickly! Mind you, it was 10:30 at night! They worked on it until we got in, which was about 45 minutes, due to the old metal doors and tight seals. Then on top of that, gave me a jump. Very professional, I can't say enough good things about this experience. I'll be using them this week to re key my doors and ignition.

I was lock out of my car in the cold rain in Hansville I was givin a time frame of 40 minutes and…read morehe was there in 40 minutes took about 3 mins to get back into my car and I was on my way. Thank you very much and my insurance reimbursed me for the cost.

I get that everyone who comes here is likely frustrated to begin with. But I went with a friend…read moretoday and the staff showed up 10 min late, we were the first arrival but they serviced 3 other cars before hers. Then they said she needed a new camera- ok- so the gal decided it was good time to walk to get lunch- she's been here 20 min- leaving the guy to do the work. When she returned 30 min later she let him know he had done it wrong. So here we sit. Over an hour we have been here for their malfunctioning equipment. Not once have they apologized.. This was already a reschedule- because this same guy didn't know how to fix it two days ago. Why in the world did she leave after 20 min? Why in the world did they service 3 other people that came after us? Also- curious why one guy showed up handed them a wad of cash and then left- super fishy. Unfortunately you are at their mercy. And it ain't cheap either.

This place honestly only cares about money. They don't have anybody's best interest at heart. They…read moretold me to take my interlock out 6 days early then when I was supposed to just do they could send a failed report so I'd have to have it in another 6 months. I want to do a class action lawsuit if anybody is willing to help. Plz

i am a new client and this is my first month with them .. thus far the only thing im remotely happy…read morewith is my installer and service guy in asheville nc. his name is chad corbin. thus far the device has yet to violate me . i did have to end up replacing a 10 year old battery but that was coming anyway. i usually get to speak to someone when i call customer service . last night it was giving me a little trouble blowing and not prompting me to blow when my ride was over. i called brad and he told me how to reset it and get the moisture off the alcohol detector and voila. !!! no more issues today . hes a helpful guy and when it was being installed he told me everything i needed to know and stressed rinsing with water down to dont eat honey buns lol...luckily for me i only have to drive it possibly 2 times a month. 1 time for service and once around the block. 11 months to go!!!

Smart Start charges a $40 plus tax "enrollment fee" just to get started. I called to schedule an…read moreinstallation through them and agreed to pay the fee, providing my card details over the phone. The charge went through immediately. The next morning, I checked my bank account and discovered I had been charged again--on a completely different day, for the same enrollment fee. I contacted customer support right away to report the double charge. The representative told me she could only see one transaction on her end, despite my bank clearly showing two separate charges. She then transferred me to their "credit and collections" department, which turned out to be fully automated and unhelpful. I was instructed to submit an online dispute that could take 5-7 business days to process, and if approved, they would mail a refund check to my address. After looking into reviews, I noticed this appears to be a recurring complaint from others as well. At that point, I decided to cancel immediately and go with a different provider to avoid further issues. This was an extremely frustrating and disappointing start to what should have been a simple service setup. I cannot recommend Smart Start based on this experience.

At first I thought the same as the rest of these customers. Linda is a nice lady who was actually…read morereally down-to-earth and friendly once she warmed up to me. She probably has to deal with some angry customers every day and she may be jaded. And no she is not trying to squeeze out every penny, that is the state and their laws about interlock systems. The equipment has been great, service was great and fast, and she charged me less than the people who were servicing my interlock in Oregon. Maybe you guys had bad service because you were unfriendly individuals to begin with. Try smiling and making easy conversation with people sometime, really does wonders.

Wow these people are so rude. Don't use them! They have a total power trip! Not cool!read more

If I could put 0 stars I would. Very long wait for customer…read moreservice, very poor assistance when you finally reach a live person. The system will give violations every chance it can, which then costs fees to reset. My husband and I both share the car, so he has had violations for a donut because "it may have contained vanilla extract" violations also for no blowing even when car was shut off and no one was in it. Violations for a Reign energy drink. Violations for brushing his teeth. The list goes on. Each time, a fee is charged to reset.

I have had this interlock for about 7 years now. I am finally due to get it out this November and…read morenow today my device says lockout will start soon due to a violation. I always blow in it. I do nothing wrong. now I have to drive 2 hours to get this fixed when I literally just had it serviced. the guy said if you don't blow within 2 minutes its an automatic violation. well it's negative 20 degrees here in Minnesota and It would be nice to start the car for my son before school. I guess that isn't allowed. but the thing is it wasn't beeping as if I had left it sit for too long. I suppose it's just another way lifesaver is trying to screw me over just how they were charging me too much at one point. now that I'm on my last 6 months of having it they want to give me a violation for no reason.

Robert (below) must be talking about Foss Audio. Yup, difficult, obstreperous, unpleasant…read more My Drager has died TWICE in the past month and Foss blames it on moisture. Well the controller is not wet and if it can't handle humidity, well... As a bonus -I- have to pay to have the car TOWED in EACH TIME since they do not have a field crew. Yes, their equipment repeatedly fails and -I- have to pay for towing. I'm looking for a different brand.

I have a Draeger XT handset in my car, started fine then as I was driving it beeped and read…read more"Handset Error Contact Service disabled start" now my car is stranded in a carpark and has to be left for a whole long weekend due to there being nobody to talk to or look at it on weekends, person on phone didn't care about the stuation and I now have to lose a nights work because of this, this is pretty unacceptable considering it is their device that has failed and I am the one having to pay the price for it

Thank you guys, what a nice surprise! I couldn't complete the install of my stereo because I…read moredidn't have the hardware to flash it to the cars steering wheel and climate controls. When I called they told me it cost a half hour of shop rate. What a nice surprise when they fixed my issue and told me no charge. They were happy to help.

We bought a camera for our car after a car accident that we almost didn't walk away from. The…read moreservice was excellent and they didn't try to up sell us. They have also helped us anytime we had questions and re-attached the camera for us when we had to have the windshield replaced. We will definitely go back for our other vehicle.