If you are looking for an amazing salesperson, stop by and speak to Jean Pierre!…read more Professional but not pushy , he allowed me to look at few cars on the lot without hassling me to purchase. Win i win the lotto , I'll be back for the Mustang GT 350 because boy oh boy that pure muscle car had me day dreaming !

I may change this review if I hear back from VW on this issue…read more.. After months of looking for a specific trim/optioned VW Atlas, we found one here. Though we felt we were being rushed, didn't want to miss out on another Atlas. After a few hours of negotiating, and one of the GM's coming in to make the deal somewhat in our favor, we purchased the car. With that, we were given a Carfax showing maintenance being done several times at this dealer. So it wasn't neglected for the most part. I've done most maintenance requirements on all my vehicles with no issues, especially as simple as an oil/filter change. And being this vehicle is out of warranty and no oil change plan, I would do the work myself. Upon taking the lower engine shield off, I saw oil on it, along with oil all around the drain plug and oil pan. Well I went ahead and began to drain the oil, noticing how difficult it was getting the drain plug off, and I had a feeling it was cross threaded of some sort. Upon full removal, it's obvious the last tech over tightened the drain plug, causing a lot of the threads to break loose and come off, resulting in oil leaking. These cars (Atlas) come with an aluminum oil pan, a soft metal, and easy to strip if not careful. The drain plug for the oil filter cover is also stripped, but the overall cover is easily removable thankfully. I've reached out to this dealer, the service dept has not reached back out, nor has their GM. The vehicle was serviced there in May, put on the lot for sale, which we bought in late May. It's unfortunate that the tech who did the work was negligent, causing damage that now needs repaired. I'm attempting a temp fix as I will have to order a new oil pan to fix the leak properly. Metal shavings are circled in red in the photos, those are the threads from the oil pan that were stripped off by the dealer's service dept.

Never in life I I've had the worst experience ever at this place they make you feel like they are…read morefriendly and caring. But when you get into one of their cars they're all lemons I had one car that had bugs infested in it they try to help so they claim and it never went away they claim to be working with us and gave us another car which the transmission was shot and there were ants in their vehicle. And there was trouble getting my refund back from them due to an error on their ends so they claimed. I did receive the refund. But I do not recommend them at all.

Biggest con artists I've ever come across. Lengthy review so bare with me…read more We bought a truck from this location which seemed okay until further inspection. They did so many cover up jobs to hide issues instead of addressing them and charged a price on the vehicle like it was in immaculate condition. For starters, the entire truck was covered in rust but painted over. They even went as far as to tape areas with major holes, then painted over it. After a month all the rust began showing on the body and we had to replace a majority of the undercarriage due to the rust, fix oil leak, AC leak, bad sensors, 4x4 broken, emergency brake broken, the list goes on. The exhaust was literally being held up by straps. Also found out today that if you finance through them, they charge all of the interest up front in your monthly payments and never mention that to you or have it written in your contract. Went to pay off the vehicle to find out the total price of the truck is still due, but my interest that's supposed to occur over the new several years is paid off instead. I asked specifically to the gentleman helping me sign the contract if we could pay it off early without penalty and technically he wasn't lying, but surely hid that fun bit from us. The mechanics offered to fix some minor issues like the sensors but their idea of fixing it was pulling old ones from their trash vehicles in piles outside. We waited for the mechanic to fix an issue on the spot and he had to google a video to know what he was doing and continued to tell us he was an untrained "self learner". After several complaints we were hit with "it's sold as is, sorry". They also don't have any sort of auto payment in place. You have to call them every single month to make a payment.. they keep record of your cards and your payments but require you to call to say "yeah use the same card and make the same payment". Absolutely horrible experience. First time buying a used vehicle and learned our lesson, a lesson that continues to haunt us. Save yourself the money and vehicle troubles and shop elsewhere.

AMAZING July 11th 2026, Mark in sales gave my wife the best deal on a 2026 blue Camry, we were…read morethere looking at used ones at 30k plus tax & tag, so he just said pick a new one since they didn't have the vehicle we were looking for. Mark we wanna say Thank You, along with Jon. And in financing, Bryan, your a one of a kind person, caring and professional, Thank You

I got a great deal on a new Corolla, I was in and out which made the experience 10 times betterread more

I bring all of my vehicles here. Great staff, great location, great results. You can wait there or…read moretake a short walk to several restaurants or coffee shops.

I waited a few weeks before reviewing to see how the after experience went. And I'm pleased to…read morereport it's been positive all around! From initial quote, where the team even connected via text to have a clear understanding of my tint request, to the after service care, it's been great. The pricing is in line with most of the tint shops in the area (I quoted around) but this one was very friendly with zero pressure. Other shops would not allow me to partially tint and insisted I needed to do every single window on my vehicle at once. The service itself was very efficient. They matched the prior tint perfect, and the guys were very well informed. I truly felt like I was in expert hands and they kept it friendly and casual while maintaining professionalism. It was a quick turnaround and their appointments were timely. After a few days I started to notice bubbling on my windshield, I was worried because the windshield does not come with any warranty here but because the bubbling was on the edges they honored the repair, offered for me to come in same day, and I waited less than 10 minutes even though they had other appointments. I've had zero concerns and it's been great!

We bought a 2017 Acura ILX with 36k miles in her. She is a true gem! I finally got around to check…read morethe filters and just regular maintenance on her. This is what the cabin air filter looked like. I purchased a 2015 Civic Si coupe a few years ago and it was the same way, not as bad but it was never changed. Seems to me like that should be the first thing changed considering it affects the interior smell of the car. Anyhow, just sharing. Don't get me wrong, their customer service department is impeccable! They are very attentive but not overbearing. I would gladly purchase another car from them after my Civic was totaled in a rear end accident. Honestly, They are the best dealership around. We did most of the paperwork online and over the phone so all we had to do is go, sign, and drive away. They just need to pay more attention to the little things.

BEWARE! Beware of Carmax vehicles on test drives!…read moremy wife are two kids and I Were on our way home from dinner and got sideswiped by Mercedes-Benz SUV that happened to be a father and daughter on a test drive she was driving And The father was supposed to be driving he signed the paperwork So Carmax travelers insurance is not covering the damage to my vehicle because she was not supposed to be driving and the drivers insurance GEICO said they are not covering it because the daughter was driving even though we have a police report stating that they were at fault. so now I have to use my own insurance to Cover the $4200 worth of damage just thought I'd give a heads up to watch out for any Carmax vehicles on the road because Carmax won't do nothing to help you if you get hit.. Don't buy this one

Efficient knowledgeable great selection great people that care…read moreIf you're looking for a new or used vehicle, don't skip this one

Called on Thursday, August 20th and made an appointment for Monday, August 24th at 930am to have my…read morerear brake pads replaced. I was given a quote and told the appointment would take between one and two hours. When I arrived on Monday morning and went into the service advisor area nobody acknowledged me. Several employees were working on their computers, but no one looked up. After a few moments, a male employee asked if someone could please take care of me. One female employee said, "Not me, I already have 3." It was awkward and uncomfortable. Finally, someone assisted me. He told me that my advisor, Barry, was helping someone else but he could check me in. I specifically told this person that I only wanted the rear brake pads replaced. I told him that there are several lights in the car on, but I didn't want any diagnostics done and that I just needed the brake pads replaced so I could get on my way. I told him I would be waiting nearby at a coffee place. At 10:06am, I received a text with a bunch of inspection pictures of everything but the brakes. I responded to the text stating that I didn't want the car inspected, I just wanted the rear brake pads replaced. I received more videos at 10:30am of oil, filters, etc but again no brakes. I again stated that I have to get to work and I am only interested in brakes. At 10:45 Barry responded that will inspect the brakes soon. I again, told Barry that I need to get to work. At this point my car had been in the shop being inspected for over an hour when all I wanted was my brake pads replaced. Finally at 11:38am over 2 hours after bringing my car in to have the brake pads replaced, I was told my car needs rear brake pads. At this point, I was outraged and got my car and left. I took 1/2 day off from work and wasted gas driving to Sanford for Autonation to tell me that I needed rear brake pads when I called them to make an appointment to have them done. Never again!

I wanted to take a moment to express my sincere thanks to John, Wayne, and Chris at Sensible Auto…read morefor the exceptional service I received when I bought my SUV. Even though when buying a used car "as is" and you folks being under no obligation to repair any mechanical issues, you willingly did and fixed the compressor for me at your cost. In an Industry where customer satisfaction can sometimes take a backseat, your professionalism, honesty, and kindness really stood out. I'm extremely grateful for the integrity you showed throughout the entire process. It's rare to find a dealership that puts the customer first in such a thoughtful way, I will definitely recommend you guys to all my friends looking to purchase a car/SUV. You've earned a loyal customer and I'll be back next time I need a car. Sincerely, Dee Holcomb

It would be a good idea to have a mechanic come with you to check out vehicle you are looking to…read morebuy. Had t replace catalytic converter. Had a mechanic inspect the Kia and that was the only problem. However it cost another $1800 to replace the converter.

The best of the best! Extremely knowledgeable, fast, friendly, and fair…read more We had a car issue that no one could figure out. We went to SO many places and everyone was stumped (or would say they fixed it, only for the issue to happen again). Jason and his team worked tirelessly to get to the bottom of it and didn't give up on us! He communicated throughout the whole process and was SO helpful and transparent!! Thank you, thank you!!!

The good was the sale of my car back to Subaru. The sale price was very good what I was hoping for…read more The bad I am owed a check back from the car sale. Was told the accountant was off and the check would be sent. That was on May 15th. Still waiting. I've called and left 2 messages still no return call. Very poor follow up.

We had a great purchasing experience on a CPO vehicle that was initiated through an inquiry on…read moreline. Our internet sales contact was Mackenzie who was responsive, easy to work with, and provided great service overall. The quality of the CPO vehicle was also better than some of their competitors. Of course when buying an pre-owned vehicle, the condition of the vehicle can vary. This dealership took definitely spent time prepping their CPO products. Their pricing was very transparent, no hidden dealer mark ups for an out the door price quote (which highly recommend for any vehicle purchases). The purchase process took about 45 minutes from beginning to end. Although the sales manager pitched an optional extend warranty, it was more of an educational approach take took about 5 minutes or so. I highly recommend this dealership, particularly Mackenzie!

My experience with AutoNation Acura was very frustrating, especially regarding the prepaid service…read morepackages. The benefits and convenience of these packages were presented in a way that, in my experience, did not match the reality of actually trying to use them. Getting services covered under the prepaid bundle became more of a headache than a benefit. Based on my experience, I would not recommend purchasing any additional service package that is pushed during the vehicle purchase process. Make sure you fully understand the limitations, coverage, and process before agreeing to anything.

I see some negative reviews and I wanted to share my very different experience at this dealership…read more In the service department, Curtis and Logan were so genuinely helpful, friendly and professional. I was warmly greeted and my car issue was promptly resolved. They both went above and beyond. It was a very stressful day with car issues added on top but their outstanding customer service made all the difference. Thank you Curtis and Logan!

**What's the Point of Making an Appointment If the Part Isn't Reserved?**…read more I scheduled an appointment several days in advance to have work performed on my Ram van\. At the time I made the appointment, the required part was available\. Because I travel for work, I took a half day off, and my wife drove separately to pick me up after I dropped off the van\. We both rearranged our schedules and used two vehicles just to keep this appointment\. When I arrived, I was told the part had already been given to another customer because the dealership handles parts on a **"first come, first served"** basis\. That simply doesn't make sense\. If a customer schedules an appointment while the part is in stock, it should be reserved for that appointment\. Otherwise, what's the point of making an appointment if someone else can receive the part first? I don't want to single out my service advisor because I understand they may have been following dealership policy\. I'd say about **80% of the responsibility lies with the dealership's scheduling and parts process, and 20% with the communication\.** I was told a text message had been sent that morning, but a text doesn't guarantee the customer actually sees it\. By then, I had already taken time off work\. A quick phone call or voicemail could have saved us an unnecessary trip, wasted fuel, and lost time\. Instead, we drove to the dealership only to be turned away, and no one could even tell us when another part would be available\. Appointments should mean something\. If the part is available when the appointment is scheduled, it should be set aside for that customer\. I hope management reviews this process so future customers don't have to waste their time over something that should have been easily prevented.