What a great car buying experience! No pressure sales. The entire process was the best I have ever…read moreexperienced while buying a car. Donohoo went over and beyond with their customer service. If you need a good used car, I recommend Donohoo.

Just bought our fourth car from this dealership. They carry a large selection of late model used…read morecars. The test drive process is simple. They offer no haggle pricing. The sales team has always been polite and accommodating to us.

Didnt care for the consultant i was paired with therefore i didnt even visit the lot. Treat your…read morecustomers like you care and not like they just "need" you.

Bought a car only to learn that the transmission had major problems. The diagnostics gave that…read moreinformation at the transmission shop, something they must have known before they bought it. Very expensive results. Not someone I would trust again.

I highly recommend using Carvana!! This was my second purchase from them. Nothing is better than…read morebeing able to buy a vehicle from the comfort of your home. Then have it delivered to my home and they picked up my trade in and took it away. Will definitely be buying more vehicles from them in the future.

Process was easy and convenient. Delivery was smooth and on time. Only complaint was the vehicle…read morearrived with dings that had been touched up. These were not disclosed, similar to other vehicles, in the description nor the condition photos. Floor mats were not original, but rather a cheap replacement set. This was a 2025 model so should have been original.

Honestly, I love CarMax. This is our 3rd time buying a car from CarMax. Second time from this…read morelocation. We came here pretty late in the evening on a Saturday night. We knew what we were looking for and the sales person pointed us in the direction of the cars we wanted to look at. We went down the row looking at the different cars. Once you find one you like, you can scan the QR code to see if it is available. I liked that the cars were open so we could get in and see what the interior was like without having to bother anyone. We found one we liked and went and told someone inside. They then brought the car around and told us to take it for a test drive after getting some basic info from us. After the test drive, we went back inside and bought the car. No pressure, no haggling. I looked up same make, model, mileage, and year online and CarMax price was better than the others I saw for sale. We were in and out in under two hours. Fastest car purchase I ever made. My son will be looking to buy a car soon and I am definitely going to make him go to a CarMax near him. They really do have the best selection of cars and you can have a lot of cars shipped to your nearest location if you see one you like better at another CarMax. If it isn't super far away, it will ship for free. But if it's far the shipping fee isn't that bad if you really think it is the car you want. We have had cars shipped twice now and have bought both of them.

I expected that the salesman with whom I was working would have my interests foremost in our…read moreinteraction. But instead of getting back to me after I had test-driven a car that I had paid to have shipped from another CarMax and that I had said was quite a nice car, he told me that 'it had been very busy', offering that as an excuse as to why the car that should have been on hold for me was now promised to another customer. He then said he would 'sell me the car, if I would buy it today', thus leaving the customer to whom the car was currently promised, without a car or an explanation, I suspect. Very disappointing.

Customer service is good. I feel like the service manager & techs listen & do their best to…read morecorrect issues. I also appreciated that they got started on my vehicle immediately reducing my wait time.

Had my Mercedes serviced at this facility and the service rep tried to get me to buy things…read moreabsolutely not necessary like a new windshield even though mine doesn't even have a scratch!! Very unethical service department

Very friendly and helpful staff! Made the process easy! Especially the owners Chris and Tracyread more

I recently purchased a car from CRM Motors Inc in Pelham, Alabama, and while the experience had its…read morechallenges, I'm ultimately satisfied with how things were resolved. I bought an older vehicle, so I didn't expect it to be perfect, but I did notice a few pre-existing issues after driving it for a short time. After notifying the dealership, the majority of the problems were addressed, which I appreciated. One thing I learned during this process is the importance of understanding the "As Is" policy that CRM Motors (and many other dealerships) adhere to. The signs on the side of the cars clearly state that vehicles are sold in their current condition, meaning the buyer is responsible for any repairs or issues after the purchase. At first, I wasn't fully aware of how this policy worked, and I assumed the dealership would take care of all the problems, regardless of when they arose. Initially, I wasn't fully aware of how it worked, but after an intense and productive conversation with the owner, Chris Ray, I gained a better understanding of their policies and what they're responsible for. I'm grateful that Mr. Ray took the time to work with me to resolve the main issue. I also want to highlight Whitney Jones, the sales representative who sold me the car. His custom

Don't buy a car from these people. It's a crapshoot on quality of vehicles they have. They sold me…read morea car that had major issues and won't even respond to emails. My mechanic said he sees a lot of that from people that have bought cars here and Susan Schein. Too bad yelp doesn't allow negative stars.

Last year I purchased a SUV for myself and I was so impressed by the selection of vehicles and the…read moreknowledge of the sales staff, that I just purchased a car for my daughter's 16th birthday. I will highly recommend SOUTHTOWN MOTORS of Pelham to all my friends and family. Outstanding service!!!

I was able to make a same day appointment. When I arrived several people rushed out to acknowledge…read moreme until I could be assisted. Kyng setup my service and treated me like a very valued customer. My services were done within the time that was promised.

I paid Hoover Toyota $200 to diagnose a loud sound that was coming from our van when accelerating…read more They could only tell me that it was due to feathered tires. They confirmed that I did not need new tires, because the wear of my tires was fine, but that if I bought new tires from them, they thought it would fix the noise. Buying new tires was also the only way to recoup my $200 diagnostic investment. We did not get new tires. After 6 more months, we were so annoyed with the sound that we bought new tires at express oil. The loud sound only got worse. I called Toyota and gave them the chance to look at it again since their recommendation was not helpful, but after speaking to the manager, they said they would have to charge me another $200 For a new diagnosis. Instead, I took the van to express oil and they determined quite quickly that I needed a new wheel bearing. Express replaced it and I am finally driving in peace and quiet again. I am supper disappointed in Toyota after all of the times I have been to them for service. I do not trust them at all.

I loved dealing with this dealership, which says a lot as I hate dealing with car dealerships. I…read morebought a 2023 Ford F-150. I dealt with Justin at Driver's Way. He was fantastic with explaining everything, making sure I had all the accessories that came with my truck, explaining the financing options, etc. This dealership had the best price on the truck with the options that I wanted anywhere around. Plus Justin showed me their "care" sheet which was everything that their dealership did with the vehicle after they got it, which even had included dent repairs, new tires, wiper blades, oil change, air filters, etc. They even helped me get a second key for the truck as it only came with one from the previous buyer. There was ZERO pressure to buy a more expensive model. They didn't try to sell me things I didn't need. They made sure I was aware of the available insurances and warranty plans and the actual cost of those plans. They also showed me interest rates from several financial institutions to make sure I got the best loan rate. I would absolutely buy another vehicle from here and deal with Justin again.

0 stars for service. The seats were soaking wet when I took the car home. 3 days later, we took…read morethe car back to try and get them to get it dry 5 hours later we cannot get them to answer the phone and give us an update. They have hung up on us when we've tried to call and we have no idea of when the car will be ready for us to pick up.