Was a 5, until they sold my loan. Mortgage Network was wonderful and made everything smooth and…read moreeasy. The closing was a breeze. But now this. They sold it to a 1 star, shady loan servicer with terrifyingly horrible reviews, no accreditation at all, not even the Better Business Bureau. I had no idea this was even possible, and now I am stuck with a loan through a company that will likely harass me, mess up my escrow and mess up my payments. I would go to a bank directly next time. This has really disturbed me.

Deborah Lynn Bodnar was AWESOME. I frequently have heard horror stories about the home buying…read moreprocess, BUT Deb made everything so easy for us. Zero stress. We went into this process as first time home buyers and didn't really know what to expect. Deb walked us through everything and answered any and all questions we had extremely fast - not once did we feel nervous or confused. She asked for the necessary paperwork and did the rest. She honestly made us feel like VIPs. Everything was done quickly and accurately which ultimately led us to the home of our dreams. I cannot say enough good things about Deb, and I will be recommending her to anyone I know that is looking to buy a house.

We've worked with Nick at Miller Mortgage for both buying and refinancing our home, and the…read moreexperience has been excellent. Nick was professional, responsive, and secured us a great interest rate. Everything was done on time, just as promised. Highly recommend!

Grade F, run from this scam Received a fantastic refi…read moreletter in the mail. Two months later, nothing worked out, lost 2 months of time dealing with this. My agent acted like he new nothing about a transfer fee that is required with the title company in Florida. Pure run around. Constant "I'll call you tomorrow". Customer beware. This was horrible customer service. Very deceptive. Wish I could rate them a zero.

Awful. Our mortgage papers were full of errors. Our contact (David Bolton) lied about the time…read moreframe he would accomplish the mortgage in. He often hit reply, rather than "reply all" making communication and keeping everyone in the loop difficult, and adding delays. Delayed our tight deadline by starting to drafting a 7 year ARM for us (that we never asked for. We wanted a 30 year). Often would take days to respond. "Overnighted" us packages that took four days to get there. Lied about what time he got documents. Cost us an 1/8th of a percentage point because of delays and speed bumps in communications, and nearly cost us our deposit because of dishonestly relating the time frame he needed to get things together. Was generally a stressful situation. Would not use again. Got locked into using them by our real estate agent (another story of its own). Would not deal with again. Fun reading here, if you're interested: http://www.boston.com/business/news/2013/10/09/state-officials-order-mortgage-master-inc-pay-administrative-fine/WyJgSfSWAKMVtob4JeiT0M/story.html

Definitely can't speak highly enough of Ryan Wallis. Being a first time home buyer I did not know…read morethe first thing about a mortgage or what I could truly afford per month. From beginning to end (even going as far as showing up for our loan closing) Ryan was a true professional. I have a great rate and am living in my dream house. Thank you to Ryan and the entire Mortgage Master team!

Rich Rosa was fantastic. My wife and I were searching for a north-of-Boston home while living on…read morethe West Coast and Rich made the process SO much easier. 1) Great communicator with excellent attention to detail 2) Great at anticipating questions and getting you in touch with good professionals for different parts of process (home inspectors, RE lawyers etc) and helping you find a good one. 3) Great at raising questions that a home listing won't tell you (what is the home near/not near? busy street?) 4) He's not just firing his own ideas at you, he listens and works with what YOU want. If you're an engineer type like me, he'll give you a spreadsheet market analysis, if you are are more mood and feel, he will speak to that. 5) Great negotiator 6) Super punctual and responsive, we pulled off a 30-day closing window which wouldn't have been possible w/o Rich's professionalism I could go on. So glad we found him.

Rich was a great agent as he helped us buy our first house! He helped us navigate the process from…read morestart to finish. He was very thorough when looking at houses with us and pointed out things to look out for that we would have otherwise missed. He worked diligently on our behalf from the time we hired him as our agent through closing. In that time we saw quite a few houses and made several offers, but not once did we ever feel pressured by Rich - he very much works for his clients and is not at all pushy, which we sincerely appreciated! I would recommend Rich to anyone looking to buy a home in Greater Boston!

I've begun to think about my future and the prospect of buying a home. As I will be a first-time…read morehome buyer, I had a ton of questions about the process and was eager to sit down with someone knowledgable in the field of purchasing a home. I was given Jeff Rolke's name through a friend who had used him in the past with great success. Prior to our meeting, I didn't realize that a mortgage broker is different than a bank that offers loans independently. Jeff and Goldcoast Mortgage work with six different banks in order to acquire the best rate. I found Jeff to be very comfortable to speak with, as he is friendly and down to earth. At the same time, he was very professional and had a lot to explain about the process (the percentage that needs to be put down initially, etc.) He explained how mortgages work and elaborated on the different types of mortgages (and why some people run into trouble with their mortgages). He also explained how he works in collaboration with a skilled real estate attorney to make sure my that my best interest is made a priority throughout the process. After our meeting, I called Goldcoast with a few more questions about the process and I was surprised that they knew me by name, and as they are a small group, were already familiar with my particular situation. I know my dream home is one day going to be a reality and look forward to Goldcoast Mortgage being a part of that process!

John Donlan walked me through the mortgage process and continually updated me on the best rates…read moreavailable and the proper amount to put down on my property. I was so impressed with the work of John and his team that I refinanced with them several years later when there was a sizable drop in interest rates. I can't recommend Gold Coast Mortgage highly enough. This is the very best mortgage company on the North Shore. Thank you John and team.

I want to write this review because I want to express how happy I am to have had Kim as part of my…read moreteam. As I began my journey to purchase a home, I found myself wasting time with different well-known banks. You name them and I probably called them. I found myself repeating my needs every time I talked to one of these banks and I felt there was never any real interest to help. I spent a good three months of my time having my questions answered, calling and leaving voicemails, and never getting calls back. I was referred to Kim from a third party and from the beginning, I could feel it was going to be different. From the first call, I let Kim know what I was looking to do and what I was going through with the other lenders. Kim understood and asked all the right questions. Throughout the whole process, Kim asked for what she needed and explained every step in detail. If you need referrals for home inspectors, lawyers or real estate agents, she has them. There are many qualities that made Kim stand out from the rest. When I emailed her she always responded promptly. When I called, she was always ready to answer any questions I had and if I needed to text, she would always text back. Whenever I looked at a potential property, Kim had no issues running numbers for me to see what the payments looked like. She was courteous, prompt, and you can tell that she loves what she does. Even at the last minute when some changes were done because of and adjustment I requested, Kim worked her magic and got me what I wanted by my closing date. I feel blessed that Kim was part of my team and highly recommend her. If you are serious and ready to purchase a home, you need to work with someone that will get you through the loan process and will guide you every step of the way. This is what Kim does and she does it well. I give her 5 stars and will ensure that I work with her on my next home purchase. If you don't want to waste any time, especially with the banks, Kim is the only person you need to work with. Believe me, you will be extremely happy that you did.

From the owner: The most important rule I've followed in my 16 years as a mortgage loan originator is this: My…read moreclients always come first. After many repeat clients and referrals, that's something I'll never change. Here's another one: Hard work makes a difference. When you come to me for your home loan, I start by listening to your goals and plans, and then I go to work to find the loan options that best suit your needs. My commitment to working with you carries on throughout your home loan, from prequalification to closing, and beyond. Whether you are a first-time homebuyer or seasoned buyer, or you are considering a refinance, you can trust me with your home financing needs.

Dan is unbelievable! Prior to working with Dan I was referred to two other loan officers and it was…read morea nightmare. I was so stressed, anxious and left in the dark. Dan was able to help me in a time crunch so efficiently and explain everything to me. He is knowledgeable and provided me with the information I needed to make things happen. I am so grateful to work with Dan. He completely calmed my nerves and made this process seamless!

I second all the positive comments about working with Dan- buying a house is full of complications…read moreand challenges and reasons to be overwhelmed but Dan made the mortgage process LITERALLY seamless. I've heard horror stories of mortgage companies being careless, changing terms and making last minute demands, etc. etc. but Dan led us through the process, explaining everything [and delivering a great rate] without a hitch. I am SO glad we worked with him, and highly recommend to anyone in the process of seeking a mortgage.

In a jam because our initial mortgage broker fell asleep so Tony was recommended to us. I was…read moreadversely affected by an erroneous derogatory report from a creditor and my credit dropped 100 points and we didn't have a lot for a down payment. What seemed simple got complicated. Tony was honest with assessment of our matter, he was clear in his instruction throughout the lending process, his team including Meagan are fantastic, and they literally worked late into the night and on weekends to get our deal done on time. He got us a great rate and delivered EVERYTHING he said he would. Tony is a rising star and the best I've ever worked with, OUTSTANDING

I've worked with Tony many times in the past and he's always been a fantastic resource to me and my…read moreteam. Anytime I need to call him, day or night, I know he'll be there. He has always been diligent and committed to his work so I know my buyers will be in good hands. I'd recommend him to any client.

I went through the initial application for a mortgage refinance with New Fed. They claimed a…read morecertain rate with a no fee closing. Reviewing the documents they wanted me to sign, the paperwork presents a $500 application fee, that if closed they waive. The paperwork also states that the rate is NOT locked. This means they could change the rate at any time and you would be locked into their fee without a good rate. I talked with the loan officer on the phone. She tried to claim the rate would lock right after signing. I asked for a contract or paperwork to reflect that, she would not provide it. Looking at the BBB and yelp reviews for this company, and their prior name, commonwealth mortgage, suggests that many people had their rate change after they signed the paperwork, meanwhile fees were not refunded. This company might claim good rates, but looking at the details buyer beware, they don't put their paperwork behind their marketing claims.

Jonathan is seriously the MVP when it comes to mortgages. My husband & I are first time home buyers…read moreand we were pretty clueless about the entire mortgage process. Jonathan was available what seemed like 24/7 to answer ALL of our questions and explained everything to us very thoroughly. He made this process seamless for us and got us THE best rate imaginable. You can tell he is 100% dedicated to his clients and their needs. I will be recommending Jon & NewFed to everyone I come in contact with!

Fabulous bank, exceptional service and great hours! Moved our mortgage here and we have never been…read morehappier!

From the owner: Reading Cooperative Bank is a community bank committed to providing state of the art financial…read moreservices and products to its customer base. All deposits at Reading Cooperative Bank are insured in full. RCB is made up of nine branches in eight towns, including Andover, Burlington, Lawrence, Lynn, Nahant, North Reading, Reading, and Wilmington. The bank also has full-service high school branches at Reading Memorial High School and Northeast Metro Tech in Wakefield. Member FDIC, Member DIF, Equal Housing Lender.