I'll start with the pros: It's a nice, chill spot to relax and the vibe is cool. The flavor of the…read morehookah I had was nice and fruity (forgot the name of it). Disclaimer: Please keep in mind there was a total of 7 other patrons in the Building during my visit. It's sad to say that this establishment falls in line with the rest of the Black owned establishments in Charlotte with poor customer service. My visit started off ok with the customer service and then it went nonexistent. Let's start with the "Cockotail" menu. Yes, the word cocktail is incorrectly spelled on the menu --and this was not intentional. PLEASE RUN THE SPELL CHECK AND UPDATE THIS PLEASE!! It's embarrassing ! I came here on a Friday night during the finals, and I ordered drinks and hookah. There was an issue with our hookah not pulling, so we asked the bartender if they could look into it. Five to ten minutes go by, no one comes by to assist. The wait time would've been acceptable if there were a lot of people in the place, but it wasn't. I went back to the bar and had to remind the bartender to please check on the hookah. They finally came over and then returned the hookah about another 10 minutes later and the hookah issue was resolved. My guest ordered one drink and it came out in a decent amount of time. We ordered a second drink and we were told that they would bring it right out. We literally watched the bartender with the curly hair sitting down to talk with another patron and she NEVER brought the drink. At that point, we were irritated because I'm not going to keep on reminding someone to do their job, especially when it is slow. I am so appreciative that a man paid for our bill because I was most certainly going to have a conversation with the manager due to the lack of customer service. If the service was this poor on a slow night, don't bother wasting your time going in when place is packed. I'm not sure if this place is new, but they have some kinks to work out because it makes NO SENSE as to why you are paying for customer service that you cannot get. It is so irritating that you can't go anywhere these days and not have some type of issue when you go out. The purpose of going out is to relax and have a good time, not to be irritated your entire visit. I could've stayed home and saved money. Unfortunately, returning here is not on the top of my priority list. My best advice is to stand at the bar and watch them make your drink or bring your hookah so you can guarantee that you get your items in a timely manner.

This place is a rip-off! I went to an R&B night with my girls and were told we could only sit down…read moreif I bought a booth. So, I did. We arrived at 10 p.m., and I was gone by 11:30 p.m. In that time, we only got hookah. The drinks never came. The booth size was absurd, so other customers kept asking if they could take a seat because there was nowhere else to sit. I'm sure not every group payed for a booth because everyone in there was sitting down. By about 11 p.m., the scene was still dead, and the vibe was non-existent. I spoke to a hookah girl and asked for a refund because this place was just not worth it. They had to call the manager and he said I wouldn't be charged, and free to go. I waited to write this post to see what the outcome would be because I ended up being charged and ended up having to file a complaint with my bank. I had no receipts, and the manager stopped responding after he agreed to meet me to fix the matter. I was scammed $300 by this place, and it wasn't worth the headache. Drinks were nonexistent, and the service was slow. Experience Trash.

Grand opening at AuraHiFi nightclub with friends was awesome this weekend! Cedric Gervais played…read more!!! Very high dollar French DJ that came from Aspen tonight to play here. This is a new nightclub in the university area, the interior is small but there is a dance floor in front of the Dj booth. Good sound system, expensive drinks (maybe this was because entry was free) and one of the bartenders did a fire breathing act. Service was on par tonight, cocktail girls with free shots were brought around to each of us in addition to a dessert at closing: chocolate jelly shots. We will return if they keep up the high dollar DJ names. Give 'em a try- there are different theme nights. It's a restaurant so might have good food. Gender specific restrooms and lot's of parking (beside the theatre.) BIG plus: you don't have to drive into downtown Charlotte.

We thought to give this location a try Juneteenth weekend and was immediately greeted by a nice…read moreyoung lady to the right. Then to the left there were two older women who advised if we weren't on the guest list it would be $15!? Respectfully no ma'am ! You never spoke and there was no indication that an event was taking place. North Charlotte do better

Nice place for hanging out with friends. They have BYOB. Good service and very nice owners who take…read morecare of customers

I had one of the worst experiences I've ever had at this lounge last night. Without any real…read moreexplanation or attempt to de-escalate the situation, three security guards physically grabbed and dragged me out of the venue. It was completely unnecessary, aggressive, and honestly humiliating. During the incident one of the guards had his arm around my neck to the point where I couldn't breathe and my necklace was ripped off in the process. At no point did anyone try to calmly speak to me or explain what the issue was. Being handled by multiple security guards like that felt excessive and unprofessional, especially in a place that's supposed to be about having a good time. Instead of basic communication, the situation immediately escalated to physical force. I would strongly caution anyone thinking about going here. A night out shouldn't end with you being physically dragged out by security with no explanation. There are plenty of lounges in the city that treat their guests with far more respect.

Extremely nice staff and a good ambience with lot of open space. They asked about our choices. Went…read moreabove and beyond to make us feel at home. Exhaustive choice of hookah flavors. We went with a combination of Pan Ras and Love 66 with 70/30 split. It was extremely well done and we enjoyed. I will be coming back here

I usually don't do yelp reviews but this calls for it. Firstly, I wanted to sit outside since it…read morewas nice outside. The host notified me that the tables and chairs were dirty and would need to be wiped off. (They insisted that I sit inside) first red flag.. next the server didn't speak much English and messed up my hookah and food order which had to be made over. Lastly, their "fees" on the bill. Between taxes, other indescribable fees and automatic gratuity it wasn't even worth it. Dirty sofas, no soap in bathrooms and burnt pillows to add on. First and last time going. So much for being a repeat customer.

I was just here on 4/7/2026 and placed my order at 7:28pm in the restaurant. I pray the owner sees…read morethis review - you are the only person I'm talking to. The young man working tonight is representing you all as the face of your business, and he did a horrendous job. One of the worst attitudes I've ever some across and if ppl are going for true Chicago authenticity, he's definitely got it. Thought I was ordering Italian Fiesta off 71st (IYKYK). If buddy doesn't want to work there, yall should let him go. If it weren't for the fact I desparately wanted a taste of home, I would've walked out and not made an order at all. Businesses thrive thru word of mouth, and he is the type to get the wrong mouths speaking. I got a better welcome and hospitality from the DJ, and that's an insane statement to have to make. As a fellow Chicagoan, I was super excited about this place - didn't even look at reviews because I only trust the palate of fellow Chicagoans. I walked in and stood at the register at the "wait to be seated" sign, and behind it was a young man wrapping silverware. This man looked at me come in (we made eye contact, check your cameras) and still made me wait SEVERAL MINUTES until HE WAS READY to speak. He walks over and literally whispers "You wna place an order?" That's it. Just like that. Theres a DJ literally right behind us at the entrance so I asked him to repeat what he said and leaned in closer to hear him. He whispered it again and I had to lean in closer to hear him. Every single question he asked, he whispered it knowing full well I could not hear him and he made ZERO EFFORT to pipe up. I was damn near behind the register with how far I had to lean in to hear him. It was absolutely without a doubt intentional. What an attitude. Wow. I place my order and see yall charge a 15% gratuity for take out orders. That's insane. Food was decent but yall are cheap on the mild sauce. I had a little bit on my chicken (not even covering it), and none on the fries. HUH???? Yall want ppl to come back and tell their friends about this place, right? Cuz it doesn't seem like it. PUT THE MILD SAUCE ON THE FRIES. As aforementioned, if that young man does not want to work there, then yall need to let him go. He is not a good representation of your business, as the rest of your staff was incredibly nice. Not every person he encounters will be from the Carolinas and carry that southern hospitality with them. It took everything in my soul to not act up in yall's beautiful restaurant, but his behavior is totally unacceptable. Disgusting, truly. I'm gna change my profile picture on here because I'll be back for the pizza puff, and I want him to know it was me who did this review.

The music was extremely loud, so loud that the server had difficulty hearing us when we placed our…read moreorder. I ordered the wings, which were a good size and had nice presentation. Unfortunately, they appeared to have been cooked in old grease, which negatively affected the taste. When I informed the server about the issue and asked if the item could be removed from the bill, the server spoke with the manager. However, the manager never came to our table to address the concern, even though they had previously stopped by to refill our water glasses. The server later advised that a discount would be applied. When the check arrived, the discount was only about $2 and change off a $13.99 order. Considering the issue with the food and the lack of management involvement, I was disappointed with how the situation was handled. Overall, I was not impressed with the customer service and expected a better response to a legitimate concern about the food quality.

Great sports bar and lounge with a good atmosphere! I went on a Wednesday, and it seemed like they…read morehad some deals going on that day, so it's worth checking out their Wednesday specials if you're planning a visit. My biggest complaint is the parking situation. I would recommend getting there right when they open or as early as possible because parking can be difficult to find. You definitely don't want to risk getting towed by parking somewhere you're not supposed to. Be aware that you cannot park in the back because that's employee parking, and you also shouldn't park at the Mexican restaurant or the ABC store. It's something to keep in mind before you arrive. My bartender, Xylia, was amazing and absolutely beautiful! She provided great service and made my birthday (8/19) visit even better. In all, I enjoyed the experience and would come back, but the parking situation is definitely something to plan around.

STATS July 24, around midnight !…read more Friday experiences at Stats begin when we were informed that parking would cost $100. When we questioned the price in relation to the $40 cover charge and additional expected spending inside the venue, the parking fee was reduced to $50. We asked for clarification regarding the parking rate. Answer was :: it's my parking lot it's private own and I can charge whatever I want now pay or leave !! Staff stated that if we did not wish to pay, we could leave. We indicated that we were not willing to pay $100 or $50. for the parking fee, cover charge . Staff subsequently contacted the police, and we were asked to leave the property. Police arrived and advised that the location is private property and that the business has the right to set its pricing. We were informed that our options were to pay or leave. It blows my mind while people are willing to pay the price to get in when entrance charges change weekly, pay for drinks and bottles and tables to sit at inside still want to charge people outside to park asking price$100 open your mouth it dropped to $50. Open your mouth again they call the cops and not let you in !! We left the premises without entering the venue. The End!

Cool hookah spot and bar. Plenty of seating and the music was bomb. They've got great deals,…read moreespecially on Sundays. Bring a jacket, they tend to keep it cold in there.

Sooo i got here around 9/930.. it wasn't that many ppl. The bartender met me at the bar and asked…read moreif i would like to sit at the bar or at a table. I chose a table. I was there for around two hours.. had my hookah going , had four drinks. Just vibing ( i was by myself too btw) and a guy was sitting right beside me he was alone too. Tell me why the a lady ( I'm guessing she was the owner) came up to me and say 'i just sold this table' so I'm bamboozled honestly because i been here since like 9pm when shit wasn't popping: then she says you can stand up at the bar , I'm sorry. I didn't want to stand up or be around hella ppl that's why i picked to sit at a table.. so i paid my tab and left. I spent like $80 for the hookah and drinks and left a small tip. I was honestly thrown off and mad so the tip reflected that. Although it wasn't the hookah girl fault. But i legit tracked to Charlotte to catch a vibe and this place threw me off. That was so rude . I get she was getting a bigger profit off of the table and it was more ppl but like damn? It's common courtesy.. it was fucked up in my opinion. When supporting black businesses goes wrong. Lol i definitely won't be back...

I have literally been coming to Crave for over 15 years. I was a fan then and I'm still a fan now…read more I have a serious sweet tooth so I love that this dessert bar offers a variety of sweets for different pallets from the drinks to the cheesecakes and the cakes, I can always find something that I like. On this particular visit, I sat on the patio, which I had never done before, but it was nice and quiet and very relaxing on a Sunday evening. I ordered the cheesecake and it was garnished with caramel popcorn, which added a nice touch to look at, but the popcorn was stale so I don't really think it was necessary, but it did make the plate look pretty. The cheesecake was delicious. Couldn't finish it all, but I took it home and finished it the next day. Our server was great. She was very attentive, friendly, and gave good suggestions. Love Crave and I'll again and again.

I haven't been to this place in YEARS, due to several bad experiences that felt very much like…read moreblatant discrimination in the past. Truly. But a good friend of mine said that they go all the time and haven't had any issues and wanted to get me to try it again. So, we went on a Saturday evening around 6ish. We didn't necessarily have any issues getting in, but the hostess did say that her security might have an issue with the shirt my friend had on, even though he was very dressed up. It made me uncomfortable and seemed threatning almost. But she let us in and everything was fine. I don't understand why Crave always acts this way. But then when I walk in I see people of non-color dressed any kind of way, casual, etc. It just really rubs me the wrong way and for it to happen to me EVERY time I go, only leads me to one conclusion... So, anyway. We were there and we ordered hookah drinks and had a good time. Our server was super sweet and chill. She really saved the visit. I had a good time, but I most likely will not be back again.

First time in a hookah bar in years, so since I'm visiting NC, and it was a late night decision, so…read morewhy not. Kind of stashed in a shady strip mall, but I didn't let it bother me going in, and I'm glad I didn't. Very spacious inside, and has a huge wall tv to watch the WC (Mexico won this night). I got lucky Sam was working. He helped me with some decisions to try, and was very attentive. Good times.

My wife and I love this spot. Always have. However, we haven't been since 2023. It was nice to see…read morethe new furniture and the new setup.When we arrived at 6ish, we were immediately serviced. We were able to see our favorite server/bartender and that was nice. He made our drinks just the way we remembered... nice and strong...lol. Everything was good until 10pm when the "Club" party began. We were told that we would need to go to the bar for our hookah and drink needs. That ordeal was horrible for the rest of the night. We did not get tended to for our coal refill and repacking needs, even after going to the front several times. The guy kept saying he will come and we watched him go everywhere else each time. We waited way too long. The 1 line for drinks being made by 1 server took extremely long. Although the music was great bring played by the live dj, it did not take away the frustration. No one should have to chase for service that the establishment is known for. No one should have to wait on a extremely long line just to receive a drink at a hookah lounge. This is not a club by any means. Even if you have an event, the establishment should plan much better for the crowd by make it a more efficient and effective experience. The transition was horrible.

Sammy was the best bartender . Good vibes & great service ! Will be coming back with the girls againread more

Ry is the go to guy there!! Speedy with the service, very knowledgeable with specialty cocktails! I…read moreonly go when he's working! He's that dope