This is the best body shop in the DMV! Someone hit my car and drove off while my car was parked on…read morethe street. Total Recon made the whole process so easy! I dropped my car off and was given a rental. They took care of all the negotiations with the insurance company and kept me informed the whole way. They only use OEM replacement parts and the results were fantastic! The detail job they did was also terrific. I always take my car here and recommend them to anyone that needs body work done!

I had a very disappointing and frankly frightening experience with Total Recon. My 2014 Tesla Model…read moreS was towed here on October 3, 2025, after an accident. They gave me a repair estimate of $17,335.18 on October 15, which seemed reasonable, and I assumed work was being done. For over two months, I waited with no updates. Suddenly, on December 5, they emailed demanding the loaner back immediately and threatened a police report for "failure to return a rental vehicle." I called their rep (Alfonso), who said he would extend the loaner--he never followed up. That evening, the loaner was remotely disabled (Valet Mode) while I was driving, stranding me overnight in 20°F snowy/rainy weather on a busy DC street. I had to pay for towing myself to avoid freezing. The next morning (December 6), they called police (Rockville and Prince George's County), claiming I failed to return the rental. They also told officers my Florida license was "fake" or fraudulent. Police cleared me immediately. I repeatedly explained my disabilities (immune-compromised, OCD, ADHD, anxiety) and asked for accommodations to get my medication and belongings from the loaner (less than ¼ mile away at a friend's house). They refused and left me stranded without transportation or meds ever since. Now they demand over $14,000 in storage/rental fees--almost as much as the repair estimate--yet no work was ever done on my car. I have video, emails, bills, and records. This was unsafe, unprofessional, and unacceptable. Avoid if you value safety and clear communication.

Have brought multiple cars here, and refer my friends. Always do a good job, in a timely manner.read more

I love this place I went for my Last car a year ago and most recently my new car a few days ago…read more The gentleman who did my car was amazing... Thank you

Courteous, timely service for my oil change. A definite value. Recommend for everyone looking for…read morequality automotive work.

Excellent response time. Prices felt honest and reasonable. Convenient drop off/ pick up service…read more Can do everything online! If you choose to wait, there are snacks and drinks provided, along with tv and free wi-Fi. I am now a customer for life!

Harmett Suri was my salesman for a lease and I had an excellent experience with him. I will use him…read moreagain.

Just changed oil in this store. It's horrible experience. With a valid coupon, I should pay about…read more$5 add tax. But they finally charged me $35. The coupon is very clear " regular oil change with coupon now is $4.95". But from the front desk lady to the manager, they excused it' s just an example not the final price. No one showed any respect to the customer. All of them just cheated you, and squashed your money. Never want to see these ugly faces again

They did a great job from start to finish. Joey was patient and willing to help me sort out what…read morewas possible for the transportation of my daughter's car. Their price was fair, but I chose them based on the terrific service I got on the phone whenevr I reached out to them. They were very helpful, and made a stressful experience just a little bit easier. David arrived on time and did a great job!

Unfortunately I've had to get my car towed twice in two years- fortunately I used Morton's Towing!…read moreThey are super nice and friendly and they have very fair prices. They've been great to talk to over the phone and they'll give you a time and price estimate right when you call. You get a link to watch the truck drive to you with an estimated arrival time. The truck drivers are super nice and professional. They explain the total cost, what they're going to do, and give you a detailed receipt that explains everything. You can pay them directly with either card or credit, and they load your car right then and there. I wish I wasn't a repeat customer lol but they're really awesome!