The experience of selling my truck was a easy process. I requested a higher price. I was told to…read moresend more pictures to make this happen. I do not feel that a higher price was ever going to be offered, as my submission was easy Brushed off what a no. I was not assured that the higher price was ever considered. I also think the co.pany shod give a referral fee. When asked this as my friend also wanted to use carrying, i was told no. The tow driver was exceptional with his time and service.

Easy to talk and good service and communication. Always updating and following up…read more..............................................................................................................................highly recommended

I would rate THIS Carmax location a 5 out of 5 for one BIG reason - and that's GIOVANNI. Wow! Going…read moreto a dealership always feels like a gamble - will you be scammed, are they trying to pressure you, do they give you the full picture, are you getting a good deal, etc but with Giovanni we felt reassured that we were in GREAT hands. He was thorough, patient, honest and direct. There was no bs, games, hidden motives. You could tell he was giving us honest recommendations and advice. Carmax has a superstar on their hands and I hope they value this incredible employee! Thank you for all your advice, Giovanni.

Honestly if it weren't because I got a decent price on the car I sold I would rate them a 2…read more From the minute we walked in the service was terrible. He has an appointment, no one was there, but still had to wait. Once the car was inspected we were taken to the finance area. The service was a bit quicker here.

After searching for a vehicle for almost two years and visiting multiple dealerships, I can…read moreconfidently say that my experience with AutoNation ford Miami was the one that finally kind of restored my trust in the car buying process. Luis went above and beyond to make sure everything was handled properly. He found me the exact vehicle I wanted even though it wasn't available at their location and secured an even better one from another dealership. He ensured the vehicle was delivered in a timely manner and stayed involved throughout the entire process. I was a tough cookie to deal with after dealing with some non transparent dealerships, including AutoNation Ford Bradenton. I had my guard up and gave no room for mistakes, lack of transparency, or additional add ons. I truly appreciated how Luis understood that and didn't waste my time. He also acted as a third eye, carefully reviewing the documents and making sure everything was complete and accurate. That level of attention to detail gave me peace of mind. If you're looking for a dealership that values professionalism. I highly recommend the AutoNation Miami team, especially Luis. Please avoid the Bradenton location. Thank you, to this team finally making this happen. Tips: - Avoid add ons - Make sure to get everything in writing or email.ex: vehicle delivery date. - review all contract carefully. - Check all documentation spellin, address.

Serviced my F150 to include an oil change and tire repair a few days ago. Easy appointment…read morescheduling, outstanding service and communication between the Service Department and the customer. Efficient, expedient and well experienced staff at this AutoNation Ford dealer.

Today I was in Miami Lakes Auto Mall for an oil change and tire rotation, the excellent services of…read morethe service advisor Mr. Armando Escudero and the mechanic Damian I always leave satisfied with the work congratulations

Honestly not worth my energy to give them a lengthy review. Just check out my review for them on…read moreGoogle. Do yourself a favor and don't buy from them. Don't use their service and don't buy warranties. They are the worst.

My husband and I recently had a great experience at Miami Lakes Kia, and I cannot say enough great…read morethings about our experience--especially thanks to Armando. Before visiting Miami Lakes Kia, we had gone to another Kia dealership and had one of the worst customer service experiences we've ever had. The staff was rude and unhelpful, to the point that we decided to leave. I was still very interested in a Sportage, so we decided to give Miami Lakes Kia a chance, and I am so glad we did. From the moment we arrived, Armando was professional, polite, attentive, and genuinely cared about helping us. He took the time to answer all of our questions, made us feel comfortable throughout the entire process, and never made us feel pressured. His customer service was truly outstanding. Not only did Armando make the experience enjoyable, but he was also able to help us get a great deal on our new Sportage. The difference between our experience at Miami Lakes Kia and the other dealership was night and day. Thank you, Armando, for providing exceptional service and making what could have been a stressful process such a positive experience. We absolutely love our Sportage and highly recommend both Armando and Miami Lakes Kia to anyone looking for a new vehicle.

Drove 3 hours for them to suddenly not have the car that we agreed I would see. I even called them…read moreprior to arriving to make sure it was there and they said yes. I would give a one star but they would delete the review.

The service advisors were very helpful and on time. Cost…read more for maintenance was very high, nevertheless, I appreciated the service advisor recommendation.

Very unpleasant to pay 2% additional charge as a penalty for customers just for pay with Credit Cardread more

Horrific Experience!…read more I had the unfortunate luck of calling in and being greeted by Raykol Rubi. This individual is perhaps the most disorganized and overly verbose person I have ever had the displeasure of speaking with. Over the course of three weeks of phone conversations and texts, I found him to be crude, unprepared, and repetitive. Despite clearly telling him the specific car I was looking for, along with my preferred terms, he continuously tried to push me into buying or leasing an Infiniti. Each new conversation would start with him trying to redirect me to a vehicle I had no interest in. It became incredibly frustrating. Raykol's dealership contacts were dubious at best. No one seemed to actually know him, and the "deals" he offered were incomplete. He refused to put anything in writing or send me paperwork, claiming that he didn't trust anyone and didn't want people to steal his deals. At one point, he had me travel from Broward all the way to North Miami for an appointment to meet a car salesman--only to find out the car didn't even exist, and the terms were nothing like what we had discussed. Then, he sent me to North Broward to meet with the dealership GM, but the address he provided was wrong. The GM was actually just three blocks away. When I arrived, I was told to wait in the lobby. I waited for 45 minutes with no one coming to speak with me. After about an hour, I decided to leave. When I told Raykol about my experience, he said, "HE is trying to be understanding." How could he possibly be "understanding" when he sent me to three different dealerships that didn't have the vehicle or terms I requested? Then, he tells me maybe we're not a good fit, which I agreed with, and asked him to transfer me to Alan or someone else. He replied, "HAHA, good luck with that, we are all a family here." That remark was childish and unprofessional. It's because of this unprofessionalism that I'm giving a one-star review, though I honestly think zero stars would be more fitting. Luckily, I was able to find the car I wanted on my own with the original terms I had requested.

Best car buying experience ever! Arthur was extremely attentive, accommodating, and answered all my…read more1,001 questions. From the moment we first chatted, 48 hours later I had the car I wanted delivered to my home and my old car hauled away. Best part of this concierge service is that I also got a great deal, way better than what the current advertised "deals" with none of the dealer negotiating back and forth BS. I told Arthur in person but I say it again. This experience has made me realize to not ever step in a dealership to buy a car, will definitely reach out to Arthur and MotorBreeze again!

Thank you Johnathon for your amazing service !!! Love my…read morecar being serviced and miami Lakes Mitsubishi

Excellent service!! They made us feel very comfortable and made the car buying (dreaded)…read moreexperience very enjoyable. Thanks for your help!! -Carlos and Linda Hernandez

Jose Inoa Is fantastic and really happy my family get a new car when I thought we had no hope…read more.. Thank you so much to Jose and his team

I went to this dealership for a Jeep I saw online at a certain price. When I arrived, the person I…read morehad supposedly spoken to told me to wait, then handed me off to a salesperson. There was absolutely no match between the prices listed on their website and reality; it's all a lie and completely unprofessional. I wouldn't recommend going there for anything.