I can see why Anthony always gets 5 stars. The other night, the water heater in the basement sprang a leak: puddles everywhere, wet/dry vac and mopped all night long. DM'd Anthony first thing in the morning. He and his apprentice removed, disposed my old water heater and installed a new one from Home Depot in a couple of hours. Super prompt coming to my home, and going to and from Home Depot. Luckily, the warranty was barely still in effect so was only charged for labor, removal and replacement. Kudos to Anthony! read more

Drain Flow - Rheem/Home Depot water heater - Plumbing Near Me - Boston, Massachusetts

I wrote my original 5* review soon after Drain Flow cleared a portion of the waste pipe, giddy with relief. Although, I am glad Drain Flow arrived quickly and cleaned out a portion of the drain to give us temporary usage, I am disappointed they did not come clean that they lacked the equipment to clean the whole line. I am grateful they informed me the job was not complete and recommended I call Hercules C & G Drain to finish the job, but they should have advised me to call Hercules first and offered to give me a temporary quick fix only if Hercules could not come right away. I had to pay for an additional service call. Another thing I did not like in retrospect is that they shooed me out of the basement and would not let me clear the area where they planned to open the waste pipe. I discovered later that sewage sprayed all over things I wished to move, so I had to spend hours scrubbing and sanitizing. Hercules cleared the drain from outside, so nothing in my house could get dirty. Something really bizarre that spurred me to rewrite this review: I found something gross wedged into the handle of my dryer, which was not in the line of sewage spray fire. Since the dryer handle faces down, I can only wonder how it got there. Not funny at all. read more

Very responsive and competent. Very happy with the work and speed. Impressed with knowledge. About $1000 labor to replace water heater under warranty. Had to take off 1 star due to failure to remove boxes and other debris from the job: found them in our trash receptacle on side of house which can't accommodate this kind of waste. We had to them break down boxes and deposit waste where appropriate. Wish Anthony had taken it all away with him. Will use again due to his effectiveness. read more

I am very happy with how quickly he replaced our old hot water heater. He did a great job, looks terrific, offered a long warrany for his work. I am very happy. Have been using him for several years now, would highlight recommend him. read more

As a single mom having a trustworthy plumber I know can handle any issues that come is invaluable! Tony is prompt, courteous, and very responsive. He's fixed leaks, repaired a faucet, and just replaced clogged/leaking toilets the day after I first reached out! Highly recommend! read more

Anthony is AWESOME. He's saved our condo on numerous occasions, even during odd hours or last-minute emergencies. He's helped with toilet clogs, washing machine pipes, and most recently, replacing a hot water heater that was about to spring a terrible leak. He's great at communication, skilled, and efficient. He was actually EARLIER than the timeline predicted in replacing our hot water heater! Highly recommend. read more

With Tony, it couldn't be easier. He responds promptly, is a clear communicator, and does great work at such a decent price. I had a new shower before 9 am. This is at least the third job he has done for me and/or my condo association. I/we highly recommend Drain Flow! read more

Nobody likes having to call a plumber but drain flow made what could have been a really frustrating experience awesome! Tony and Ralph were professional, efficient and great to work with. I got my water heater replaced after I flooded the basement. It's not a cheap job but the guys at drain flow got me a great model with a warranty while still keeping the price comparable to other plumbers that would have charged. My neighbor actually just got his replaced recently and paid the same price for a lesser quality model with only a 1 year warranty. I only wish I knew about these guys sooner! I definitely recommend them! If you want fast, friendly, reliable service these are your guys. I've worked with other companies and these guys put them to shame. read more

Drain Flow - Tony and Ralph from Drain Flow hard at work replacing my hot water heater - Plumbing Near Me - Boston, Massachusetts

Tony was super responsive, flexible, came on a Sunday, and gave a very fair price. I got a quote from a couple other places to get my garbage disposal replaced and they were charging $100-$200 more! He will not rip you off and is very knowledgeable. Does multiple services and is a good guy. I will be a returning customer. read more

I stupidly clogged my drains again, I swear I'm not going to use my garbage disposal anymore after this doozy. Somehow I managed to clog my damn drain with the innards of a watermelon that went bad. No, not the rinds or seeds, just straight up red, f**kin watermelon flesh. Tony came to rescue us again, this time he showed me what to use in the future so that I'm not wasting money having him come out to clear it since it's actually a pretty easy thing to do. Now that's what you call great customer service. Hopefully I won't need his services anymore but I definitely wouldn't hesitate to call him and will gladly refer my friends to Tony. read more

Efficient, friendly, clean, professional, reasonably priced & disclosed likely cost of the work.

Anthony and his team were both reasonable and diligent. After not being able to solve it the first try, he followed up a few days later, purchased new equipment and came back. Success! Save us hundreds of $$$ to clear the drain rather than remove cast iron! read more

Our house was built in 1955. The shower faucet is original. Recently we had a problem with water not flowing through the hot water valve. Tony and Irving diagnosed and fixed the problem. I recommend this company and would hire them again. read more

Tony is the man. Super reliable and knows what he's doing. My pipes froze and he came on a Sunday morning to help me fix it before they burst and cause more damage. He checked all possible areas and also gave me tips on how to prevent it from happening again. Don't bother with other plumbers - Tony does it all. read more

Tony lives up to his stellar reputation. I texted him at 10pm last night and he responded immediately (within minutes). Super impressed so far. He was at our house this morning by 9am and continued to text me status updates as to how far out he was. He was able to fix our very clogged toilet and all is flowing well in our home. I asked if we needed to camera the line and he didn't think it was necessary, saving us a few hundred dollars. Both he and Ralph were very nice and did a thorough cleaning after they were finished. I would highly recommend Drain Flow to anyone with pipe clogs and other plumbing needs. These guys really stood apart from other vendors we've used in the most pleasant way possible. read more

I just worked with Tony and crew for the second time and once again they were amazing. Tony responded immediately to my emergency call and went above and beyond to make sure the job was done well and quickly. Great communication, on time and excellent work! read more

anthony was great! he was very quick and responsive in fixing problems with my radiators and also took the time to fix my broken doorknob on his way out! read more

Very fast response time - Tony and Drain Flow will be my primary drain cleaning company moving forward.

Highly recommended! I realized my water heater was leaking, and it started flooding my basement. I started calling all of the plumbing companies near, and Drain Flow (Anthony) was the quickest to response with the lowest quote. Thankfully, my water heater was still under warranty, so Anthony stopped by to get the tag, went to pick up the new heater, came back, and replaced the unit. He was extremely professional and clean, and the work was fast and efficient. Also answered all of my questions. Exactly what I needed! read more

We have used Drain Flow a number of times for various projects around our house, from fixing sink flow to leaks in our refrigerator. I've always found Anthony and his team to be incredibly responsive (he usually gets to our place the day we call/text if not the day after), helpful and fair. They do solid work, focus on quality, and care about their customers. Would highly recommend! read more

My bathroom tub and sink were clogged and I have company staying in the house starting tomorrow. I called Tony and he was able to help me out the same day. In just a few hours I went from having an unusually bathroom to being ready for visitors. Tony is nice, fair, and professional, and I'd refer him to anyone! read more

Tony is great! Always gives timely responses and gets the job done at a reasonable price. He'll let you know what the issue is, give options if available, and make you aware of any other potential issues he sees but never tries to push it on you. read more

I had them installed most of the bathroom and kitchen appliances in a newly renovated townhouse. They did a great job and made sure everything was fine before they left. I called them few times for kitchen sink drainage, bathtub clogging and they came right away to fix it. Drain flow (Anthony) is reliable and does a great job. read more

Had a clorox toilet wand sponge get flushed down the toilet (don't buy them!) and we called Drain Flow in the morning. They were here within 30 minutes, and Ralph fixed our problem immediately and efficiently! Couldn't have had a better experience for a very reasonable price!! Highly recommend! read more

Highly recommend! So happy I called Drain Flow. Truly one of the most professional and helpful companies we have dealt with. I am so thankful I found the review on Yelp. Thankyou for coming out so quick and making our day. The quote was dead on. We definitely plan on calling for the other projects we want done. So nice to have running water again. What a blessing. Thankyou again! You saved us.. read more

We have used Tony a few times over the years from rerouting a sewer pipe, fixing a leaky shower to installing a shut off valve in our basement. He did wonderful work! He and his employee were responsive, thorough, clean and pleasant to work with. We will definitely use him again. Thanks Drainflow! read more

I've had some bad luck with drains in the past month. First one was at home with a main pipe clog and then my business with a sink clog. I feel like most of the time you call a plumber, you're lucky to leave a voicemail and get a callback within 24 hours. But owner, Tony has either picked up my call in the middle of the day after a few rings or responded to my texts within minutes. Both jobs were very fairly priced and serviced by his friendly employees, Ralph and Irving who professionally diagnosed and solved my issues both times. It was important to note that they made sure to stay and help clean up the imminent mess that occurs when cleaning out drains. I've never had such timely and reliable service from a plumber in the past. I will surely call them again and gladly recommend them to my friends. Thanks again! read more

Anthony is a boss and took care of my shower professionally and ensured it is working the way I want it to and with the best parts. He was flexible with his time and dealt with my in-laws when I had to work. I was so impressed by how kind and patient Anthony and his assistant were. I paid a fair price for the work and the job was done right. Best of all - he works through text! I will not hesitate to call him again should I need plumbing work done. read more

Called several plumbers for quote on a simple (proactive) hot water heater replacement. Tony was fast and professional identifying what heater I needed, dealing with the warranty, and updating me on the timeline of the project every step of the way. He was also (rightfully) very confident in his pricing and he beat all the other quotes I got by 30% or more. He was fast, professional, and took care of an additional repair I needed in the time another plumber might take just to do the heater replacement. I can't recommend Drain Flow enough -- better price and better service. Truly great. read more

Anthony is very knowledgeable about his craft! A true professional!!! I called him this morning and before the day is done a major sewage problem was repaired and solved! I can't thank you enough!!! A must hire! read more

Tony and his crew showed up, fixed a back up from the condo main line and were done in about an hour on a hot day the day after I called him with the issue. This is the second time I've used Drain Flow in about a year (for unrelated issues) and I recommend them if you have a problem. He also gave me a write up of the issue to take to the condo management company who initially insisted the issue was in my unit only and thus my problem. If only the condo management company was as helpful. read more

Anthony was professional, responsive, efficient, helpful, affordable and kind! 2nd time I have utilized his service and he saved the day once again! So grateful for him & his company. I would highly recommend Drain Flow. read more

Anthony was incredibly responsive and got in and out on a job that ended up being much bigger than either of us expected. His work was solid, and he even came back in short order to service my boilers, for a fair bit less than another big-name competitor. I'll be texting him first with any plumbing needs that come up in the future. read more

Was prompt in responding to texts and kept me updated when he was going to show up. He showed up and worked quickly and proficiently while also handling the excitement of my two daughters. I'm sure there are others just as good but there's probably nobody better for regular plumbing fixes. read more

I called them on a Saturday, they picked up the phone within 2 rings and told me that it would not be an issue to be over there today. They provided an estimated time of arrival and arrived within 15 minutes (early I may add) of the designated time. The actual price matched the over the phone estimate even with difficulties hit. RALPH cleaned the entire area up for us as well ensuring we were good to go the moment he left. My girlfriend is happily showering already and my stress levels are down. 100% will call them again and request assistance from Ralph for sure. THANK YOU. read more

Tony and his team have been so amazing over the years. From a clogged tub or sink, to my occasional false alarm freak out texts, or today's non-working boiler, Tony has been incredibly responsive and willing to come by no matter the problem. I highly recommend Drain Flow for all your needs! read more

Found Anthony on Yelp for a clogged and backflowed drain. Texted him at 8 on Saturday morning and he responded within five minutes and fitted us within his extremely busy schedule. He diagnosed the problem and cleaned the main drain with his assistant in no time. Professional, accommodating and great communication. Solid five stars! Thank you. read more

Found these guys on Yelp when the building's usual plumber didn't call me back. Figured out a relatively convenient time to come over and they got things taken care of including a couple slow/bad drains, toilet problem and small disposal issue. Price seemed reasonable and Tony was super easy to deal with. I hope to not need plumbers too often but will call Drain Flow if I have to or decide to get a new toilet. read more

Anthony at Drain Flow has helped us twice now, providing prompt and fairly priced service on both occasions. Most recently we called him the Friday after Thanksgiving, when the ejector pump in our kitchen sink stopped working. Anthony showed up the same day, was able to provide a new pump for the same price it was available for online (which was 1/2 what other plumbing services have asked for it), and ultimately fixed the problem with some maintenance on the current pump, saving us the cost of the new one. We recommend Anthony very highly. read more

Sometimes when you see a bunch of five star reviews...you think...can these people really be as good as all the reviews? The answer with Drain Flow is yes! Recently had a problem with my toilet tank running constantly. Of course the maintenance dude from my building said I need a whole new toilet, and recommended two plumbers that do not have stellar reputations. Would not be surprised if he got a kickback if I used them. Also had a kitchen faucet that leaked. Luckily I had this company do my dishwasher and garbage disposal connect about six years ago...and they were great. Anthony came...and said a new toilet may be required...but he will try to repair the problem with it now...so it may not be needed. He worked his magic...and found a solution...so no more running water in tank. He also fixed my bathroom and kitchen sinks that were leaking...and cleaned my garbage disposal and dishwasher lines. Great job! read more