Honestly if it weren't because I got a decent price on the car I sold I would rate them a 2…read more From the minute we walked in the service was terrible. He has an appointment, no one was there, but still had to wait. Once the car was inspected we were taken to the finance area. The service was a bit quicker here.

I would rate THIS Carmax location a 5 out of 5 for one BIG reason - and that's GIOVANNI. Wow! Going…read moreto a dealership always feels like a gamble - will you be scammed, are they trying to pressure you, do they give you the full picture, are you getting a good deal, etc but with Giovanni we felt reassured that we were in GREAT hands. He was thorough, patient, honest and direct. There was no bs, games, hidden motives. You could tell he was giving us honest recommendations and advice. Carmax has a superstar on their hands and I hope they value this incredible employee! Thank you for all your advice, Giovanni.

After searching for a vehicle for almost two years and visiting multiple dealerships, I can…read moreconfidently say that my experience with AutoNation ford Miami was the one that finally kind of restored my trust in the car buying process. Luis went above and beyond to make sure everything was handled properly. He found me the exact vehicle I wanted even though it wasn't available at their location and secured an even better one from another dealership. He ensured the vehicle was delivered in a timely manner and stayed involved throughout the entire process. I was a tough cookie to deal with after dealing with some non transparent dealerships, including AutoNation Ford Bradenton. I had my guard up and gave no room for mistakes, lack of transparency, or additional add ons. I truly appreciated how Luis understood that and didn't waste my time. He also acted as a third eye, carefully reviewing the documents and making sure everything was complete and accurate. That level of attention to detail gave me peace of mind. If you're looking for a dealership that values professionalism. I highly recommend the AutoNation Miami team, especially Luis. Please avoid the Bradenton location. Thank you, to this team finally making this happen. Tips: - Avoid add ons - Make sure to get everything in writing or email.ex: vehicle delivery date. - review all contract carefully. - Check all documentation spellin, address.

Complaint Description:…read more Dear AutoNation, I am filing this formal complaint against AutoNation Ford Miami due to your gross operational incompetence, deceptive billing practices, and complete disregard for customer care. Recently (August 5, 2026), AutoNation Ford Miami processed and shipped an incomplete parts order to my collision repair facility, yet billed them for the full, complete order amount. Because AutoNation failed to supply the necessary parts they charged for, my collision center was unable to finish repairing my vehicle prior to the weekend. As a direct result of AutoNation's administrative error and shipping negligence, I am now forced to shoulder three additional days of unexpected rental car expenses over the weekend. AutoNation's failure to do their job correctly has resulted in direct financial damages to me. Compounding this issue is AutoNation Ford Miami's appalling customer service framework, specifically a representative named Frank. When attempting to resolve this matter, I was forced to call repeatedly, only to be subjected to perpetual hold times exceeding 20+ minutes per call. This is not an accident--I feel it is a deliberate tactic utilized by this dealership to frustrate customers, exhaust their time, and discourage them from holding the company accountable for its mistakes. Desired Resolution: I expect AutoNation Ford Miami to take immediate responsibility for their error. I am demanding full financial reimbursement for the three extra days of rental car costs that I incurred solely because of their incomplete parts shipment and billing failure. Furthermore, management needs to address their internal parts-checking protocol, 3rd party delivery provider(s), and the deliberate stonewalling of customers via unending phone holds.

Today I was in Miami Lakes Auto Mall for an oil change and tire rotation, the excellent services of…read morethe service advisor Mr. Armando Escudero and the mechanic Damian I always leave satisfied with the work congratulations

Honestly not worth my energy to give them a lengthy review. Just check out my review for them on…read moreGoogle. Do yourself a favor and don't buy from them. Don't use their service and don't buy warranties. They are the worst.

Purchased a Kia with Thaell over all great experience with him would highly recommend to friends or…read morefamily

My husband and I recently had a great experience at Miami Lakes Kia, and I cannot say enough great…read morethings about our experience--especially thanks to Armando. Before visiting Miami Lakes Kia, we had gone to another Kia dealership and had one of the worst customer service experiences we've ever had. The staff was rude and unhelpful, to the point that we decided to leave. I was still very interested in a Sportage, so we decided to give Miami Lakes Kia a chance, and I am so glad we did. From the moment we arrived, Armando was professional, polite, attentive, and genuinely cared about helping us. He took the time to answer all of our questions, made us feel comfortable throughout the entire process, and never made us feel pressured. His customer service was truly outstanding. Not only did Armando make the experience enjoyable, but he was also able to help us get a great deal on our new Sportage. The difference between our experience at Miami Lakes Kia and the other dealership was night and day. Thank you, Armando, for providing exceptional service and making what could have been a stressful process such a positive experience. We absolutely love our Sportage and highly recommend both Armando and Miami Lakes Kia to anyone looking for a new vehicle.

JC Was wonderful during our car buying experience. Highly recommend him since he went above and…read morebeyond!

I had my 2025 Honda HR-V Sport and my 2024 Honda Civic Sport serviced at this dealership for the…read morefirst time because it was the closest Honda dealership to where I live. I was expecting the dealership to do a good service since they carry both the Autonation and Honda name. I didnt notice anything wrong with the service that they performed on my vehicles the day of the service, they reset the service required message on the dashboard, they suggested the required services, and the service advisor even gave me a discount on the additional recommended services for my Honda HR-V and found that I still had a free service for the Honda Civic. I did find it strange though that when the services were done the service advisor gave me the service forms for the Honda HR-V that I paid for but didnt give me any service forms for the Honda Civic (which was free), when I asked him about the forms for the Honda Civic he said that they would be sent to my email (they were never sent to my email). Two weeks later my mom was driving around in the Honda Civic and the metal splash guard from the Honda Civic falls off while shes driving home from the bank and she has the scare of her life when it starts to make a rattling sound scraping the road along the drive home. It looks like whoever performed the service on the two vehicles never properly tightened the bolts back on the splash guard after they performed the oil change on the Honda Civic and part of the splash guard came loose while driving. I tried to call the dealership to ask them what we could do about the situation but the phone number for the dealership just goes to an automated system with different menu options and when you choose the menu option to speak to a service advisor the phone rings a few times and then just takes you in circles back to the main menu when nobody picks up the phone. I am very disappointed with Autonation Honda.

**Absolutely outstanding experience.**…read more I dealt with the usual dealership nonsense until **Johnathen from Motor Breeze** reached out--recommended by a friend--and completely changed the game. The level of service he provided is the best I've experienced in a long time. Transparent communication, no hidden surprises, and a process that was genuinely seamless from start to finish. I will *never* walk into a dealership again. Johnathen handled everything with professionalism and efficiency, and the car was even delivered directly to my home. Motor Breeze--and especially Johnathen--earned every bit of this praise. Thank you for making the entire experience effortless and enjoyable.

Yamil Regalado at Motor Breeze did an outstanding job helping me find my new 2026 Chevrolet…read moreSilverado 2500 High Country. This is the second vehicle I have purchased through Yamil, and once again, the entire experience was incredible. He was professional, knowledgeable, attentive, and made the entire process smooth and stress-free. I highly recommend Yamil to anyone looking for exceptional service and the right vehicle. I will definitely work with him again!

I bought my 2025 Mitsubishi Outlander on April 14, 2025. The very next day, the car wouldn't start;…read morethe battery was completely dead, and I had to ask neighbors for help jump-starting it using another vehicle. On May 15, 2025, I went to Miami Lakes Mitsubishi to address the issue; they told me the problem was the battery because the car had been sitting at the dealership for a long time. They charged the battery and claimed the issue was resolved. However, on May 16, 2025, the car was dead again in the morning. I contacted the dealership again, and they asked me to return; they replaced the battery with a new one and said the problem was fixed. That same day, I set off on a vacation trip to North Carolina, but the next day, the battery was dead again. Throughout those two months, the car would only start with the help of a jump starter--which I was forced to buy because I was traveling through various cities. I returned to Miami on July 16, 2025, and went to Miami Lakes on July 17, 2025, to have the problem resolved once more. I sat there for five and a half hours waiting for them to find the issue; they informed me that the GPS was draining the battery while the car was turned off, so they disconnected the GPS and told me the problem was solved! Today, July 18, 2025, the car was dead again in the morning, and--just like every other day since I bought this *new* car--I had to jump-start it. This car clearly has a factory defect that the authorized Mitsubishi dealership itself cannot fix. I bought a new car to avoid problems, but the exact opposite happened. I am exhausted by this situation. Who is going to resolve this now? I'm going to have to find a lawyer and file a lawsuit against Miami Lakes and Mitsubishi, because I don't see any other way to resolve this.

Thank you Johnathon for your amazing service !!! Love my…read morecar being serviced and miami Lakes Mitsubishi