Low ratings must be because the establishment is located in a backstreet basically next to places…read morethat look like a junkyard It's a small building with a small staff and can make one feel uneasy However, it was quite affordable, and there were no problems whatsoever, including getting a ride to the airport So I have a hard time giving it a low score If you're looking for a cheap rental, this is the place to go

I have no idea why there are so many negative reviews for this car rental place. The shuttle…read moredrivers and front desk associate were very friendly and personable. Yes, we needed a shuttle but that is so common when traveling - I don't understand why everyone is losing it in the reviews about something so common? The shuttle was literally waiting for us when we dropped the car off and got us to the airport quickly and was one of the best interactions I had in Charleston. I'm at the airport now and the hold on my card is already returned. it seems like maybe the negative reviewers either don't travel often or don't read details of what they are booking. great deal and great experience.

I had a surprisingly good experience with Thrifty at Charleston airport .... I am not a fan and…read moretypically avoid Thrifty but had to use them. We arrived in the late afternoon, no line, we were helped right away and in and out. The service was good both for pick up and drop off. The only complaint would be the car was very dusty when we picked up (as were many of them - I looked to see if we could get a clean one). But best Thrifty experience I've had in a long time.

Not only did we receive a good price but great customer service . on our latest trip while we…read morewere away from the car, a school bus backed into it. Thrifty made the experience of this extremely easy to get accepted the police report and paperwork with these and car quickly and easily. this experience filled our mind with what are we going to do now thoughts, thrifty, set a reminder at ease with the ease in which they took care of the situation. I will definitely use thrifty rental car again in the future.. Thank you Thrifty Rental car.

absolutely terrible place. really bad car quality for the ford that my family rented, did not meet…read moreexpectations and was poorly managed

From the owner: Need a car to rent? We got you covered with a variety of cars to fit your needs. Have a car that…read moreyou want to rent out? Give us a call. We can contract your car giving you another stream of income just by loaning us your vehicle! Peakock Rentals is a luxury car rental service that strives to provide reliable and convenient online auto rental services and solutions, ensuring customer satisfaction through a diverse selection of vehicles.

Just don't. I know the most informative post ever. I had the car for 20 hours, reservation done…read moreon Expedia. I put 20 miles on it. Trying to save the hospital as much as I could for the interview. Yes, now all of the sudden I'm getting charged for damages to the car. They hurt the people that will be taking care of their lives.

This place is a scam. They will hold you liable for pre existing conditions, they will price gouge…read moreyou, and bait/switch. Do not not use this company.

I have an unresolved issue since June(It's almost Sept). The regional manager has not called or…read moreemailed. The staff is not knowledgeable, avoid renting from THIS location and since they manage Savannah Hwy, that location too. I may never rent from Enterprise again.

Would leave 0 stars - I rented a Toyota Corolla from Blairsville, GA on 5.12 for a one way 300 mile…read moredrive to Charleston, SC for work. When picking up the car there was a homeless women in the GA office sitting on the floor with a gallon of water and no shoes. It was busy and there was only 1 staff member assisting customers. I signed all of the documents inside and declined the additional coverage (per my company policy) and commented on how busy it was, to which the Enterprise team member shared that they were short staffed. It was raining pretty heavily and we went out the car, the team member opened the driver side and showed me where the lights and windshield wipers were and gave me the keys. I did not think about the fact that we didn't do a walk through but also wasn't overly concerned since Enterprise is a reputable company and I've always had a good experience. Upon putting my baggage in the trunk and sitting in the car, I noticed that there were large food crumbs and stains on the upholstery of the vehicle. This was a concern, but I needed to be in Charleston for work by a certain time and there was a line of people in the Blairsville office so I used one of the Clorox wipes I keep handy and wiped down the steering wheel, dashboard and cleaned off the driver side seat of food vs getting back in line and waiting longer and possibly not having an alternative vehicle available. I drove the car from Blairsville to Charleston with no real issues and on 1 tank of gas and stopped in Charleston to fill the tank before drop off. When I drop off the vehicle at the Boland location I shared my concerns over the vehicles cleanliness to the Enterprise team member there and he walks away to check out the vehicle. He immediately points out some scratches by the drivers side door that I had not seen or noticed before and asks if I damaged the vehicle to which I reply 'no, I have had it for 5 hrs and drove straight here' then it hits me that no visual walkthrough was completed with me at the Blairsville office - nothing noted or pointed out, I assumed items were noted in the vehicle history (the car had 37K miles, it has been a rental for awhile and would obviously have wear & tear) He tells me he will 'take care take of it' by calling the Blairsville office and I go on my way for work. 3 days later I get a damages claim email (which looked like spam) with absolutely no details on it and no phone call from Enterprise telling me this may be coming or what to expect. I submitted a survey to Enterprise explaining this situation and on Friday - 5.16, Xavier from one of the offices in Georgia reaches out and I share my side of the story - to which he agrees and asks what he can do to help and I share that originally I was going to ask for a discount due to the condition that the car was rented to me, but now I am just asking for this issue to be resolved. As of today, 5.21 it is not resolved and the update I received is that Enterprise has confirmed I am disputing the damages and that someone from their 'Risk Recovery' in GA will be reaching out to me. I also confirmed that they are trying to claim that I damaged the front bumper, caused dents on the passenger and driver side doors, as well as scratches on the trunk. I am absolutely beside myself - I have no claims on my insurance and have never been in an accident and I take care of my car and any car I have ever driven and I cannot believe that Enterprise is doing this. The agent on the phone told me that because the car was dropped off out of state that they have to do a full walk through (ok that makes sense) but they did not obtain the vehicles history from GA before charging me with these damages, which seems incredibly backwards. So please be careful when renting a vehicle and make sure that you complete those walkthroughs. Not only did Enterprise not do a walk through with me before, they also only pointed out scratches on the drivers side door upon drop off and now days later are trying to hold me liable for additional damages for a car that clearly not maintained.

Why don't we ever write good reviews?…read more I picked up my car at the meeting Street, downtown location, and realize the SUV was way too small to take my daughter home from college. Leonard work with me to find an acceptable car . He totally saved the day! I have also rented from the airport location and never had a bad experience. The cars have always been clean, and ready ontime. The prices are comparable to the other rental car groups in the area. Due to my recent positive experience, I will use Avis preferentially with any future car-rental and given that my child is still in college. This will be frequent in the next several years.

I am currently at the Charleston Airport in the Avis line. I just flew cross-country with a…read moreconnection and have been traveling for 9 hours. I get to the car rental line for Avis and there are at least 50 people in line in front of me an one (1) poor man working the counter. I have never seen anything like this in my life. I sent my wife and kids to the hotel in a cab because I literally may be here for 3 more hours. I don't understand how this can possibly happen. A complete breakdown in management responsibilities at Avis corporate. UPDATE: I left and took a cab to my hotel. I did return the next morning early to the airport and there was no line and I got a beautiful nice car.

Enterprise was GREAT! I had reserved a convertible through Avis for 2 weeks. They didn't have any,…read moreand could not have cared less. So I went to Enterprise and they were NICE, and had plenty of convertibles... and let us choose, and again, were nice. I'm using Enterprise from now on. Such a pleasant experience :)

Ease of pickup 4/5 Cars available in class reserved 2/5…read more Requested a corolla or similar. They had a Nissan kick or camry. Helpfulness of staff 3/5. Called in to extend rental due to flight cancelation. Person kept putting me on hold. No staff assisted with original walk thru for pickup. Car itself 2/5 : our car reeked of cigarettes and weed from previous drivers. Rental car return: 3/5: signage was confusing

I booked a car here literally as soon as I landed. It's located at the end of the terminal by…read moreluggage claim. I got a decent deal (slightly less than $50 a day) and at the counter there was no line (there was a huge line for Budget). After an easy check-in, I went to get a car from the rental lot. I signed up for a compact SUV and there were 5 available. I got the Ford Escape and it was clean inside, no scratches, full tank of gas, and no weird smells. I drove it around for a couple days and returned it easily within 5 minutes at the end of my stay. I got my full deposit back. Overall, I'm satisfied with the cost, convenience, and ease of renting from Alamo.

Rented a convertible. Put the top down and off we went. Weather changed and it started raining. We…read moreput the top up and were rewarded with the nastiest stench from cigarettes you could imagine. We were too far away to got back so I contacted Alamo and was told that they would make some allowances on out bill for the nasty stinking inconvenience of the car. Well, on sunny days we were fine, but, at night and on rainy days, 50% of our trip, we were stuck. Our clothes even reeked of cigarettes. Well, lo and behold, when we got the bill we got absolutely ZERO consideration for the nasty car. Imagine that. We travel a fair amount and will refuse any Alamo rental or any of the other rental car companies that they own or control. In this day and age to have a car like that is intolerable.

I had a reservation for a specific car that I made 2 month in advance through Costco. When I landed…read morein Charleston and when to checkout the vehicle, the clerk said, the car wasn't in stock. How the hell do you have the car that was reserved, offer me something else and then up-charge me for your inconvenience? Shitty place, don't use them.

Dollar / Thrifty was closed, so Hertz team took care of me…read more Car was ready, clean, full tank, great service! The return was seamless ... pulled into rental garage, was guided to spot and literally told to have a great flight - no hassle at all!

My car was hit by another car on the street. Called National roadside assistance and National…read morearranged a tow and said that a ride would be provided to get a replacement car. The tow arrived and the ride never came. I used Uber for the remainder of the time. My status shows that I still have the car, which is a problem, since I rent a car every week for work. I have called customer service and they say that they can not help me, on the Charleston Airport can. The airport never answers the phone. Customer service has tried, no answer. The claim from customer service is they have sent the branch messages, but nothing has happened. It appears no one cares. The last call I was told to go to the airport in person. That really does not work when I do not live in South Carolina. National non-existent customer service, Charleston Airport National no follow-up. I am almost 2 weeks into this incident and still not resolution.

I've always had great experiences at National Car Rental, they are always professional and easy to…read morework with however my visit at this location was a complete bust. After having to deal with multiple flight cancellations and almost 15 hours wasted at the airport I decided to attempt to rent a car and drive to Savannah, GA to catch the only flight left to get me back home to TX. The rental office was closed when I arrived, they open at 7. When 7AM struck there was no sighting of any employees working. 20 minutes later rep finally shows up with zero sense of urgency, doesn't acknowledge me or anyone else in line, types on the computer (logging into his account I guess) and then says he can help me a few minutes later. No hello, good morning, or anything. I let the rep know that I would like to reserve a car and that I have multiple free rental rewards on my account and that I would like to redeem one of those to make my way to Savannah. He said he could not help me because he's unable to make reservations and I would have to do it through the app or make a phone call. That was shocking to me but I didn't make a big deal about it and said ok. I kindly asked for the phone number for customer service so they could help me and he couldn't even give me that. The rep said I could Google it. Really National? Do better. Whoever the dude was that you had working on 6/27/2023 at 7AM needs some serious retraining.