Literally the most infuriating experience. I bought a car and 2 WEEKS later the engine had to be replaced. It broke down after hours and everything was closed so I had no choice but to get a rental from enterprise at the airport. I had to get the only vehicle available that was big enough for my family. I was told that I would be reimbursed. No one said to use a specific mechanic so I had it towed to a place i had a positive experience with in the past. That mechanic was unable to fix it because of how extensive the issue and charged me a fee before having it towed to the Chevrolet dealership. Once at the chevy dealership I had to wait for diagnostic and repair approval for the dealership to give me a loaner vehicle. All the while I had the original rental expecting to be reimbursed like I was told. I contacted the warranty company, assurance, and they sent me the directions to submit the documents for reimbursement. They are only reimbursing me for the time it was spent in repair and not for the entire duration of the rental that I had NO CHOICE in having. I came out of pocket over $1,000 and are only wanting to give me $250. When I called Enterprise about this they told me that if I had a brought it into them they would have helped. I called them the night it happened and was told to call assurance. So because I was sold a car with a faulty engine and it broke down at night when everything was closed and I was forced into a situation where I had to get a rental outside of "operational hours", I am out over $1,000 I do not recommend using enterprise. They didn't come pick us up they didn't offer solutions and they won't compensate you when they sale you a faulty vehicle. Let me clear, I am angry I was sold a car with a bad engine in the first place and because of that I am out a lot of money. read more

Several months ago, I initiated purchase of a specific Lexus; live in Fla. & the car was in a Minneapolis suburb so I paid the approx. $1400 to have it transferred. It arrived quickly (6 days, think?) but no title; "needs title & title card", my local sales rep was told, although none of us knew what a "title card" might be. Delay upon delay; Minneapolis was uncommunicative while "my" car sat across town, unavailable. Next, was told Enterprise Regional (I think; no comms, remember?) had to fwd the Minn. title to my Enterprise in Florida.. Another delay: now the lien had to be cleared in Minn. before title became available. (Yes, the car seems to have been on their website before Enterprise actually owned it.) It took just at an entire month for me to complete a simple purchase (no financing, etc.). About two weeks into this, I bumped up my complaints to Enterprise Corporate; not only was nothing happening (outside my local rep), he was unable to get straight answers from Minneapolis. Other than an initial email response, Corporate did virtually nothing to resolve the situation. No phone call to investigate, no email w/a contact point, no contact w/me. Just silence. I suspect Corporate kissed off the complaint to Regional as their problem) then never bothered to monitor. I am stunned by my experience because this is the third car I've purchased through Enterprise Car Sales & I've had nothing but good occur in the past. I've recommended this program to others on numerous occasions. And both my first-line (local) contacts were quite good here in Florida: Justin & Marissa. (Two were necessary because Justin took a week of scheduled vacation during the "sale", returning to find the it still pending.) During this entire episode, higher management has been appallingly absent; doubt I missed an attempted contact -- I'd been awaiting a reply -- but after multiple complaints to Corporate (phone & email), the last reply I could find was a "customer service" post around April 24 saying a manager would be in touch as soon as possible. (Writing this mid-June.) Enterprise has been a good company. They offer the customer quality cars. & policies worthy of note so if you find a local car, they're a valid consideration. But my experience w/Corporate & Regional (plus Minneapolis) has been that there are some empty seats, incompetent people, or some just plain don't care. And please note that, as a prior satisfied customer of multiple transactions, none of these remarks would have been published if one single responsible person in authority had stepped up & acted. read more

At first I was skeptical about purchasing a previously rented vehicle, but I followed my gut. Once I arrived at the lot Lisa immediately greeted me with open arms. Once I chose my vehicle she throughly explained the application. Next, I was introduced to the manager Chase which was a pleasure because they made my car experience go smooth even during this challenging time. They worked as a team and displayed the upmost professionalism. After I left I felt like we were family instead of just another customer. My 1st experience was so great that I purchased another vehicle. My Audi is my beauty and my truck is my beast. I would highly recommend Lisa and Chase for your car buying experience. read more

We were greeted before getting out of our car. TYLER MADDOX & his partner work well together. Tyler got us started and upon returning with 1st vehicle that we test drove his partner assisted with the remainder cars we test drove. We actually was able to test drive various cars. He was patient and explained how their warranties worked. I appreciate him being patient and even suggesting cars to try. read more

The team at Enterprise Car Sales did their absolute best to get me the most affordable rate and payment, so that I could drive away in my new car. Mark Montgomery was very personable and listened to my needs and concerns in making a purchase. The manager (Chase, I believe) and the financing agent (Shaun) took the time and effort to ensure that I was satisfied with my purchase, going above and beyond to get me the best rate available. I drove away more than just satisfied. It was truly the best buying experience I have ever had. On top of that, I LOVE my new car! read more

Purchased a 2016 Ford Fusion. From beginning to end the Customer Service was impeccable. Rebecca and the rest of the team made our purchasing experience a breeze and we are very pleased with the vehicle thus far. Highly recommend! read more

I purchased a car yesterday from Enterprise Auto Sales. My salesman was Charles Jackson. He was very professional and went the extra mile to expedite my paperwork so that he could make my purchase happen. I would ask for this amazing young man if you are looking to buy a car. read more

So as I write this up, I am sitting in a jeep service center having to replace a part for my 2016 Jeep Compass I bought on the 6th of this month. I'm having to shell out 75 dollars WITH my warranty I got from my bank (thank god). I was waiting a month to post a review about them. I'm glad I did. My sales person was okay, a little pushy and I had taken my stuff from my car by myself which I thought wasn't very professional with the fact that she didn't ask me if I needed help but then came a little after probably because I was taking long. The finance manager Keith, was also just okay, he was nice at first but then I had called him about a bill of sale without the warranty (which he didn't mention was optional at first, but then I read down at the bottom that it was and asked him about it. He agreed it was but it felt he did so begrudgingly). Once I asked for the bill of sale without a warranty he said "oh so you don't want to protect your vehicle". I didn't appreciate that but he said he would fax it over to me (being that I live 2 hours away). Never faxed it. Called again, he was out of the office. Called once more and got J.D. Very nice manager, professional and was able to fax it albeit a little later in the day but that was fine. I was just glad he made it happen. Which is why I'm giving this place 2 stars instead of 1. I'm just wondering why a diagnostic wasn't run before I bought this vehicle. The sheet they gave me when they had checked the vehicle out was done in the beginning of July. So not very recent. The warranty they offered was for 2,041.00 and was for 1 year. The warranty I got from Redstone was for 8 years and 120,000 miles. Thank god I went with them. Without that warranty I'd be paying 300 dollars. NOT OKAY. Especially since I've had my car for only 12 DAYS. This will be my first and LAST Enterprise purchase and will probably go with Hertz rental cars if I ever need one. This left a very bad taste in my mouth. read more