Sophia's lounge brings a beautiful elegance to Charlotte cocktail bar scene. Amazing ambiance with…read morethe perfect setting for a romantic date or a good time with friends. However please stay away from a bartender named Rae she unprofessionally approach my date and told her she should rethink her time and that she wasn't safe. I have never met this bartender and it was my first time there. This completely made my date unsettled nervous and we immediately paid the check and left and met up with friends. Thankfully our night ended amazing but someone from upper management needs to address this behavior as it was completely unprovoked unprofessional behavior.

I visited this lounge for a girls' night out as it's one of the most talked about cocktail bars in…read moreUptown. It has an upscale yet relaxed ambience that will remind you of Bridgerton with its royal flair. We went in the evening so the lounge was very dim, which was expected. The staff was very friendly, accommodating, and attentive. No complaints there. The menu is filled with a variety of craft cocktails like the flawlessly blended Golden Elixir, wines as well as shareable plates that were beyond enjoyable. Here is everything we tried: GOLDEN ELIXIR - COCKTAIL | Diplomatico Rum, St. Elder Liqueur, Lime Juice, Peach Simple Syrup, Orange Bitters PELTIER - WINE | Cabernet Sauvignon, CA, 2021 SOPHIA'S TRIPLE SLIDERS - Wagyu Beef, Gruyere-Mozzarella Blend, Bacon Jam, and Caramelized Onions TRUFFLE FRIES - Rosemary seasoned, Shaved Parmesan, Truffle Mist & Truffle Aioli CHICKEN + WAFFLES - Whipped Mascarpone, Bacon Jam, Maker's Mark Maple Syrup CRAB CAKES - Jumbo Lump Blue Crab Cakes, Red Tobiko, Chef's Tartar Sauce LAND + SEA - Seared Scallops, Pork Belly, Yuzu-Yum Yum Style Sauce TRIPLE CRÈME BRÛLÉES | DESSERT - Chef's selection SKILLET COOKIE A LA MODE | DESSERT - House-Baked Jumbo Chocolate Chip Cookie, Vanilla Gelato, Chocolate

Tom provided excellent service . Great drinks and atmosphere…read more Cool, relaxed atmosphere

I attended an event a couple weeks ago thrown by The Garden CLT. The service was terrible. The…read moreowner was the only person working and his customer service skills are poor. His appearance was poor as well, he looked like he just rolled out of bed and threw on clothes from the hamper, and hair wasn't combed either. He was not welcoming when we arrived. The wait for drinks was at least 30-45 minutes. He refused to serve us from while sitting at the bar and instructed us to line up at the other end of the bar near the steps for drinks. Which would have blocked the walk way and created congestion. There were no fans set up and minimal shaded areas on the rooftop where the party was being held. My friends and I left the party early due to the poor service that was provided. On another note, you're responding to reviews about your customer service skills, with your issues you had with the party promoter. Take accountability for your actions. You got into with the promoter and you took your frustrations out on the people attending the event and now you're trying to gaslight us. The reviews are about the experience had with you, the owner/ bartender not the promoter did. You showed up to work looking a mess. Looking like you just rolled out of bed with the bed head and wrinkled clothes. You had a bad attitude and gave horrible service. Whatever issues you had with your staff , seeing that you were working by yourself, and the event promoter doesn't give you a pass to treat us properly and provide horrible service. You're acting like we should be grateful that you let us in your establishment. If you don't want bad reviews don't give bad service. ‍

I came in town to visit my bff and we decided to try this place for the first time. We had…read morereservations for 8 pm and we were seated by 8:10. First glance, this inside was beautiful and it was packed. I orderedthe strawberry shortcake drink, 10/10. For food, My friend and I split the crab cake appetizer and spinach dip. Both were really good. We were both kind of full so we decided to skip the main entree and split an order of sriracha wings. Also very good. They played good music, mostly Drake lol. The waitress was not as attentive but other than that we enjoyed ourselves.

My friend saw this place on IG and said we had to try it!!! Of course we were super excited and…read moremade sure to not eat anything beforehand. I must say, The ambiance is a vibe, I will give them that. Loved the music selection and decor. It's a great place for a date or girls night. For apps we ordered the spin dip, calamari, truffle lemon pepper wings and the crab ragoon. I personally didn't like the spin dip, it was bland to me but my friend enjoyed it. The wings and calamari were just ok, loved that the wings were hot and fried hard how we like them but they would need a substantial amount of seasoning so that we could really get to taste the actual truffle lemon pepper. We didn't but I would suggest asking if it's possible to do heavy seasoning. Now, the crab ragoons were DELICIOUS!!! The buns(yes buns) were fluffy and didn't over power the crab mixture inside and the honey on top was a great touch!! Entrees we both ordered the lamb chops, I added a piece of salmon, garlic mash and a side Caesar. My friend had truffle fries and a side of brussel sprouts. As much as I would love to say we enjoyed our meal. The lamb chops were dry and didn't taste like much, the garlic mashed potatoes were meh , my friend did not like her fries at all, the brussel sprouts and the salmon were so good. We boxed our leftovers and said we are gonna doctor them up when we got home. My friend ordered two drinks and said they were great!!! Dessert we split the crème brûlée cheesecake, we enjoyed it. Not sure if this was just an off day or what but if ever in the area definitely stop in and try them for yourself. Oh and please be prepared that they implement an auto 20% gratuity.

A Hidden Gem on South Tryon!…read more I stopped by Folia for lunch one day, and I'm so glad I did. This place is definitely a hidden gem! If you're driving down South Tryon on a busy day, it's easy to miss because it's tucked away a bit, so keep an eye out. Once you find it, you'll be glad you did. I ordered one of their flatbreads, and it came out fresh, hot, and absolutely delicious. They had just rolled out their summer menu, so I also tried one of their seasonal refreshers--I believe it was the Watermelon Mango Lemonade--and it was incredible. It was the perfect drink for a hot day! The atmosphere is one of my favorite things about Folia. It's not a huge space, but it's cozy, stylish, and has a relaxed, laid-back vibe that makes you want to stay awhile. The service was excellent, and everyone was friendly and welcoming. There were several other menu items that caught my eye, so I'll definitely be back to try more. I also heard it's a great place to hang out in the evening for drinks, a girls' night out, or a casual date night, and I can definitely see why. If you're looking for a spot with fresh food, great drinks, and a chill atmosphere, I highly recommend checking out Folia. 10/10 recommend! I'll definitely be back.

First time at folia did not disappoint! Definitely be sure to make a reservation, so you don't have…read moreto wait. We sat in the back room on the couches, super vibey. Our server was so friendly and had great recs. Our drinks were delicious! Food was good as well. Cuban bowl had too much lettuce, but other than that was tasty. Typical Charlotte drink prices. Parking is first come first serve street parking around South End or a paid lot.

Every time I visit Medusa, Brooke makes the experience exceptional. She is hands down the best…read morehookah attendant I've ever had! She's always attentive, helps me choose the perfect flavors, and keeps the coals fresh without me ever having to ask. Her customer service is consistently outstanding, and she truly goes above and beyond to make sure everything is perfect. Thanks to Brooke, I've become a regular customer. If you're visiting Medusa, I highly recommend asking for her you won't be disappointed!

My friends birthday is on the 4TH of July so we visited Medusa lounge to celebrate! The outside…read morebouncer was friendly and welcoming and not mean like some tend to be. The lounge is Beautiful and very chill with great DJs and music. The vibe was sexy and the music wasn't too loud. Our waitress was just as beautiful as the lounge. Her name is Shay she was attentive and kept checking on us as our party grew in size. Most of us were not drinking alcohol and just having mocktails or juice. I had a Caesar salad and pineapple juice. I might say that the salad was presented well and delicious. I wasn't really hungry, but I wanted to patronize the restaurant and order something. This is a place that I will come back to alone or with a group again. I felt very comfortable and I was impressed with Shay's customer service. The waitress that was training Shay was very nice as well. There was a guy doing fire shows and blowing fire. He was talented and very nice. There was also a guy that came around selling flowers, but for some reason, he didn't stop at our table. I didn't feel like I was in Charlotte. I felt like I was in Vegas or Miami! Medusa is a hidden gem in Charlotte.

Stopped by this bar while out for pride! It was a good vibe but it was packed. Drinks can be a bit…read morepricey but tasted good!

A great spot we didn't anticipate or plan for. Grady gets the award for most welcoming and being…read morethe best mixologist. A super secret squirrel spot that we are so happy to have found! Going to recommend to everyone traveling to the area!

First time in a hookah bar in years, so since I'm visiting NC, and it was a late night decision, so…read morewhy not. Kind of stashed in a shady strip mall, but I didn't let it bother me going in, and I'm glad I didn't. Very spacious inside, and has a huge wall tv to watch the WC (Mexico won this night). I got lucky Sam was working. He helped me with some decisions to try, and was very attentive. Good times.

My wife and I love this spot. Always have. However, we haven't been since 2023. It was nice to see…read morethe new furniture and the new setup.When we arrived at 6ish, we were immediately serviced. We were able to see our favorite server/bartender and that was nice. He made our drinks just the way we remembered... nice and strong...lol. Everything was good until 10pm when the "Club" party began. We were told that we would need to go to the bar for our hookah and drink needs. That ordeal was horrible for the rest of the night. We did not get tended to for our coal refill and repacking needs, even after going to the front several times. The guy kept saying he will come and we watched him go everywhere else each time. We waited way too long. The 1 line for drinks being made by 1 server took extremely long. Although the music was great bring played by the live dj, it did not take away the frustration. No one should have to chase for service that the establishment is known for. No one should have to wait on a extremely long line just to receive a drink at a hookah lounge. This is not a club by any means. Even if you have an event, the establishment should plan much better for the crowd by make it a more efficient and effective experience. The transition was horrible.

So we would up at this venue bey accident. It was unplanned and just on a rain Sunday…read more The place was not full at all which is I hear is unusual for them. W All the ladies in my party enjoyed their food. I had the chicken and waffles and others who had it couldn't stop talking about how well seasoned the chicken was. Others had the lamb chops and shrimp and grits. Our waitress was nice knowledgeable and made could recommendations. She kept checking on us to make sure we were good . They do have hookah and while there was no one smoking hookah when we arrived, she made sure we were comfortable once someone ordered. Overall a good experience. Ambiance was good.

I visited EXIT Lounge twice in January and overall had a very enjoyable experience, with one…read moreconcern that I believe is important to note for transparency. My first visit was on January 9th for a birthday celebration. I had the wings (which were excellent), hookah, and truly enjoyed the atmosphere. The environment was relaxed, the aesthetics were nice, and everything about that evening felt smooth and enjoyable. My ticket clearly reflected my purchases, I paid my tab, added a tip, and my bank statement matched exactly what I authorized. Because I enjoyed my first visit so much, I returned on January 18th with a friend. We both ordered hookah; I had food, and she had drinks. When I closed out my tab, everything appeared normal--I paid and tipped as usual. However, the following morning when I reviewed my bank statement, I noticed that gratuity had been added after the fact, which I did not see or authorize at the time I paid. I reached out to my friend, and she confirmed that gratuity was also added to her tab, though she did not realize it at the time. I returned to the lounge once they reopened and spoke directly with the owner. He explained that gratuity is sometimes added and that he leaves it up to the individual server to decide whether or not to apply it. I explained that gratuity had not been added during my visit on January 9th, and that this issue only occurred on January 18th. While the explanation suggested that gratuity should have been applied, the concern was that it appeared to be added after I had already paid my tab, without upfront notice. To his credit, the owner did address the issue and refunded the gratuity. That said, the lack of clarity around gratuity policies raised an eyebrow for me. As a patron, I believe it's important to be informed upfront whether gratuity is automatically added, applied selectively, or left to the discretion of the server--especially when payment is finalized electronically. Outside of this issue, the lounge itself is enjoyable. The food was good, the hookah was solid, the atmosphere was chill, and the overall vibe was welcoming. My only concern was the handling and communication around billing and gratuity. Clear, consistent policies would go a long way in making an already good experience even better.