Don't buy a car from these people. It's a crapshoot on quality of vehicles they have. They sold me…read morea car that had major issues and won't even respond to emails. My mechanic said he sees a lot of that from people that have bought cars here and Susan Schein. Too bad yelp doesn't allow negative stars.

Last year I purchased a SUV for myself and I was so impressed by the selection of vehicles and the…read moreknowledge of the sales staff, that I just purchased a car for my daughter's 16th birthday. I will highly recommend SOUTHTOWN MOTORS of Pelham to all my friends and family. Outstanding service!!!

Bought a used Chevy Bolt from Donohoo in May of 2026. This was done entirely remotely, which was a…read morefirst for us. The car was delivered to our door, in exactly the condition represented by the dealership. The price was good; service was good. We love the car and it came with several warranties from the manufacturer. We did not appreciate getting religious, "become a born again Christian" material in with the sales agreement.

Just bought our fourth car from this dealership. They carry a large selection of late model used…read morecars. The test drive process is simple. They offer no haggle pricing. The sales team has always been polite and accommodating to us.

Literally the most infuriating experience. I bought a car and 2 WEEKS later the engine had to be…read morereplaced. It broke down after hours and everything was closed so I had no choice but to get a rental from enterprise at the airport. I had to get the only vehicle available that was big enough for my family. I was told that I would be reimbursed. No one said to use a specific mechanic so I had it towed to a place i had a positive experience with in the past. That mechanic was unable to fix it because of how extensive the issue and charged me a fee before having it towed to the Chevrolet dealership. Once at the chevy dealership I had to wait for diagnostic and repair approval for the dealership to give me a loaner vehicle. All the while I had the original rental expecting to be reimbursed like I was told. I contacted the warranty company, assurance, and they sent me the directions to submit the documents for reimbursement. They are only reimbursing me for the time it was spent in repair and not for the entire duration of the rental that I had NO CHOICE in having. I came out of pocket over $1,000 and are only wanting to give me $250. When I called Enterprise about this they told me that if I had a brought it into them they would have helped. I called them the night it happened and was told to call assurance. So because I was sold a car with a faulty engine and it broke down at night when everything was closed and I was forced into a situation where I had to get a rental outside of "operational hours", I am out over $1,000 I do not recommend using enterprise. They didn't come pick us up they didn't offer solutions and they won't compensate you when they sale you a faulty vehicle. Let me clear, I am angry I was sold a car with a bad engine in the first place and because of that I am out a lot of money.

Several months ago, I initiated purchase of a specific Lexus; live in Fla. & the car was in a…read moreMinneapolis suburb so I paid the approx. $1400 to have it transferred. It arrived quickly (6 days, think?) but no title; "needs title & title card", my local sales rep was told, although none of us knew what a "title card" might be. Delay upon delay; Minneapolis was uncommunicative while "my" car sat across town, unavailable. Next, was told Enterprise Regional (I think; no comms, remember?) had to fwd the Minn. title to my Enterprise in Florida.. Another delay: now the lien had to be cleared in Minn. before title became available. (Yes, the car seems to have been on their website before Enterprise actually owned it.) It took just at an entire month for me to complete a simple purchase (no financing, etc.). About two weeks into this, I bumped up my complaints to Enterprise Corporate; not only was nothing happening (outside my local rep), he was unable to get straight answers from Minneapolis. Other than an initial email response, Corporate did virtually nothing to resolve the situation. No phone call to investigate, no email w/a contact point, no contact w/me. Just silence. I suspect Corporate kissed off the complaint to Regional as their problem) then never bothered to monitor. I am stunned by my experience because this is the third car I've purchased through Enterprise Car Sales & I've had nothing but good occur in the past. I've recommended this program to others on numerous occasions. And both my first-line (local) contacts were quite good here in Florida: Justin & Marissa. (Two were necessary because Justin took a week of scheduled vacation during the "sale", returning to find the it still pending.) During this entire episode, higher management has been appallingly absent; doubt I missed an attempted contact -- I'd been awaiting a reply -- but after multiple complaints to Corporate (phone & email), the last reply I could find was a "customer service" post around April 24 saying a manager would be in touch as soon as possible. (Writing this mid-June.) Enterprise has been a good company. They offer the customer quality cars. & policies worthy of note so if you find a local car, they're a valid consideration. But my experience w/Corporate & Regional (plus Minneapolis) has been that there are some empty seats, incompetent people, or some just plain don't care. And please note that, as a prior satisfied customer of multiple transactions, none of these remarks would have been published if one single responsible person in authority had stepped up & acted.

We pulled in to drive through the parking lot. We saw a vehicle we were interested in and as we…read morewere driving to the door, a guy came out dressed in a bright yellow Jacket, but then turned around and started walking back to the door. We stopped him from going inside to ask about the vehicle. It was the weirdest thing. Why would you walk away when a customer is coming to talk to you?

From the owner: Affordable pricing with flexible down payment and monthly payment options. 38 years of “Buy Here…read morePay Here” car business in Bessemer, AL. A+ accredited BBB Business. Free CARFAX reports and test drives to the mechanic of your choice offered with every vehicle we sell, giving you the confidence you deserve when purchasing a used vehicle. No credit? Bad credit? No problem! We can finance you today!

My fiancé purchased his car first. Ms. Dee was so nice and made everything so easy. Now a year…read morelater I had to get vehicle and the first place I thought was First Class Auto. Ms. Dee and her team are amazing. Very professional answered every question. Please with my purchased and just good energy. Thank you very much!

We purchased a vehicle from Dylan at Hoover Southtown in May 2024. On the way home from the…read moredealership, the very day of purchase, the check engine light came on and the vehicle went into limp mode. I contacted Dylan about this issue, and a week later they sent a car hauler to our house to pick it up and have brought back for repair (we live 2 1/2 hours away). We had purchased the extended warranty offered the day we bought the vehicle also, but Dylan asked us not to contact the warranty company since it had happened so soon. A little over 3 weeks later, my husband & I drove back to Hoover and picked up the vehicle. I was never once mad or upset towards them at all about anything. I truly loved the vehicle I purchased and was so thankful & grateful to them for repairing & returning. There was no charge to us for a single bit of it, but again, it had happened the very day we bought it, so I wasn't expecting a fee of any sort, and was very thankful for that. Three months later, the exact same issue/situation occurred. We took the vehicle to a local auto repair that is certified in working on import cars of any kind, and we paid out of our pocket $460 for the same repair to the same system on the vehicle. Literally 3 months later, very same thing occurred. I took it back to our local certified repair company. They fixed the issue, but advised me if it happened again they recommended I take it back to the dealership for advisement. Middle of January, not even a month later, EXACT SAME ISSUE. I contacted Dylan who said if we could bring it to their repair shop, Ultimate Auto Care in Pelham, AL, that weekend that they would have their service guy fix it. So, I did. Almost 3 weeks to the day, I was in Cape Girardeau, MO with my daughter for a volleyball tournament, and yes, the same EXACT SAME ISSUE, happened again. My husband had to drive 4 hours to us to pick the vehicle up because he was too scared for us to try to get it home by ourselves. This is the point that I realized no matter how much I loved this vehicle, I couldn't keep taking a risk of it doing this again, especially traveling with my kids. My husband contacted Dylan about us possibly doing a trade for something comparable and he said for us to come see him. Yesterday we went to Hoover Southtown and I found an SUV that I liked. It was around $2,000 more than my original purchase, but we were fine with that, and expected a higher monthly payment. Our new payments were going to be around $400 more a month than our current one, and again completely fine with that. No issue at all. We went through all the paperwork and then Dylan told us he would need a $5,000 check from us as a down payment. I was stunned. He said the car's value had deteriorated $14,000 since we purchased it and that they actually did us a favor by not counting the cost of the current repair it was going to need. Let me say this, our credit rating I know wasn't the best, it wasn't terrible, but it didn't fall into a top category either. This was due to a close family member of ours getting into a very difficult financial situation due to a death, and we had been putting a bit of a strain on ourselves to help them. We have never once missed a vehicle payment, not once. What I never could get Dylan to understand though, is that it wasn't about us not being able to put $5,000+ down as a down payment. It was about doing the right thing, integrity, being a good business. They knew we had major problems the very day we drove it off their lot, and continued to for the next 8 months. I have all the service records from every single time it's been taken in for the exact same thing, with detailed notes from the mechanics. Their own repair person at Ultimate Auto Care had just "fixed" it 3 weeks prior to us being there yesterday. Dylan informed me on a text after we left (that I have) that they "can decide to put as much money into a car as they want to, but that doesn't change the fact that there are values they are somewhat bound by, to some degree, if they want to continue operating." His words. In the same text he also said they took about a $400,000 beating last year over values changing. His words again. So, basically they weren't going to take responsibility in any type way for any part of the situation. Again, he said they could decide to put as much money into a car as they want to, but even knowing the major issue we have had since Day 1 of purchase, that continued for 8 months, wasn't something they wanted to take a "loss" on. I don't know how that's doing good business, or what that says about the business morals or integrity of Hoover Southtown. The absolute worse part of all of it is that I absolutely LOVE my current vehicle. I don't want to have part with it. I truly teared up when I realized in Cape Girardeau that I had to. I just can't risk traveling with my kids and something like that happening again. I know there's nothing I can do, but I want my story to be heard.

This place is a scam and believe the bad reviews which are the real reviews of this place. These…read morecars are not put together properly and have many problems. They make an illusion of there inventory and I must urge all customers that have no experience to take someone with you that has some knowledge of cars. I highly recommend anyone that reads this post just not to shop here but if you are going to take this with a grain of salt at least do your due diligence and make sure your not being scammed. I believe any of there good reviews are family members or friends that leave reviews to support there business. IF anything businesses like this one should be held accounted for there scams but sometimes that can be difficult when they are very good at covering there tracks. Lastly I would just sincerely ask you to please do your homework, try to find someone that knows about cars and or just completely skip this place when buying a car. I promise you that you would be saving yourself by reading this post.