Over 1 hour 15 min late! Two buses were reserved well in advance for a school field trip by the…read moreschool district. One showed up 15 min late, the second was 1 hr 15 minutes late. ~100 kids age 10-12 plus teachers & parent chaperones got up at 3 am, left standing outside waiting for over an hour?! Strongly do not recommend for future company or any other trips. Words can't express how disappointed I am, the school district should be refunded to partially make this right. Edit: When the bus finally showed up I was talking to the A & A Motorcoach guy because he just randomly started loading stuff without asking, some of which shouldn't have been loaded. He was super testy, told me they were supposed to be there at 4:45 and started trying to argue with me about the time. Never once apologized for being late and was super rude. Even though that wasn't true, it would still have them at 50 minutes late! Then he asked who is in charge here and stormed off to find "the person in charge" when I told him I wasn't that person. Well, it's my tax money that went towards A & A Motorcoach being 1 hr 15 min late and possibly making my kid +100 others miss their 8:30 am start science activity in Seattle. These kids have been raising money for this trip for the past 9 months! When you're incredibly late and have over 100 children waiting on you at least have some common courtesy and customer service.

Awesome. Team needs to go to lunch. Driver is off someplace with his buddy. He had been gone for…read moretwo hours. Sorry gals, guess you don't get fed after your soccer game.

Riding the bus for the second time, NOT good..you take a bus to downtown terminal then have to WAIT…read more30 minutes for another.. The gentleman at the downtown terminal helping customers. Very very kind..yep! Turned my frown to a smile.. Thank you to him.

I can not believe you would close down a business whose job title Is to get people to where they…read moreneed to be. These poor high school and college students are now stranded for a "training day." Why on a Monday? You have capable drivers that could have stepped in. People have to work it's completely unacceptable, and get this, your Facebook page says you're open. Do better

Summer commuting still happening August 2022!…read more It's been a great shift in mindset and habits. The bus commute in Pasco - Richland - Kennewick is easy to use. The buses are clean and easy to maneuver on. The bike rack are easy to use, and the transit lines are carefully routed. I wish I would have hade the mind set to commute in the past! Saving gas and helping with reducing pollution is great. I drive on weekends in my own vehicle. However, the bus lines are a bailable seven days a week! Now, that's a desk for all lifestyles! What do you say? Give it a try!

I just gave you the ball and it disappeared. Where did my Pass-go?…read more This is the station for Pasco and for Kennewick and for, also, Richland, collectively which are known as the Tri-Cities. They're basically all one big city but with three distinct centers and they consider themselves as different and yet the same. So it is pretty adorable around here, and this is a cute station too, and it's set back a little bit from the road, and looks cute. It looks brand new as well. It serves the three cities well, but especially Pasco where it's situated. My concert was in Richland so it was hard to get there from here with my instrument honestly. It's for local transit. And Greyhound stops here as well which is how I've used it on a number of occasions.

I'm not even going to begin to detail the horrifying experience I had with this company (especially…read morethis station). I will never recommend, ride, or say a good word about Greyhound ever again.

5-6 hours on the bus to and from work or school is crazy! Rude bus drivers, bad people at the…read moreoffice, routes are late busses don't wait so you will be sitting at a transfer station for a half hour for the next bus. Thank you BFT I drive now and this is probably why I always see empty busses unless it's 2-4pm after school.

Cooler morning! 71 degrees and a clean transit center in Richland. 8.2.22…read more This check-in includes the office and garage area for the buses. There are 2 bus stops on each side of the road in front of building. The grounds are well kept, and parking lot clean. The different transit stations have a parking area - allowing for the capability of park and rides! Consider this if you commute from outside of town, and still want to save on gas and improve pollution!

Jared was absolutely amazing and made our two day winery tour through Eastern Washington…read morecomfortable, fun and even educational. He was so thoughtful with his beverage offerings for our group and maintained the most positive attitude at all times. Thank you again for making our trip a memorable one!

We had the BEST time wine tasting with Aspen Limo Tours! They put together the whole itinerary for…read moreus and found all the best wineries to host our larger group of 20 people. Our chauffeur, Kawika, was so fun and welcoming and truly made us feel like royalty the whole day. I can't recommend them enough!

Jeremy, Denise and Queenie Beanie were reliable, on time and very friendly! Highly recommend! Thank…read moreyou for a fun weekend!

NO SHOW for pre-scheduled and pre-paid 4am pick-up for 5am flight. Jeremy apologized and promised…read moreto refund the $$$ I paid. Several weeks and several attempts later via phone, email, snail mail, and Venmo, I still have not received it. Walla Walla Taxi owes me $47.50.