Good outfit. Very helpful. Wish I had used them before dealing with other 'realtors' in the area.read more

I worked with Kenneth Brown in helping me to find tenants for my condo. I was nervous about having…read moretenants move in that would ruin the condo. Kenneth visited my condo and provided me with the market value for monthly rent. I then agreed to work with him to show the condo to perspective tenants. Kenneth did such a great job selecting tenants for me that the very first couple he showed the condo to wanted it. Furthermore, these same tenants have been renting the condo for the past four months and there have been no issues. In fact, they are extremely kind and respectful. The most important thing as a landlord, beyond being kind and responsive to your tenants, is to find great tenants because they can make it a fun experience or turn it into a nightmare. I believe Kenneth Brown has the expertise and knowledge to get you the perfect tenants every time. While Kenneth is always responsive when you email or call him, I could tell he had a lot of work in progress. One email he sent had the wrong rental property address and there were a few times where the tenants and I were waiting on Kenneth to perform the next action item. Not really a big deal, just had to follow up with him at times. I look forward to working with Kenneth again.

Capasso Realty is the best! I've lived here for over 4 years and it is the most well-managed…read morebuilding I've ever lived in. Management is excellent at facilitating communication and responding to any issues that may arise, plus they are always friendly and extremely professional. Not only is the location excellent, and the building well maintained (and newly renovated!), but the neighbors are all very friendly and it's an excellent family friendly place to live. I've rarely had any issues that maintenance would need to address, but for those that have come up, they were resolved promptly and professionally with no hassle to me whatsoever. Overall, I would say this is one of the best values in the area in terms of the reasonable rent and the excellent management and maintenance. I would recommend living here to everyone looking for a newly renovated building in an excellent location with superb management - you can't ask for more!

Overall experience was less than mediocre…read more. During our stay under Capasso Realty for 3 years was about the same as any other apartment complex in the surrounding area. All apartment buildings have their ups and downs which is expected but we really found out who Capasso was once we were moving. During our finial three weeks Capasso managed to send people in to snoop inside our apartment I assume to check out if there were any damages or things out of place. I know this as they called us to schedule a viewing with the realtor and potential buyer, but as I sat outside on my phone all i saw was a lady with a notepad stroll into my "home" alone and come back out 15 minuets later. I mean, this may have been the new tenant if they just give out apartment keys to anyone interested in the new space without a realtor present. "Kidding" Also we were only 2 months away from our lease date, i asked if there was a way they would work with us on the breaking fee as its double what most people pay to break a lease. I was giving a no, which is fine. So the cost of breaking the fee was 2 months rent, $2800. That funny cause our rent was only $1325 which is $2650 for two months rent. I didn't know the extra parking spot "$75" which we paid extra for was also included in the breaking fee. So we basically paid for 2 months of parking spot fees after the time that we moved to our new home... Thats a nice little trick you got going on there Capasso. Kudos. Scheduling people to come and look at the apartment while we are moving stuff out that day? Well Played. We knew we would also have to pay to have them repaint the apartment which was fine as the color before was terrible. When i mentioned i saw something on a recent agreement letter for repainting after moving out was $100, I was laughed at over the phone and rudely told I was incorrect. I was told that they hire an outside painting service that comes in and repainting and would be charged for all supplies i was stunned. That would amount to quite a bit of money. We then asked for an itemized invoice so we would see what we where being charged for. The price was only $150, which is more than acceptable. Our "itemized" invoice was not a real invoice "looked liked a 10 year got ahold of an excel file and tried to open it with an outdate windows paint program" and solely has the work Paint and a dollar amount next to it. Guess I wasn't THAT far off from the original $100 mark was I Kim? The best part was whenever they wanted to show the apartment we had to be around to "show" the apartment. The realtor didn't have a key to let anyone in, until the finial last two people that they showed it to. We must have missed the part in our renewal contract where it started that the "Current tenants must play realtor in which case they agree to terminate their lease" #Funtimes2013. Oh I also forgot to mention the time when I was just about to be done with my shower and I heard a knock on the door. 10 seconds later as i was getting out to dry off and toss on my clothes and prepare myself for whoever just unlocked my front door and walked inside. Was I about to be robbed, or worse? I slowly open the door and prepare myself for the next event, Oh wait its a guy with a Capasso t-shirt on.... Hello sir, what are you doing inside my home? I'm here to see how much paint is needed to redo the walls he says.....I should have informed him that some people might take "More drastic" measures in a similar scenario, maybe like calling the cops while in the shower, or using a weapon if scared for their lives? Hey Capasso, it's not the 1600 hundreds. We have something called the telephone or better yet, Email. Use it. Thanks.

First I would like to say how blessed I feel that I was referred to Mr. Eric Vick at Thumbprint…read moreRealty. I was dealing with a particularly difficult home sale. Long story short mother was diagnosed with Alzheimer's in 2009. By law she was unable to sign any legal documents including taking her name of the deed to my parents home. My father was later diagnosed with Parkinson's and passed in 2020. The house was now owned solely by my mother. When she passed in 2021 I received a letter from MassHealth stating they had put a lien on her Estate in the amount of $544k to recoup monies spent on her healthcare in the nursing home! Yes they can do this. She had been there for 10 yrs. I was shocked! To say that working with MassHealth to sell the property was difficult is an understatement. They were very allusive and unhelpful. They refused to speak with Eric even though he was my realtor. The selling price of the home solely depended on their final decision. It was very frustrating. They had no written guidelines or rules for the sale. In other words it all came down to what someone at MassHealth decided was a good price. To his credit Eric handled himself professionally throughout the process even though I know it was difficult at times. He continually provided them with offers, which they denied over and over. After some time they accepted an offer and the house was sold. Eric was always available for me to talk to during this time. We had weekly discussions and talked by phone every week sometimes more. I'm sure he knows more than he ever wanted to about selling a home in which MassHealth is involved. I can't thank him enough for sticking with me and being by my side during the long process. I will forever be grateful. I would highly recommend him to anyone looking to sell or buy home. He is a wonderful human being. He was my lifeboat in a terrible storm. Thank you Eric! Renee Miglionico

Best realtor in Boston, as a first time home buyer we meet Joanna at a open house after we fired…read moretwo previous realtor due to negligence and not educating or walking us through the process of home buying. Joanna was a breath of fresh air, she guided us in every step of the process, never hesitate to aswer any questions very knowledgeable, she will make sure you understand whats going on. It was great to have someone on our side that went the extra mile for her client. I wish we didn't have to depart that's how great she is. But she found us a home after many open houses and being outbid. When we are looking to purchase another unit sure will be contacting her.

Five Stars for John Lynch and his team! We are forever grateful to John for his exceptional care…read moreand communication through the process of finding a place to call home in Boston! John truely went above and beyond to find an additional requirement for our move and reassured us along the way. Finding a place to rent in Boston is a big task especially when you have specific needs for your family. John and his team moved quickly and communicated with professionalism and speed. John helped with determination to what felt like an impossible task. We secured a place within a couple of days - just absolutely amazing! This realty group is honest and kind and professional! Ask for John Lynch as he is amazing! Thank you John for being a blessing to our family!

Betrayed by the company…read more Simply Don't Bother, Use at your own risk and Avoid at all costs. Company remains in ((Deep denial)) over their epic wrongdoings I was falsely and wrongfully accused by the male office manager that I'm a business owner, that is Not the case. He clearly misspoke, then my Call log will prove How ****many times*** He called after I asked Him not to, I have an elderly (((family))) member recovering from post hospitalization, I find it extremely disturbing with a lack of boundaries This started when the female secretary implied she would follow through on a time sensitive Administrative task, which failed and ultimately backfired, with lack of Accountability. I only assumed, in great error, she would be capable to follow through After a handful of disconnects, bait and switch abrupt dialogue, not much was gained or accomplished Above and beyond that, the office manager continued calling Several times, in attempt to engage confrontational, which he is not authorized to do so Nothing Short of a Hostile experience, above all he foolishly kept complaining to me over a Rodent they removed from the common area premises, Concerning a (temporary Occupant) This office is Full of Baggage. Very dishonorable I would never rely nor count on them on any given day, absolute disgrace. They still remain greatly confused the *owner* of the business premises is my Mother, not a renter who pays fees to all bright realty. I have identified clearly, they Provoke Confrontation and thrive upon very poor customer experience. They must focus on phone etiquette and not manipulation. Absolute Nightmare sums it up

I first moved to Newton 14 years ago and worked with Preservation Properties to find my first…read moreapartment here. I worked with Heather (absolutely awesome person). Stayed at that apartment for 8 years before the owner had other plans for the place and I needed to move. I then worked with Amy (another absolutely awesome person) at Preservation and found my current apartment in Newton and have been here for 6 years before deciding I needed a change. Contacted Preservation and worked with Heather again and found a great apartment. All three of my experiences partnering with Preservation Properties have been great and I couldn't be more happy. Preservation really takes the time to talk to you and listen to you...all for the goal of finding you a place that is the best/right fit. Let's be honest...moving is always stressful and the folks I've worked with had a real impact toward reducing that stress. You won't be working with some cold massive real estate corporation that only cares about getting your $$$. In my personal experience, you'll be working with folks who care. I wholeheartedly recommend Preservation Properties and will partner with them again without hesitation. I appreciate all that they've done for me.

I had the pleasure of working with Amy Kaplan at Preservation Properties to secure a new apartment…read morefor me and my family of 4. We were in the midst of a power struggle with our current landlord over lead, and she was super accommodating and understanding about our situation. I'd recommend her to anybody looking for an apartment in the area.

Pat rescued us from this insane rental market. Folks have written some pretty rough reviews of her…read moreand called her "condescending", but maybe that's just because she doesn't use exclamation marks when she texts? It's not condescending, it's just dry, matter of fact, and to the point! She's an amazing agent, and working with her was the first time I've actually felt that a broker earned the broker fee. She showed me an apartment that no one else was showing, then she offered to hold it until my partner could meet her. No one else did that. Then she introduced us to the landlord so we could all meet each other. She cares deeply about getting to know the folks who she's going to rent to, to make sure it's a good fit. She promised that she wouldn't show the apartment to anyone else until we got our application in, which gave us some security even though we had very little time to find a place. We moved in last week and are so happy. I'd work with Pat again in a heartbeat, and recommend her without hesitation. We trusted her, and she trusted us, and now we live in the best apartment in Cambridge.

Unprofessional lazy and rude. A terrible experience with a terrible person. Can't handle the work…read morethen it's time to stop working in the industry. We need trustworthy helpful professionals in the industry not mean hurtful unhelpful people.

This is now my fourth review for the same property:…read morehttps://www.yelp.com/biz/halstead-burlington-burlington-2?hrid=KWtTIEVo0rPiEzlGeXgHMg Long and short of it? A nickle-and-dime attitude towards services, the sale of tenant data to brokers, and declining standards mean you should search elsewhere first. Critiques and complaints from other reviews still apply, so I'm only covering new ground in this one for brevity. THIRD-PARTY SERVICES: Rather than actually address the building's needs holistically or listen to the tenants, the building owner (or their agents) continue to sell out tenants to third-parties left, right, and center. A functional (if old) security system was replaced with a Butterfly System that lacks braille on keypads, has built-in cameras everywhere, and requires you to hand over personal data for the service to function. No smartphone? Best remember your PIN, because otherwise you're locked out as a new tenant. When the Butterfly device screen broke at the package room, it took nearly a year for them to finally replace it, blaming Butterfly for taking so long. Speaking of third-party services, they also use PolicyVerify.io for verifying renter's insurance. Except because PolicyVerify uses my data for advertising purposes (outlined in their Privacy Policy), I opted to submit my proof of insurance in person to the landlord with physical paperwork. This has resulted in PolicyVerify silently debiting me for renter's insurance I had, and both the landlord and PolicyVerify pointing fingers at each other to avoid refunding me. Bear in mind I'd submitted my proof of insurance no less than four times this year thus far, and I just got another notice from the landlord to upload it again. I'm out ~$60 because of this mess, and nobody wants to take accountability for a mistake that wasn't my own. Finally, the landlord is introducing two new third-parties to eke out more revenue: their prior rental payment provider (which charged you fees for paying your rent) is being swapped for Bilt (a rewards point scheme that can ding your credit) and Renew AI for lease renewals. You can read up on Bilt elsewhere, but my read of Renew AI is another way to avoid letting tenants negotiate on rent when renewal arrives, and therefore extract more revenue despite sky-high rents. It's worth noting that prior management companies here allegedly used RealPage to effectively do the same thing. RENT: I pay ~$3500 inclusive of a $125/mo parking charge, which is almost half a grand higher than recent market rates despite being on a twelve month lease and the two months free rent they're offering to new tenants (but not renewals). They're not hurting for revenue, just greedy. REPAIRS: The HVAC is still seasonal, and takes days to toggle over; be prepared for sweltering autumns and springs when the AC is off because they won't invest in a proper replacement that can work year-round with the heat. The elevators also break more frequently, with Building 9 seemingly going without both elevators for several days a month of late. There is good news here, in that the current manager sent by Bozzuto does seem to be able to get more improvements pushed through more often: windows are finally being addressed after years of neglect by prior staff, and the garage has seen some minor improvements to security (chainlink fence "windows" and a rolling garage door). VISITORS: Management has made it abundantly clear that if you expect visitors, you should pony up for another parking space. The guest spots are all but gone, and the few that remain are always filled with expensive SUVs. It's so bad that vehicles regularly park overnight in fire lanes, a huge safety hazard. All this despite the garage being less than 50% full on any given night, reflecting ample capacity if the landlord wasn't so obsessed with monetizing every interaction possible. INCIDENTALS: There's now a Flock camera surveilling the neighborhood's sole entrance and exit 24x7 that neither Halstead Burlington nor Kimball Court seems keen to have removed. Don't expect privacy here (see Deflock dot me for info). Additionally, recent lease changes have all but prohibited the use or storage of eBikes and eScooters on the premises unless they have fully removable batteries. Pet rent remains a thing in lieu of an additional security deposit to cover damages, regardless of time in unit (we've been in ours almost a decade, which would equate to thousands of dollars in pet rent if we had one). Overall, you can do better elsewhere. The only reason I renew is because I've been trying to buy a home for years, but between being overcharged on rent compared to the market, charged for parking, and the labyrinth of data brokers they insist on selling or giving my data to in lieu of doing the minimal work required of a landlord, I'm getting quite sick of it.

it is a boutique hotel style apartment complex. we have toured and were impressed until... under…read moreMA and federal law all apartment buildings must have a percent set aside to include those with just a little less income known as 40b. Now mind you I'm disabled and in need of a modified apartment to which they have one available. After applying and being told we were at the top of the list they chose to deny us based on poor credit. Due to circumstances we had no control over the years ago our income changed drastically due to this credit payments had to go on the back burner as living expenses were more imperative. I have filed for a reasonable accommodation ( for them to over look the credit and base they decision on other factors such as out 33 years never even being late with rent, our long term tenancy history and the fact that our income not only meets the requirement needed but is at the higher end. They denied that as well. Needless to say I have filed a complaint with the Fair Housing Commission . I was told this apartment has been empty for 3 years, so what is one to conclude?? I don't think they want to rent the 40b units. It's disgusting I needed to take it this far.

If I could provide a zero star I would. Michael fails to communicate on even the most basic level…read moreon a daily basis. My new tenants in September had garbage all over the yard. I simply asked them to pick it up. They didn't so then I asked Michael to help. Over a month and a half later when they finally picked up all of the garbage my lawn had died underneath all of it, so I told Michael that I would be charging them to repair the areas that the garbage caused to the lawn. Michael said that he didn't think that that tenants caused the damage. Wow. These tenants also put an inflatable hot tub on my brand sodded lawn as well. There is a paver patio that is 18 x 18 left corner of the yard so I asked him to please move the hot tub from lawn on to patio. I followed up with Michael to see if the tenants moved the hot tub from the lawn to the patio Michael's response was they don't wanna move the hot tub onto the deck because it's uneven. Having to explain the difference between a deck and patio to your our property manager is a little bit frustrating. The hot tub is still on the lawn by the way folks. These tenants put it in a place blocking the side yard entrance to the back of the house where I have a lovely vine garden, air conditioning unit and where I need access to service the air conditioning (if need be) and also to weed. I asked the tenants to move it to the patio. They still won't move it. So with all of this trivial drama my landlord Spidey senses started to trigger so I asked Michael did you ever get a signed statement of condition? His answer was no, and he assured me that I didn't need that one. That everything was gonna be fine. After being a landlord for over 20 years and simply trying to simplify my life a little bit by hiring a property manager boy oh boy was I wrong!!! I'm going back to managing this one myself. Round room is not worth a dollar, all the aggravation and just lack of communication terrible terrible terrible landlords beware!

Jacob Rosen was incredible in helping my roommates and I find an apartment! He was very patient and…read moresupportive of our process, checking in with us regularly and providing us with lots of information about each property and the different Boston neighborhoods. We would definitely work with him again!