Today I was in Miami Lakes Auto Mall for an oil change and tire rotation, the excellent services of the service advisor Mr. Armando Escudero and the mechanic Damian I always leave satisfied with the work congratulations read more

Honestly not worth my energy to give them a lengthy review. Just check out my review for them on Google. Do yourself a favor and don't buy from them. Don't use their service and don't buy warranties. They are the worst. read more

Set up a test drive which was confirmed by 2 different staff members. Drove over an hour later just to be told the car was sold. A phone call would have been appreciated. Classic bait & switch. read more

Update: I'm still dealing with the same unresolved LoJack issue from Miami Lakes Auto Mall / Miami Lakes Jeep, and at this point the lack of accountability is ridiculous. I purchased my vehicle on 9/1/25 and paid for LoJack as an added product. I was told the account/service would be handled properly and would transfer after a few months. When I contacted LoJack on 2/16/26, they told me I was not properly in their system and that the dealership needed to update the information. In other words, I paid for a product that I still have not been able to properly access or use. Since then, I have tried multiple times to get this resolved through the dealership -- website inquiries, contacting the salesperson, leaving voicemails for finance, and trying to get someone to take responsibility. The only time I seemed to get a response was when there was an opportunity to sell me another car. Once it became clear I needed help fixing a problem with a product I already paid for, the communication stopped. That tells me everything I need to know about how this dealership operates after the sale. At this point, I no longer even want the LoJack service. I want reimbursement for the product and the related finance charges because I should not be paying for something that was never properly set up for me. I have already filed complaints with the BBB and the Florida Attorney General because the dealership has had more than enough time to fix this and has chosen not to. Selling add-ons is easy. Standing behind them after the customer leaves the lot apparently is not. I would strongly caution anyone buying from this dealership to review every add-on, get everything in writing, and be prepared to chase them if something goes wrong. My experience has been unprofessional, dismissive, and honestly exhausting. read more

This is a horrible dealer pray to god you don't need to leave it at the dealer to get it fixed even if the car is brand new service is horrible avoid read more

Title: Extremely Disappointed with Post-Sale Service On March 25, 2025, my wife and I purchased a 2025 Chrysler Pacifica cash, from Miami Lakes Auto mall's Chrysler, Dodge, Jeep, Ram dealership. Unfortunately, the experience after the sale has been frustrating and disappointing. When the vehicle was delivered, it was missing the floor mats and the owner's manual. Our salesman, Luis, assured us the mats would be ordered immediately and arrive within a week. Weeks later, after multiple texts and follow-ups, I finally picked up four mats--but the third-row mat was still missing. Despite sending several polite messages, I have received no response from Luis since April 12. It's clear the mats were never ordered; they were likely pulled from another vehicle. To this day, I still don't have a complete set of mats or the owner's manual. Even a letter to Mr. Albert Lopez went unanswered--no courtesy call, nothing. The level of attention and communication promised before the sale vanished the moment the deal was done. All I'm asking for is what should have been included: a full set of floor mats and the owner's manual. Buyer beware: great service until you pay, then you're on your own. read more

Miami Lakes Automall - vehicle low fluid indicator light at time of delivery - Auto Parts & Supplies Near Me - Miami Lakes, Florida

Just got off the phone with the out of state dept, Found a great car it was listed as a good deal Was ready to buy the 2018 Maserati Quattroporte, Why did Alexa tell me if I use my own bank that they have to add 2251 to the sale price. I am being punished for using my own bank, my own finances. If they can attempt to hustle me, then there is no telling what they have done to other customers. #miamilakesautomallfailure Be leery of bad business read more

Son is looking for his first car. Found a used Verano that is 9 years old with low miles and been sitting on lot for 60+ days. Car ADVERTISED high at 60% the cost when it was new MSRP. Thought we might make a real and fair cash offer. Before son could make offer, the salesperson started to inflate the price due to NO Financing and NO trade. Price ballooned to over 75% the cars original cost 9 years prior, and employee did not bat an eye to this unit being ADVERTISED lower when alerted to it. There are specific laws regarding advertised units so complaint to NHSMV is now being filed. See below, car was now 14k+ "if" the manager agrees. Wonder why dealers get bad rap, hmmm ! Most GM products, especially those now discontinued hold less than 50% their original cost at 5 years old as a real comparison. This is no longer Covid and the "supply chain" issues , it's pure markup. Dealer also adds the dealer prep/ handling fee of 999, and boosted tag charges to inflate prices even further. (See below) This is more the normal locally, and required to be noted on sites and their own website. They appear to have done their fee but did not on others that offer profit to dealer over cost. Buyers beware and understand the total cost added if you choose this company. We would not revisit and our son told to look elsewhere for a dealership with integrity and fair salespeople. read more

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@Albert L. & community- I sent the requested invoice and they confirmed I indeed had service there. The matter was NOT resolved. The company only corrected my vehicle info and my name and left the invoice amount the same so again I will go on record reporting the incorrect charges I paid and I will never go to this company again. I warn customers to review thoroughly your invoices to ensure you are properly charged for services received before paying. read more

I purchased this "like new" 2024 jeep grand wagoneer. When it finally got delivered, it had multiple issues. 3 tires were very low, check engine light was on, all car mats were missing, and 1 key fob was missing. After driving it around for only 2 days, the car started shutting down and going into "Battery Saver" mode. The car will run, but no other systems work (radio, screens, lights, cameras, nothing). I took it to my mechanic, and they are fearful to even touch it. They highly suggested I return the vehicle. The general manager I was working with, Al, has mysteriously disappeared. I was sold a lemon and I can't get anyone from the dealership to call me back. Scammers!!! I will never buy from them again! Praying I'm able to get my money back. read more

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: Deceptive Warranty Practice and No Refund- Avoid this Dealership! I recently purchased a used vehicle at the Mitsubishi and was upsold several extended warranties by the finance manager, Christopher Yu. Per the contract, I had 30 days to cancel for full refund. I decided to cancel just 7 days after the purchase and emailed Christopher directly as instructed . He responded confirming receipt of my cancellation request, which gave confidence it was handled. A week later (14 days post-purchase), I returned to the dealership to have 2 tires installed that where included in my deal. During that visit, Christopher assured me the refund process was underway and that it would take 4-8 weeks for the funds to be sent back to my lien holder. I trusted his word and waited patientialy. It's now been over that timeframe, and no refund has ever materialized. I followed several times by email and phone ( which I have documented proof of). I went ahead and emailed the Mitsubishi General Manager for assistance on this matter which he forwarded my email to the Finance director showing proof of when original email was sent. But have gotten no resolution , no updates and accountability. This feels like a deliberate stall tactic to pocket the money from unnecessary warranties they pushed hard during financing. If you're considering buying from this dealership, think twice about add-ons- especially warranties. Their finance team, and leadership seem more interested in sales that honoring cancellations or customer service. I am considering further action. Save yourself the headache and shop elsewhere. Sincerely, Stephen Garcia read more

Deep sigh. The only true good thing about this dealership is that I purchased my Mini from here, in which I adore. All other interactions I've had with this place have been nothing short of disappointment. From my initial purchase two years ago, to when I went to retrieve my tag that was not there, up until present day... Every time I attempt to call and schedule the service and no one ever answers the phone. No one answers any of the phone: not in sales, not in service, you may get an answer in finance, but only for them to transfer you somewhere else will repeatedly get nowhere. Again, today, I am trying to schedule a service because my warranty is only fulfilled here. Taking my car elsewhere for service I end up paying out of pocket for something because the warranty company advises for me to bring my car back to where I purchased it. However, in umpteen attempts to call any of the numbers listed on any search engine and on the business cards they gave me, no one ever answers the phone. I live in Margate and going to Miami Lakes is quite a ride. So much customer service could be improve if they would answer the phone and render the service that they promised per these contracts. This place is upsetting and I'm not sure how they get so many rave reviews on Google. Also, they cater to Hispanics so keep that in mind. Still, I have to bring my car here for service so that my warranty is fulfilled. This is a life lesson to purchase near my residence and not seek out beyond. read more

Run run away Still waiting for a call back on a car I saw on cars guro 3weeks ago They are a big dealership with tons of cars to sell they don't need your money read more

Deceptive business practices. The price advertised on their website is not the price they honor in person, with no explanation as to why by staff or the manager. I was interested in a 2024 Jeep Gladiator, with the intent of purchasing that day. MSRP is $60k, but the website (picture attached) includes discounts that all can qualify for (and some that people can't, i.e. first responder/military discounts). With discounts that all can qualify for, the price would come out to around $48k, but we were told that the final price is $60k. Should've looked at reviews beforehand, as this seems to be a common occurrence, judging by other reviews here. read more

Miami Lakes Automall - Auto Parts & Supplies Near Me - Miami Lakes, Florida

Just go somewhere else. They have cookie cutter responses to every negative review. I have been in contact with them for a month and still have not resolved the issues. Pedro, one of the managers, did reach out to me today. Again, I received more promises. Let's see if they can finally deliver. My complaint is not about the vehicle, though I doubt it was serviced as they said. My problem is with their business practices. Providing a good experience and an honest transaction, is less expensive than putting out fires after the transaction, it would also produce repeat customers. The issues I faced. 1. Misrepresentation . 2. Lack of disclosure Remember, verbal means nothing to them. If you don't have it in writing, don't believe it, and even then, good luck. Do not sign electronically until they print the papers and allow you to review them and check all the figures Fortunately, I have text and email correspondence with them. read more

This car shopping experience was by far the worst I have ever had. The salesperson was inept, adept only at dragging the process out as she tried to get a $3,000 down payment out of me and a deposit to hold the selected vehicle. I already had financing so what should have taken a couple of hours took around 2 weeks. I walked away and purchased a car the next morning from another dealer. Listen better!!! read more

AVOID MIAMI LAKES AUTO MALL I PERSONALLY RAN WHEN THEY TRIED TO F you on the reconditioning fee which they will not remove. This goes on top of the price of the car Sticker price is not the price they add. Recondition fee which is BS. Plus your tax, title and doc fees which are required. And the Lo Jack fee is bullshit. I am disappointed to share my experience with your dealership. Despite the numerous stars and positive reviews, I found your pricing structure to be quite misleading. The fine print, which includes a reconditioning fee averaging around $3,000, should be more transparent. I visited your Miami Lakes Automall location to understand the hype, but the negotiations surrounding the reconditioning fee felt disrespectful to customers. Such practices are disheartening and contribute to the negative perception of used car sales. I hope my feedback prompts a reevaluation of your sales tactics read more

This dealership engages in bait-and-switch tactics. They advertise cars online at lower prices than competitors to get you in the door, only to hit you with hidden fees to make up the difference. I was interested in a car listed at $23.7K, and their dealer fees were $2K which is whatever, the state doesn't regulate that and I can negotiate that down. That wasn't the issue. The problem came when they tacked on $3K in "installed packages", things I never asked for and never agreed to. When I told them to remove these charges, they claimed they couldn't because the packages were "already installed." If that's the case, why weren't they included in the online price? Because they hide these extra fees to lure customers in with artificially low prices. When I pointed out how deceptive this was, they refused to acknowledge the issue. This is slimy salesmanship, plain and simple. I strongly urge others to avoid this dealership and their shady business practices. P. S. I can't wait to get their auto generated response that I see them replying with, so many people outing them that they can't even take the time to respond to all the negative reviews. Just copy and paste lol. read more

Worse of the worse dealer. They only give good customer service when you're getting a car from them other than that you are on you own for any other car services you need! read more

PEOR SERVICIO AL CLIENTE ,me mude de miami lakes a Orlando, y no me pueden ayudar a decirme donde hacer valer mi garantia de cambio de aceite, incluso me dijeron que tengo que ir a desde donde vivo hasta alla, PESIMO SERVICIO, AL llamar cortan y nunca nadie es amable ni empatico read more

I am writing this complaint because a co-worker of mine stated that she seen my picture up on the website and in the dealership stating that I have sue this dealership. In which, I have never done any business with them for myself. I have handled a matter for my brother's vehicle. After talking to the Service Manager Elvis and walking throughout the dealership I actually didn't see any photo up of me, but I can't say it actually wasn't never there because this particular co-worker never knew anything about my dealings with them. This is awful how the try to defamation someone's character when they are in the wrong. I am here to say defamation of someone's character is a crime. So please be mindful of this dealership and it was the Chevrolet Dealership in Miami Lakes, Florida. read more

Sergio Sordo and Lance Shetrompf do not answer their phones or return messages. Instead you are sent to a voicemail and then you never receive a return call or even a text that your message has been received. Absolutely no customer service! read more

I would give 0 stars if I could. I reached out on a 2021 Chevy Equinox (as an out of state buyer) and was given a quote/breakdown over text. When I seen that there was $1400 worth of unnecessary and unrequested "dealer installed packages" like LoJack and 2 paint protection packages... I revised the breakdown I received and sent it back with those charges removed. Only to be met with the line- "The added packages are installed by the dealership during the inspection process on all 600 pre-owned vehicles we have received as trades and 3000 new vehicles we receive from the factories. We do not remove them." If you're looking to do business, avoid any of the dealerships in this network. Sketchy and can't be trusted. This is a horrible practice and absolutely the wrong way to do business. Pretty unfortunate. read more

Got here early today for a express oil change, was greeted by Steven. He already has my car in ive been here for 5 mins, excellent communication, friendly, on point. I drive from Pompano down here, traffic is always a nightmare, once you here, you can relax. Thanks Steven Brundidge, made my day :) Jeff read more

Do not bring your car in here for service. I brought in my Chevy for service & was told I had to pay a $170 diagnostics fee, but it would be returned to me if I got my repairs done there. I was harassed to get work outside of my needed warranty repairs, & didn't feel it was needed & I couldn't afford it. Within a week I did get the warranty work done, & paid an additional $600 for repairs, & this company REFUSED to return my $170 diagnostics fee. My car broke down again within 15 minutes of me leaving, & they also broke the cover off of my gas cap. I've tried for months to get in touch with management, & I'm constantly given the runaround, & my calls are never returned. read more

Miami Lakes Automall - Gas cap off by their service department & they failed to repair or disclose this to me. - Auto Parts & Supplies Near Me - Miami Lakes, Florida

I'd avoid, good selection but the service is horrible. Bought a car and took 3 weeks for them to send the 2nd key which they forgot to get. Kept telling me it was going out and never sent it. Then on top of that its been exactly a month since we purchased and they still haven't sent the title, tags, etc. So we have a temp tag that is expiring in 2 days after which we have no legal way to drive our $30k car we bought from them. About to contact a lawyer as i've called a dozen times, messaged them, and no one will answer the phones or return your calls read more

love the service super friendly and fast both work with u and poke to us honestly help us from the start to the finish highly recommend Jose graveran & Antonio Alonso are just the best highly recommended read more

A Masterclass in Deception: My $30,000 Mistake at Miami Lakes Auto Mall If you enjoy being lied to, manipulated, ignored, and ultimately defrauded, you'll love Miami Lakes Auto Mall. My experience with this dealership was not merely unpleasant -- it was Kafkaesque. I arrived for a scheduled appointment to purchase a specific car. No one knew who I was or why I was there. After considerable confusion, I was informed the car had already been sold -- a textbook bait-and-switch. They offered me a different vehicle, which I ended up liking. We negotiated for hours, settled on a price, and I was prepared to finalize the deal -- only to be told they "couldn't release the car today" and I'd need to return the following day. Inconvenient, but not yet unforgivable. That changed the next day, when I returned with a $30,000 cashier's check. They accepted the check, then promptly disappeared. When the salesperson resurfaced, she informed me there was now an issue with the title, and they couldn't legally sell me the car after all. No explanation, no apology -- just a vague shrug and a warning that it would take months to return my money if I requested a refund. To be clear: they took my money, admitted they could not deliver the product, and refused to return the funds. I was effectively held hostage. I had intended to leave Florida that day. Instead, I was stranded -- for four full days -- in limbo, lied to repeatedly, and promised things they never intended to honor. At one point, in an effort to contain the situation, a manager promised to cover the costs of my additional lodging and expenses. That, too, was a lie. A meaningless concession offered to placate me in the moment -- and later denied entirely. Every day, I returned to the dealership hoping for resolution. Every day, I was met with a new excuse, a new face, and a new fabrication. The staff contradicted one another openly. I was told the car was ready by one employee, and still "under review" by another -- within the same hour. No one seemed to know what was going on, or worse, they did and simply didn't care. On the fourth day, I finally drove away in the car -- exhausted, humiliated, and deeply uneasy. Within a week, I was forced to replace all four tires and both batteries -- parts so obviously worn out that any competent inspection would have caught them. I doubt one was ever performed. And yet, that was not the end. I spent the next five months calling, texting, and emailing in pursuit of my car's title and registration. My messages were ignored. My calls went unanswered. When someone did pick up, I was given a new story each time -- all of them false. I bought the car in March. I did not receive legal ownership documentation until July. This dealership is not just disorganized. It is deceptive by design. The chaos is not incidental -- it's part of the business model. They rely on confusion, stall tactics, and misinformation to wear customers down, delay accountability, and avoid delivering what they've promised. Miami Lakes Auto Mall is a cautionary tale in modern commerce -- a vivid reminder that not all theft involves masks and crowbars. Sometimes, it wears a polo shirt and hands you a pen. Avoid this dealership at all costs. Protect your time, your money, and your sanity. Do not step foot inside. read more

Guys..: seriously. Came into buy a charger gt... beware of sticker price automatic dealer 10k up charge. "Addendum" major price gouging going on with these cars. Then they claim to give you a rebate... final print: a 10k upcharge. Then they claim that plenty of people are doing it and that it would be sold that way. Not to me. What a shame. read more

Terrible experience! Fees added to the cost of the car and not willing to work with you.

BEWARE AND RUN AWAY My friend purchased a BRAND NEW 50TH anniversary Dodge Charger RT as a lease from this dealer. Car worked amazing at first, as previously mentioned it was a NEW car straight out of the dealer, NOT used. $50k Car did not even last a year. 11 months after purchasing, he experienced large oil leaks and had to take to the dealer to get it fixed. Car had been well maintained and oil changes, filter, and tire rotations were done timely. To this day, 2 months later, car is STILL at the dealer! Managers are no help at all and refuse to cover costs to repair car or even a rental car after months of waiting for car to be fixed. They are blaming him for not changing the filter timely, even though he has records it was changed recently and in fact, on time! Now they are telling him he has to pay over $12,000 because his "less than a year old, right off the lot" car needs a new motor and they refuse to cover anything. Save yourself the headache and do not even go near this location. All they want is your money and that "warranty" is a joke and has no validity bc they will make up any little excuse to avoid them even having to pay a dime for your car. read more

Miami Lakes Automall - Auto Parts & Supplies Near Me - Miami Lakes, Florida

Avoid this shady dealership. They will lie to your face to make a buck. Bait and switch. I went to look at specific advertised cars. The saleswoman took me to their garage and said that that was all the cars they had available. She showed me a vehicle a model year older than the one I asked; when I asked the price she said she needed to check on her computer. She did not give me the price for three hours and instead stung me along. She said she needed information on the trade in vehicle, and moved the car out of the garage "to let me" look at it in the sun. After waiting for three hours, I finally was given the price which was $8,000 more than the cars I asked to see which were a model year newer than the car she showed me. When I said I was done and going to leave she asked me why and I said that the price was much higher than what was advertised online. I showed her what they had advertised and lo and behold they do have the vehicle in stock. Apparently telling the sales staff here which vehicles you want to see results in them lying to you to try to get you to spend more money. Do not trust anything that anyone at this dealership says. Before I left, the general manager came over and spoke to me. He did not seem shocked that the staff refused to tell me the price for three hours or that I was told that the vehicles that I asked to see were not in stock when they were in fact available. Worse it appeared as if this was what he expected of the sales staff. The dealership appears to drag things out for as long as possible so that you will not want to go to another dealership because you already spent so many hours at Miami Lakes. I wish I saw the Yelp reviews before I wasted my time at the dealership. read more

STOP !!!! PLEASE READ!!!! Please make sure you do your research before purchasing a vehicle from Miami Lakes Auto Mall. This review is a fair, honest, and accurate description of my purchasing experience at the Miami Lakes Auto Mall. Management at this Jeep dealership needs to be aware of their substandard business practices. (even though nothing will come of it). I went to the Miami Lakes Auto Mall even though everything in my gut told me not to go there for a multitude of reasons, and I purchased what I thought was a certified pre-owned vehicle and since the day of purchase I have had nothing but problems. While at first everything seemed great, we negotiated the deal, got to finance and while I was telling the finance individual about my nightmare at another Chevy dealership in Homestead, FL, he proceeded to tell me that what they sold me in reference to GAP INSURANCE was illegal, but later in the conversation he recommended me to get the GAP INSURANCE he says "it's only another $10 a month) so while I tried to wrap my head around all of that. The deal was signed and done and that's when the problems started. Before I even drove off the lot, the battery in the key fab was dead. That was just the beginning of one of the worst car buying experiences I have ever had with the exception of one other Chevy dealership in Homestead FL. 4 weeks later I am still having mechanical issues with the vehicle (glow plugs). I received an email notification a week after I bought the vehicle from LOJACK saying thank you for the recent purchase. Now I'm saying to myself what purchase??? I was never informed by anyone on the finance or management team at this dealership that I was paying for something I did not have knowledge of or approve. I can't even get anyone on the phone from LOJACK to provide me with any information. Now listing all the issues that this vehicle has had wrong with it is not the answer here, but I have had to make the one way 47-mile drive down to this dealership 4 different times. The fact that I was sold basically a lemon, of which should have never been put on the website or on the lot to be sold in the condition it was in says a lot about this dealership. Along with the fact that they sold a vehicle to me with a safety recall on it that GM has no answer on how to fix it. We are only a dollar sign to the dealerships; they only have to give you a brief false sense of comradery and customer service so that you will make the purchase with them. Do yourselves a favor if the deal isn't good or something is off...get up and walk out don't be afraid to walk out, the same vehicle you want is at another dealership and make sure you get your keys from your car back after they have done their inspection on your vehicle. Don't be afraid to walk out. BUT on a small but positive note, one good thing I will say is that after the 4 times of having to go to this dealership the Chevy side of the auto mall who worked on my vehicle did what they could to make things right! Andy in Service helped navigate a couple of the issues with this vehicle but the problems still persist and have not been resolved as of yet, and Al one of the service managers from the Jeep dealership was helpful in getting some of issues resolved. But regardless of them trying to help my check engine light is still on and I am still having issues with this vehicle. I don't think I should have had to go through all of that just to buy a vehicle. I have had to deal with missing work and using my time off to go and have these issues resolved instead of these problems being addressed before it even hit the website and/or the lot. If you have read this far I wanted to say that instead of writing the review the day of my purchase and making statements out of anger, I wanted to wait to write a fair and realistic review of this dealership. I HOPE THAT HELPS YOU OUT ALBERT!! read more

I leave 1 star but if I could leave negative 10, I would. They are deceptive, bait and switch, and false advertising. The price is never what is advertised no matter how you finance. In one day I called about 3 Pacificas all at good prices. To my shock, I was told the price advertised is not the correct price. Then they go on to tell me it was sold when I'm asking why they are not honoring the price. I call 2 hours later for another car. Same story. I call a few hours later for another car. This time I'm told they can't honor the price. I literally run the numbers. How much is the van?: $16,000. How much are the taxes and fees. $1400. So what you're telling me is if I go in there with $17,400 the van is mine. No thats not what we mean. We need to sit down and talk. Talk about what? I'm paying you exactly what you want. It doesn't work that way. We need to go over the numbers again. For what. You just gave precise numbers. This was crazy. I can't believe they do business this way. I feel sorry for thousands of people they take advantage of. I understand one needs to make I living but they should be ashamed of what they do. Look at that pathetic ratings they have. It's for a reason. They need to be investigated by Pam Bondi. Make car sales great again. I could go on and on. Do not go to this dealer. You've been warned. No matter how good the numbers look good, I promise you can do better elsewhere. read more

The service department does not return calls, and they are a bunch of crooks. They tell you one thing is wrong with your vehicle to add cost and get your money but it turns out the actual problem is covered under warranty. Whatever you do go somewhere else, don't spend your money with these criminals. read more

On March 18, 2025, I began the process of making an out-of-state purchase for one of the 2023 Lexus IS 350 I saw on this dealership's website. During the process, I spoke with Alexa, one of their out-of-state sales reps who assisted me with the out-of-state process. During which time, she informed me that the airbag light was on and that their dealership would have to take it to the Lexus dealership for repairs because the vehicle was still under warranty. So naturally, I said OK. Alexa then stated in order for them to hold the vehicle for me while it was in the shop, I would have to make a $1000 courtesy payment to prove that I was serious about the purchasing the vehicle. She went on the state that the payment would get deducted from the price of the vehicle. So, I said cool (at no time, did Alexa state that the $1000 payment would be non-refundable). Afterwards, she sent me a link and I made the payment. On the morning of March 19, 2025, received a call from my lender advising they would not lend to Miami Lakes Automall due to the dealership's poor BBB rating, as well as the extremely high number of complaints the dealership receives. At the conclusion of that call, I called and informed Alexa of what my lender had informed me. I then asked her how long will it take to put that $1000 payment back on my Credit Card? Alexa replied "Oh, that was non-refundable". I then replied, "You never disclosed that the payment was non-refundable". Alexa, then replied "Well it is, because we had to take it off the internet when we took it to get the airbag repaired". I then stated "what did that have to do with me? You guys needed to repair the airbag anyway". After going back and forward, for several minutes, I asked to speak with her supervisor. Initially, Alexa refused to let me speak with her supervisor. However, after I continued to press the issue, Alexa replied "There are no supervisors available. I'll try to see if I can get someone to call you back". As of now, I have yet to receive a call back from anyone at this dealership. Judging from the number of BBB/Internet complaints this company receives, I'm confident that Alexa's deceitful and conning practices are a reflection of the deceptive measures promoted by the organization. For any potential out-of-state buyer, please believe me when I say this dealership and its associates are Frauds. BUYERS BE WARE!!! Webb J. Prince read more

now that i have my car a few months, which i love, and i have my plates and registration, i do have a big issue with Miami automall Dodge. If you call, nobody ever picks up. The phone options are for sales, finance, service etc... i have called each one multiple times, nobody picks up and if you leave a message, no response. i left 4 messages at those 3 places i mentioned for a total of 12 messages, not one reply. I believe the number on their website is just a scam that does nothing. I even said in one message that I have a friend who wants to buy a grand cherokee and I would like to come in with him and still no reply i then looked at their website, and there is a chat, that asks, how can I help you? I gave my name, and the car I bought and asked if they know when my plates will be in. The answer was I have placed your question in the proper hands and they will get back to you. Guess what, two days later I get an email that said here is the car you are interested in, please call us to set up an appointment for a test drive. It was a link to the car that I traded in. I responded to that email, stating that I forgot to give the saleman the second key, and I would be happy to bring it in. No reply at all. Wow. I even texted the salesman and told him i have the second key from my trade in and would be happy to bring it in. No reply. I understand this is a very busy dealership, but in order to keep customers happy, reply to a phone call or email. A simple reply goes a long way. Of course Alberto will say, I don't recognize your name, so without your name i cannot help you. I have emailed Alberto 7 times just asking simple questions, no reply. Andy by the way, i told my friend to look elsewhere for a grand cherokee. read more

I would give 0 stars if I could! I bought a car in November and they promised the world and only charge extra in whatever they can trick you on. Speaking to a manager several times did nothing. He also promises and does not comply. I'm still waiting for numerous things still pending such refund owed to me (one from a car tag I took and they overcharged as a new tag), lowjack not set up, car manual, and that's just a few small things off the top of my head. Service is horrible! They don't return calls and you show up and nothing gets taken care of. I'm so tired of dealing with them! read more

Went to Miami Lakes Auto Mall tonight. Had an appointment with Mateo that he confined yet, He never showed! We were ready to purchase the exact Jeep in the photo and the dealership would NOT honor the price they advertised and sent to MY email. I was told by our salesperson, Mikelson, that it was just advertising to get people in the door just Ike the other dealerships do. Disgusting practice. read more

It's unbelievable that the internet sales team won't provide an out the door price. They want you to drive to the location to get the same info that can be provided via email. read more