It wsas fast, but I think other dealers and othre brands offer better service, in the case of a…read morelease some other provide much more services, considering that is a lease

Muy buena atención y muy buen servicio excelente carros y el servicio del vendedor excelenteread more

After searching for a vehicle for almost two years and visiting multiple dealerships, I can…read moreconfidently say that my experience with AutoNation ford Miami was the one that finally kind of restored my trust in the car buying process. Luis went above and beyond to make sure everything was handled properly. He found me the exact vehicle I wanted even though it wasn't available at their location and secured an even better one from another dealership. He ensured the vehicle was delivered in a timely manner and stayed involved throughout the entire process. I was a tough cookie to deal with after dealing with some non transparent dealerships, including AutoNation Ford Bradenton. I had my guard up and gave no room for mistakes, lack of transparency, or additional add ons. I truly appreciated how Luis understood that and didn't waste my time. He also acted as a third eye, carefully reviewing the documents and making sure everything was complete and accurate. That level of attention to detail gave me peace of mind. If you're looking for a dealership that values professionalism. I highly recommend the AutoNation Miami team, especially Luis. Please avoid the Bradenton location. Thank you, to this team finally making this happen. Tips: - Avoid add ons - Make sure to get everything in writing or email.ex: vehicle delivery date. - review all contract carefully. - Check all documentation spellin, address.

Serviced my F150 to include an oil change and tire repair a few days ago. Easy appointment…read morescheduling, outstanding service and communication between the Service Department and the customer. Efficient, expedient and well experienced staff at this AutoNation Ford dealer.

Jason Garcia was a great service advisor, it was great customer service and an excellent rep. He…read morewas very prompt with wanting to help I definitely recommend miami lakes kia service department.

My husband and I recently had a great experience at Miami Lakes Kia, and I cannot say enough great…read morethings about our experience--especially thanks to Armando. Before visiting Miami Lakes Kia, we had gone to another Kia dealership and had one of the worst customer service experiences we've ever had. The staff was rude and unhelpful, to the point that we decided to leave. I was still very interested in a Sportage, so we decided to give Miami Lakes Kia a chance, and I am so glad we did. From the moment we arrived, Armando was professional, polite, attentive, and genuinely cared about helping us. He took the time to answer all of our questions, made us feel comfortable throughout the entire process, and never made us feel pressured. His customer service was truly outstanding. Not only did Armando make the experience enjoyable, but he was also able to help us get a great deal on our new Sportage. The difference between our experience at Miami Lakes Kia and the other dealership was night and day. Thank you, Armando, for providing exceptional service and making what could have been a stressful process such a positive experience. We absolutely love our Sportage and highly recommend both Armando and Miami Lakes Kia to anyone looking for a new vehicle.

JC Was wonderful during our car buying experience. Highly recommend him since he went above and…read morebeyond!

I had my 2025 Honda HR-V Sport and my 2024 Honda Civic Sport serviced at this dealership for the…read morefirst time because it was the closest Honda dealership to where I live. I was expecting the dealership to do a good service since they carry both the Autonation and Honda name. I didnt notice anything wrong with the service that they performed on my vehicles the day of the service, they reset the service required message on the dashboard, they suggested the required services, and the service advisor even gave me a discount on the additional recommended services for my Honda HR-V and found that I still had a free service for the Honda Civic. I did find it strange though that when the services were done the service advisor gave me the service forms for the Honda HR-V that I paid for but didnt give me any service forms for the Honda Civic (which was free), when I asked him about the forms for the Honda Civic he said that they would be sent to my email (they were never sent to my email). Two weeks later my mom was driving around in the Honda Civic and the metal splash guard from the Honda Civic falls off while shes driving home from the bank and she has the scare of her life when it starts to make a rattling sound scraping the road along the drive home. It looks like whoever performed the service on the two vehicles never properly tightened the bolts back on the splash guard after they performed the oil change on the Honda Civic and part of the splash guard came loose while driving. I tried to call the dealership to ask them what we could do about the situation but the phone number for the dealership just goes to an automated system with different menu options and when you choose the menu option to speak to a service advisor the phone rings a few times and then just takes you in circles back to the main menu when nobody picks up the phone. I am very disappointed with Autonation Honda.

I would rate THIS Carmax location a 5 out of 5 for one BIG reason - and that's GIOVANNI. Wow! Going…read moreto a dealership always feels like a gamble - will you be scammed, are they trying to pressure you, do they give you the full picture, are you getting a good deal, etc but with Giovanni we felt reassured that we were in GREAT hands. He was thorough, patient, honest and direct. There was no bs, games, hidden motives. You could tell he was giving us honest recommendations and advice. Carmax has a superstar on their hands and I hope they value this incredible employee! Thank you for all your advice, Giovanni.

Honestly if it weren't because I got a decent price on the car I sold I would rate them a 2…read more From the minute we walked in the service was terrible. He has an appointment, no one was there, but still had to wait. Once the car was inspected we were taken to the finance area. The service was a bit quicker here.

Jose Inoa Is fantastic and really happy my family get a new car when I thought we had no hope…read more.. Thank you so much to Jose and his team

Bunch of clowns, who don't answer phones and never call back, management don't have any interest…read moresell cars, parts or do any services, just scam peoples who come to location

My parents recently purchased a car from your dealership and had a great experience, which we truly…read moreappreciated. However, I wanted to share a concern about the customer service I experienced during our visit. While my parents were outside looking at cars with a salesperson, I went inside with my young daughter because I was feeling tired. I am currently 7 months pregnant, so I simply asked one of the staff members if I could have a bottle of water. He told me I could either purchase one from the vending machine or walk a considerable distance to where the mechanics were to get free water. I was honestly surprised by this response. Offering something as basic as water--especially to a pregnant customer--seems like a small but important gesture of hospitality. What stood out even more was being told that only the salesperson assisting us could provide a "free water bottle" as part of a "personalized experience." I understand every business has its policies, but this interaction felt lacking in basic care and consideration. I would strongly suggest making water more accessible to customers inside the showroom, whether through a dispenser or complimentary bottles.

I am writing to express my dissatisfaction with the customer service I received during a recent…read morevisit to Headquarters Toyota while attempting to purchase a new vehicle. During the process, Lazaro Conception, who was responsible for preparing the financial estimate, refused to clearly explain the breakdown of costs. He appeared unwilling to provide transparent information and instead pressured me to accept the quotation without giving me the opportunity to properly review and understand the details. This lack of transparency and professionalism made me uncomfortable and ultimately led me to walk away from the purchase. I strongly advise others to exercise caution when visiting this dealership.